10/10 Excellent
James
9 Mar 2024
Liked: Cleanliness, staff & service, property conditions & facilities
James
Stayed 3 nights in Mar 2024
El Polo Hotel & Suites
4.0 star property
Guests find tranquility in a garden setting while savoring international dishes at Polo Bistro, with attentive staff ensuring a memorable experience
Choose dates to view prices
Photo gallery for El Polo Hotel & Suites
El Polo Apart Hotel & Suites in Lima's upscale Surco district offers a peaceful garden retreat and international dining at Polo Bistro. Enjoy complimentary self-parking, WiFi, and bar service. Visitors consistently praise the quality of staff attention.
Reviews
8.48.4 out of 10
Very good
Popular amenities
- Parking included
- Free Wi-Fi
- Restaurant
- Air-conditioning
- Breakfast available
- Business services
Room options
Available filters for rooms
Showing 6 of 6 rooms
View all photos for Premium Room
Premium Room
9.09.0 out of 10
Wonderful
10 reviews
(10 reviews)
Highlights
Soundproofed
Air conditioning
Fridge
LED TV
Down duvet
Premium bedding
Day bed
Bidet
- 258 sq ft
- Sleeps 3
- 1 Queen Bed
View all photos for Deluxe Suite, 2 Double Beds
Deluxe Suite, 2 Double Beds
10.010.0 out of 10
Exceptional
1 review
(1 review)
Highlights
Soundproofed
Private hot tub
Air conditioning
Kitchen
Fridge
LED TV
Down duvet
Premium bedding
- 592 sq ft
- Sleeps 3
- 2 Double Beds
View all photos for Senior Suite, 1 Queen Bed
Senior Suite, 1 Queen Bed
Highlights
Soundproofed
Air conditioning
Kitchen
Fridge
LED TV
Down duvet
Premium bedding
Day bed
- 431 sq ft
- Sleeps 3
- 1 Queen Bed
View all photos for Deluxe Suite, 1 King Bed
Deluxe Suite, 1 King Bed
7.07.0 out of 10
Good
2 reviews
(2 reviews)
Highlights
Soundproofed
Private hot tub
Air conditioning
Kitchen
Fridge
LED TV
Down duvet
Premium bedding
- 592 sq ft
- Sleeps 3
- 1 King Bed
View all photos for Senior Suite, 2 Double Beds
Senior Suite, 2 Double Beds
Highlights
Balcony
Soundproofed
Air conditioning
Kitchen
LED TV
Down duvet
Premium bedding
Day bed
- 431 sq ft
- Sleeps 3
- 2 Double Beds
View all photos for Grand Suite
Grand Suite
Highlights
Soundproofed
Individually decorated
Private hot tub
Air conditioning
Kitchen
Fridge
LED TV
Down duvet
- 258 sq ft
- Sleeps 3
- 1 King Bed
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About the area
Santiago de Surco is home to El Polo Hotel & Suites. Jockey Plaza and Larcomar Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Costa Verde and Waikiki Beach. United States of America Embassy Lima and Jockey Exhibition Center are two other places to visit that come recommended. Visit our Santiago de Surco travel guide
Av. La Encalada #1515, Monterrico, Santiago de Surco, Lima, 33
What's nearby
- Centro Comercial El Polo1 min walk - 0.1 km
- United States of America Embassy Lima2 min walk - 0.2 km
- San Pablo Clinic3 min walk - 0.3 km
- Clínica Internacional, Sede Surco5 min walk - 0.5 km
- Jockey Plaza4 min drive - 1.9 km
Getting around
- San Juan Station9 min drive
- Presbítero Maestro Station12 min drive
- Lima (LIM-Jorge Chávez Intl.)41 min drive
Restaurants
- Starbucks3 min walk
- Isolina Taberna Peruana4 min walk
- Osaka3 min walk
- McDonald's2 min walk
- Danica3 min walk
About this property
El Polo Hotel & Suites
Upscale hotel near United States of America Embassy Lima
Located close to San Pablo Clinic and Clínica Internacional, Sede Surco, El Polo Hotel & Suites provides a garden, dry cleaning/laundry services and a bar. The on-site international cuisine restaurant, Polo Bistro, serves breakfast. In addition to conference space, guests can connect to free in-room WiFi.
Other perks at this hotel include:
- Free self-parking
- Limo/town car service, buffet breakfast (surcharge) and babysitting (surcharge)
- A lift, tour/ticket information and concierge services
Room features
All 60 rooms include comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes.
Other conveniences in all rooms include:
- Down duvets and day beds
- Bidets, free toiletries and hairdryers
- 32-inch LED TVs with cable channels
- Daily housekeeping, desks and phones
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Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transport
- 24-hour return airport shuttle on request for a surcharge
- Area shuttle (surcharge)
- Limo/town car service
- Free self parking on site
- Limited on-site self parking
- Wheelchair-accessible parking available
Food and drink
- Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 14 for adults and USD 14 for children
- A bar/lounge
- A restaurant
- Snack bar/deli
Restaurants on site
- Polo Bistro
Family friendly
- Babysitting (surcharge)
- Laundry facilities
- Snack bar/deli
- Soundproofed rooms
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
- Safe at front desk
Guest services
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Tour and ticket assistance
- Turndown service
Business services
- 2 meeting rooms
- 700 square feet of conference space
- Computer station
Outdoors
- Garden
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible airport shuttle
- Lift
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
More
- 2 buildings
- 7 floors
- Banquet hall
- Built in 1998
- Smoke-free property
Room amenities
Bedroom
- Day bed
- Down comforter
- Premium bedding
Bathroom
- Bidet
- Free toiletries
- Hair dryer
- Towels provided
Entertainment
- 32-inch LED TV with cable channels
Food and drink
- Limited room service
- Minibar
More
- Air conditioning
- Desk
- Iron/ironing board on request
- Phone
- Safe
- Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Peru value-added tax (VAT) at 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Peru. The exemption only applies to stays in Peru not exceeding 60 days.
We have included all charges provided to us by the property.
Optional extras
- Fee for buffet breakfast: from approximately USD 14 for adults and from USD 14 for children
- Airport shuttle fee: USD 45 per person (one-way)
- Airport shuttle fee per child: USD 45 (one-way)
- Late check-out is available for a fee (subject to availability)
- Facilities fee: USD 10 per person, per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 20333712505
We should mention
Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Property is also known as
El Polo Apart Hotel Surco
El Polo Apart Hotel
El Polo Apart Surco
El Polo Apart Hotel Lima
El Polo Apart Hotel And Suites
El Polo Apart & Suites
El Polo Apart Hotel Suites
El Polo Apart Hotel & Suites Hotel
El Polo Apart Hotel & Suites Santiago de Surco
El Polo Apart Hotel & Suites Hotel Santiago de Surco
Frequently asked questions
Is El Polo Hotel & Suites pet-friendly?
No, pets are not allowed at this property.
How much is parking at El Polo Hotel & Suites?
Self-parking is free at this property.
What time is check-in at El Polo Hotel & Suites?
Check-in start time: 2:00 PM; check-in end time: 11:00 PM.
What time is check-out at El Polo Hotel & Suites?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Does El Polo Hotel & Suites provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of USD 45 per person applies.
Where is El Polo Hotel & Suites located?
Situated in Santiago de Surco, this hotel is within a 5-minute walk of United States of America Embassy Lima and San Pablo Clinic. Clínica Internacional, Sede Surco and Jockey Exhibition Center are also within 2 mi (3 km).
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Reviews
El Polo Hotel & Suites Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8
Cleanliness
9.0
Location
8.4
Staff & service
8.4
Property conditions & facilities
Rating 10 - Excellent. 47 out of 92 reviews
10 - Excellent
47
Rating 8 - Good. 25 out of 92 reviews
8 - Good
25
Rating 6 - Okay. 14 out of 92 reviews
6 - Okay
14
Rating 4 - Poor. 2 out of 92 reviews
4 - Poor
2
Rating 2 - Terrible. 4 out of 92 reviews
2 - Terrible
4
Reviews
10/10 Excellent
KENNETH MARTINEZ
4 Aug 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Great location,
KENNETH MARTINEZ
Stayed 2 nights in Jul 2024
10/10 Excellent
Ana
27 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great ! Staff and service wonderful 👍
Ana
Stayed 3 nights in Jan 2025
10/10 Excellent
Caius
27 Sept 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the El Polo new mall. Great location for that area. Far from Larcomar and Miraflores but a nice area with new shopping.
Caius
Stayed 7 nights in Sep 2023
10/10 Excellent
Elizabeth
9 Aug 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the staff was helpful and attentive, the room was clean and perfect
Elizabeth
Stayed 1 night in Aug 2025
10/10 Excellent
BERTHA
18 Dec 2025
Liked: Cleanliness, property conditions & facilities
Great
BERTHA
Stayed 1 night in Dec 2025
10/10 Excellent
Omar
14 Sept 2022
Liked: Cleanliness, staff & service
Excellent service and rooms
Omar
Stayed 4 nights in Sep 2022
10/10 Excellent
Jean-Pierre
3 Mar 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fantastic, I felt safe it was very clean. The staff was phenomenal. I highly recommend staying at this hotel.
Jean-Pierre
Stayed 11 nights in Feb 2023
10/10 Excellent
Christopher
16 May 2023
Liked: Cleanliness, staff & service, property conditions & facilities
What a nice surprise to find this hotel. Clean, great staff and good price.
Christopher
Stayed 1 night in May 2023
2/10 Terrible
Verified traveller
28 Feb 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirtiest hotel ever
Dirtiest hotel ever.
Verified traveller
Stayed 2 nights in Feb 2025
10/10 Excellent
Rudiney
27 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good but much expensive
Rudiney
Stayed 1 night in Nov 2024
10/10 Excellent
Gladys
15 Dec 2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grear location!
Best place to Stay if you have an early appointment at the American Embassy! Location at it best, several restaurants, an open shopping center, Medical center, Banks, Pharmacy, Cinema theater, etc. Clean, confortable, big suites, great restaurant and awesome Front Desk!
Gladys
Stayed 1 night in Dec 2022
6/10 Okay
Zeng
13 Sept 2025
Disliked: Room comfort
not match five stars
I think this hotel has three stars at most. The tariff is too expensive. Their service and installation doesn't match the price at all.
Zeng
Stayed 3 nights in Sep 2025
6/10 Okay
Verified traveller
15 Sept 2024
Liked: Cleanliness
Disliked: Staff & service
Staff nota Very friendly, noisy maintenance. Full of bugging procedures.
Verified traveller
Stayed 2 nights in Sep 2024
10/10 Excellent
FRANCISCO
10 Sept 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención del personal
FRANCISCO
Stayed 2 nights in Sep 2022
10/10 Excellent
Omar
10 Apr 2022
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very comfortable, private and , near good restaurants, boutiques pharmacies, and everything you could need. I recommend this Hotel
Omar
Stayed 3 nights in Apr 2022
10/10 Excellent
CONRAD
9 Apr 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel this hotel could be anywhere in a major city in the world and it would atill be excellent
CONRAD
Stayed 8 nights in Mar 2022
10/10 Excellent
maria
24 Mar 2022
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
maria
Stayed 1 night in Mar 2022
10/10 Excellent
Luis Falen
5 Mar 2022
Liked: Cleanliness, staff & service, property conditions & facilities
Limpios y acogedores
Luis Falen
Stayed 1 night in Feb 2022
10/10 Excellent
MARIA FERNANDA REYES
25 Feb 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente instalaciones
MARIA FERNANDA REYES
Stayed 3 nights in Feb 2022
8/10 Good
carolina
10 Feb 2022
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
carolina
Stayed 1 night in Dec 2021
10/10 Excellent
Omar
15 Dec 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I have stayed in Lima.
Omar
Stayed 4 nights in Dec 2021
8/10 Good
Luis
20 Aug 2020
Tipo de Servicio
Servicio Regular
Luis
Stayed 1 night in Aug 2020
8/10 Good
Luis
18 Aug 2020
Liked: Cleanliness, property conditions & facilities, room comfort
Problema con servicio de Internet
Buena atención solo lamentable el servicio de internet presentó problemas casi todo el día
Luis
Stayed 2 nights in Aug 2020
8/10 Good
Verified traveller
17 Jun 2020
Liked: Cleanliness, property conditions & facilities, room comfort
ood hotel under conditions
Stayed here at the peak of the pandemic because of the location. Very clean. Hotel was short staffed and understood on delayed times. Vreakfast took more than 2 hrs and necer received it. Even though we paid and no refund was given.
Verified traveller
Stayed 1 night in Apr 2020