住宿场地

关于鲁汶丽笙公园酒店的点评

3 out of 5
鲁汶丽笙公园酒店
Martelarenlaan 36, Leuven

点评

8.6

超赞

10 分 - 超赞。164 条好评,共有 404 条点评" "
8 分 - 还可以。195 条好评,共有 404 条点评" "
6 分 - 一般。31 条好评,共有 404 条点评" "
4 分 - 很差。9 条好评,共有 404 条点评" "
2 分 - 糟糕。5 条好评,共有 404 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

6/10 一般

Jinya

2023 年 4 月入住 4 晚
Andra, Front Office Manager 于 2023年04月19日 的回复
Dear Guest, Thanks for your review about our hotel.We're sorry your experience hasn't been fully satisfying. We would welcome your suggestions on how we could have improved your experience.We hope that you will return on a future occasion. Best regards,

6/10 一般

LIWEN

2023 年 4 月入住 1 晚
Andra, Front Office Manager 于 2023年04月18日 的回复
Dear Liwen, Thank you very much for choosing to stay in our hotel!To provide guests with high-quality and considerate services and a warm and welcoming living atmosphere has always been our work purpose and unremitting pursuit. We regret that this stay did not fully meet your expectations. We will continue to improve and optimize our services. We also hope that you can leave more feedback so we can improve!I wish you all the best and a happy life!Best regards,

10/10 超赞

KUO WEI

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
good stay
good breakfast and stay experience
2020 年 2 月入住 1 晚

10/10 超赞

DengYuan

推薦
交通方便且住宿環境良好的飯店
2018 年 8 月入住 13 晚
Lisa M 于 2018年09月13日 的回复
Dear DengYuan, Many thanks for this excellent rating and feedback. We hope to welcome you another time in Leuven. Best regards, Lisa Marketing Coordinator

10/10 超赞

I

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
方便親切的飯店
離車站相當近,非常方便。房間隔音不錯。員工親切。唯一缺點是浴室沒有抽風設備,剛洗完澡會很潮,需先開門讓他乾燥一下。但不會影響下次入住的意願。

6/10 一般

jacob

商务旅客
不满意:住宿条件和设施
Old rooms , no room service
2024 年 3 月入住 2 晚

8/10 还可以

Margriet

2024 年 2 月入住 1 晚
Andra Tiuca, Front office Manager 于 2024年03月25日 的回复
Beste Margriet, Hartelijk dank voor deze mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Vriendelijke groeten en hopelijk tot gauw,

8/10 还可以

René

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Prima hotel
Prima ligging tov centrum Leuven en station. Alles op loopafstand. Lekker ontbijt
2024 年 1 月入住 6 晚
Andra Tiuca, Front Office Manager 于 2024年01月29日 的回复
Beste René, Bedankt voor uw enthousiaste beoordeling!Het verheugt ons te horen dat de ligging van ons etablissement ideaal was voor uw bezoek aan Leuven en dat alles gemakkelijk te voet bereikbaar was. Wij zijn ook blij dat ons ontbijt met een ruime keuze aan huisgemaakte en lokale producten naar wens was. Uw tevredenheid over de netheid van de kamer en de staat van ons hotel stemmen ons tevreden, en wij zijn dankbaar voor uw volledige tevredenheid over de service van ons team.We kijken ernaar uit u opnieuw te mogen verwelkomen.Met vriendelijke groeten,

6/10 一般

fadoua

满意:服务设施,清洁度
2023 年 12 月入住 1 晚
Andra Tiuca, Front Office Manager 于 2024年01月8日 的回复
Beste gast, Hartelijk bedankt voor uw positieve beoordeling.Het verheugt ons dat u tevreden was over de netheid en dat uw verblijf bij ons naar wens was.Gelukkig nieuwjaar en hopelijk tot snel.Met vriendelijke groet,

4/10 很差

Chen

不满意:员工和服务、住宿条件和设施、客房舒适度
No air
No windows that can be opened, ventilation only makes noise but doesn't bring air in. Heating/cooling doesn't really work. Some of the people in the reception are really not helpful (but one or two were OK). Do not expect a Radisson hotel. They say it's 3 stars hotel and it really is a 3 stars hotel. It is really close to the train station and there is a very good noise isolation. Bit of a walk to the center.
2023 年 12 月入住 4 晚
Andra Tiuca, Front Office Manager 于 2024年01月8日 的回复
Dear Chen, Thank you for taking the time to share your feedback.We're pleased to hear that you appreciated our hotel's proximity to the train station and the effectiveness of our soundproofing against any potential noise. However, we regret to hear that you faced challenges with the air quality and functionality of the windows in your room. As noted in our hotel description, most of our windows are designed to remain closed for noise control and safety reasons, but we do have a few rooms with windows that can open, which are available upon request. Regarding the temperature control, we offer additional fans and heaters at the reception to ensure our guests' comfort during their stay. We have also noted your feedback about the service received from some of our reception staff, and we want to assure you that we continuously train our team to provide the highest level of hospitality. We regret if we fell short of your expectations during your visit, and will address this internally to ensure a pleasant experience for all our guests.We hope you will come and stay with us again. Sending warm wishes for 2024,

8/10 还可以

Robert

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Andra Tiuca, Front Office Manager 于 2023年12月17日 的回复
Beste Robert, Hartelijk dank voor deze fijne beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Vriendelijke groeten en hopelijk tot gauw,

8/10 还可以

Luc

2023 年 12 月入住 3 晚
Andra Tiuca, Front Office Manager 于 2024年01月8日 的回复
Beste Luc, Hartelijke dank voor deze enthousiaste beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We kijken ernaar uit u opnieuw te mogen verwelkomen.Met vriendelijke groet,

8/10 还可以

Gaspar Jr

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Couple stay in Leuven
The hotel’s location is ideal as it’s conveniently located very near the train station. The rooms are comfortable & clean, with the bathroom well-designed. Service is very good especially the front desk staff such as Ms Egle who was very helpful in giving us travel & eating recommendations. We will stay here again on our next visit.
2023 年 11 月入住 4 晚
Andra Tiuca, Front Office Manager 于 2023年11月28日 的回复
Dear Gaspar, Thank you for such a positive review.It's wonderful to know that our central location added convenience to your visit and that our rooms met your expectations for comfort and cleanliness. We're also delighted that the service provided by our front desk staff, particularly Ms. Egle, enhanced your stay with helpful travel and dining suggestions. Our team strives to offer a welcoming atmosphere and it's gratifying to see this reflected in your feedback. We look forward to the opportunity to welcome you again on your next visit.Best wishes,

6/10 一般

Xinjie

2023 年 10 月入住 2 晚
Andra Tiuca, Front Office Manager 于 2023年11月28日 的回复
Beste gast, We waarderen het dat u de tijd nam ons te beoordelen.Het spijt ons dat uw verblijf niet helemaal naar wens was. Graag horen we hoe we onze service zouden kunnen verbeteren.In de toekomst verwelkomen we u graag opnieuw.Met vriendelijke groet,

8/10 还可以

Abdullah

满意:员工和服务,清洁度
不满意:住宿条件和设施
2023 年 10 月入住 2 晚
Andra Tiuca, Front Office Manager 于 2023年10月31日 的回复
Dear Abdullah, Thank you very much for this positive review.We are delighted that you had a pleasant experience during your stay with us and that you received such friendly and professional service. It is very rewarding for our team and encourages us to uphold our high standards. We are sorry to hear that some aspects of your stay didn't quite meet your expectations. Next time let us know as we have rooms of varying types and we'll find something that will be more suitable for you.We would be delighted to welcome you back on another occasion.Kind regards,

10/10 超赞

René

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Naast het station van Leuven dus je kan snel in Brussel zijn. De kamer was groot.
2023 年 10 月入住 1 晚
Andra Tiuca, Front office Manager 于 2023年10月20日 的回复
Beste René, Bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel en dat alles wat u nodig had beschikbaar was.Vriendelijke groeten en hopelijk tot gauw,

10/10 超赞

Joerg

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
sehr gut
2023 年 10 月入住 1 晚
Andra Tiuca, Leiter Front Office 于 2023年10月20日 的回复
Lieber Joerg, Vielen dank für Ihre positive Bewertung unseres Hotels.Es freut uns sehr, dass Sie mit der Sauberkeit der Zimmer, dem Zustand des Hotels, dem Service und den Annehmlichkeiten zufrieden waren. Unser Team arbeitet stets daran, unseren Gästen einen angenehmen Aufenthalt zu bieten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

8/10 还可以

Kakita

团体旅客, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
near the station.
2023 年 9 月入住 6 晚

10/10 超赞

Sonia

2023 年 9 月入住 2 晚

10/10 超赞

Gerard

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 2 晚
Andra Tiuca, Front Office Manager 于 2023年09月14日 的回复
Beste Gerard, Bedankt voor uw fijne review.Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Vriendelijke groeten en hopelijk tot gauw,

10/10 超赞

Takaaki

2023 年 8 月入住 3 晚
Andra Tiuca, Front office Manager 于 2023年09月14日 的回复
Dear Takaaki, Thank you very much for this positive rating.We are pleased that we were able to meet your expectations.We look forward to seeing you again on future occasions.Best wishes,

4/10 很差

George

与家人出行
满意:清洁度
Elevator from parking structure was not working. Very inconvenient to get to hotel. Had to walk alot of stairs with luggage. Rooms are very small. Very basic hotel. Would not stay again.
2023 年 8 月入住 1 晚
Andra Tiuca, Front Office Manager 于 2023年08月21日 的回复
Dear George, Thank you for taking the time to share your feedback.We appreciate your positive feedback on the cleanliness of our rooms. Our team works hard to maintain a high standard of cleanliness for our guests' comfort. We apologize for the inconvenience you faced with the elevator from the parking We understand how frustrating it can be to carry luggage up the stairs. Please know that the parking facility is not under our management, but we will pass on your concerns to the relevant authorities. As for the room size, we offer different room types with varying sizes to cater to our guests' preferences. Our Superior Rooms, for example, offer more space and additional amenities. We hope you'll consider trying one of these rooms during your next visit to better suit your needs.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

8/10 还可以

Simon,Porthcawl

商务旅客
满意:员工和服务、服务设施、住宿条件和设施
2023 年 8 月入住 1 晚
Andra Tiuca, Front Office Manager 于 2023年08月8日 的回复
Dear Simon, We appreciate that you took the time to review your recent stay.It is rewarding to know that you had such a pleasant experience with us.We look forward to the pleasure of welcoming you back again in the future. Many thanks,

10/10 超赞

Klaas

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Small things, but nothing big 4,5/5. Kind staff, very close to the station. Parking nearby (but expensive and small parking spaces, note, not from the hotel).
2023 年 7 月入住 2 晚
Andra Tiuca, Front Office Manager 于 2023年08月2日 的回复
Dear Klaas, Thank you for letting us know that you enjoyed your stay.We are delighted to hear that you appreciated our kind staff and convenient location near the train station. It's great to know that our proximity to public transportation and local attractions added value to your stay. We understand your concern about the parking situation. While we do not have our own parking facility, we are fortunate to have a public parking lot right next to the hotel. We apologize for any inconvenience caused by the parking rates and space size, as these are beyond our control. We appreciate your understanding in this matter.We look forward to welcoming you back.Best wishes,

10/10 超赞

Kristiano

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel, great facilities and perfect for business trips.
2023 年 7 月入住 1 晚
Andra Tiuca, Front Office Manager 于 2023年08月2日 的回复
Dear Kristiano, Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you found our facilities to be perfect for your business trip. It's also great to know that our clean rooms, modern amenities, and exceptional service met your expectations.We look forward to welcoming you back on your next visit to Leuven. Best regards,

6/10 一般

Manabu

2023 年 7 月入住 6 晚

10/10 超赞

Michael

2023 年 6 月入住 1 晚
Andra Tiuca, Front Office Manager 于 2023年06月20日 的回复
Dear Michael,We really appreciate this positive review about your stay.We are pleased that we were able to meet your expectations.We would love to welcome you back on many more occasions. Best wishes,

6/10 一般

Katheryne,LONDON

与家人出行
满意:员工和服务,清洁度
Very convenient location if need to be near the train station. Friiendly staff. Unfortunately the room had a musty smell and is tired looking. Had what we needed for a nights sleep.
2023 年 6 月入住 1 晚
Andra Tiuca, Front Office Manager 于 2023年06月20日 的回复
Dear Katheryne, Thank you for taking the time to share your feedback.We are delighted to hear that you found our location convenient and appreciated our friendly team. Our hotel's proximity to the train station and city center is indeed one of our top features and we're glad it helped you to make the most of your visit. We apologize for the odour and tired appearance of your room. We continuously strive to maintain and improve our facilities, and your feedback is valuable in helping us do so. Rest assured that we will address these concerns to ensure a better experience for our future guests.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,

10/10 超赞

Roy

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 3 晚
Andra, Front Office Manager 于 2023年04月10日 的回复
Bäste Roy,Vi tackar vänligast för att ni ville lämna en kommentar efter er vistelse hos Park Inn by Radisson Leuven.Det är så glädjande att få läsa er positiva kommentar. Vi är glada att ni trivts och önskar er varmt välkommen åter!Med vänliga hälsningar,

2/10 糟糕

Kenta

2023 年 3 月入住 2 晚
Andra, Front Office Manager 于 2023年05月1日 的回复
Dear Kenta, Thank you for this review about your recent stay.We are very sorry you were not happy with your experience. We would appreciate it if you could provide us with some more information.Kind regards,

10/10 超赞

Austin

2023 年 3 月入住 2 晚
Andra, Front Office Manager 于 2023年04月10日 的回复
Dear Austin, Thank you for taking the time to share your review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back.All the best,

10/10 超赞

Elisabeth

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Conveniently located, clean, friendly staff.
2023 年 3 月入住 3 晚
Andra, Front Office Manager 于 2023年04月4日 的回复
Dear Elisabeth, Thank you for sharing your review.We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location and high standards. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts.We look forward to welcoming you back on a future visit.Kind regards,

8/10 还可以

Reiner

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 2 晚
Andra 于 2023年03月20日 的回复
Dear Guest Thank you for rating your recent stay.We are pleased that we were able to meet your expectations.We look forward to the pleasure of seeing you again in the future. Kind regards,

10/10 超赞

Robert

2022 年 9 月入住 2 晚
Andra, Front Office Manager 于 2023年03月9日 的回复
Dear Robert, Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We hope to welcome you back.Best wishes,

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Reasonable business hotel, convenient location
2023 年 2 月入住 2 晚
Andra, Front Office Manager 于 2023年03月9日 的回复
Dear Guest, Thank you for sharing the review of your stay.It's a pleasure to know that you found our location so convenient. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.We look forward to welcoming you back. Best regards,

6/10 一般

Hoda

商务旅客
满意:员工和服务
不满意:清洁度
2023 年 1 月入住 1 晚
Chloé, Operations Manager 于 2023年02月19日 的回复
Liebe Hoda. Vielen Dank, dass Sie sich Zeit für unsere Bewertung genommen haben.Wir bedauern es sehr, dass unser Hotel Ihren Erwartungen nicht gerecht werden konnte und danken Ihnen dennoch ganz herzlich für Ihren Besuch. Freundliche Grüße

10/10 超赞

Takaaki

2023 年 1 月入住 1 晚
Andra, Front Office Manager 于 2023年03月9日 的回复
Dear Takaaki, Thank you for your review.We are pleased that we met all your expectations.We look forward to the pleasure of seeing you again in the future. Kind regards,

10/10 超赞

Jeanne

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 1 晚
Andra, Front Office Manager 于 2023年01月5日 的回复
Dear Jeanne,Thank you for sharing the review of your stay with us.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future occasion. Best wishes,

8/10 还可以

Roger

2022 年 12 月入住 1 晚
Andra, Front Office Manager 于 2023年01月5日 的回复
Beste Roger, Bedankt voor uw review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Met vriendelijke groet en fijne feestdagen,

8/10 还可以

Michael

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Central location
Comfortable bed and pillow
2022 年 12 月入住 2 晚
Front Office Desk 于 2022年12月20日 的回复
Dear Michael, Thank you for taking the time to review your recent stay.Our hotel aims to provide a memorable experience, and we are delighted that we were able to meet your expectations. We are so pleased you found our location to be so convenient for your needs.We all look forward to the pleasure of welcoming you back soon.Our kindest regards,

8/10 还可以

Wim

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Minder goed de beugel in badkamer gevaarlijk tegen aan lopen met schouder. En ontbijt zaal te weinig zitplaatsen en niet gezellig. Ontbijt was uitstekend!! Verders mooi hotel.
2022 年 12 月入住 2 晚
Front Office Desk 于 2022年12月20日 的回复
Beste Wim, Fijn dat u de tijd nam voor uw feedback.Prettig te vernemen dat jullie een aangenaam verblijf hebben gehad en dat het ontbijt naar wens was. Op sommige momenten kan het in de ontbijtruimte inderdaad wat drukker zijn, onze excuses hiervoor. Jullie opmerking over de beugel in de badkamer staat genoteerd. We lezen verder graag dat jullie genoten hebben van onze mooie inrichting.We hopen dat jullie met plezier aan jullie verblijf terugdenken.We verwelkomen jullie een volgende keer graag weer. Met vriendelijke groet,

8/10 还可以

Toru

商务旅客
满意:清洁度、住宿条件和设施、客房舒适度
2022 年 12 月入住 2 晚
Front Office Desk 于 2022年12月20日 的回复
Dear Toru, We would like to thank you for sending us your rating.We are glad we met your expectations.We would welcome your suggestions on how we could improve your experience.We look forward to welcoming you again. Best regards,

8/10 还可以

david

2022 年 11 月入住 9 晚
Front Office Desk 于 2022年12月20日 的回复
Dear David,We would like to thank you for sending us your rating.We are glad that we met your expectations.We would certainly like to learn more about that in a private message.We hope to have the pleasure of seeing you again in the future. Kind regards,

8/10 还可以

Iva

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 2 晚
Front Office Desk 于 2022年12月20日 的回复
Dear Iva, Thank you for taking the time to send us your rating.We are happy to have met your requirements.A private message with further details would be gratefully received.We look forward to the pleasure of seeing you again in the future. Kind regards,

10/10 超赞

Anthony

满意:员工和服务、服务设施、住宿条件和设施
The Front Desk staff could not have been more helpful. I arrived on crutches and they organised a wheelchair for me. As I do not speak Flemish I needed help contacting local medical staff and the staff here made the calls for me. So very helpful.
2022 年 10 月入住 1 晚
Front Office Desk 于 2022年11月7日 的回复
Dear Anthony, Thank you for positively reviewing your experience.Knowing our team were attentive to your needs is very rewarding and will motivate us to continue doing our utmost to ensure our guests enjoy their stay.We hope to welcome you back in the future.Best wishes,

10/10 超赞

Hanife

2022 年 10 月入住 1 晚

8/10 还可以

David

2022 年 8 月入住 2 晚
Chloé 于 2022年10月12日 的回复
Dear David, Thank you for rating your recent stay.We are glad that we met your expectations.We would welcome your suggestions on how we could improve your experience.We look forward to the pleasure of seeing you again in the future. Kind regards,

10/10 超赞

Frank

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 2 晚

6/10 一般

Michelle

满意:员工和服务,清洁度
2022 年 8 月入住 3 晚
Chloé 于 2022年09月5日 的回复
Dear Michelle, Thank you for taking the time to rate your stay with us.We are sorry your stay was not as enjoyable as we would have liked and would like to know how we could improve your experience with us.Hopefully, we can welcome you back for an improved stay. Best regards,

10/10 超赞

D

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Leuven
Great position for railway station. Staff on reception at arrival were exceptional - could not have done more to welcome and assist.
2022 年 8 月入住 1 晚
Chloé 于 2022年08月22日 的回复
Dear Guest, Thank you for this kind review following your stay.It is wonderful to hear that you found our location was ideal and that you had an enjoyable stay. Our team sincerely appreciates your kind words, these encourage us to continue to provide outstanding service.We look forward to welcoming you back again soon. Best regards,