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Reviews of OYO Hotel Liberal, Kansas

2.5 out of 5
OYO Hotel Liberal, Kansas
101 E Pancake Blvd, Liberal, KS

Reviews

6.4
Rating 10 - Excellent. 40 out of 153 reviews" "
Rating 8 - Good. 33 out of 153 reviews" "
Rating 6 - Okay. 27 out of 153 reviews" "
Rating 4 - Poor. 22 out of 153 reviews" "
Rating 2 - Terrible. 31 out of 153 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dewi on 2 May 2024
That is great to hear, Nancy! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

4/10 Poor

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joey on 2 May 2024
We are sorry to hear about your experience, Jaime! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey

4/10 Poor

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, clean, quiet, and convenient
Stayed 1 night in Feb 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean, quiet room.
This was a brief stay on my way home from Tucson. The room was clean and quiet. I slept well and rose early. It was very good value for the money and just what I needed for the purpose.
Stayed 1 night in Feb 2024

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel often & my expectations of small town, inexpensive motels are objectively reasonable, but this motel is significantly below standard. OYO Hotel Liberal, Kansas, implements policies that violate the ADA -staff interrogated & asked about disability. There’s a folder behind desk that states you can only have 1 service dog & sign states “Picture ID will be required for Service dog” I tried to take a photo, they quickly took it away & said it’s in the reservation- it’s not. Pursuant to ADA, staff can only ask if the dog is a service dog required bc of disability & what task the dog has been trained to perform, NOT allowed to ask what the disability is. People w/ disabilities are allowed more than 1 service animal to perform different tasks. DOJ doesn’t recognize certificates/IDs as proof that dog is a service animal. Also note there’s no area near the motel to take them out. Aside from being outdated, the room carpet is stained, ripped & falling apart. Bed linens are stained/dirty. Decor is broken. Heat is inadequate - we were freezing all night & decided to shower at our next stop because the bathroom was too cold (& dirty). Curtains didn’t fully shut, so I had to use a hair clip. Wifi doesn’t work at all - stated “OYO HOTEL No Internet Connection” You only get your $50 deposit back by bringing the room card to the office upon check-out. This is extremely inconvenient when leaving at 6:00AM & they make you stand outside when it’s 18 degrees for the entire process.
Response from a on 6 May 2024
Hi, Sara! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Stay was Good
Check-in was good and the room was what we were looking for Wi-fi did not work. Check-out was efficient.
Stayed 1 night in Dec 2023
Response from Ammy on 6 May 2024
Hi, Michael! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

8/10 Good

Gavin

Travelled with pets
Liked: Staff & service
Disliked: Amenities
This OYO is a perfect place to stop while you're on the road. Got some rest and recovered for my return to the road. Stayed here a few times now and haven't been disappointed yet.
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Thank you.
Response from Ammy on 6 May 2024
Hi, Kenneth! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Okay

Matt

Stayed 1 night in Dec 2023
Response from Dewi on 23 Jan 2024
That is great to hear, Matt! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

6/10 Okay

Mary

Business traveller
Liked: Cleanliness, staff & service
Bare bones and COLD
So it’s not the first time I stayed at this motel, but we had a larger room. AND the heater didn’t get turned off during the day while we were at work. The bathroom had no electrical outlets, and was extremely cold, the wall heater was disabled. Everything was bare bones to be honest. Room was pretty small, out dated, mattresses thin and hard. The tv was pretty tiny, and the cables were loose, which I had to re-tighten in order to be able to watch tv. The owners live on site, and seemed pretty nice, but again, with the outside temps being around 26 degrees at night, max 45 during the day, turning our heater off was very unkind, and it took 2 hours for the room to warm up. The bathroom….. never really warmed up. Talk about a shocking experience sitting down on the toilet seat!
Stayed 2 nights in Dec 2023
Response from Joey on 23 Jan 2024
Something like this should not have happened, Mary! We are sorry to hear about the issue you had, however, this has been highlighted with the relevant team to take necessary measures. Regards, Joey

10/10 Excellent

Kenneth R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great innkeepers. Thank you.
Stayed 1 night in Nov 2023
Response from Tim on 8 Dec 2023
Thanks for your kind and lovely words, Kenneth! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night
The owners were very nice and welcoming. The room was clean and comfortable.
Stayed 1 night in Nov 2023
Response from Noah on 8 Dec 2023
Hi, Deborah! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Noah

6/10 Okay

Michelle

Travelled with family, Travelled with partner
Liked: Staff & service
The staff was polite, the room was simple but clean, I would have like coffee to be available in the room
Stayed 1 night in Oct 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Next to busy highway; some noise from semi trucks.
Stayed 1 night in Oct 2023

2/10 Terrible

Fidencio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Ammy on 6 May 2024
Hi, Fidencio! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

10/10 Excellent

Gerardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Maria on 11 Sept 2023
Hi Gerardo, That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Maria

10/10 Excellent

Gerardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Aug 2023

10/10 Excellent

Zacheriah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Joey on 30 Jun 2023
Hi, Zacheriah! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Joey

2/10 Terrible

Lindsey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oyo in Liberal Kansas
This hotel is nothing, I repeat, nothing like the pics. We ordered two queens for four of us and we got doubles to start off. My partner is 6’3” so it wasn’t comfy. They only gave us two towels and we went to ask them and she started yelling at me saying I was trying to get over on her and they clearly saw my kids get out with us. Then she said she had to charge me $20 for my daughter bc she is 18 and she’s 16. And she’s taking it out of my deposit so i I said, fine, I need the towels and wash cloths. Then she kept saying I’m charging you and I said idc just tell me how much and I want the towels. Then we are relaxing and we see a roach walking between the beds st 1100 at night. This was a weekend trip, and we had plans for the water park, so we though this would be a cute motel for the weekend without a pool and the pics were so cute. Jus the outside is nice. And then we got up the next morning and opened up the window and when my son opened up the curtains, the guy owner was right in front of it with the cart but we didn’t have anyone around us. We just hurried up and loaded up and then when I was doing a walk through with him at the end, I saw a bed bug climbing up on the sheet, so we had to take our stuff and wash everything and I threw away the blanket my daughter had. I usually just keep quiet but do not stay here. They know what the conditions are the microwave and fridge did not work.
Stayed 2 nights in Jun 2023
Response from Noah on 30 Jun 2023
We are extremely sorry to know this, Lindsey! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

8/10 Good

Adriana

Travelled with family and small children
Liked: Cleanliness, staff & service
The facilities are really outdated but is clean, quiet, and the staff is wonderful. Our room had 3 beds and it was pretty cheap! If you just need a place to rest for the night, this is a great option.
Response from Joey on 26 Jun 2023
Hi, Adriana! Thank you for your kind words of praise. We are excited to host you soon with an amazing experience. Regards, Joey

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we got to the hotel most of the area was without power. Luckily the hotel had power but no internet connection. No biggie as we were going to be going to bed and leave early in the morning. They wanted to charge us a $50 refundable deposit. I have never ever had to pay a deposit before. We went to our room got settled infor the night and got up left early. After we left about an hour later i received a call from the hotel that they were going to charge us $10 for having a dog and $100 cleaning fee for the dog. We had no dog. He was instant that we did. He said he was going to send me a photo. About 20 mins later I received a video. He walked up and into the room. The door was already open you could not see the room number. As he walked in he showed an area from the linoleum to carpet there was dirt all around were they joined and it had dirt. I responded back stating 1 we have no pets. 2. I see no pet hair on the carpet. 3. I could not see the room # on the door. 4. The stuff in the area between the linoleum and the carpet was not there when we left. 5. If he would try and to charge us for something that we did not have. I will fight him with my bank and I will get an attorney and he will lose. My husband told me later that the window seal was dirty and hadn't been cleaned in awhile. The only think we left behind in the trash was empty water bottles and coffee grinds. I do not recommend this hotel. That's just my opinion.
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Sincere Apologies, Cynthia! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ava

2/10 Terrible

Stefanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here! Check out time is supposed to be 11am but the owner came knocking on our door just after 9 am yelling at my husband saying we would not get our deposit back because he spit on the ground outside our room. And then he spit on my husband! He went in the room to check the room and decided he was just going to take 5 dollars from our deposit because we used a towel!!!! I don't know why they want to provide towels and then charge you for using one! My husband called the cops on the owner for spitting on him, it's on camera! The cops told him it's not illegal to spit on concrete. Pretty sure you can't just go around spitting on people though.
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Stefanie! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

6/10 Okay

Kenneth R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
We are sorry to disappoint you, Kenneth! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Staff was very nice. It’s a basic no frills motel. Other then road noise the motel was quiet. No bugs
Stayed 2 nights in May 2023
Response from Ava on 31 May 2023
Hi Jessie! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Lisa

2/10 Terrible

Steve

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property it dismal at best. No door knob on the bath room, shower way too small. Management horrible. Zero amenities. Should be shut down.
Stayed 1 night in May 2023
Response from Ammy on 24 May 2023
Hi, Steve! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cleanest place I've ever stayed. The sidewalks were even swept. Price was fabulous. A no muss no fuss place. Perfect for a traveler.
Stayed 1 night in May 2023
Response from Maria on 18 May 2023
Hi, Marilyn! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Maria

2/10 Terrible

Bo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean and noisy

2/10 Terrible

Arnoldo

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Rosy on 18 May 2023
Hi, Arnoldo! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Rosy

2/10 Terrible

Gerald W.

Stayed 1 night in Apr 2023
Response from Noah on 12 Apr 2023
We are extremely sorry to know this, Gerald! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

10/10 Excellent

steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 7 nights in Mar 2023
Response from Lisa on 1 Apr 2023
Heartfelt gratitude for sharing this, Steven! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Lisa

2/10 Terrible

Hector

Got bit by bed bugs.
Stayed 1 night in Mar 2023
Response from Lisa on 1 Apr 2023
Hi, Hector! We are extremely sorry for the unpleasant experience you had with us. Tidiness is something of utmost importance and we can’t compromise on it. Request to treat this as an odd incident and we shall surely strive to make your future experience better. Regards, Lisa

10/10 Excellent

Rebecca

Stayed 1 night in Feb 2023
Response from Ava on 2 Mar 2023
Thanks for rating us superbly, Rebecca! Glad to know that you loved our services :) Regards, Ava

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
This was a short stay on my way home from vacation. The room was great, the bed comfortable and the staff friendly. My only complaint was that I couldn't get the WiFi to work.
Stayed 1 night in Feb 2023
Response from Ammy on 14 Feb 2023
Hi, Steven! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Okay

Colleen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Definitely would never stay again. Needs extreme updating.
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb 2023
Hi, Colleen! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Eva

4/10 Poor

Leslie

Travelled with family
Disliked: Staff & service, property conditions & facilities
Booked online and was told they couldn’t find my reservation. Had to pay in cash more than what I paid for online. In the morning i did get my money back, but was frustrating to an already tired person. The room was super cold and it never warmed up enough to sleep properly. The beds were like rocks and the facilities were very dingy. This is what I get for looking for a cheap hotel to sleep for a few hours.
Response from Ammy on 18 Jan 2023
Apologies for the problems you had faced, Leslie! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

4/10 Poor

Kelsey

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Front desk was rude and yelled at me. Was a hassle to get my deposit back. Overall just not a pleasant experience. Would not recommend.
Response from Ammy on 18 Jan 2023
Hi, Kelsey! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

4/10 Poor

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
Response from Lisa on 10 Jan 2023
Hi, Daniel ! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Lisa

4/10 Poor

Peter

Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Poor customer service
This is my second time staying here and probably my last. I wanted to book this online on the app, but the manager wanted me to book through him. We got into an argument over where I should book it and tried to explain the rewards night, but he was super angry. The room that was available through Hotels.com wasn't even available in-person, so instead of a king bed, they put me in a room with two beds. For check out, I'm staying waiting to check out because the manager left and it seems as if I will be waiting over 15 minutes. The room conditions are okay, but there were small holes in my curtain and my restroom door wouldn't close all of the way. I don't want to stay in a place that is not okay with me making reservations online.
Stayed 1 night in Nov 2022
Response from Ammy on 23 Nov 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 Excellent

Trevor

Business traveller
Liked: Staff & service, property conditions & facilities
Old and inexpensive but very clean. Arrived late and staff was very accommodating. Would definitely stay here again
Stayed 1 night in Nov 2022
Response from Ammy on 23 Nov 2022
Hi, Trevor! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

6/10 Okay

Brent

Liked: Cleanliness
For the price it was ok, however, will not stay again. Internet didn’t work, poor lighting. Woman at desk had a poor approach meeting customers. Slapped a notice on counter charging a $50 security on our card. When we turned in key card in the morning, somebody went to the room before she’d credited my card. Place was ridiculously a dump to charge a deposit, like I said,for the price I placed it average,
Stayed 1 night in Nov 2022
Response from Ammy on 19 Nov 2022
Hi, Brent! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap. Clean. Simple.
Stayed 1 night in Oct 2022
Response from Ammy on 7 Nov 2022
Hi, Jack! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

10/10 Excellent

luis alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a good place
Stayed 1 night in Oct 2022
Response from k on 20 Oct 2022
Hey! Thanks a lot for giving us the perfect rating. Next time we are going to carry out our best efforts to pull this off to a whole new level. Regards, Kate

10/10 Excellent

Sharlene

Stayed 1 night in Oct 2022
Response from k on 20 Oct 2022
We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards Look out, Kate

8/10 Good

Dameyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Sep 2022
Response from Greta on 19 Sept 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

10/10 Excellent

Teri

Liked: Cleanliness
It was quite peaceful
Stayed 2 nights in Aug 2022
Response from Jane on 6 Sept 2022
Hi, Teri! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Jane!

8/10 Good

ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy room and good price
Stayed 1 night in Aug 2022
Response from Jack on 29 Aug 2022
Great to hear this! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Jack

2/10 Terrible

Carol

Travelled with family
Disliked: Staff & service
Staff was rude. $50 cash deposit required on check in. To get deposit back they walked to my room to check it. They were upset because I moved the refrigerator to block the door which didn’t have a deadbolt lock, so my granddaughter couldn’t open it. Beds not very comfortable.
Stayed 1 night in Aug 2022
Response from Arthur on 23 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

4/10 Poor

Gregory

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Ammy on 17 Aug 2022
Hi, Gregory! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.