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关于枫树旅店的点评

2.5 out of 5
枫树旅店
2125 W Elm St, Lebanon, MO

点评

7.4

还可以

10 分 - 超赞。37 条好评，共有 93 条点评" "
8 分 - 还可以。27 条好评，共有 93 条点评" "
6 分 - 一般。8 条好评，共有 93 条点评" "
4 分 - 很差。6 条好评，共有 93 条点评" "
2 分 - 糟糕。15 条好评，共有 93 条点评" "

8.0/10

清洁度

8.4/10

员工和服务

6.0/10

服务设施

7.2/10

住宿条件和设施

7.2/10

环保

点评

10/10 超赞

yi

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Paula Termain 于 2023年10月17日 的回复
Thank you Yi

10/10 超赞

yi

满意：清洁度、员工和服务、住宿条件和设施
good
2023 年 9 月入住 1 晚
Paula Termain 于 2023年10月8日 的回复
thank you

2/10 糟糕

Kristian

不满意：清洁度、服务设施、住宿条件和设施
Roaches!!! Fights in parking lot and noisy people banging on the room door in the middle of the night. Had to barricade the door with furniture to sleep safely. Filthy bathroom ~ bought supplies to clean it before use. You get what you pay for was never a truer statement. Never Again!
2024 年 4 月入住 19 晚
Paula Termain 于 2024年05月8日 的回复
Kristian I am terribly sorry that your experience here wasn't what you hoped it would be. I can assure you that things are not in that condition now. As far as the tubs being dirty, we have been recoating the bathtubs in the motel, and granted the rooms that haven't been done yet look stained but i can assure you that they were clean. I have yet to see a fight in our parking lot. I'm sure that we've had couples that get into arguments here at times and although we do try and keep that under control on the premises, I have no doubt that i don't see everything that goes on here. I am truly sorry that you had a less than satisfactory stay with us. If you come back into this area, we would love to have you stay with us again at a discounted price of course and see if we can win you back over

2/10 糟糕

Michael，Branson West

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property is mostly monthly rentals. To check in we had to call a cell number. On my second day the key cards to get in the room were not working. Called the cell phone number and got no response. Thankfully, the folks who live on the property were able to finally get ahold of the manager. The hot water was very scalding which I was advised at check in. Tub/shower didnt drain. While the room was clean, the pillows were coverd with shams and not very good quality. I know, I got what I paid for, but the service at the front dask was non-existing. I would not recommend this property if you are planning on good service.
2024 年 2 月入住 2 晚

4/10 很差

Sidney

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The parking lot needs to be repaired there's no signs lit up outside if you're driving at night you will not find this place the bathroom needs to be totally reworked the comforters and bed covering in your pictures does not indicate that's what they have the comforters in the picture or hanging in a window of the people who are managing the property the office is closed at 10:00 that's where the ice machine is some mornings are open some mornings they're not Sunday apparently not till after 10:00 11:00 in the morning room service one day only on a 3-day stay
2024 年 2 月入住 3 晚

2/10 糟糕

Robert

不满意：服务设施
I arrived at the Maple Tree Inn to find out that I didn't have a room. Attendant said that Expedia overbooked room & all rooms were taken. I had already paid for room and had confirmation. I was out of a room for the two scheduled days. I think Expedia should compensate me if I get confirmation and find that I have no accommodations. Let's hear what you have to say.
2024 年 2 月入住 2 晚

2/10 糟糕

Amanda

与家人及幼儿出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Didn't get the room because water pipes blew
2024 年 2 月入住 1 晚

2/10 糟糕

Amber

2024 年 1 月入住 2 晚

10/10 超赞

James

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very quiet. Easy, friendly check in.
2023 年 12 月入住 1 晚

8/10 还可以

John

满意：住宿条件和设施，清洁度
2023 年 11 月入住 1 晚

10/10 超赞

Edward

与家人出行
Chocolates on the pillow was a nice touch
2023 年 11 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Older motel but trying yo update.
2023 年 10 月入住 1 晚
Paula Termain 于 2023年11月5日 的回复
thank you for taking the time to give us your feedback,we are always striving to make your stay with us a great one! We certainly hope to see you again

8/10 还可以

Jennifer

与家人出行
满意：员工和服务
This property has had recent improvements. There was no vacancy while we were there. We were called by the property manager before check in to make sure we were coming and our arrival time. They asked us to delay our arrival so that our rooms would be ready, which was no problem. Check in was swift. The rooms were comfortable. I was surprised when I entered the bathroom and the tub was so stained that I thought they had sprayed it and forgot to clean it. It looked as if someone dyed their hair in it and didn't wash it out. The housekeeper had left things from the previous guest on the TV stand. I think this could be a really nice stay with just a little more TLC. Everyone was friendly and willing to help. There is no elevator-so if your luggage is heavy it might be a task to get it upstairs. It is easy to find and close to a nice truck stop style restaurant.
2023 年 9 月入住 1 晚
Paula Termain 于 2023年10月17日 的回复
We appreciate you taking the time to give us a review. We are trying to get the bath tubs taken care of. I assure you that they are clean they just need to be recoated properly but it is purely cosmetic. We certainly hope that you will consider staying with us again in the future. Let me give you my personal guarantee that should you stay with us again, you will not have these issues with our rooms a second time.

10/10 超赞

Tim

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Solo cyclist riding Route 66
Very warm welcome from Paula and Annette and I would be very happy to recommend people to stay here. What is nice is that the motel is not a big chain and they have worked very hard to upgrade the motel to a good standard. I was travelling by bicycle and the ladies could not have been more helpful. Thank you Paula and Annette. All my best Tim
2023 年 9 月入住 1 晚
Paula Termain 于 2023年10月8日 的回复
Thank you so much! We certainly enjoyed having you

10/10 超赞

Steven

与配偶出行
Paula at check-in was excellent! Room was recently remodeled, and was very nice. bed was super comfortable. Everything was there that we needed. Air conditioner worked great. Hot water was super hot black out. Curtains were nice motel close to the freeway but did not hear any traffic would definitely stay again.
2023 年 9 月入住 1 晚
Paula Termain 于 2023年10月8日 的回复
thank you very much! We would absolutely love to have you stay with us again

8/10 还可以

Alan

2023 年 9 月入住 1 晚
Paula Termain 于 2023年11月5日 的回复
thank you

10/10 超赞

Mark

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Management was very accommodating, even offered me a bowl of chicken and dumplings which was wonderful. No dislikes would definitely stay there again.
2023 年 9 月入住 1 晚
Paula Termain 于 2023年10月8日 的回复
We try to make our guests feel at home with us! Im glad you liked the chicken and dumplings

8/10 还可以

Didier

满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Paula Termain 于 2023年11月5日 的回复
thank you! please come again

6/10 一般

Lacey

2023 年 9 月入住 2 晚

4/10 很差

Shelby

与家人出行
不满意：住宿条件和设施，服务设施
Our bath tub was disgusting we couldn’t even shower. We had a double bed room but ended up only sleeping on one bed due to something being on the sheets of the other one. You’re right off the highway so if your a light sleeper enjoy hearing the sirens if there are any.
2023 年 9 月入住 1 晚
Paula Termain 于 2023年10月8日 的回复
Im terribly sorry you didnt have a pleasant time with us. I wish you had brought these issues to my attention while you where here . I will definitely have a chat with my housekeeper.

8/10 还可以

Robert

与配偶出行
满意：服务设施，员工和服务
Supposed to be non smoking but it wasn’t
2023 年 9 月入住 1 晚
Paula Termain 于 2023年10月8日 的回复
You are correct it is a non smoking motel. I was not aware of anyone smoking in our rooms and I'm terribly sorry that you were in a room that you were not comfortable in.

10/10 超赞

Sandy

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Recommend
This motel was very very clean, safe, friendly staff. The only problem i had was getting a response from the motel phone numbers. There would be no answer. However, i highly recommend this motel. I dont know when i had such a comfy bed and such cleanliness. I liked the people too. It was very convenient to the Ke neth Cowan Civic Center.
2023 年 8 月入住 1 晚
Paula Termain 于 2023年08月18日 的回复
We are glad that you enjoyed your stay here at The Maple Tree and we certainly hope to see you on your next trip to town. Im sorry that you had some trouble getting in touch with us and I will certainly try and make it easier for you to reach us

2/10 糟糕

Troy

不满意：住宿条件和设施
2023 年 8 月入住 1 晚
Paula Termain 于 2023年08月22日 的回复
im sorry that we didnt meet your expectations.

2/10 糟糕

Justina

与家人出行, 团体旅客
不满意：服务设施，清洁度
I might have liked the place, Expedia over booked them so i had no hotel room for our party of 8 for my only sons 18th birthday weekend. We were sent to another place gareenteed rooms and wwhen we got there no rooms and expedia couldnt help and the operator didnt speak clear english and was very very hard to to understand. I found a hotel over 40 miles away from our float trip very thankful for that but Expidea will never get my business or any of my familys business ever again.
2023 年 8 月入住 2 晚
Paula Termain 于 2023年08月19日 的回复
we are so sorry that you were put in that situation and we sincerely hope that you will give us a chance to show you how we truly value our customers and hope to make future lifetime friends and guests.

10/10 超赞

Phillip

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The ladies that work there are all Gems, even offered to carry bags to our room, you don't even get that at Hilton hotels anymore.
2023 年 8 月入住 2 晚
Paula Termain 于 2023年08月19日 的回复
We certainly were glad to have you stay with us and we appreciate the kind review. We hope to see you again in the future

10/10 超赞

Larry

2023 年 8 月入住 1 晚
Paula Termain 于 2023年08月25日 的回复
Thank you Larry we appreciate your feedback! We hope to see you again on your next time through

10/10 超赞

Susan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
I've been coming here for three years . every time i come its better an nicer. they are very helpful an do what they can to give us a good experience. see y'all next year....
2023 年 7 月入住 1 晚
Paula Termain 于 2023年08月19日 的回复
Thank you so much Susan and we certainly look forward to your next visit

6/10 一般

Cathy

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
The staff were friendly and helpful, but this motel is currently under extensive renovation. There's a lot of potential here, but right now, it is not in its optimum condition. There were workers everywhere, and the back side of the building was propped up by 2 x 4s and in construction phase. They were pouring cement in the building the day we left. Still, our room was clean, quiet, and fairly nice. The people who are overseeing the improvements and working the desk were friendly and eager to please. As I said, there's potential here, but I would probably not recommend it to a friend at this time.
2023 年 7 月入住 1 晚
Paula Termain 于 2023年08月2日 的回复
Cathy I truly appreciate youre feedback. As you mentioned we are currently undergoing an extensive renovation so we can make our guests stay with us as enjoyable as possible. We do hope to see you again in the future when everything is in order.

10/10 超赞

Jason

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The management is phenomenal, Paula was so helpful and easy to work with! I recommend staying at this hotel for anyone.
2023 年 7 月入住 4 晚
Paula Termain 于 2023年08月2日 的回复
Thank you very much Jason! We LOVE to know that we are making our customers happy and you're crew that has been staying with us kind of feel like family. We look forward to many more years of service with you and youre company!

10/10 超赞

Larry

2023 年 7 月入住 1 晚
Paula Termain 于 2023年08月19日 的回复
thank you

2/10 糟糕

Kass

2023 年 7 月入住 1 晚
Paula Termain 于 2023年08月19日 的回复
Not entirely sure what the 1 out of five is about however i would be happy to talk to you about it. just give me a call

10/10 超赞

Bob

Very pleased with the room. Very clean and plenty of room
2023 年 7 月入住 2 晚
Paula Termain 于 2023年08月2日 的回复
Thank you very much Bob. We hope you'll come and stay with us again!

6/10 一般

Michael

与家人及幼儿出行
满意：员工和服务
不满意：住宿条件和设施
It was very small but nice. The staff member was kind and friendly. The problem was sleeping, the beds were so uncomfortable my 11 and 14 year olds couldn't even sleep.
2023 年 7 月入住 1 晚
Paula Termain 于 2023年08月2日 的回复
I am sorry that the beds were not to you're liking. They have all been recently put in so they're pretty new. We hope to see you and you're family again. And we appreciate you're business .

8/10 还可以

James

满意：清洁度、员工和服务、住宿条件和设施
The interior remodeled areas were very nice clean and pleasant. Outside was clean but very plain, no pool or outside areas to relax. Guy at front desk very helpful and friendly. Very nice place to stay overnight!
2023 年 6 月入住 1 晚
Paula Termain 于 2023年08月19日 的回复
James you will be happy to know that since your last stay with us we have purchased new picnic tables and have a lovely area out by the trees in front for a smoking/sitting area and we hope to see you on your next trip through

8/10 还可以

Jeremy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good stay
The are in the process of remodeling. The room was nice. The only thing was the shower looked like it wasn’t totally cleaned from the last time. There were soap stain on the shelf. All in all, was good.
2023 年 6 月入住 2 晚
Paula Termain 于 2023年08月22日 的回复
Thank you for taking the time to give us your opinion.We are always striving to improve and we certainly hope to see you again

6/10 一般

真实旅客

商务旅客
满意：员工和服务
不满意：清洁度
It was a place to sleep
The comforter was dirty, there were bugs on the floor. The TV was complicated to turn on (Which I succeeded at), but would not change channels and I would not watch Spongebob. They had a problem with the computer and our reservation did not get carried over. So, the only double bed room available needed repairs. They gave us a discount and I was okay with it.
2023 年 6 月入住 1 晚
Paula Termain 于 2023年08月19日 的回复
I am terribly sorry that you had the issues you did with our hotel. since your stay with us the motel is under new management and we certainly hope that you will stay with us on your next trip and see all of the new improvements we've made.

8/10 还可以

Mark

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The hotel has been renovated and is quite nice. The location is right off the highway so it’s not a great neighborhood but very easy to get to and from the hotel. Great food options in the area.
2023 年 6 月入住 2 晚
Paula Termain 于 2023年08月19日 的回复
Thank you so much for your feedback Mark. We certainly hope that you will stay with us again.

2/10 糟糕

Jesus

2023 年 6 月入住 1 晚
Paula Termain 于 2023年08月22日 的回复
Sorry that we didnt meet your expectations

8/10 还可以

Frances

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 3 晚
Paula Termain 于 2023年08月22日 的回复
Thank you

8/10 还可以

Dale

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean, cozy, economical
The staff was very friendly. Clean, comfortable room. Only downside is their business sign is nonexistent making it somewhat difficult to locate from a distance.
2023 年 6 月入住 2 晚
Paula Termain 于 2023年08月19日 的回复
Dale I am happy to say that since your last visit with us our new sign has arrived so maybe it wont be so difficult to find us. Thank you so much for staying with us and we do hope that you will stop back in on your next trip.

10/10 超赞

Roger

2023 年 6 月入住 1 晚
Paula Termain 于 2023年08月22日 的回复
Thank you

10/10 超赞

Roger

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The property was in the process of being updated and it was just fine. Looking forward to staying here again.
2023 年 6 月入住 1 晚
Paula Termain 于 2023年11月5日 的回复
We look forward to you staying with us again as well!

10/10 超赞

Nathan

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Over the last few years we’ve stayed here several times. Each time has seen new cosmetic improvements. It’s a great little motel - clean, cozy and somewhat away from noise. Doesn’t look like much when you pull up, but it has it where it counts. Great deal for the price.
2023 年 6 月入住 1 晚
Paula Termain 于 2023年11月5日 的回复
We Thank you so much for the great review and we certainly hope to see you again in the future.

10/10 超赞

Bart

2023 年 6 月入住 1 晚

10/10 超赞

Tim

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The price was excellent!! I am sure we will be coming back to this motel. Up
2023 年 6 月入住 1 晚
Paula Termain 于 2023年11月5日 的回复
Thank You Tim

2/10 糟糕

Mia

与家人及幼儿出行
不满意：住宿条件和设施，清洁度
During our stay we have heard constant fighting from other people staying here, the bath tub has some kind of stain in it making it look very dirty i almost didnt want to take a shower, and then we found cocroaches in our room. I would absolutely never go back here again!!!!
2023 年 6 月入住 1 晚
Paula Termain 于 2023年11月5日 的回复
management has changed since you stayed with us and we would certainly like to show you the improvements weve made to the property since then.

8/10 还可以

Andrew

2023 年 6 月入住 1 晚

10/10 超赞

Bill

满意：员工和服务，清洁度
Very clean and low in price. Cereal breakfast and helpful staff
2023 年 6 月入住 1 晚

10/10 超赞

Jean，Jackson

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Beds were super comfortable. Tub needs some kind of texture added as it's VERY slippery and someone will end up falling if not added (I almost did several times). My grandson is 6' 4" tall. The shower head came to the to of his stomach. I'm only 5' 7" and it was too low for me to use comfortably also. Could use a chair in the room because not everyone likes, it is comfortable, hanging out on their bed Otherwise nice room. Staff, even with limited office hours, were cheerful and accommodating and easily reached when office was closed.
2023 年 5 月入住 2 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We had a great stay! Everything was clean and comfortable.
2023 年 5 月入住 1 晚