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紹斯波特幸福酒店的評價

4 out of 5
紹斯波特幸福酒店
Marine Lake, Southport Promenade, Southport, England

評價

9.0

卓越

10 分評分，優異；1003 則評價中有 603 則" "
8 分評分，不錯；1003 則評價中有 287 則" "
6 分評分，一般；1003 則評價中有 63 則" "
4 分評分，欠佳；1003 則評價中有 28 則" "
2 分評分，很差；1003 則評價中有 22 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Michaela

讚好：整潔度、職員與服務和住宿狀況
Gorgeous place, the suites are beautiful
於 2024 年 3 月住了 2 晚

4/10 欠佳

Richard

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 5 月住了 3 晚

8/10 不錯

Leila

讚好：整潔度和住宿狀況
於 2024 年 5 月住了 3 晚

8/10 不錯

Beata

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good hotel with walkable distance from local attractions.
於 2024 年 5 月住了 1 晚
Waterfront Southport Hotel 於 2024年5月20日的回應
Dear Beata,Thank you for coming to stay and for your lovely feedback! Your comments are so valuable to us, thanks again.Kindest regards, Waterfront Southport Hotel

8/10 不錯

Lucy

讚好：整潔度和職員與服務
Was unaware property next to a demolition site although stay wasn't effected by noise. Room very comfortable - had everything I needed
於 2024 年 5 月住了 2 晚

8/10 不錯

Jacqui

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly and helpful staff. Great location.
於 2024 年 2 月住了 1 晚

10/10 優異

John

讚好：整潔度、職員與服務和住宿狀況
Very friendly and efficient staff throughout the stay and a very comfortable, clean and well presented room. Loved the power shower and the complimentary luxury toiletries! We dined in the restaurant and the food was well presented and delicious. A special mention for Ethan, the excellent barman and waiter.
於 2024 年 4 月住了 1 晚

10/10 優異

Michaela

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
This is a very stylish hotel, great car parking and so handy for town. Fabulous breakfast too.
於 2024 年 4 月住了 2 晚
Guest Relations 於 2024年4月30日的回應
Thank you Michaela! We are so happy you enjoyed your stay!

10/10 優異

Alex

於 2024 年 4 月住了 2 晚

10/10 優異

Carole (LONDON)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel great location, rooms perfect, staff helpful and friendly
於 2024 年 4 月住了 1 晚
Guest Relations Team 於 2024年4月16日的回應
Thankyou for your wonderful review, we are glad you had a lovely stay and hope to welcome you back again soon, Kind regards,

8/10 不錯

Mr

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We have just returned from our one night stay, the parking was good charged at £15 for the night. Check in was easy and our room was clean and a good size with a comfy bed, breakfast in the morning was buffet style which was very good, and we would certainly return again in the future.
於 2024 年 3 月住了 1 晚
Guest Relations 於 2024年3月15日的回應
Dear Mr, Thank you for staying with us and for these wonderful comments! The relevant departments will be thrilled it was our pleasure to have you stay with us and hope to welcome you back again soon, kindest regards Waterfront Southport Hotel

10/10 優異

Lisa

於 2024 年 3 月住了 1 晚
Waterfront Southport Hotel 於 2024年3月30日的回應
Dear Guest, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel.

10/10 優異

Katherine

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Waterfront Southport Hotel 於 2024年2月27日的回應
Dear Guest, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel. Kind regards,

8/10 不錯

Harry

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Guest Relations 於 2024年2月23日的回應
Thank you for staying with us. Hoping to welcome you back again soon. Great feedback!Kind regards,Guest Relations

10/10 優異

Michaela

於 2024 年 2 月住了 1 晚
Waterfront Southport Hotel 於 2024年2月20日的回應
Dear Michaela, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel. Kind Regards,

10/10 優異

Jane

讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a fabulous 2 night stay! The staff were welcoming and friendly. The room was large with great facilities. It had a hairdryer, iron and kettle. The breakfast was absolutely delicious in a lovely dining area. We will be back!
於 2024 年 2 月住了 2 晚
Guest Relations 於 2024年2月20日的回應
Dear Jane,Thank you for staying with us and for these wonderful comments! The relevant departments will be thrilled It was our pleasure to have you stay and hope to welcome you back again in the future. Kindest regards, Waterfront Southport Hotel

8/10 不錯

wendy

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service from the start and good facilities. Excellent breakfast. The only downside for me was that the bathroom is a wet room which meant the floor was very wet after I showered and didn’t dry out.
於 2024 年 2 月住了 1 晚
Front Desk 於 2024年2月20日的回應
Dear Wendy, Thanks a lot for staying with us recently. Your feedback is much appreciated, and rest assured we will take everything on board hoping to welcome you back again soon Kind Regards Waterfront Southport Hotel

10/10 優異

Diane

於 2024 年 2 月住了 1 晚
Waterfront Southport Hotel 於 2024年2月20日的回應
Dear Diane, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel. Kind Reagards,Waterfront Southport Hotel

10/10 優異

Ken

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is hotel is in a lovely waterfront location with great views. The rooms are comfortable spacious and clean, breakfast was very good and the staff friendly and helpful. A great place to stay!
於 2024 年 2 月住了 3 晚
Guest Relations 於 2024年2月20日的回應
Dear Ken,Thank you for coming to stay and for your lovely feedback! Your comments are so valuable to us, thanks again.Kindest regards, Waterfront Southport Hotel

10/10 優異

Louise

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely stay
Friendly checking in staff lovely clean room and a really good breakfast, bar and restaurant area decorated lovely
Bar area
Bar area
於 2024 年 2 月住了 1 晚
Waterfront Southport Hotel 於 2024年2月20日的回應
Dear Louise thank you very much for staying with us recently. The waterfront team are over the moon about your beautiful comments! Your feedback means so much to us. We can’t wait to welcome you back again. Warm Regards

10/10 優異

Paul

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Waterfront Southport Hotel 於 2024年2月20日的回應
Dear Paul, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel. Kind Reagrds,

8/10 不錯

Paul

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Car parking issues
After paying £15 for parking. I would have thought the fee would have been included in the price of my stay. Which was over £100 for a one night stay. I thought this was excessive.
於 2024 年 2 月住了 1 晚
Guest Relations 於 2024年2月20日的回應
Dear Paul,Thank you for coming to stay and for your lovely feedback! Your comments are so valuable to us, Hotel policy has always been to charge for parking with ageng bookings and we have the only underground car park in Southport.Thanks again for choosing us.Kindest regards, Waterfront Southport Hotel

10/10 優異

Stephen

於 2024 年 2 月住了 1 晚
Waterfront Southport Hotel 於 2024年2月20日的回應
Dear Stephen, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel. Kind Regards,

8/10 不錯

Robert

家人同遊
讚好：整潔度和客房舒適度
One night dtay
Two issues with room repairs otherwise good.
於 2024 年 2 月住了 1 晚
Waterfront Southport Hotel 於 2024年2月20日的回應
Dear Robert, Thank you for staying with us and for your review. We truly appreciate it. Kind regards Waterfront Southport hotel

8/10 不錯

Scott

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay
Good stay. Close to all local attractions.
於 2024 年 2 月住了 2 晚
Guest Relations 於 2024年2月20日的回應
Dear Scott,Thank you and we look forward to seeing you again.Kindest Regards,Waterfront Southport Hotel

8/10 不錯

Mark

於 2024 年 2 月住了 1 晚
Waterfront Southport Hotel 於 2024年2月20日的回應
Dear Mark, Thank you for staying with us and for your review. We truly appreciate it. Kind regards,Waterfront Southport hotel

10/10 優異

Chris

讚好：整潔度、職員與服務和住宿狀況
Great location. Perfect for what I needed.
於 2024 年 2 月住了 1 晚
Guest Relations 於 2024年2月14日的回應
Thankyou for coming to stay with us.

8/10 不錯

Matthew

讚好：職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Waterfront Southport Hotel 於 2024年2月20日的回應
Dear Matthew, Thank you for staying with us and for your review. We truly appreciate it. Kind regards Waterfront Southport hotel

6/10 一般

Timothy

讚好：整潔度、住宿狀況和客房舒適度
Avoid the breakfast
Room good, but our stay was let down by an extremely poor breakfast. I can see why it was included in the price because you wouldn’t pay for it as an extra. It was cold, left out too long & look unappetising. Basic sliced bread. Luke warm coffee. Surely it can’t be that hard to produce a breakfast.
於 2024 年 1 月住了 2 晚
Guest Relations 於 2024年2月3日的回應
Dear Timothy,Thank you for staying with us and for your review. We really appreciate it! I'm sorry that you were disappointed with breakfast. Your feedback will be taken on board and the relevant departments made aware. Kindest Regards,Waterfront Southport Hotel

8/10 不錯

Kathryn

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
2nd Visit
Lovely family night away. The hotel is very nice, great location.
於 2024 年 1 月住了 1 晚
Guest Relations 於 2024年2月3日的回應
Thank you so much for coming to stay wity us and we look forward to welcoming you back soon.

10/10 優異

Shannon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Guest Relations 於 2024年2月4日的回應
Dear Shannon, Thank you for staying with us and for your top score. We truly appreciate it. we hope to welcome you back again Kind regards, Waterfront Southport hotel

10/10 優異

M

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Waterfront Southport Hotel 於 2024年1月15日的回應
Dear Guest, Thankyou for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel. Kind regards Abby Guest relations

4/10 欠佳

Eileen

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
This was our 4 year of staying here and we where really disappointed on the room when we first booked in the room seamed fine on returning after been out for evening the room hsd a really strong smell of food which was there through the night also room hsd a strong smell of sweaty feet around the bed Found this really uncomfortable felt as though the room needed a deep clean
於 2023 年 12 月住了 1 晚
Guest Relations Supervisor 於 2024年1月11日的回應
Dear Eileen,Thank you for staying with us and for returning to us time and time again. I am very sorry about this experience. You had relayed to me on check out your displeasure with the room and I had offered you an upgrade for your next stay. I followed that up with an email as well.Hoping to welcome you back again soon. Thank you for giving us the chance to make it up to you and to ensure that your next stay with us is absolutely perfect in every way.Warm regards,Rhonda

10/10 優異

Sarah

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fabulous stay
Excellent hotel, very clean, made celebrating our new year fantastic, staff very friendly, any issues were resolved promptly, can’t do enough for you. Will definitely be returning.
於 2023 年 12 月住了 3 晚
Guest Relations 於 2024年1月8日的回應
DearSarah,Thank you for staying with us and for these wonderful comments! The team will be thrilled. It was our pleasure to have you stay and hope to welcome you back again in the future. Kindest Regards, Waterfront Southport Hotel

10/10 優異

John

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Rhonda H 於 2024年1月7日的回應
Dear John,Thanks very much for this great review, the team really appreciate it!.All the best for the new year and hope to welcome you back soon.Warm regards,Guest Relations

8/10 不錯

peter

讚好：職員與服務
於 2023 年 12 月住了 4 晚
Rhonda H 於 2024年1月7日的回應
Dear Peter,Thank you for your feedback.Wishing you a happy 2024.Kind regards,Guest Relations

2/10 很差

Tracy

不滿：整潔度和職員與服務
Never going again
於 2023 年 12 月住了 2 晚
Rhona H 於 2024年1月7日的回應
Dear Tracy,Thank you for staying with us. I'm sorry to hear that you did not enjoy your stay. This is not typical of the reviews we receive and all I can do is apologise. If you change your mind, please let us know if there is anything we could do to make your next stay a better one.Kind regards,Guest Relations

2/10 很差

Debbie

伴侶同遊
讚好：設施服務
不滿：整潔度、職員與服務和住宿狀況
Stayed in one of the suites, nice spacious room but couldn't see out of the windows they were filthy 😳 if you know you are expecting guests make an effort and clean the windows its the first thing you see when walking in, i know the weather isn't that good and the windows will get dirty but come on they looked like they hadn't been cleaned in a while. Breakfast was disgusting the so xalled scrabbled egg looked like slop the bacon well over cooked and rock hard and the hash browns full of grease and well over cooked..... will not be staying here again no way.....
於 2023 年 12 月住了 1 晚
Rhonda H 於 2024年1月7日的回應
Dear Debbie,Thank you very much for choosing our hotel to come and stay. Your feedback is appreciated.We have window cleaners that come once a week. The suites have many large windows overlooking the lake and sea, and indeed sometimes the rain can affect the view out of the windows. I am sorry though, that you were disappointed. Apologies as well that you did not enjoy your breakfast. We are a 4-star hotel and maintain very high standards. Out of thousands of reviews, we maintain high review ratings accross all sites, but if your experience what you wanted it to be I am very sorry. The team are disappointed that you have gone away unhappy. Should you change your mind and visit in the future, we will do our utmost to look after you.Kind regards,Guest RelationsWaterfront Southport Hotel

10/10 優異

ovidiu daniel

家人同遊, 商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very Good hotels
於 2023 年 12 月住了 3 晚
Guest Relations Supervisor 於 2024年1月1日的回應
Thanks a lot Daniel for this top review! See you again soon.Kind regards,Rhonda H

10/10 優異

Steven

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Guest Relations 於 2024年1月1日的回應
Thanks so much Steven, we hope to welcome you again soon!Rhonda H

10/10 優異

Donna

於 2023 年 12 月住了 1 晚
Waterfront Southport Hotel 於 2023年12月13日的回應
Dear Donna, thank you for staying with us and taking the time to leave us such a positive review. We hope to welcome you back again. Warm regards, Waterfront Southport Hotel

10/10 優異

Wayne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Waterfront Southport Hotel 於 2024年2月20日的回應
Dear Wayne, Thank you for your review. We are delighted that you enjoyed your stay with us and for this top score! We hope to welcome you back again at our hotel.

10/10 優異

John

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Waterfront Southport Hotel 於 2023年12月6日的回應
Dear John, Thank you for staying with us and for your lovely feedback! Your comments are so valuable to us, and we hope to welcome you back again in the future. Kind regardsWaterfront Southport Hotel

10/10 優異

Sara

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Birthday Treat in a very cold December
We stayed in a suite for a special occasion and picked Southport because it's on a direct line from our local train station so didn't need to take the car. Check in (and out) was easy, the lady on reception was lovely, friendly and very helpful (sorted out our late checkout). We had a drink in the bar lounge which was cosy. The room was gorgeous, beautiful views, robes, slippers and lovely and warm (-4 outside). Had room service pizzas for dinner, which was brought up by a very smart young man and all as requested, tasty and still hot. Plenty of towels, tea, coffee and bottled water. Breakfast the next morning was relaxed and staff were on top of everything, keeping the tables clean and replenishing items as they ran out. Lots of hot and cold buffet options to choose from. We had a brilliant time and thoroughly recommend this hotel. The hotel is a short walk, maybe 10 mins, stroll from the train station. Overlooks the swan lake and very quiet. Plenty of shops, cafés and restaurants in the vicinity. Had a lovely relaxed drink with entertainment (singer) and waiter service at The Grand, followed by live band and something a bit noisier at The Chophouse until the early hours. Lunch was at The Hungry Monk and was also excellent - definitely recommended
於 2023 年 12 月住了 1 晚
Waterfront Southport Hotel 於 2023年12月5日的回應
Dear Sara, thankyou for staying with us and for these wonderful comments! The relevant departments will be thrilled it was our pleasure to have you stay with us and hope to welcome you back again in the near future, kindest regards Waterfront Southport Hotel

4/10 欠佳

Carol

親子同遊
不滿：職員與服務、設施服務和住宿狀況
Outside our window was a disgrace. Mortar and ce ment The breakfast was luke warm on the whole very dissapointing for the price
於 2023 年 12 月住了 2 晚
Waterfront Hotel 於 2023年12月5日的回應
Dear Carol, thank you for staying with us and taking the time to review we are sorry you were let down on a few areas during your stay, but we hope to welcome you back again in the near future. kind regardsWaterfront Southport Hotel.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location
Great location lovely room
於 2023 年 12 月住了 1 晚
Waterfront Southport Hotel 於 2023年12月5日的回應
Dear Guest, thank you for staying with us and for your lovely feedback! Your comments are so valuable to us, and we hope to welcome you back again in the future. Kind regards waterfront Southport hotel.

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quite shocked wasn't expecting to pay £15 car parking
於 2023 年 11 月住了 1 晚
Waterfront Southport Hotel 於 2023年12月5日的回應
Dear Michael, thankyou for staying with us we truly appreciate your feedback, Waterfront Southport hotel.

8/10 不錯

Barry

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Our first breakfast meal was a let down.
於 2023 年 11 月住了 2 晚
Waterfront Southport Hotel 於 2023年11月29日的回應
Thank you for staying with us and for your review. We really appreciate it! I'm sorry that you were disappointed with breakfast. Your feedback will be taken on board and the relevant departments made aware.

10/10 優異

Nick

讚好：整潔度、職員與服務、設施服務和住宿狀況
the only issue is the parking is an extra £15 however the hotel gave me a free late check out and on the whole it is a site i would come back to.
於 2023 年 11 月住了 1 晚
Waterfront Hotel 於 2023年11月28日的回應
Dear Nick,Thanks a lot for staying with us recently. Your feedback is much appreciated and rest assured we will take everything on board.Hoping to welcome you back again in the near future.Kind regards,Waterfront Hotel Southport

8/10 不錯

Karl

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was very nice, the only negative that we could find was the the cooked breakfast on all 4 mornings was stone cold, it was if the hotplates hadn't been turned on.
於 2023 年 11 月住了 4 晚
Waterfront Southport Hotel 於 2023年11月28日的回應
Thank you for staying with us and for your review. We really appreciate it! I'm sorry that you were disappointed with breakfast. Your feedback will be taken on board and the relevant departments made aware.