when we checked in, we were very surprised to see that the pool area was extremely crowded. People had coolers full of beer beside them and they were very loud. This went on until I tried to go to sleep at 10:30 PM. Also when I checked out, they added on a bill of $40 a day for parking which I had no idea that was going to be the case. at one point we needed more towels and we were told we couldn’t get them. We ordered room service in the evening, but yet we had to go downstairs to pick up the food because there is no such thing as room service. Interestingly enough, we were given a bill that automatically put a tip on it even though we had to get in the elevator go down long hallways to get the food. given the location, we thought the whole experience would be very different, but we were very disappointed. The sheets are scratchy. And the noise from outside was way too loud after 10 PM. We were told we were going to be given an ocean view which I guess it was except the ocean was a little sliver of blue between two large roofs in the buildings in front of us. Also, they misplaced one of our bags in the area where they’re supposed to keep your luggage because check-in is not until four.
