Location is fantastic but rooms and towels need to be updated
Concierge and bell captain was excellent.
Reception seems tired due to the high occupancy.
Christopher
2025 年 7 月入住 1 晚
10/10
Fantastic place
Khasha
2025 年 6 月入住 3 晚
10/10
Location is amazing. Staff is super nice and friendly. Property is in great condition. Room was great but didn’t have a view like in the pictures. We loved it would stay there again.
George
2025 年 7 月入住 4 晚
8/10
Debe ser renovado el hotel y airecondicionado pobre
Ian
2025 年 7 月入住 2 晚
10/10
The staff, hotel and restaurant were excellent.
Thank you
CLIFFORD
2025 年 7 月入住 3 晚
8/10
Been staying here when I come to lisbon. But showing its age. Towels need to be replace
Christopher
2025 年 6 月入住 5 晚
6/10
Diego
2025 年 5 月入住 1 晚
8/10
Zahra
2025 年 6 月入住 4 晚
8/10
You can’t beat the location. It’s central to all the neighborhoods in downtown Lisbon, main train line is just a 5 min walk, and it feels safe. Staff were friendly and helpful. Only thing that could have made it better would be a pool but that said, there’s not much time for poolside relaxing when you’re out touring the city.
Zahra
2025 年 6 月入住 4 晚
8/10
estuvo bien
margarita
2025 年 6 月入住 2 晚
8/10
all was fantastic
gabriele
2025 年 6 月入住 4 晚
6/10
Certainly not a 5 Star....More like a good 3 Star or a poor 4 Star. Plugs for connecting devices almost non existent. Lobby had a smell. Gym was terrible.
MUSLIM
2025 年 6 月入住 2 晚
6/10
Amy
2025 年 6 月入住 3 晚
10/10
Erin
2025 年 6 月入住 4 晚
2/10
Unexpectedly disappointed with customer service , housekeeping and the hotel itself. The hotels is well worned. The lift was always taking guests to the wrong level. The towels are grey colour like they are 100 years old. What upset me most. I left for meeting and put the “ do not disturb “ sign. Because I put my medicine in order to be taken on my pillow. As well as my clothes for another meeting. When I arrived I saw housekeeper moved everything. So the signed was completely ignored. I tried to call reception. The phone did not work. I had to go down and complained for both housekeeping and the phone. After that no e even bothered to come and apologize or check the phone. Moreover , check out is at 12 pm. I came from shopping at 11.25 to learn the my cards were disactivated. I went down and was told all cards are disactivated on check out day. To my question why as it was not even 12.00 noon. He did not answer. Unbelievable experience for such chain. Shame to be called SOFITEL 5 *.
Ella
2025 年 6 月入住 2 晚
10/10
Très bel hôtel
Très bons services et personnels charmants
Rien à redire
Je recommande
OLIVIER
2025 年 6 月入住 3 晚
6/10
Albert
2025 年 6 月入住 4 晚
8/10
Very nice staff who mostly fulfilled requests. A double shot martini for 34 Euros seemed demotivating for other drinks.
David
2025 年 5 月入住 3 晚
10/10
This hotel is outstanding! The staff are warm and welcoming, the rooms are a super comfortable (the beds are a dream!), and the bathroom amenities were generous. Diptique lotions and potions are my favorite! The bartender gave me a lesson about port wine, and each evening we found chsmomile tea ready to brew before bed. Can’t recommend Sofitel highly enough!