2 室内游泳池，4 室外游泳池，日光浴躺椅
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关于马鲁雅温泉酒店的点评

4 out of 5
马鲁雅温泉酒店
State Highway 7, Lewis Pass, West Coast

点评

8.4

很好

10 分 - 超赞。44 条好评，共有 100 条点评" "
8 分 - 还可以。33 条好评，共有 100 条点评" "
6 分 - 一般。17 条好评，共有 100 条点评" "
4 分 - 很差。4 条好评，共有 100 条点评" "
2 分 - 糟糕。2 条好评，共有 100 条点评" "

8.6/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

7.8/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

Wai man

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 1 晚
Guest Relations Manager 于 2020年03月21日 的回复
Hi Wai Man, thank you for your feedback!

6/10 一般

Shanny

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Lotssssd bug
2019 年 12 月入住 1 晚

8/10 还可以

shubhanshi

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The view was breathtaking . I did not like the food prices of the restaurant. This is like mooching people because they have no option to go anywhere else to eat. If we knew that it is going to be that expensive we would have carried our own food. Staff was good.
2021 年 12 月入住 1 晚

10/10 超赞

Caoimhe

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
5 stars
One of the most amazing places ive ever stayed! Absolutely beautiful location with 24 access to the facilities. This is truly a wonderful find and a must stay for anyone in the south island!
2021 年 9 月入住 1 晚

6/10 一般

真实旅客

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
Needs an upgrade of facilities.
2021 年 6 月入住 1 晚

8/10 还可以

S

满意：清洁度、员工和服务、客房舒适度
Best hot spring !!
Hotel facility is a bit out dated and heater is not enough for winter evening. Hotel staff provided a fan heater after I informed them twice that the room is not warm enough. The hot spring is definitely a hit! Best hot spring in New Zealand I would say! A must try for sure!
2021 年 5 月入住 1 晚

10/10 超赞

真实旅客

满意：员工和服务，清洁度
2021 年 5 月入住 1 晚

2/10 糟糕

真实旅客

与家人及幼儿出行
满意：服务设施，员工和服务
Great hot pools but rooms are quit dated. Friendly staff
2021 年 4 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2021 年 4 月入住 1 晚

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Serene, calming, lovely hot water spring pools, delicious food platter, relaxing common areas.
2021 年 3 月入住 1 晚

6/10 一般

Tsui-Wen

满意：客房舒适度，清洁度
Sad first impressions
A slightly diffident reception and concerning when our booking could not be found- something I haven’t experienced through hotels.com- especially when I showed my paper printout indicating Mountain View and twin beds. But the receptionist said she would do us a favor and upgrade us to what we had already booked 3 months ago as if this would make me more grateful! Sadly on opening the fridge there was the dregs of milk left over from the previous occupants and also the tea caddy was empty- I had to embarrassingly ask for these things. All these first impressions are important and I had difficulty after that to like this iconic place.
2021 年 2 月入住 1 晚

10/10 超赞

Kelly

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Tranquil place to relax....
This place was outstanding! Took a while to get there. It suddenly appeared in a gap in the trees and pulled up. Was treated to delicious meals served by friendly multicultural staff. The hot springs pools were divine with the tranquil river flowing by at the edge of the property. Thoroughly recommended 😀
2021 年 1 月入住 1 晚

6/10 一般

Grant，Queenstown

与家人出行
满意：服务设施，清洁度
不满意：员工和服务
Beautiful setting, unique environment. Place has upgraded considerably since last visited. Concept is great. Enjoyed breakfast, pools lovely. However service very mixed. Check in was lots of negatives. For a ‘health’ resort, don’t turn up here with genuine health issues. There was no bending of the rules as they were too busy. Some staff were very accommodating thankfully, but for what is supposed to be a place to get away from it all and replenish yourself, we felt very much a number. Dinner ran out of half the options so was very limited. While I appreciate the location provides challenges, there is nothing more disappointing than paying for something and getting barely enough. Just felt for the cost to stay and eat here, remembering we all came here for a special experience would be nice.
2020 年 10 月入住 1 晚
Reception 于 2020年10月10日 的回复
Thank you for your review. Sorry you felt disappointed with our service. As a small resort in the middle of nowhere we have a small team and we try our best to make the experience great for everyone, it does have it's challenges and we will take your feedback on board as it's our mission to ensure guests leave feeling relaxed and enjoyed their time, no guest is just 'a number' to us. We've been busy upgrading (with still lots to come) and really pleased you enjoyed the breakfast and pools.

8/10 还可以

J，Nelson

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The room was good except one of the beds was broken and uncomfortable. (The slats underneath had fallen out and the bed sagged) Pools and linked facilities were very enjoyable and relaxing but the restaurant was confusing. Other than an expensive 5 course meal option there was only an option of platters - of which they only had 2 of 4 available. These too were very expensive and not a proper meal. Morning breakfast was good but there were no cheaper options ($25 per head plus extra for tea.) Overall the experience was enjoyable with the exception of food choices and availablity.
2020 年 7 月入住 1 晚
Guest Relations Manager 于 2020年07月19日 的回复
Hi there, we are glad you enjoyed your room and your overall experience - thank you very much for the heads up with the bed - we have fixed this problem now. Unfortunately you were told upon check in that we do serve a big special Matariki platter that you would have to book (of which were only 7 big platters for 2-4 people to share available) - when you came back at around 5pm, all of our slots were booked for this special platter. Of our normal 3 platter menu there was only the cheeseboard not available - due to being in the middle of nowhere we did not receive our delivery unfortunately. Our platters are most certainly a proper meal and most people absolutely love them - with everything on the platter being homemade from scratch (and organic produce), we do think the price is reasonable. It is very standard to pay around $25 for breakfast in a cafe and extra for loose leaf tea and barista coffees. Thanks for your feedback.

10/10 超赞

真实旅客

2020 年 6 月入住 1 晚
Stef 于 2020年07月12日 的回复
Thank you very much for your feedback.

10/10 超赞

Hal，New York, NY

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Obviously, the draw is the hot springs. Dinner and breakfast were very good. Only drawback is you have to pay extra for wi fi, which we didn’t know until we arrived.
2020 年 2 月入住 1 晚
Guest Relations Manager 于 2020年03月21日 的回复
Hi Hal, we are happy to hear that you enjoyed your stay at Maruia Hot Springs. As our WIFI is provided by satellite, people unfortunately do have to pay for WIFI.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were in awe of the spectacular mountains. The resort was very tranquil and the hot springs were a great experience, except for those pesky sandflies. The staff were very professional and friendly.
2020 年 2 月入住 2 晚
Guest Relations Manager 于 2020年03月21日 的回复
Maruia Hot Springs is delighted to hear that you had an amazing experience with us!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Die Thermalquellen sind super .Leider viele sandfliegen, unbedingt repellent mitbringen
2020 年 2 月入住 2 晚
Guest Relations Manager 于 2020年03月21日 的回复
Vielen Dank fuer ihr Feedback!

6/10 一般

真实旅客

与配偶出行
满意：服务设施，员工和服务
Friendly staff, great spa facilities, room needs upgrade.
2020 年 2 月入住 1 晚
Guest Relations Manager 于 2020年03月21日 的回复
Hi there, thank you for your feedback, we are happy to hear that you enjoyed our spa facilities. We are constantly upgrading the facilities and are aware that some of our rooms need upgrading again.

10/10 超赞

françoise

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Un super moment de détente et de calme!
2020 年 1 月入住 2 晚

6/10 一般

真实旅客

满意：清洁度
不满意：员工和服务
2019 年 12 月入住 1 晚

8/10 还可以

Maryse

满意：清洁度、住宿条件和设施、客房舒适度
Beautiful but peace spoiled by noisy guests
Our previous experience with Spas have been in placed where silence is part of the experience. If this is what you are looking for, Maruia Hot Springs might not be the good place for you. The people in the rooms around us were young and speaking very loud, playing music, laughing pretty late at night. We made a few complain at reception. The reception closes at 9:30 so after that we were on our own after reception is closed to ask our neighbours to be quiet. The guy who greeted us at the reception seemed very stressed and overwhelmed by gis tasks. We loved the experience of the bath and our room was very comfortable, however the experience would have been more enjoyable and a better value for money if there were some rules about noise.
2019 年 12 月入住 1 晚
Guest Relations Manager 于 2019年12月29日 的回复
Hi Maryse, we are sorry to hear that you did not fully enjoy your stay due to other guests - we definitely do have a policy in place - it can be found in all the rooms in the compendiums - it says that the noise needs to be kept at a minimum after 10pm in order to be respectful to other guests - it is usually always the case and must have been an exception as it was Christmas and people were celebrating with their loved ones. Thank you for your feedback.

10/10 超赞

Cheryl

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing and relaxing
2019 年 12 月入住 1 晚
Guest Relations Manager 于 2019年12月22日 的回复
Hi Cheryl, we are glad you enjoyed your stay and we are looking forward to seeing you soon again.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 12 月入住 2 晚
Guest Relations Manager 于 2019年12月16日 的回复
Hi there, thank you for your feedback. We are happy that you had a great time at Maruia Hot Springs.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施
A thermal springs experience in thunder and lightning was awesome. It looks like there is maintenance work going on on the property but still a lot to do.
2019 年 12 月入住 1 晚
Guest Relations Manager 于 2019年12月16日 的回复
Hi there, thanks for your feedback. Yeah we are still upgrading and renovating our property as it was really run down when we took over in 2015. The renovations are now done for this summer season though, so there won't be any disturbances to guests. We are looking forward to seeing you soon. Thank you. :)

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施
The setting and hotpools and saunas were great. Some of the facilities were a little run down ... our room had no net curtains like all the other rooms which would have been nice when we were getting changed. The bedside light in our room was broken.
2019 年 10 月入住 2 晚
Guest Relations Manager 于 2019年12月16日 的回复
Hi there, thank you for your feedback, we are glad that you had a great time. We are still improving the property/facilities as the place was quite run down when we took over in 2015. We are looking forward to seeing you soon.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is an extremely unique property with amazing views and hot springs. Yoga was free and excellent. Meals were healthy. It was a real treat. But not for people who are afraid of bugs and being disconnected.
2019 年 11 月入住 1 晚
Reception 于 2019年11月3日 的回复
Thank you for your review. Yeah the sand flies can be annoying sometimes, but we do offer complimentary sand fly repellent and luckily they are gone after sunset - the night bathing is therefore sand fly free and just amazing with the stars. We are glad that you guys enjoyed your stay with us and we would love to see you soon. :)

10/10 超赞

Regina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚
Stef 于 2019年10月31日 的回复
Thank you Regina for rating your stay with us with a 10/10. We are glad you had a great time and we would love to hear what you loved the most! :)

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 9 月入住 1 晚
Stef 于 2019年10月31日 的回复
Thanks for rating us 5/5. We would love to hear what you guys loved most about your stay with us! Looking forward to seeing you again! :)

8/10 还可以

真实旅客

与配偶出行
满意：员工和服务，清洁度
不满意：服务设施
Public pools were fine. However the cost of a private pool for the two of us was far too much . Should be available to house guests at no charge. Likewise why do we have to pay, as guests, fi wifi. Get into the 21st century
2019 年 9 月入住 1 晚
... 于 2019年09月4日 的回复
Hi glad you enjoyed your stay. Wifi isn't our priority at our wellness centre.If these issues upset you...maybe try hanmer springs next time. we are a natural and healing space with lots of earthy vibes...The private option is half price to guest and with everything else we offer thats a good deal.:) Take care

10/10 超赞

真实旅客

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
relaxing getaway from outside world. amenities are in excellent state. food in the restaurant are so lovely
2019 年 8 月入住 1 晚
Stef 于 2019年10月31日 的回复
We are glad you enjoyed your time at Maruia Hot Springs. It truly is a great getaway from the outside world - a place to relax and unwind. So happy to hear you enjoyed the food, our chefs try to source everything locally and everything is homemade. We are looking forwarding to seeing you again! :)

10/10 超赞

真实旅客

2019 年 6 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 4 月入住 1 晚

6/10 一般

真实旅客

满意：清洁度、员工和服务、客房舒适度
A nice place that just missed the mark
Nice place that just missed the mark to be excellent. Service and rooms are nice, but a few small things would put this place at top marks. The shower head in the room sit late at about 5ft making it almost impossible to shower for anyone over 4ft 5in, this is a cheap and easy fix without re-plumbing. Paths to pools have sharp rocks not good for bare feet. For the price of the room, the could provide sandals or have them for rent. It’s billed as a “connection free” place with no TV or Wifi. However, if you want WiFi if cost an arm and a leg($50 for 500MB). They need to provide a recommendation on how to clean swimwear. The high sulfur content of the pools almost ruined my bathing suit(took 5 washes to get the smell out).
2019 年 4 月入住 1 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic 24 hour access to hot pools. Great, clean and comfortable room.
2019 年 4 月入住 1 晚

10/10 超赞

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was a unique place to stay. The staff were very helpful, even though there had been a glitch with the Expedia booking. We will definitely come again, the kids loved it
2019 年 4 月入住 1 晚

8/10 还可以

真实旅客

商务旅客
满意：员工和服务，清洁度
Fantastic location, relaxing, this is an ideal place to stop and have a rest midway between east and west. Hot pools are very therapeutic.
2019 年 4 月入住 1 晚

8/10 还可以

Claibourne

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clay
Great spot for rest and relaxation. Hot water springs and other related facilities were excellent.
2019 年 4 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 4 月入住 1 晚

10/10 超赞

James，Los Angeles, CA

满意：清洁度、员工和服务、服务设施、住宿条件和设施
A nice diversity of facilities for those who are not keen on the “generic hot springs” experience. The small number of rooms means that the site is never very crowded. Black flies (=sand flies) are expected given location. Wi-fi and food is an extra charge and not exactly cheap, and not provided within the booking. If in doubt, try the pizza!
2019 年 3 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful except for the sandflies
Overall a great place to stay when travelling through the Lewis Pass. Friendly staff and simple check-in, spacious room with comfy beds. Room includes full access to all of the indoor and outdoor hot pools. Food in the restaurant was excellent quality both for dinner and breakfast. The only downsides are due to the surrounding area i.e. no mobile phone coverage and lots of sandflies. Not much the hotel can do about this but it did make it difficult to enjoy my stay at times, and I left with quite a few bites despite using the sandfly repellent provided. One of the outdoor hot pools has sandfly netting, but more areas should have sandfly nets e.g. on the room balcony, as the balcony is almost completely pointless otherwise.
2019 年 1 月入住 1 晚

8/10 还可以

Laura

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Was lovely thank you. The bed was very comfortable.
2019 年 1 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesome place to be for some R&R, no wifi, no reception freaking loved it
2018 年 12 月入住 1 晚

10/10 超赞

NORLIZA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 1 晚

8/10 还可以

Andrew，Hobart Australia

满意：清洁度
wonderful position with great natural hot spring pools. Rooms a bit tired and need upgrade but still adequate. Staff enthusiastic and helpful. Food at dinner was excellent. well worth a visit on the way to or from the west coast.
2018 年 11 月入住 1 晚

10/10 超赞

Giulio

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesome location! Friendly staff and great service! Food is delicious as well!
2018 年 11 月入住 2 晚

8/10 还可以

Prtal，Christchurch, NZ

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel but the paths & steps need some maintance on them
2018 年 11 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hot springs relaxation
Amazing hot spring resort, very remote, no cell phone, TV or internet service. would definitely go there again.
2018 年 11 月入住 1 晚

4/10 很差

真实旅客

满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
That is my first time to experience the hot springs in New Zealand. The first thing shocked me is that we have to pay the money for the wifi, which reminded me of Bear Grylls. Finally, I drove to the gas station, which is 10 minutes away to send regards to friends. However, the advantage is we experienced one day without relying on the cell phone and totally absorbed ourselves into the beautiful environment. About the pools, there are four for outside and two for inside. When you try the outside ones and there is no net suspended, you will get the 100% welcome from sandflies and their families. No exaggeration. Maybe the facilities are quite different from my primary expectation, which makes me a little disappointing with this trip. Or, maybe next time we should choose to camp somewhere.
2018 年 10 月入住 1 晚