住宿服务设施

关于利文斯顿美洲贝斯特维佑套房酒店的点评

2.5 out of 5
利文斯顿美洲贝斯特维佑套房酒店
335 Highway 59 Loop S, Livingston, TX

点评

7.8

还可以

10 分 - 超赞。311 条好评,共有 815 条点评" "
8 分 - 还可以。255 条好评,共有 815 条点评" "
6 分 - 一般。132 条好评,共有 815 条点评" "
4 分 - 很差。73 条好评,共有 815 条点评" "
2 分 - 糟糕。44 条好评,共有 815 条点评" "

8.0/10

清洁度

8.4/10

员工和服务

7.6/10

服务设施

7.6/10

住宿条件和设施

7.2/10

环保

点评

10/10 超赞

Jun

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
非常喜欢这家酒店的高水准,低消费!
2022 年 9 月入住 1 晚
Krish 于 2022年09月5日 的回复
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 超赞

Jun

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Okay Thank you very much
2022 年 9 月入住 1 晚
Krish 于 2022年09月3日 的回复
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

8/10 还可以

Sean

商务旅客
满意:住宿条件和设施,员工和服务
Convenient; safe; clean; nice people
2024 年 2 月入住 1 晚

2/10 糟糕

Rosalba

2024 年 4 月入住 2 晚
Krish 于 2024年05月5日 的回复
thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.

6/10 一般

Catherine

2024 年 4 月入住 3 晚
Krish 于 2024年05月1日 的回复
thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.

4/10 很差

Frank

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Advertised as having a hot tub but they said they haven't had one in 5 years. There was mold on our bathroom ceiling and watermarks on the ceiling above the bed from what looks like a horrible water leak. I waited for over 10 minutes in check in and check out because there wasn't anyone at the front desk each time. I definitely won't stay here again.
2024 年 4 月入住 1 晚
Krish 于 2024年04月23日 的回复
Thank you for feedback. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 超赞

David

2024 年 4 月入住 1 晚
Krish 于 2024年05月5日 的回复
Thanks for sharing your feedback

10/10 超赞

Luis

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean
2024 年 4 月入住 1 晚
Krish 于 2024年04月10日 的回复
Thank you for taking your time

8/10 还可以

Ernest

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Krish 于 2024年04月10日 的回复
Thank you for your time. Your feedback helps us do better.

10/10 超赞

David

2024 年 3 月入住 2 晚
KRISH 于 2024年04月10日 的回复
Thank you for taking your time.

2/10 糟糕

Frank

与家人出行
不满意:员工和服务,清洁度
Room was filthy. Desk clerk moved us to another room but was in worse shape. Didn’t stay!
2024 年 3 月入住 1 晚
Guest Relations 于 2024年03月29日 的回复
Dear Frank,We greatly appreciate you taking the time to leave us your feedback. Please accept our apologies for any cleanliness concerns during your visit. Our housekeeping team will be sure to look into your comments further and make improvements where necessary. Please consider giving us another chance in the future; we're confident that we can impress you.

2/10 糟糕

Ericka,Howardwick

不满意:住宿条件和设施,清洁度
My room had multiple cleanliness issues
2024 年 3 月入住 1 晚
Krish 于 2024年03月16日 的回复
“I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.”“We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.”

8/10 还可以

curtis

2024 年 3 月入住 1 晚
Krish 于 2024年03月16日 的回复
“Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”

6/10 一般

John

与配偶出行, 商务旅客
Maintenance on the room was lacking
2024 年 3 月入住 2 晚
Krish 于 2024年03月16日 的回复
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.”

6/10 一般

Michael

与配偶出行
Terrible breakfast Cheap towels Good customer service Convenient
2024 年 3 月入住 1 晚
Krish 于 2024年03月6日 的回复
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.”

8/10 还可以

Robert,Tyler

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The TV didn't work in the first room we were assigned to, so the concierge put us in another room and it was obvious that the first room was a bit outdated and needed upgrades. But the new room was on point. Would definitely stay there again for our fishing trips in the future.
2024 年 3 月入住 1 晚
Krish 于 2024年03月6日 的回复
“Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”

6/10 一般

Patricia

与家人出行
不满意:服务设施,员工和服务
N/a
2024 年 3 月入住 1 晚
Krish 于 2024年03月16日 的回复
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.”

6/10 一般

Ariel

2024 年 2 月入住 1 晚
Krish 于 2024年04月10日 的回复
Thank you for letting us know about this. Your feedback helps us do better.

6/10 一般

George

Had a water leak in the shower leaking all night and closet smell like mold
2024 年 2 月入住 1 晚
Krish 于 2024年02月20日 的回复
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 超赞

Gigi

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I felt safe. This area in town was quiet. For an older property, it was extremely clean. The price for my stay was fair.
2024 年 2 月入住 1 晚
Krish 于 2024年02月20日 的回复
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

6/10 一般

Roberto

2024 年 2 月入住 1 晚
Krish 于 2024年03月16日 的回复
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.”

8/10 还可以

Keith

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Kris 于 2024年03月16日 的回复
“Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”

6/10 一般

Alfonso

与家人出行, 商务旅客
Clenless damaged shower handle leaking faucet,and the smale of humid on the bathrom. The missing pins on Cortina.
2024 年 2 月入住 1 晚
Krish 于 2024年03月6日 的回复
We understand your disappointment with your stay and agree that this is not acceptable.It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation.

2/10 糟糕

Shawn

商务旅客
不满意:清洁度、住宿条件和设施、客房舒适度
Mold in the closet
There was mold all over the closet water leaking on the floor nasty place to stay at nasty breakfast. Made me sick after leaving the place. I stayed there nights the first night Coldwater and electrical issues TV didn’t work. Went somewhere else the next night, but went back in the was even worse day ever.
2024 年 2 月入住 1 晚
General Manager 于 2024年02月14日 的回复
Dear Shawn,Your concerns have been heard, and we apologize for any aspect of your room that fell short of your expectations and our standards. It is our goal to ensure our accommodations are in tip-top shape, and our maintenance team will review your comments immediately. Any necessary corrections will be made. Your feedback is appreciated, and should you travel back this way, we hope to show you a better stay we know we can provide.

10/10 超赞

Michael

2024 年 2 月入住 1 晚
Krish 于 2024年04月10日 的回复
Thanks for sharing your feedback.

4/10 很差

Ronald

与家人出行
满意:员工和服务
不满意:住宿条件和设施
no hot water
2024 年 2 月入住 1 晚
Guest Relations 于 2024年02月13日 的回复
Dear Ronald,We're sorry to hear about any issues with the hot water during your visit. Our maintenance team will work to ensure that an experience like the one you described doesn't occur in the future. Thank you so much for the feedback and we hope you will consider giving us another chance later down the road.

4/10 很差

真实旅客

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
La Quinta is across the highway
Ugh! Front desk is less than friendly. Water in toilet ran and tub faucet dripped all night… hard to sleep on the lumpy bed with the noise.
2024 年 2 月入住 1 晚
General Manager 于 2024年02月8日 的回复
Guest feedback is always appreciated. After reading your review, we are disappointed to know that some aspects of your visit fell short. Your comment about the beds will be kept in mind when looking to make future changes, and we will have our maintenance team check the bathroom for the concerns you experienced. Please know that we encourage our guests to share any issues right away so that we have the opportunity to return your stay to a more enjoyable one. Nonetheless, we appreciate you reaching out. If there is a chance to welcome you back in the future, we would be most grateful for it.

8/10 还可以

Barbara

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Krish 于 2024年03月16日 的回复
“Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”

4/10 很差

rosita,houston

与配偶出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
My husband and I stayed at America's Best due to inclement weather. I had read other online reviews in regards to the lack of upkeep but was hoping some changes had been made. The room we stayed in, suite with a king bed, was large but neglected. The chair was stained significantly and the couch which was a pull out appeared to be broken because the pillows were askew and the fold out bed would not operate properly. Also, the room just had an overall dingy unclean feel. The lamp shades were dirty and needed to be replaced, we received dingy old towels some with holes in them. The bed coverings also appeared dingy. The bathroom was large but the ceiling over the tub appeared to have had a leak but the repair was done horribly. I realize the cost of running a hotel can be costly but clean linens/towels don't cost much and furniture can be reupholstered. I went into another room to speak with a housekeeper and it appeared to have new linens and new towels. The small things can make a big difference and although the price was good the room itself was reflective of the lack of care and the neglect by management to pay heed to what customers are saying which in the long run can cost them business.
2024 年 1 月入住 4 晚
Guest Relations 于 2024年02月2日 的回复
Dear Rosita,We appreciate you sharing your thoughts with us. It is disheartening to know that we were unable to meet all of your expectations. Please know that we make sure that guests are provided with the highest quality linens and amenities for their stay with us. What you described is not typical of a stay with us. For this reason, we will be sure to share your feedback with our team to see where we may have fallen short for this to happen. Guest satisfaction matters the most to us, and we will be sure to share your thoughts with our team. We hope that you will give us another chance so we can show you the quality experience that we strive to provide.

6/10 一般

Brian

商务旅客
满意:员工和服务,清洁度
2024 年 1 月入住 1 晚
Krish 于 2024年03月6日 的回复
Dear Guest,Thank you choosing to stay with us during your visit to livingston. Our Goal is to provide a better customer service and to provide a fully satisfied accommodation at our facility and we failed short in your situation. We truly are extremely sorry about your experience and we promise to improve ourself in better way. We hope to see you again soon.

10/10 超赞

Aquila

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleased customer
Amazing service in everything
2024 年 1 月入住 1 晚
Krish 于 2024年02月26日 的回复
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 超赞

ralph

2024 年 1 月入住 1 晚
Krish 于 2024年01月21日 的回复
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 超赞

Cherylon

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast was amazing.
2024 年 1 月入住 1 晚
Krish 于 2024年01月21日 的回复
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!

4/10 很差

Tiffany

团体旅客
不满意:住宿条件和设施,清洁度
The handle in the bathroom shower came off in my hands and there was mold and falling pieces of the ceiling in the bathroom. I told the young lady at the front desk and she just shrugged and said “ok”
2024 年 1 月入住 2 晚
Guest Relations 于 2024年01月20日 的回复
Dear Tiffany,We greatly appreciate your feedback. Please accept our apologies for any disappointment in the upkeep of our accommodations, as this is incredibly important to us. Our team will be sure to look into your comments further and make improvements where necessary. Please consider giving us another chance soon.

10/10 超赞

james

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pleasant staff and guests for that matter. All quiet inside. Noise from the highway when outside but no stopping that. Well lit outside cameras everywhere no sign of burglars, didn't worry about the car. Good stay!
2024 年 1 月入住 2 晚
Krish 于 2024年01月14日 的回复
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 超赞

maria E

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great!
Very Good! Nice, clean and comfortable beds.
2024 年 1 月入住 1 晚
Krish 于 2024年01月14日 的回复
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!

2/10 糟糕

kathy

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Definitely not a pleasant experience the smell was terrible and the towels were dingy, dirty threadbare furniture was stained and disgusting cockroach in the bathroom
2024 年 1 月入住 2 晚
Krish 于 2024年01月14日 的回复
We appreciate your feedback, as it helps us identify areas for improvement. We have taken note of your concerns about the issues mentioned and have already implemented steps to address them."

10/10 超赞

Patti

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Shower heads should be updated to removable shower heads for those with arm or back problems or at least replace shower heads so the water pressure is decent. Also, fumigate more often so there are not small roaches or other bugs.
2023 年 12 月入住 8 晚
Krish 于 2024年01月14日 的回复
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 还可以

Holly

满意:员工和服务,清洁度
不满意:住宿条件和设施
Adequate
It was nice for being a small town hotel. It’s a little outdated with some wear and tear, but overall it’s a comfortable hotel with a good staff.
2024 年 1 月入住 2 晚
Krish 于 2024年01月14日 的回复
Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time

6/10 一般

Michelle

满意:员工和服务
不满意:住宿条件和设施
The king suite main areas were clean and well maintained. Housekeeping A . Bathroom was another story. While clean the tub area was frightening. Cracked tub caulk and moldings with a huge buckling water stain on the ceiling overhead. That was a no for me. Rooms/common areas were fair/good. Bathrooms get 1 star.
2023 年 12 月入住 1 晚
Krish 于 2024年01月14日 的回复
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 超赞

Arnold

2024 年 1 月入住 1 晚
Krish 于 2024年01月14日 的回复
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 超赞

Sherry

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
Krish 于 2024年01月14日 的回复
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip

8/10 还可以

Charlotte

与家人出行
满意:员工和服务
The water in the bathroom sink would not turn off all the way. The furniture was old, out dated and dirty. The curtains have tears in them. It is a Ok place to stay just needs a lot of TLC.
2023 年 12 月入住 1 晚
Krish 于 2024年01月5日 的回复
Hi Guest,Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. We’d like to invite you again at our hotel and experience the improved stay.

8/10 还可以

Gilma,Houston

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Krish 于 2024年01月14日 的回复
Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time

6/10 一般

Matthew

团体旅客
满意:员工和服务
不满意:住宿条件和设施
Lady upfront was nice and helpful. TV did not work. Phone did not work. Inside needs upgrade and air fresheners. Bullet hole in window needs repaired. Open windows should be shut.
2024 年 1 月入住 1 晚
Krish 于 2024年01月5日 的回复
We very much appreciate your comments regarding your stay at the America's Best Value Inn and Suites Livingston. I will be sure toshare your feedback with our team, especially the front desk manager who always enjoys hearing from our guests. I am sorry to hear, however, that you had issues with maintenance items and we couldn't have it fixed.Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 超赞

Donna

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay!
Great stay. No complaints.
2023 年 12 月入住 1 晚
Krish 于 2024年01月5日 的回复
Thank you for taking a moment to share your experience at our hotel America's best value inn and suites Livingston. We are so pleased to hear you found our facility to your liking. We look forward to welcoming you back again soon.

4/10 很差

Michelle

与配偶出行
不满意:住宿条件和设施,清洁度
We had an issue with our neighbor and the lady took care of it right away. That was great!! On the other hand the bed has a metal base. Every time you got in or out of the bed it sounded like a gong. No good hot water,mold stains on the caulk and roaches.
2023 年 12 月入住 7 晚
Krish 于 2024年01月5日 的回复
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 超赞

Betty,kemp

2023 年 12 月入住 1 晚
Krish 于 2024年01月21日 的回复
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip

10/10 超赞

Jaime

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
good stay!
The stay was pleasant, the cleanliness met expectations and the attention of the staff who attended our registration was very attentive and courteous.
2023 年 12 月入住 1 晚
Krish 于 2024年01月5日 的回复
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip

10/10 超赞

Jaime

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚
Krish 于 2024年01月5日 的回复
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!