外观

关于拉斯维加斯维尔京酒店 - 希尔顿 Curio 精选系列的点评

4.5 out of 5

点评

8.6

超赞

10 分 - 超赞。4159 条好评,共有 6878 条点评" "
8 分 - 还可以。1421 条好评,共有 6878 条点评" "
6 分 - 一般。641 条好评,共有 6878 条点评" "
4 分 - 很差。356 条好评,共有 6878 条点评" "
2 分 - 糟糕。301 条好评,共有 6878 条点评" "

9.2/10

清洁度

8.8/10

员工和服务

8.6/10

服务设施

9.0/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Frank

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel, I like it
2024 年 3 月入住 1 晚
General Manager 于 2024年03月14日 的回复
Dear Frank,Thank you so much for the high rating and we're thrilled to know that you had a great time with us overall. It would be a pleasure to see you again in the future, so hurry back!

8/10 还可以

JUDY C

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
距離機場很近 裝潢很現代感 房間空間寬廣 但是馬桶沖水有點小問題 還有備品沒有裝滿
2023 年 11 月入住 1 晚
General Manager 于 2023年11月28日 的回复
Dear Judy,Thank you for choosing to stay with us at Virgin Hotels Las Vegas, Curio Collection by Hilton. Our goal is to provide every guest with comfortable accommodations, so we're thrilled that was the case for you. It's also great to read our location was convenient for your needs. However, we offer our sincere apologies for any inconvenience you encountered in your room. Your comments have been noted and will be promptly addressed. We appreciate your feedback and wish you safe travels ahead.

10/10 超赞

Chin ling

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 2 晚
Hotel Management 于 2023年07月26日 的回复
Dear Chin ling,It was an honor having you as our guest, and we hope to welcome you back soon to Virgin Hotels Las Vegas!

2/10 糟糕

Xingman

满意:员工和服务
不满意:清洁度
2023 年 7 月入住 1 晚
Hotel Management 于 2023年07月24日 的回复
Dear Xingman,We regret your disappointment from your previous visit, and hope to have another opportunity to impress you in the future.

10/10 超赞

ying fei

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 6 月入住 3 晚

10/10 超赞

Andy

2022 年 6 月入住 2 晚

8/10 还可以

Sihan

2022 年 4 月入住 3 晚

8/10 还可以

Shiping

满意:员工和服务、服务设施、住宿条件和设施
2022 年 4 月入住 2 晚

10/10 超赞

?

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
都挺好。
2021 年 12 月入住 1 晚
General Manager 于 2021年12月16日 的回复
We're so happy to hear that you had a pleasant experience at Virgin Hotels Las Vegas, Curio Collection by Hilton. The next time you come to the area, we'd be honored to host you again.

4/10 很差

Dan

2021 年 10 月入住 3 晚

10/10 超赞

Ming

2021 年 8 月入住 1 晚

8/10 还可以

真实旅客

2021 年 7 月入住 2 晚
Josh J 于 2021年07月19日 的回复
Dear valued guest, Thank you for taking the time to review Virgin Hotels Las Vegas. We are pleased you chose to visit our resort. Your patronage is greatly appreciated and we hope to see you again soon. Cheers! Josh

6/10 一般

真实旅客

2021 年 5 月入住 4 晚
Josh J 于 2021年05月26日 的回复
Hello, Thank you for taking the time to review Virgin Hotels Las Vegas. We are pleased you chose to stay at our resort. Thank you for being our guest and we hope to see you again soon. Cheers! Josh

10/10 超赞

Michelle

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Trendy, clean, remodeled.
2024 年 5 月入住 1 晚

10/10 超赞

Jessica

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

8/10 还可以

David B

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Low traffic
2024 年 4 月入住 2 晚

10/10 超赞

Danah

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had a great birthday weekend here!
2024 年 4 月入住 4 晚
General Manager 于 2024年05月3日 的回复
Dear Danah,Thank you for your review and for giving us a perfect rating! We're delighted you chose to celebrate your birthday weekend with us and that you had a wonderful time. It was a pleasure having you here, and we hope you return soon!

2/10 糟糕

Maryann

与家人出行, 与配偶出行
满意:住宿条件和设施
不满意:员工和服务,清洁度
I would NEVER stay at this out of the way Hotel ever again. You have to walk at least 1.5 to 2.5 miles to get to the strip. The room we were in was so small at such a high cost it was ridiculous! Calling each day for extra towels for no reason because they never got delivered. Room didn’t get cleaned until we got back in the afternoon to shower and had to wait out of the room for it to get cleaned—said they were very busy and understaffed. This hotel is not a good destination.
2024 年 4 月入住 3 晚
General Manager 于 2024年05月3日 的回复
Dear Maryann,Thank you for providing your review. It saddens us that we did not live up to your expectations, and we apologize for any inconvenience caused by the delay with housekeeping. While rooms are indeed serviced throughout the day, we will be sure to discuss your feedback with our housekeeping team to seize any opportunity for improvements. It was a pleasure having you as our guest, and we hope for the chance to impress you in the future.

8/10 还可以

Amy

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Overall stay was good. Would've given 5 stars, but I didn't like having the door that was connected to the room next to me. I understand hotel rooms are bound to have some kind of noise come through the walls from other rooms, but for an upgrade to a "suite" I payed over $400 for I expected a bit less noise coming through the door that was connected to the other room...or maybe not even have a door connecting to the other room there. Just expected more privacy. Other than that, the bogo drinks were nice and strong, appreciated the cleanliness of the lobby restrooms, and looked the walking distance to a heart korean restaurant right across the street!
2024 年 4 月入住 2 晚
General Manager 于 2024年05月3日 的回复
Dear Amy,We cannot thank you enough for staying with us at Virgin Hotels Las Vegas, Curio Collection by Hilton. We are glad to hear that you enjoyed the bar drinks, the cleanliness of the restrooms, and the location of the hotel. However, we understand that noise issues can make for an unpleasant stay, and we will address the issue with our team. We thank you for taking the time to leave a review, and we hope for another opportunity to provide you with the best stay imaginable.

10/10 超赞

Azad

2024 年 4 月入住 1 晚
Hotel Management 于 2024年05月3日 的回复
Dear Azad,Thank you for staying with us and for taking the time to rate your experience. It was a pleasure having you as our guest and we cannot wait to welcome you back to Virgin Hotels Las Vegas!

10/10 超赞

Alejandra

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent choice if you looking to stay near by The Strip in Las Vegas. Even though is not as close as you could want to The Strip is a walkable distance (around 0.5miles). The hotel by itself is gorgeous and modern, the pool is really nice and you can find a variety of restaurants inside the property. Cross the street you can find another options of restaurants and convenient stores. A plus is the free self parking, at the beginning is a little tricky to find it but you just need to follow the signs to the “self parking”. Bar and Casino are also great. The room was really spacious with a great view, good amenities and very clean. You won’t regret staying at this property.
2024 年 4 月入住 3 晚
Hotel Management 于 2024年05月3日 的回复
Dear Alejandra,Thank you for your review, from all of us at Virgin Hotels Las Vegas, Curio Collection by Hilton. We are pleased you enjoyed your stay with us, just close enough to the Strip for lots of fun but just far enough away from the hustle and bustle to feel like a real get-a-way. It is wonderful to know you were able to take advantage of our many amenities like our refreshing pool, and found nearby attractions to be easily accessible. We would love to see you again soon.

10/10 超赞

Brandon

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Hotel Management 于 2024年05月3日 的回复
Dear Brandon,It's amazing to see you enjoyed your time with us at Virgin Hotels Las Vegas, and we hope you also had a good time in Vegas! Thank you for being our guest and we look forward to your return.

10/10 超赞

Gabrielle

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Hotel Management 于 2024年05月2日 的回复
Dear Gabrielle,It was an honor having you as our guest, and we appreciate your high rating! Thank you, and we look forward to your return to Virgin Hotels Las Vegas.

2/10 糟糕

William

与家人出行
满意:住宿条件和设施,清洁度
不满意:员工和服务
The experience with the valet parking reception staff was terrible!!
2024 年 4 月入住 1 晚
General Manager 于 2024年05月1日 的回复
Dear William,Thank you for bringing this to our attention. We prioritize providing exceptional service and apologize for any inconvenience. Your feedback is valuable, and we'll address this issue with our team to ensure a better experience in the future. We hope to have the opportunity to regain your trust and provide you with the outstanding service our guests deserve.

8/10 还可以

Maggie

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
I liked that there was a liquor store, a dispensary, a CVC pharmacy, and several dining options within walking distance (across the street). I didn't like the fact that the hotel advertisement picture showed a beautiful, large pool area with hot tubs and cabanas etc, but when we went out to use it we were told it was for "friends and family" only, and the tiny upstairs pool area that we were allowed to use did not have a hot tub, cabanas, and a very limited amount of seating.
2024 年 4 月入住 2 晚
General Manager 于 2024年05月1日 的回复
Dear Maggie,Thank you for staying with us and taking the time to share your thoughts. We're glad our location worked well for your trip, and we apologize for any disappointment regarding Kassi Beach Club, which is set to open this Saturday, May 4. We are excited for this brand new pool and dining concept, and what you saw was their team’s practice day to ensure the delivery of exceptional service for the upcoming season. With that said, we hope you were able to enjoy The Pool, our resort’s main pool. It was a pleasure having you as our guest, and we hope to welcome you back soon to experience our new Mediterranean escape right here in Vegas.

10/10 超赞

Bashira

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Property was great, amenities were great, dining was awesome and the staff were friendly and professional especially Lala at the check in desk, concierge I’m sorry I don’t recall her name. The waiter at the Kitchen restaurant and the staff at the Thai food restaurant night market the food was great at many of the restaurants there inside. The reason we visited this hotel was because we had such a wonderful experience on virgin cruise and the hotel didn’t disappoint us. Oh also , the yoga instructor and experience was great 😊
2024 年 4 月入住 3 晚

10/10 超赞

Caitlynn Jean

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close by the main attractions but also feels like it is your own resort, lots of options, got everything accessible from entertainment to relaxation.
2024 年 4 月入住 3 晚
Hotel Management 于 2024年05月2日 的回复
Dear Caitlynn,Thank you for choosing Virgin Hotels Las Vegas, Curio Collection by Hilton! We're glad you appreciated our convenient location and many amenities, and we hope to see you again soon.

6/10 一般

Megan

满意:清洁度
不满意:住宿条件和设施
2024 年 4 月入住 2 晚
Hotel Management 于 2024年05月1日 的回复
Dear Megan,Thank you for staying with us at Virgin Hotels Las Vegas. Based on your rating it seems you had an overall enjoyable visit. However, we regret not meeting your expectations in all areas, and we hope to welcome you back soon for an even better experience.

10/10 超赞

Alexa

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Hotel Management 于 2024年05月1日 的回复
Dear Alexa,It's an honor to receive your high rating, and we look forward to having you back at Virgin Hotels Las Vegas for another positive experience!

8/10 还可以

janet,mission viejo

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Hotel Management 于 2024年05月1日 的回复
Dear Janet,We appreciate you choosing Virgin Hotels Las Vegas to host your Vegas trip, and we hope to welcome you back soon!

4/10 很差

ekaterini

满意:员工和服务、服务设施、住宿条件和设施
不满意:清洁度
The shower in the room was terrible. It had zero pressure and there was just a trickle of water coming out the showerhead, and no there was no way to control it. The shower floor had mold around the corners.
2024 年 4 月入住 1 晚
Hotel Management 于 2024年05月1日 的回复
Dear Ekaterini,Thank you for taking a moment to share your thoughts. It is disappointing to learn that your recent expereince fell short of expectations. We'll be sure to share your feedback with the respective teams to ensure our high standards of cleanliness are being met, and any necessary adjustments or repairs are made promptly. We hope you enjoyed your time in Las Vegas and that you will give us another chance to change your perceptions down the line.

10/10 超赞

Ratrun

与配偶出行
I love the hotel, i did have an issue with AC in the room provided but after maintenance came to try to fix it, and was still not working. I then got upgraded to a king suite in the Ruby Tower which was beautiful. I would definitely recommend booking a room in the Ruby Tower
2024 年 4 月入住 3 晚
Hotel Management 于 2024年05月1日 的回复
Dear Ratrun,Thank you for your review. We sincerely apologize for the issue with the AC, though we're glad to hear our team was able to assist you with an upgrade. It's great knowing you had an overall positive experience, and we'd love to welcome you back soon!

10/10 超赞

Kenneth James

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Hotel Management 于 2024年04月30日 的回复
Dear Kenneth James,It was an honor having you with us at Virgin Hotels Las Vegas, and we appreciate your high rating. Come back and see us the next time you are in town.

8/10 还可以

Brittney

2024 年 4 月入住 2 晚
Hotel Management 于 2024年04月30日 的回复
Dear Brittney,Thank you for staying with us at Virgin Hotels Las Vegas! We hope to welcome you back sometime soon.

10/10 超赞

Daniel

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Its the old hard rock hotel and it was much nicer than when it was the hard rock
2024 年 4 月入住 2 晚
Hotel Management 于 2024年05月1日 的回复
Dear Daniel,Our team is committed to providing an exceptional stay for all our guests, and we appreciate your nostalgic feedback. We look forward to welcoming you again and impressing you on future visits.

8/10 还可以

Anne

2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月30日 的回复
Dear Anne,Thank you for choosing Virgin Hotels Las Vegas for your Vegas visit, and for taking the time to rate your time with us. We hope to welcome you back soon for an even better experience.

10/10 超赞

Kaylynn

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Hotel Management 于 2024年04月30日 的回复
Dear Kaylynn,We are thrilled to see you enjoyed your stay at Virgin Hotels Las Vegas! Thank you for staying with us, and we hope to welcome you back soon for another 5-star experience.

8/10 还可以

Amber

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The small stuff. I liked a door between the sleeping area and hall. So that you don’t hear the hallway noises as easily or the light. Excellent idea. All hotels should do this. Otherwise well decorated etc. Get rid of snack fridges and charging for water in the room tho. So old school and the most annoying upcharge.
2024 年 4 月入住 2 晚
Hotel Management 于 2024年05月1日 的回复
Dear Amber,Thank you for joining us at Virgin Hotels Las Vegas, Curio Collection by Hilton. We're delighted you liked our thoughtfully designed accommodations and appreciate your input on in-room amenities. Please consider staying with us again next time you're in Vegas!

8/10 还可以

india

满意:员工和服务,清洁度
2024 年 4 月入住 2 晚
Hotel Management 于 2024年04月30日 的回复
Dear India,Thank you for staying with us at Virgin Hotels Las Vegas. We are happy to see you had an overall enjoyable experience, and we cannot wait to welcome you back to earn your last star.

8/10 还可以

Greg

满意:清洁度、员工和服务、住宿条件和设施
Nice property although several loud neighbors, including barking dogs. Resort fee is unnecessary.
2024 年 4 月入住 3 晚
Hotel Management 于 2024年05月1日 的回复
Dear Greg,Thank you for choosing Virgin Hotels Las Vegas, Curio Collection by Hilton, and for sharing your valuable feedback. While we are happy you enjoyed your stay overall, we are sorry your experience wasn't perfect. Please know that our team members are always ready to provide assistance and address any issues that may arise. We look forward to welcoming you back and impressing you even further.

10/10 超赞

Jaclyn M

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、住宿条件和设施
It was a pleasant stay. Will be back for sure!
2024 年 4 月入住 2 晚
Hotel Management 于 2024年05月1日 的回复
Dear Jaclyn,Thank you for your review, from all of us at Virgin Hotels Las Vegas, Curio Collection by Hilton. We are delighted you enjoyed your stay with us in the heart of Vegas. We look forward to your return visit!

6/10 一般

Raquel Marie

商务旅客
满意:员工和服务
不满意:服务设施
My room was very nice, but the resort was just ok. It felt a little dingy and everything was overpriced. Why pay a resort fee if you don’t have full access to all of the amenities? If I wanted to use the indoor pool and sauna, I would have had to pay an extra $50! I wasn’t doing that. These fees are going to keep people from staying at large resorts.
2024 年 3 月入住 5 晚
Hotel Management 于 2024年04月28日 的回复
Dear Raquel,Thank you for taking the time to rate your experience. Please accept our sincere apologies that your stay did not meet your expectations. While our resort fee inclusions are listed on our website for our guests to view, your feedback is greatly received as it puts into an area of opportunity to consider for future changes. Thank you again for staying with us at Virgin Hotels Las Vegas. Should you be in the area again, we hope you would reconsider staying with us for a more memorable experience.

8/10 还可以

Jay

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rooms could use a night light in the vanity and/or bathroom area.
2024 年 4 月入住 6 晚
Hotel Management 于 2024年04月28日 的回复
Dear Jay,Thank you for taking a moment to write a review. It is an honor to learn you enjoyed your overall stay with us. We appreciate your suggestion about the extra lighting and will certainly keep this in mind for future improvements. Thank you for choosing Virgin Hotels Las Vegas, Curio Collection by Hilton and should you be in the area again, we hope you consider staying here.

10/10 超赞

Maximiliano

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月29日 的回复
Dear Maximiliano,Thank you for staying with us at Virgin Hotels Las Vegas! We are thrilled you enjoyed your time with us and we look forward to your return.

8/10 还可以

Daniel

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 6 晚
Hotel Management 于 2024年04月29日 的回复
Dear Daniel,Thank you for staying with us at Virgin Hotels Las Vegas! We hope to welcome you back again soon.

8/10 还可以

Sage L,Seattle

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Hotel Management 于 2024年04月29日 的回复
Dear Sage L,It was a pleasure having you with us at Virgin Hotels Las Vegas, and we hope to welcome you back soon!

10/10 超赞

Marlina

满意:住宿条件和设施,清洁度
2024 年 4 月入住 2 晚
Hotel Management 于 2024年04月29日 的回复
Dear Marlina,At Virgin Hotels Las Vegas, we aim to provide our guests with a great stay, and we are thrilled we did so with you. Thank you for choosing to stay with us for your Vegas trip, and we hope to see you again soon!

10/10 超赞

Scott

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Hotel Management 于 2024年04月29日 的回复
Dear Scott,We are happy to see you enjoyed your time with us at Virgin Hotels Las Vegas! Should your travels bring you back into town, we hope you will choose us again to host your Vegas getaway.

2/10 糟糕

Stephanie

满意:住宿条件和设施
不满意:员工和服务
I paid for a king and they gave me two double beds.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月26日 的回复
Dear Stephanie,We're sorry to see that you did not enjoy your time with us overall, and we apologize the accommodation provided was not as you booked. We understand your frustration, and we will be sure to share your feedback with our team for improvement. Should your travels bring you back our way, please consider giving us another chance to impress you. We know we can do so. We wish you safe travels ahead.

10/10 超赞

Renee

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a beautiful, clean property with plenty of food choices and awesome atmosphere
2024 年 4 月入住 1 晚
General Manager 于 2024年04月26日 的回复
Dear Renee,It was our pleasure to provide you with clean, comfortable accommodations. We're glad you enjoyed the dining options, and we look forward to seeing you again at Virgin Hotels Las Vegas, Curio Collection by Hilton!