特级别墅, 多间卧室, 热水浴缸, 山景 | 起居区 | 42-厘米纯平电视（配备有线频道）、电视、壁炉
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关于Vista Lodge 7房间带按摩浴缸的别墅的点评

5 out of 5
Vista Lodge 7房间带按摩浴缸的别墅
11141 Raspberry Heights Ln, Lead, SD

点评

6.0
10 分 - 超赞。1 条好评，共有 2 条点评" "
8 分 - 还可以。0 条好评，共有 2 条点评" "
6 分 - 一般。0 条好评，共有 2 条点评" "
4 分 - 很差。0 条好评，共有 2 条点评" "
2 分 - 糟糕。1 条好评，共有 2 条点评" "

10/10

清洁度

6.0/10

员工和服务

10/10

服务设施

10/10

住宿条件和设施

10/10

环保

点评

2/10 糟糕

Dana

与家人出行
不满意：员工和服务
Disappointed
We actually never got to stay in this lodge. The management company had double booked and the other people got there first. We never saw anything other than the outside of the house. We ended up taking our whole family to a motel while the management company tried some other rentals in the area. We were offered a 3 bed townhouse….less than half of what we booked. We declined. They then offered us a 3 bedroom chalet. This home had no internet, no tv, no operating grill, not enough chairs to have a family meal together and probably the cheapest toilet paper ever made. It took 2-3 weeks before we were even told what this new place was costing us. They gave us a break on the usual rental and apologized. They stated they had investigated the problem and it wouldn’t happen again. I hope not. This was probably the last time we will have the opportunity to be together with all family members as one has a terminal cancer diagnosis. How sad that we had to get treated the way we did. But we made the best of it and treasured every moment we got to be together.
2023 年 11 月入住 5 晚
Hotel Management 于 2023年12月14日 的回复
Dear Dana,We extend our heartfelt apologies for the unfortunate situation you encountered during what should have been a special family gathering. The mix-up in bookings was an isolated incident, and we're actively addressing our internal processes to ensure this doesn't happen again. Your patience in navigating the alternative accommodation is appreciated, and we're truly sorry for any discomfort caused. Your feedback on the replacement property has been noted, and we'll use it to improve our offerings.We understand the significance of these moments, especially considering your family circumstances. We value your resilience and thank you for cherishing the time spent together. Please allow us another opportunity to make amends should your future plans bring you back to the area. Wishing you and your family strength and cherished moments ahead.

10/10 超赞

KUN-YUAN，Lincoln

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We encountered a water problem on this property; however, the staff demonstrated exceptional professionalism by swiftly providing us with an alternative solution. They not only answered their phones but also responded promptly late at night to assess the effectiveness of the proposed solutions. While some of our plans were temporarily disrupted, we understand that unforeseen property issues can arise. Our group truly appreciated the owner's proactive approach to resolving the situation and their willingness to be accessible when we needed them most. This level of dedication and responsiveness speaks volumes about their commitment to guest satisfaction. We sincerely hope to have the opportunity to enjoy this property once more in the future, as our overall experience left us with a positive impression and a sense of confidence in their management.
2023 年 10 月入住 2 晚
Hotel Management 于 2023年10月17日 的回复
Hi Kun-Yuan,Thank you for taking the time to leave us this amazing review. We're sorry to hear about the unexpected water problem, however, thank you for keeping us informed and updated on the situation. We always do our best to provide assistance and solutions to the issues that may occur during your stay. Our maintenance is also making sure that the water supply issue is resolved. We value your feedback and we look forward to hosting your stay again in the future!