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关于榕树海港度假村的点评

3 out of 5
榕树海港度假村
3411 Wilcox Rd, Lihue, HI

点评

8.6

超赞

10 分 - 超赞。486 条好评，共有 1000 条点评" "
8 分 - 还可以。338 条好评，共有 1000 条点评" "
6 分 - 一般。111 条好评，共有 1000 条点评" "
4 分 - 很差。46 条好评，共有 1000 条点评" "
2 分 - 糟糕。19 条好评，共有 1000 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.2/10

住宿条件和设施

8.4/10

环保

点评

2/10 糟糕

Tao

与家人及幼儿出行
不满意：清洁度、服务设施、住宿条件和设施
床上有虫子
Kalia 于 2023年04月1日 的回复
Aloha,Mahalo for taking the time to do a review and for bringing up the issues you had during your stay. We sincerely apologize for the issues you encountered. We do take negative comments seriously for it allows us to get better. Housekeeping/management did inspect the unit thoroughly after you checked out but they did not find anything. I'm glad we could resolve the issue directly with you though. If you decide to stay with us in the future you will see why our guests choose Banyan Harbor.Mahalo,Kalia

4/10 很差

LAN

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店户外噪音太大
酒店离港口太近，每天清晨四、五点钟开始就有大型装卸集装箱货柜开始工装卸，噪音非常大，窗户是百页玻璃窗，完全不隔音，无法睡好觉，以后订酒店远离这个区域
2022 年 6 月入住 5 晚
Krystle 于 2022年08月7日 的回复
阿罗哈， 谢谢您，对于您的评论。 对于港口的噪音，我们深表歉意，并希望您以后再给我们一次机会。 马哈洛， 克里斯特尔

10/10 超赞

GuoGuang

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
超大，舒适，绝对超值！
2019 年 8 月入住 3 晚
Josie 于 2019年09月3日 的回复
Aloha, Mahalo for great review. We hope to see you again.

8/10 还可以

Sui Ying

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice condo near airport. Many Market place and restaurant nearby. Great location!
General Manager 于 2016年12月14日 的回复
Aloha: Thank you very much for the great review. We are glad that you enjoyed your stay at Banyan Harbor. Happy Holidays from our family to yours.

10/10 超赞

LILIEN

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I got a really nice Condominium (look’s like a house) doble floor, doble bedroom, doble bathroom and a nice view to the sea. You need to drive like 20 min far away to find a nice place to swing but it is an small island. Behind the hotel it is an amazing place to eat, the name is Kauai Boba & Barbecue( delicious and amazing people).
2024 年 4 月入住 8 晚
Trish 于 2024年05月4日 的回复
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

6/10 一般

Nathan

满意：员工和服务，清洁度
Expensive for what it was.
2024 年 3 月入住 1 晚
Trish 于 2024年05月4日 的回复
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

4/10 很差

Grace

不满意：住宿条件和设施
Everything about this place looks tired. We were glad our stay was only for two nights. I wouldn’t return.
2024 年 4 月入住 2 晚
Trish 于 2024年05月4日 的回复
Aloha, Mahalo for taking the time to do a review and for bringing up the issue you had during your stay. We sincerely apologize for the issues you encountered. We do take the positive especially negative comments seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

10/10 超赞

Bonnie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The location was excellent and it was spacious and quiet. It was not fancy and could have used some updating but it was very good for the price.
2024 年 3 月入住 4 晚
Trish 于 2024年05月4日 的回复
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. Thank you for choosing Banyan Harbor!Mahalo,Trish

8/10 还可以

Jeffrey

Our unit was great it looks like it was just redone! 10:30 PM check in went very smooth
2024 年 3 月入住 1 晚
Kalia 于 2024年04月1日 的回复
Aloha,Mahalo nui for the great review and for being part of our Ohana while visiting Kauai. We are glad that you enjoyed your stay and we hope to see you again. A Hui Hou,Kalia

10/10 超赞

Astrid Rahanna

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The bed and pillow was a bit firm for my liking and the ceiling fan didn't work but the bedroom had AC. Overall, the condo was very nice and clean and comfortable and within close proximity to restaurants, tourist attractions and the airport. I would definitely stay here again and would recommend to others.
2024 年 3 月入住 2 晚
Trish 于 2024年05月4日 的回复
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. Thank you for choosing Banyan Harbor!Mahalo,Trish

8/10 还可以

TOM

满意：服务设施，员工和服务
Liked it was close to golf courses. Our room was along the highway and very noisy.
2024 年 3 月入住 6 晚
Trish 于 2024年05月4日 的回复
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. Thank you for choosing Banyan Harbor!Mahalo,Trish

6/10 一般

Kimberly

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our room in building D was the closest to the road that you could get. The large trucks coming down the hill using their jake brakes was awful. Extreme car and truck noise all night long. Impossible to sleep with all the road noise. There was a bee hive on our lanai so we had bees in our room. Pool area/bbq was nice for dinner. Location was walking distance to the beach and restaurants which was good.
Trish 于 2024年05月4日 的回复
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

2/10 糟糕

Samsun

2024 年 3 月入住 4 晚
Trish 于 2024年05月4日 的回复
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

8/10 还可以

Christopher

与家人出行
满意：清洁度、服务设施、住宿条件和设施
The Banyan Harbor has 51 townhouse style units that might be a little dated but the unit was well appointed and had most everything we needed. The buuilding we were in had many steps and made for a good work out but you can ask for a walk in style unit if they are available. The view of the harbor had one obstruction but otherwise had a nice view of the bay. It was easy walking distance to the beach and multiple restaurants. All the amenities worked well including washer, dryer, dishwasher, etc. The A/C worked well on both levels and the rooms were inviting and beds comfortable. I would recommend this to anyone that isnt into large resort style complexes and would prefer to cook their own meals or go out if they wish. Lastly, there was a salt water pool with BBQ station, shuffle board and pickleball court.
2024 年 3 月入住 3 晚
Trish 于 2024年05月4日 的回复
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. Thank you for choosing Banyan Harbor!Mahalo,Trish

8/10 还可以

Joe

2024 年 3 月入住 3 晚
Trish 于 2024年05月4日 的回复
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. Thank you for choosing Banyan Harbor!Mahalo,Trish

8/10 还可以

hilary

2024 年 3 月入住 1 晚
Trish 于 2024年05月4日 的回复
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. Thank you for choosing Banyan Harbor!Mahalo,Trish

10/10 超赞

Valerie，harrow weald

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Superbly clean home awsy from home.Had everything you would ever meed and live the home decor accents.As a frequent traveller this is one of the best places that i have ever stayed in.Great staff beautiful accommodation..
2024 年 3 月入住 2 晚
Trish 于 2024年05月4日 的回复
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. Thank you for choosing Banyan Harbor!Mahalo,Trish

10/10 超赞

Lorri

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location on the island
2024 年 2 月入住 6 晚
Trish 于 2024年05月4日 的回复
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. Thank you for choosing Banyan Harbor!Mahalo,Trish

6/10 一般

Brian

与配偶出行
满意：员工和服务，清洁度
Air conditioner in bedroom did not work..No manuals to use devices or else available in the unit..No view whatsoever. Parking lot on one side and stairwell on the other side. Bed not very comfortable..No sidewalks close to unit. Centrally located. Friendly staff. Washer and drier available in the unit.
2024 年 2 月入住 7 晚

6/10 一般

Julie

2024 年 2 月入住 5 晚
Trish 于 2024年05月4日 的回复
Aloha, Mahalo for taking the time to do a review. We do take the positive especially negative comments/rating seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor. Mahalo,Trish

8/10 还可以

Dyann

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staying at Banyon harbor resort worked really great for us. Easy, central location to visit all parts of the island. And there were several restaurants and shopping within easy waking distance. The town home was just at described.
2024 年 2 月入住 5 晚

8/10 还可以

kara

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A nice place... There's a park/beach/dock across from the property. Our unit was clean, comfy, and well stocked. Wifi was terrible tho. Would stay again!
2024 年 2 月入住 2 晚

10/10 超赞

Justine，Honolulu

满意：清洁度
2024 年 2 月入住 2 晚

10/10 超赞

Jenny

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2 bedroom condo. The fan didn't work in the main room but there was ac
2024 年 2 月入住 2 晚

8/10 还可以

Paula

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Ok
2024 年 2 月入住 1 晚
Kalia 于 2024年02月22日 的回复
AlohaMahalo nui for the great review and for being part of our Ohana while visiting Kauai. We are glad that you enjoyed your stay and we hope to see you again. A Hui Hou,Kalia

6/10 一般

Radoslaw

与家人出行
不满意：服务设施
We have to go by stairs with luggage. Water in pool was really cold. Before Checkout, personel was urging to leave room
2024 年 1 月入住 3 晚

10/10 超赞

Lynne

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is a short walk to Kalapaki beach and we enjoyed a nice hike to the beacon for sunrise. The beds were comfortable, and i enjoyed the little breezy patio in back. They were able to accommodate us with an ADA room. We were here to move my mom into an apartment in Lihue and this was the perfect location -- close to the airport, Target, Costco, Home Depot, and furniture stores. The staff was friendly and so nice.
2024 年 2 月入住 5 晚

2/10 糟糕

Sam

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Throw up On the chair
When we arrive the main office smelt emoji but the lady in the front desk was nice when we got into a room the carpet was dirty and there was throw up on the chair.
2024 年 2 月入住 6 晚

10/10 超赞

ANNE

满意：清洁度、员工和服务、住宿条件和设施
My second stay at this property, and it is exactly what I needed. Dated property but well maintained, comfortable beds, extremely clean, friendly staff, great parking and a quick drive to Lihue’s shopping areas for essentials. I will be back later this year.
2024 年 2 月入住 1 晚
Kalia 于 2024年02月22日 的回复
AlohaMahalo for the great review! We are glad that you enjoy your time at Banyan Harbor. We look forward to having you as part of our Ohana again.Mahalo and A Hui Hou,Kalia

8/10 还可以

Jerry

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Roomy, cool and convenient were the ups. Downs was room wasn’t available at scheduled time and staff doesn’t answer the phone.
2024 年 2 月入住 1 晚
Kalia 于 2024年02月22日 的回复
Aloha Jerry,Mahalo for taking the time to do a review and for being part of our Ohana while visiting Kauai. Unfortunately, we are experiencing some staffing shortages which is the reason for the downfall mentioned in your review. We do apologize for that. We are glad to hear you enjoyed your room and we hope to see you again. Mahalo,Kalia

6/10 一般

Kapika

与家人出行
不满意：客房舒适度
2024 年 2 月入住 3 晚
Kalia 于 2024年02月22日 的回复
AlohaMahalo for choosing Banyan Harbor and we hope to see you again. A Hui Hou,Kalia

10/10 超赞

Mary Clementine

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The condo was as pictured. Had everything we needed for our stay. One of the cleanest places I’ve ever stayed in. Wish we had more time there.
2024 年 2 月入住 1 晚
Kalia 于 2024年02月22日 的回复
AlohaMahalo nui for the great review and for being part of our Ohana while visiting Kauai. We are glad that you enjoyed your room was clean and enjoyable and we hope to see you again. A Hui Hou,Kalia

8/10 还可以

Anastasiia

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I miss this place. It was fantastic to have a washing machine, dryer, and kitchen, especially with a small child requiring cooking and laundry. We chose this location because it’s situated in a very convenient place, with less than an hour’s drive to all the amazing locations. We also enjoyed watching cruises arriving and departing. The staff was friendly.
Kalia 于 2024年02月22日 的回复
AlohaMahalo for taking the time to write a great review. We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Mahalo and A Hui Hou,Kalia

8/10 还可以

Eric

与家人出行
Very nice
2024 年 1 月入住 1 晚
Kalia 于 2024年02月22日 的回复
AlohaMahalo nui for the great review and for being part of our Ohana while visiting Kauai. We are glad that you enjoyed your stay and we hope to see you again. A Hui Hou,Kalia

4/10 很差

Tonya

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
One of the beds in our condo was broke, the room in all was dirty, the property is more like ghetto apartments, very noisy located on a hill side with lots of stairs, and our furniture was outdoor furniture not comfortable
2024 年 1 月入住 1 晚
Momi 于 2024年01月25日 的回复
Aloha TonyaMahalo for taking the time to do a review and for bringing up the issues you had during your stay. We sincerely apologize for the issues you encountered. We do take negative comments seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor.Mahalo,Momi

10/10 超赞

Holly

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Recommend
2024 年 1 月入住 1 晚
Momi 于 2024年01月25日 的回复
Aloha Holly,Mahalo for the great review and for taking the time to do the survey. We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Thank you and A Hui Hou,Momi

10/10 超赞

Shane

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
We liked the unit having 2 bedrooms with the complete kitchen but the Air conditioning units in bedrooms are too loud and the window coverings were falling off, dish washer didnt really work properly but we didnt mind washing the dishes by hand.
2024 年 1 月入住 3 晚
Momi 于 2024年01月27日 的回复
Aloha Shane, Thank you for taking time to write us a review. We appreciate it! We hope to have you apart of our Banyan Harbor Ohana again sometime in the future. Mahalo, Momi

10/10 超赞

Yoel

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Momi 于 2024年01月18日 的回复
Aloha YoelMahalo for the great review and for taking the time to do the survey. We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Aloha and A Hui Hou,Momi

8/10 还可以

Steven

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was perfect for our family of 3. We used the kitchen for most of our meals. Our only complaint is our bedroom window and lanai faced a busy highway and there was a lot of traffic noise.
2024 年 1 月入住 2 晚
Momi 于 2024年01月27日 的回复
Aloha Steven, Thank you for taking the time to leave us a review and share your experiences. Next time you come for a visit give us a call ahead of time and we'll get you away from that highway. :) Take care!]Mahalo, Momi

8/10 还可以

Charles

2024 年 1 月入住 1 晚
Momi 于 2024年01月18日 的回复
Aloha CharlesMahalo for the great review and for taking the time to do the survey. We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Aloha and A Hui Hou,Momi

10/10 超赞

Steven

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is well maintained and attractive. It is centralized for visiting either the north or south sides of the island. The room was spacious and served our needs well with two bedrooms, two bathrooms, a kitchen, living area, AC and washer/dryer. The only complaint was the traffic noise from the highway.
2024 年 1 月入住 3 晚
Momi 于 2024年01月18日 的回复
Aloha Steven,Mahalo for the great review and for taking the time to do the survey. We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Aloha and A Hui Hou,Momi

8/10 还可以

James

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 5 晚
Kalia 于 2024年01月13日 的回复
AlohaWe are glad that you enjoyed your stay as we enjoyed having you as part of our Ohana. Mahalo for choosing Banyan Harbor and we hope to see you again. Mahalo,Kalia

6/10 一般

Henderson

与家人出行
满意：员工和服务，清洁度
The place looked clean and staff had thought of everything. However, the phone in our unit, 2 stove burners, and the bathroom fan did not work.
2024 年 1 月入住 3 晚
Kalia 于 2024年01月9日 的回复
Aloha,Mahalo for taking the time to do a review and for bringing up the issues you had during your stay. We sincerely apologize for the issues you encountered. We do take negative comments seriously for it allows us to get better. If you give us a second chance in the future, you will see why our guests choose Banyan Harbor.Mahalo,Kalia

10/10 超赞

Charles

2024 年 1 月入住 1 晚
Kalia 于 2024年01月9日 的回复
AlohaMahalo for choosing Banyan Harbor and we hope to see you again. A Hui Hou, Kalia

6/10 一般

Todd

与家人出行
满意：员工和服务
不满意：住宿条件和设施
Passable for a one night stay near the airport, but definitely showing its age. Staff was exceptional though. Cost was about average for the accommodation, lower than average for Kauai.
2024 年 1 月入住 1 晚
Momi 于 2024年01月27日 的回复
Aloha Todd Mahalo for taking the time to write us a review. A hui hou, Momi

10/10 超赞

Shannon

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 7 晚
Kalia 于 2024年01月9日 的回复
AlohaMahalo for choosing Banyan Harbor and we hope to see you again. A Hui Hou, Kalia

10/10 超赞

LOURDES

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were very friendly, and the room we were in was big enough for my whole family. Located conveniently close to the airport, but also between the attractions we wanted to see. We were able to leave our luggage before check in and after check out. Wish we took advantage of the full kitchen, good to know it's the for the next time. Highly recommend!
Kalia 于 2024年01月2日 的回复
AlohaMahalo for the great review! We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Mahalo and A Hui Hou,Kalia

6/10 一般

Surya Prakash

与家人及幼儿出行
不满意：住宿条件和设施，清洁度
Felt like sand on the floor when we enter the room. The A/C is quite loud and the fans are rotating very slowly
2023 年 12 月入住 6 晚
Momi 于 2023年12月30日 的回复
Aloha Surya,Mahalo for taking the time to do a review and for bringing up the issues you had during your stay. We sincerely apologize for the issues you encountered. We do take negative comments seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor.Mahalo and Aloha,Momi

10/10 超赞

Ramesh

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Resort with full kitchen, close to the airport and close to most of the places since Kauai is a small island.. Enjoyed our one week stay at Banyan Harbor Resort..
2023 年 12 月入住 6 晚
Momi 于 2023年12月28日 的回复
Aloha Ramesh, Thank you for taking the time to leave us a review, we truly appreciate it. We are glad to hear you enjoyed your stay and we hope to see you again soon!A Hui Hou, Momi

10/10 超赞

Yash Janakbhai

2023 年 12 月入住 1 晚
Momi 于 2024年01月18日 的回复
Aloha Yash,Mahalo for the great review and for taking the time to do the survey. We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Aloha and A Hui Hou,Momi