Beautiful hotel, well maintained , but the SERVICE needs significant improvement.
I specifically booked this hotel because I wanted a room with a mountain view. When I arrived, however, the only view from my room was a tree. I went to the front desk and explained that I had specifically booked a mountain view, but instead of addressing the issue, I was told “YES, YOU HAVE MOUNTAN BEHIND THE TREE”. I was also told that nothing could be done unless I paid extra to move to another room.
I had to ask to speak with a manager. The front-desk employee went to speak with her supervisor, and eventually I was moved to another side of the hotel. The new view was worse, but at least I was looking at nature rather than a tree.
Unfortunately, the experience at the restaurant was also disappointing. I ordered salmon from the menu, where one portion was listed at €28 for 250 g, while the smaller portion was €22. I wanted to order one large and one small portion. The waitress told me that she would order two €22 portions instead because the kitchen “wouldn’t understand” the order and it would be confusing for her as well. She then said that if I wanted more, she could order a third portion. And she also mentioned that there is not a big difference beetween fish for 28€ and 22€. I also specifically asked her: “So if I ordered the €28 salmon, would you bring me essentially the same fish as the €22 portion and simply charge me more?” She nodded and confirmed that this was the case.