Las Terrenas Family Hotel

"El Staff fue el mejor!! Especialmente Carmen en el escritorio! Muchas risas de ella jajaja, muy amigable y resuelve todo en una llamada. Uno se queda una tarde hablando con ella! Me quede hablando con ella como por una hora, y de verdad que risa es con ella. Super amable! Se merece un aumento "

"The pillows, mattress, showers need an update. The staff is amazing"

"The hotel was amazing, staff were so helpful! "

"We had an excellent time! The excursion we took to Salto El Limón was fantastic and fairly priced. Communication with the hotel through Expedia didn’t work, but I blame the intermediary there. The concierge was very helpful and accommodating via WhatsApp upon arrival. The site was beautiful and quiet. The breakfast food was very nice and the restaurant fantastic. We hope to return!"

"The location and resort was beautiful. The pricing and food quality were not in sync. Very small portion, small selection, and quality was not there. We left the resort several nights for dinner and needed to go grocery shopping. Most of us were hungry after eating meals and spending an amount that should not have left us hungry. "

"The room door did not close they came in with pliers to fix it unsafe "

"Balcones del Caribe is a beautiful spot with an excellent location and easy access to the beach. The complex feels very safe, and the staff were always helpful when we needed general information. My only concerns were about the condition of the village: the back door didn’t have a proper lock, the bathroom door wasn’t closing well, and the safe box wasn’t working during our stay. Overall, it’s a lovely place with great potential—just needs a bit more attention to maintenance."