天台酒吧

阿爾提斯酒店的評價

5 out of 5
阿爾提斯酒店
Rua Castilho, 11, Lisbon

評價

9.0

卓越

10 分評分,優異;1006 則評價中有 594 則" "
8 分評分,不錯;1006 則評價中有 284 則" "
6 分評分,一般;1006 則評價中有 85 則" "
4 分評分,欠佳;1006 則評價中有 28 則" "
2 分評分,很差;1006 則評價中有 15 則" "

9.0/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

Zisong

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 9 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度
There's issue with the shower facility ---- the knob for cold water was impossible to turn, making it difficult to adjust water temperature and rendering water too hot. Otherwise everything is good.
於 2017 年 8 月住了 3 晚
Joana Ribeiro | Guest Experience Ambassador 於 2017年9月10日的回應
Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write a review about your hotel experience. We are glad to realize that you had a very nice stay. It is always very good to receive this kind of feedback! We regret to realize that, regarding some details, your expectations weren't met. We took good care of the notes that you have highlighted so we can improve the quality of service and maximize the satisfaction of our valued guests. Thank you very much. We will be very happy to receive you once again at Altis Grand Hotel. Best regards,

8/10 不錯

Alma

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff are friedndly and helpful. Decent size room. Big lobby. Good breakfast. Accessible. Walkable to city centre. The only negative is that the bathroom was not cleaned properly.
於 2024 年 5 月住了 3 晚
Carolina Menezes | Guest Experience Ambassador 於 2024年5月21日的回應
Dear Ms. Alma, Thank you for choosings Altis Grand Hotel! We are delighted to know you enjoyed your stay with us.You will always be welcome back ! We look forward to have you with us again soon. Best regards, Carolina Menezes Guest Experience Ambassador

10/10 優異

Emma

讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff really made the stay most enjoyable. We travelled with 2 young kids and they surprised them with popcorn kernels and a popcorn machine. It was the little touches of thoughtfulness and professionalism that really made the stay great!
於 2024 年 5 月住了 1 晚
Carolina Menezes | Guest Experience Ambassador 於 2024年5月21日的回應
Dear Ms. Emma, Thank you for choosings Altis Grand Hotel! We are delighted to know you enjoyed your stay with us.You will always be welcome back ! We look forward to have you with us again soon. Best regards, Carolina Menezes Guest Experience Ambassador

6/10 一般

Anja

讚好:整潔度和職員與服務
於 2024 年 5 月住了 1 晚
Carolina Menezes | Guest Experience Ambassador 於 2024年5月22日的回應
Dear Mrs. Anja,Thank you for your review on Expedia. com, and your for having chosen the Altis Grand Hotel during your stay in Lisbon, Portugal!We are pleased to know that you enjoy overall your experience with us.We await your next visit with open arms!Kindest regards,

10/10 優異

Sascha

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sehr nettes Personal, sehr zuvorkommend! Tolles Ambiente - uns hat es sehr gefallen. Unglaublich bequemes Bett! Im 9. Stock schon eine gute Aussicht. in der Rooftopbar war sie Abends noch mal viel besser...
於 2024 年 5 月住了 3 晚
Filipa Isidro | Guest Experience Ambassador 於 2024年5月12日的回應
Dear Guest,Thank you for your visit and your preference for the Altis Grand Hotel We are delighted to receive your compliments about your stay at the Grand Altis. Thank you for sharing your experience with us and for recognizing the effort and attention dedicated by our team.We look forward to your next visit with open arms!Best regards,

10/10 優異

Maria Bruun

讚好:整潔度、職員與服務、設施服務和住宿狀況
Professional and pleasant staff. Clean and spacious rooms and with little noise from the outside. The rooftop bar is nice and the pool and spa area on the 3rd floor is very nice although the corridors leading to the area could do with some freshening up. The hotel is big and busy, but it never felt crowded and we did not have to wait for long for assistance.
於 2024 年 5 月住了 1 晚
Carolina Menezes | Guest Experience Ambassador 於 2024年5月11日的回應
Dear Guest,Thank you for your visit and your preference for the Altis Grand Hotel,We are pleased to know that your experience with us was excellent!We await your next visit with open arms!Best regards,

10/10 優異

Kari

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our stay at the Altis Grand immensely, and are looking forward to returning for another stay in the future!! The staff were very helpful, and the hotel was excellent!! The spa was totally booked when I tried to make an appt., so I'm hoping to try that out next time we visit!!
於 2024 年 4 月住了 10 晚
Carolina Menezes | Guest Experience Ambassador 於 2024年5月11日的回應
Dear M. Kari, Thank you for your visit and your preference for the Altis Grand Hotel! We are delighted to hear that you enjoyed your stay with us. Our team works everyday for the maximum satisfation of all clients. We await your next visit with open arms! Best regards, Carolina Menezes Guest Experience Ambassador

10/10 優異

Bruna (Pompano Beach)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff very friendly , ready to help you . Specially Bruno and Victor, they were very pleasant. Clean environment, great food and the hotel is beautiful. Safe neighborhood.
於 2024 年 5 月住了 3 晚
Beatriz Antunes | Guest Experience Ambassador 於 2024年5月10日的回應
Dear Guest,We're delighted to hear that your stay at our hotel was so pleasant! We sincerely appreciate your praise for our staff, especially Bruno and Victor. They are true professionals dedicated to providing the best possible experience for our guests.It is gratifying to know that you appreciated our clean environment, the quality of the food and the beauty of the hotel. We continually strive to maintain high standards of service and comfort for all our visitors.If there is anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you to our hotel again soon.Best regards,

10/10 優異

Darcy

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Carolina Menezes | Guest Experience Ambassador 於 2024年5月4日的回應
Dear Ms. Darcy,Thank you for choosing Altis Grand Hotel! We are delighted to know you enjoyed your stay with us. You will always be welcome back! We look forward to have you with us again soon. Best regards, Carolina Menezes Guest Experience Ambassador

10/10 優異

Brandon (St. John's)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very high quality hotel and rooms!
於 2024 年 4 月住了 2 晚
Carolina Menezes | Guest Experience Ambassador 於 2024年5月2日的回應
Dear Guest, Thank you for your excellent review and for choosing the Altis Grand Hotel for your stay in Lisbon! We are very pleased to know that you enjoyed your stay with us and we look forward to welcoming you again with open arms! We will share your kind words with the entire team. It is always very gratifying to know that our genuine hospitality is recognized. Best regards,

8/10 不錯

Gabriel

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
En relacion con la habitación mi opinión es que no se correspone con las expectativas de un 5 estrellas.
於 2024 年 4 月住了 3 晚
Carolina Menezes | Guest Experience Ambassador 於 2024年5月2日的回應
Estimado Huésped, Gracias por su comentario y por haber elegido el Altis Grand Hotel para su estancia en Lisboa. ¡Estamos muy contentos de saber que disfrutó de su estancia con nosotros y esperamos darle la bienvenida de nuevo con los brazos abiertos! En cuanto a la habitación, ¿podría ser más específico? Nos ayudaría a mejorar nuestro servicio. Saludos cordiales,

6/10 一般

Helen

伴侶同遊
We stayed at this hotel for four days, it was okay. It is close to the main street, that has designer shopping stores. Overall, it is in a quiet and clean location. I found the room to be small, and the carpet was dirty. The water in the bathroom shower/bathtub was extremely hot, I almost burnt myself, as I was trying to adjust the temperature. On the third day our room did not get cleaned until 8:30pm, and that was after mentioning it several times. Some of the staff members were nice, but others had attitude.
於 2024 年 4 月住了 3 晚
Artur Conceição | Guest Experience Ambasador 於 2024年4月30日的回應
Dear Mrs. Helen,Thank you for your review on Expedia. com, and your for having chosen the Altis Grand Hotel during your stay in Lisbon, Portugal!Concerning the shower's issue, and the "attitude" of some of our Team, we kindly present our sincere apologies, once their aren't representative of our Altis Hotels standards, and procedures.We already shared your review, and comment to all the Hotel's Team. We are pleased to know that you enjoy overall your experience with us.We await your next visit with open arms!Kindest regards,Artur Conceição Guest Experience Ambasador

10/10 優異

John

讚好:整潔度、職員與服務和住宿狀況
Stunning, clean and super friendly.
於 2024 年 4 月住了 4 晚
Artur Conceição | Guest Experience Ambassador 於 2024年4月29日的回應
Dear Guest,Thank you so much for your Excellent review on Expedia.com, and for having chosen Altis Grand Hotel during your stay in Lisbon, Portugal!We are so thrilled to know that you enjoyed completly your stay with us, particularly our Hotel's Team which works everyday to fulfill our Guests needs, exceeding their expectations.We are waiting for your next visit with our open arms, and smiling faces.Yours sincerely,Artur Conceição Guest Experience Ambassador

4/10 欠佳

Joseph

於 2024 年 4 月住了 1 晚
Artur Conceição | Guest Experience Ambassador 於 2024年5月17日的回應
Dear Guest,Thank you for your review on Expedia.com, and for having chosen Altis Grand Hotel during your stay in Lisbon, Portugal.Concerning your review, we regret that we cannot fulfilled your needs, and expectations. We hope that you may give us a second opportunity to welcomne you properly.Kind regards,Artur Conceição

10/10 優異

Natasha

於 2024 年 4 月住了 1 晚
Carolina Menezes | Guest Experience Ambassador 於 2024年5月11日的回應
Dear M. Natasha, Thank you for choosing Altis Grand Hotel! We are delighted to know you enjoyed your stay with us. You will always be welcome back! We look forward to have you with us again soon. Best regards, Carolina Menezes Guest Experience Ambassador

4/10 欠佳

Mohammed

於 2024 年 4 月住了 2 晚
Sofia Carmo | Guest Experience Ambassador 於 2024年4月18日的回應
Dear Mr. Mohammed Booubdi, Thank you for your review on Expedia.com, and for having chosen Altis Grand Hotel during your visit to Lisbon, Portugal! Concerning your evaluation, may you be so kind to clarify us what were the reasons or issues during your stay which promoted it? Once our Guests satisfaction is our main focus. We thank you in advance. Meanwhile, we remain available for any further information or request. Yours sincerely,

6/10 一般

Lori

讚好:整潔度、職員與服務、設施服務和住宿狀況
It was odd to be charged for water and coffee in the room. The petty nature of the billing would prevent me from either staying there again or recommending them to others.
於 2024 年 4 月住了 7 晚
Carolina Menezes | Guest Experience Ambassador 於 2024年4月18日的回應
Dear Mr. Lori,Thank you for your review, and for having chosen Altis Grand Hotel during your stay in Lisbon, Portugal! Reffering to the water and coffee in the room, they are complementary for all our guest to enjoy. We have already checked with the team and they were not charged. We are sorry we did not meet your expectations, we would love to welcome you back again. Kind regards,

10/10 優異

James

於 2024 年 4 月住了 1 晚
Filipa Isidro | Guest Experience Ambassador 於 2024年5月8日的回應
Dear Guest,Thank you for your visit and your preference for the Altis Grand Hotel,We are pleased to know that your experience with us was excellent!We await your next visit with open arms!Best regards,

10/10 優異

Pinar

讚好:整潔度、職員與服務和住宿狀況
It was a great stay, the hotel has provided us with a n ice baby cot that is big in size for free which was great, they were super helpful and accommodating at all times. Great hotel to stay!
於 2024 年 4 月住了 3 晚
Sofia Carmo | Guest Experience Ambassador 於 2024年4月14日的回應
Dear Mrs. Pinar Silahtaroglu,Thank you for your visit and your preference for the Altis Grand Hotel. We are pleased to know that you enjoyed your stay in our company.We await your next visit with open arms!Best regards,

10/10 優異

Hooman

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel with an amazing staff! Very attentive and friendly! The bed was very comfortable as well.
於 2024 年 3 月住了 7 晚
Filipa Isidro | Guest Experience Ambassador 於 2024年4月14日的回應
Dear Guest,Thank you for your visit and your preference for the Altis Grand Hotel.We are pleased to know that you enjoyed your stay in our company.We await your next visit with open arms!Best regards,

10/10 優異

Puja

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel was really nice. Staff was very friendly and helpful.
於 2024 年 4 月住了 2 晚
Filipa Isidro | Guest Experience Ambassador 於 2024年4月11日的回應
Dear Guest,Thank you for your visit and your preference for the Altis Grand Hotel.We are pleased to know that you enjoyed your stay in our company.We await your next visit with open arms!Best regards,

10/10 優異

Ronald

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Rooms are poorly lit. Staff very responsive. Food choice very good and good value
於 2024 年 4 月住了 1 晚
Sofia Carmo | Guest Experience Ambassador 於 2024年4月9日的回應
Dear Mr. Ronald,Thank you for your visit and your preference for the Altis Grand Hotel!We are delighted to hear that you enjoyed your stay with us and that you felt the genuine hospitality of our team. That's always very gratifying to hear! Thank you so much.Best regards,

10/10 優異

nahd

於 2024 年 3 月住了 4 晚
Artur Conceição | Guest Experience Ambassador 於 2024年4月6日的回應
Dear Guest,Thank you for your Excellent review on Expedia.com , and for having chosen Altis Grand Hotel during your stay in Lisbon, Portugal!We are pleased to know that you enjoyed your stay with us.We are waiting for your next visit with open arms, and smiling faces to welcome you.Kind regards,Artur Conceição

10/10 優異

Frédérique

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent petit déjeuner très complet. Chambre spacieuse et lit confortable. Réceptionniste très arrangeant. Hôtel à recommander
於 2024 年 2 月住了 3 晚
Pedro Miranda | Guest Experience Ambassador 於 2024年3月13日的回應
Cher client,Nous sommes ravis que vous ayez apprécié votre séjour à l'Altis Grand Hotel ! Nous vous remercions de nous avoir recommandés. Nous espérons vous accueillir à nouveau bientôt !Salutations distinguées,

10/10 優異

ILIANA CECILIA ROJO

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Todo excelente
於 2024 年 2 月住了 1 晚

10/10 優異

HAZIZA

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Pedro Miranda | Guest Experience Ambassador 於 2024年2月22日的回應
Dear Guest,Thank you for your visit and for your feedback regarding your experience with us!We look forward to your next visit.Best regards,

10/10 優異

naomi

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
On a passé très beau séjour avec mon fils. C’était super!!!
於 2024 年 2 月住了 3 晚
Pedro Miranda | Guest Experience Ambassador 於 2024年2月21日的回應
Chère invitée,Nous sommes ravis d'apprendre que vous et votre fils avez passé un excellent moment lors de votre visite. Si nous pouvons faire quoi que ce soit pour améliorer votre expérience, n'hésitez pas à nous le faire savoir. Nous espérons avoir le plaisir de vous accueillir à nouveau à l'Altis Grand Hotel à l'avenir !Cordialment,

8/10 不錯

JEREMY

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 4 晚
Beatriz Antunes | Guest Experience Ambassador 於 2024年2月9日的回應
Dear Guest,Thank you for your review on Expedia and for choosing the Altis Grand Hotel for your stay in Lisbon, Portugal!We look forward to your next visit with open arms and smiling faces!Best regards,

10/10 優異

Najim

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It's nearby the center and all the other neighborhoods. A clean hotel and nice people.
於 2024 年 1 月住了 2 晚
Sofia Carmo | Guest Experience Ambassador 於 2024年1月28日的回應
Dear Mr. Najim,We thank you for having chosen Altis Grand Hotel during your stay in Lisbon.We are delighted to hear that you enjoyed your stay with us and we look forward to welcome you back at Altis Grand Hotel.Best regards,

10/10 優異

Vincent

讚好:整潔度、職員與服務和住宿狀況
Excellent city centre family hotel!
於 2023 年 12 月住了 3 晚
Sofia Carmo | Guest Experience Ambassador 於 2024年1月16日的回應
Dear Guest,Thank you for choosing Altis Grand Hotel.We are very pleased to know that your stay with us was memorable.We hope to welcome you back soon for another incredible experience!Best regards,

8/10 不錯

Alan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Sofia Carmo | Guest Experience Ambassador 於 2024年1月16日的回應
Dear Guest,Thank you for choosing Altis Grand Hotel.We are very pleased to know that your stay with us was memorable.We hope to welcome you back soon for another incredible experience!Best regards,

10/10 優異

Zaida

於 2024 年 1 月住了 2 晚
Sofia Carmo | Guest Experience Ambassador 於 2024年1月13日的回應
Dear Guest,Thank you for your review on Expedia and for choosing the Altis Grand Hotel for your stay in Lisbon, Portugal!We look forward to your next visit with open arms and smiling faces!Best regards,

8/10 不錯

Aaron

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Good location. Good room size. Staff were friendly. Parts of the room little were a little scruffy, scuffs etc. But overall it is a good big hotel in a good location. It's not perfection but is is good value and I would stay there again. It feels a little retro which I like.
於 2023 年 12 月住了 4 晚
Pedro Miranda | Guest Experience Ambassador 於 2024年1月11日的回應
Dear Guest,Thank you for your positive feedback! We appreciate your compliments on our location, room size, and friendly staff. We apologize for any imperfections in the room and appreciate your understanding. We are glad you find value in your stay, and we look forward to welcoming you back to Altis Grand Hotel for another enjoyable experience.Best regards,

8/10 不錯

Shirley

於 2024 年 1 月住了 2 晚
Pedro Miranda | Guest Experience Ambassador 於 2024年1月12日的回應
Dear Guest,Thank you for your positive feedback! We appreciate your input, and we are always striving to enhance our services at Altis Grand Hotel. We look forward to exceeding your expectations in the future.Best regards,

10/10 優異

Philipp

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Beatriz Antunes | Guest Experience Ambassador 於 2024年1月8日的回應
Dear Guest,Thank you for your review on Expedia.com and for choosing the Altis Grand Hotel for your stay in Lisbon, Portugal!We look forward to your next visit with open arms and smiling faces!Best regards,

10/10 優異

Frey

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
very friendly staff, large rooms. The center can be reached quickly on foot or by metro
於 2023 年 12 月住了 4 晚
Beatriz Antunes | Guest Experience Ambassador 於 2024年1月8日的回應
Dear guests, it is a pleasure to receive positive feedback about our welcoming staff and spacious rooms. We are happy to hear that our convenient location allows easy access to the city center on foot or by metro. We thank you for your kindness and hope to welcome you again soon.

10/10 優異

Marcelo

家人同遊
讚好:住宿狀況和客房舒適度
Hotel muito bem localizado, serviço muito bom e muito conveniente. Ótimo custo benefício.
於 2023 年 12 月住了 6 晚
Artur Conceição | Guest Experience Ambassador 於 2024年1月8日的回應
Caro Hóspede,Agradecemos a sua Excelente avaliação, assim como a sua preferência pelo Altis Grand Hotel durante a vossa estada em Lisboa, Portugal!Estamos muito satisfeitos em saber que puderam desfrutar em pleno da vossa estada conosco, nomeadamente da localização do hotel próxima da Avenida da Liberdade; e do no serviço personalizado aos nossos Hóspedes e Clientes prestado pela nossa Equipa.Estamos à sua espera nesta sua "casa longe de casa".Atentamente,Artur Conceição Guest Experience Ambassador

10/10 優異

thomas

於 2023 年 12 月住了 3 晚
Beatriz Antunes | Guest Experience Ambassador 於 2024年1月8日的回應
Dear Guest,Thank you for your review on Expedia.com and for choosing the Altis Grand Hotel for your stay in Lisbon, Portugal!We look forward to your next visit with open arms and smiling faces!Best regards,

10/10 優異

Vidya

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We liked the hotel and the service but the room was a bit small to accommodate 3 adults. Otherwise it was a great stay.
於 2023 年 12 月住了 3 晚
Artur Conceição | Guest Experience Ambassador 於 2024年1月8日的回應
Dear Guest,Thank you for your Excellent review on Expedia.com, and for having chosen Altis Grand Hotel during your stay in Lisbon, Portugal!Concerning your room's size, we suggest you that you on your next stay with us, may you be so kind to select a Junior Suite or a Exclusive Suite.We are waiting for your next with us!Yours sincerely,Artur Conceição Guest Experience Ambassador

10/10 優異

Antoine (St GRATIEN)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
Cet hôtel est placé dans un quartier très calme à deux pas de la grande avenue abritant les magasins de luxe et descendant vers l’arc Augusta. Le service est d’une excellence rare j’ai demandé à changer mon matelas qui était usé et la direction l’a changé immédiatement ! Le personnel est extrêmement poli et dévoué à toutes questions besoins et je les remercie. La propreté est sans remarques Les restaurants sont de qualité et d’un accueil plaisant Le petit déjeuner très abondant En résumé je recommande vivement cet hôtel Altis
於 2023 年 12 月住了 5 晚
Artur Conceição | Guest Experience Ambassador 於 2024年1月8日的回應
Cher Monsieur,Merci beaucoup pour une si bonne critique! Nous travaillons pour offrir le meilleur service possible, nous sommes donc très heureux de constater que nous avons déjà obtenu des résultats lors de votre dernière visite. Nous sommes assurés que l' Équipe de notre hôtel reçoive la reconnaissance qu'il méritait, j'étais très heureux de voir son commentaire. Nous espérons vous revoir bientôt à Lisbonne. Bien cordialement, Équipe de L'Altis Grand Hotel

10/10 優異

Nelson

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Sofia Carmo | Guest Experience Ambassador 於 2023年12月31日的回應
Dear Guest,Thank you for your review on Expedia.com and for choosing the Altis Grand Hotel for your stay in Lisbon, Portugal!We await your next visit with open arms !Best regards,

10/10 優異

Bruno

讚好:整潔度、職員與服務和住宿狀況
Ottima colazione
於 2023 年 12 月住了 2 晚
Beatriz Antunes | Guest Experience Ambassador 於 2023年12月29日的回應
Dear Guest,Thank you for your review on Expedia.com and for choosing the Altis Grand Hotel for your stay in Lisbon, Portugal!We await your next visit with open arms and smiling faces!Best regards,

2/10 很差

youngsug (Lisboa)

不滿:職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Artur Conceição | Guest Experience Ambassador 於 2023年12月26日的回應
Dear Mrs. Young Sug Og,Thank you for your review on Expedia.com, and for having chosen Altis Grand Hotel during your stay in Lisbon,Portugal!We regret that your experience with us, it wasn't at the level that you expected. Nonetheless, we sent you an e-mail for you may inform us what were the reasons that promoted your Expedia's review. We thank you in advance for your answer.Meanwhile, we remain avaialable for any further request or information.Kind regards,Artur Conceição General Manager Assistant

10/10 優異

Ali

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very nice staff, great location and clean hotel.
於 2023 年 12 月住了 3 晚
Sofia Carmo | Guest Experience Ambassador 於 2023年12月26日的回應
Dear Guest,Thank you for your review on Google.com and for choosing the Altis Grand Hotel for your stay in Lisbon, Portugal!We await your next visit with open arms and smiling faces!Best regards,

10/10 優異

Berenice

於 2023 年 12 月住了 2 晚
Beatriz Antunes | Guest Experience Ambassador 於 2023年12月21日的回應
Dear Guest,Thank you for your kind words about Altis Grand Hotel!We are delighted to hear that you had such a wonderful experience with us. Providing exceptional comfort and tranquility is at the heart of our service, and it is fantastic to know that you felt well taken care of during your stay. We remain at your entire disposal for any further information you may need.

10/10 優異

Yamei

讚好:整潔度、職員與服務和住宿狀況
Great hotel. No complaints at all. Recommend.
Beatriz Antunes | Guest Experience Ambassador 於 2024年3月12日的回應
Dear Guest,Thank you for your positive review on Google.com, and for choosing the Altis Grand Hotel during your stay in Lisbon, Portugal.We are pleased to know that you enjoyed your stay with us.We look forward to your next visit with open arms and smiling faces!Carefully,

10/10 優異

JOEL

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Bel hôtel mais plus très moderne. Le buffet du petit-déjeuner est bon mais je m’attendais à plus de choix.
於 2023 年 12 月住了 1 晚
Pedro Miranda | Guest Experience Ambassador 於 2023年12月11日的回應
Cher client,Nous vous remercions sincèrement de nous avoir fait part de vos impressions sur votre séjour à l'Altis Grand Hotel. Il est gratifiant de savoir que vous avez eu une expérience généralement positive avec nous.Nous vous remercions de nous avoir fait part de vos suggestions, car cela nous aide à identifier les domaines dans lesquels nous pouvons améliorer nos services et nos installations afin de vous offrir un séjour plus enrichissant.Nous espérons avoir l'occasion de vous accueillir à nouveau à l'Altis Grand Hotel pour vous montrer les améliorations que nous avons apportées et vous garantir une expérience encore plus agréable lors de votre prochaine visite.Salutations distinguées,

10/10 優異

Heriberto

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
As always ALTIS Gran Hotel is and always will be the best experience of confort tranquility and best experience in a 5 Stars Hotel ❤️👍
於 2023 年 12 月住了 7 晚
Pedro Miranda | Guest Experience Ambassador 於 2023年12月9日的回應
Dear Guest,Thank you for your kind words about Altis Grand Hotel!We are delighted to hear that you had such a wonderful experience with us. Providing exceptional comfort and tranquility is at the heart of our service, and it is fantastic to know that you felt well taken care of during your stay. We remain at your entire disposal for any further information you may need.