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关于The Angler, Ascend酒店集合的点评

2.5 out of 5
The Angler, Ascend酒店集合
1510 Us Highway 59 South Loop, Livingston, TX

点评

7.8

还可以

10 分 - 超赞。95 条好评，共有 249 条点评" "
8 分 - 还可以。78 条好评，共有 249 条点评" "
6 分 - 一般。38 条好评，共有 249 条点评" "
4 分 - 很差。15 条好评，共有 249 条点评" "
2 分 - 糟糕。23 条好评，共有 249 条点评" "

8.4/10

清洁度

8.4/10

员工和服务

6.0/10

服务设施

7.8/10

住宿条件和设施

7.4/10

环保

点评

2/10 糟糕

Sarah

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Our room was damp & smelled of mold. Water damage/mold evident in room & hallway. Bedding was damp. Carpet was damp & FILTHY. My daughters feet were BLACK & gritty after walking from shower to bed. No coffee cups in rm or coffee service area, just stryo condiment cups. Bathroom faucet was leaky, closet door handle broken. No extra TP. At checkout no Manager available, desk clerk offered some excuses, said no biz cards available so i could contact her manager. I rarely leave reviews of any sort but this place is a safety hazard & should just be shut down until it can be repaired. NOT WHAT YOU EXPECT FROM HAMPTON!!!
2021 年 9 月入住 2 晚

2/10 糟糕

Shelley，Woodville

商务旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The room was terrible, smelled like mold, stains on the carpet, no shampoo, the tv didnt work, horrible experience. Filed a complaint with the company
2021 年 8 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was very nice. Would have given an excellent rating if not for the remodeling going on.
2021 年 8 月入住 2 晚

10/10 超赞

Coy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Top shelf attendant at check in
Check in attendant was extremely professional, courteous & knowledgeable. Great communication, I had no questions for he provided all information at check in. Top shelf attendant.
2021 年 8 月入住 1 晚

10/10 超赞

Pamela

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 8 月入住 1 晚

2/10 糟糕

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
All the stuff was good but why through Expedia charge me over $140 I get the $25 for deposit in case of damages and stuff. I don’t get that I just got another transaction taken out of my account for $225 after checkout and before time also I called and they said nothing was wrong with the room. I still haven’t gotten it back.
2021 年 7 月入住 1 晚

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All good!
2021 年 7 月入住 1 晚

2/10 糟糕

rosalinda

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Terrible
Terrible. No hot breakfast. Cheap hotel
2021 年 7 月入住 2 晚

2/10 糟糕

真实旅客

满意：住宿条件和设施，清洁度
不满意：员工和服务
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2021 年 7 月入住 4 晚

6/10 一般

Hector

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Worst stay ever!!!!
We stayed at the Livingston location, close to the lake. We didn’t physically check in until around 9:30pm, so when we arrived we were exhausted and just showered and went straight to bed. All night I was uncomfortable on the sheets and the air conditioner was running loudly and poorly. The next morning I woke up and when I removed the comforter I saw a disgusting site on the sheets and they had not been changed from the previous customer, they were stained all over and rough to the touch, I was horrified and disgusted! My daughter and I slept on I do t even know what it was nor do I want to imagine it. When I notified the front desk (Jessica) she basically argued with me and denied what we were looking at and said the manager was out of town the next 3 days and nothing could be done until then. Terrible customer service especially for paying over $100 a night for less than a 12 hour stay! I will post this photo and experience everywhere I can if this isn’t resolved soon!
2021 年 7 月入住 1 晚

8/10 还可以

Joseph

满意：员工和服务
What to expect in Livingston
Friendly staff, overpriced for the location, condition, and amenities. No conditioner available.
2021 年 7 月入住 1 晚

10/10 超赞

Hector

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 7 月入住 1 晚

8/10 还可以

Rosa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
No swimming pool
I expected a swimming pool but next time I will do better research before booking a hotel.
2021 年 6 月入住 1 晚

8/10 还可以

真实旅客

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
The property needed to be updated. There was a moldy smell throughout the building and in out room.
2021 年 6 月入住 4 晚

6/10 一般

真实旅客

满意：员工和服务，清洁度
2021 年 6 月入住 1 晚

6/10 一般

earlene

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Short stays
We left a day early due to other obligations. But the bed was not as comfy as I hoped.
2021 年 6 月入住 3 晚

8/10 还可以

Dora

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
My Stay
It was humid which made it a little uncomfortable. We think the air conditioner was affecting the room. On the floor in the non carpet area it was wet.
2021 年 6 月入住 1 晚

10/10 超赞

真实旅客

与配偶出行
满意：员工和服务，清洁度
The staff was very helpful friendly and professional... there was great detail given to cleanliness
2021 年 5 月入住 2 晚

10/10 超赞

Katrina

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Would stay again
Great service at check in gym was santatized and open. Room was comfortably cozy
2021 年 5 月入住 1 晚

10/10 超赞

Greg

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good place to stay
Very good
2021 年 5 月入住 1 晚

4/10 很差

真实旅客

与家人出行
满意：清洁度
不满意：住宿条件和设施，服务设施
Quiet. Comfortable bed. Constant problems with tv. On site tech assistant seemed incompetent. Facility undergoing remodeling. No breakfast room. Cold breakfast, only limited options. Difficult access to facility.
2021 年 4 月入住 1 晚

4/10 很差

真实旅客

与家人出行
不满意：住宿条件和设施，服务设施
This property falls far below Hampton standards due to remodeling. Hot breakfast was advertised for this property and none available. Ice machine on floor was inoperable. Construction debris in many locations. Yet online information gave no hint. We were expecting Hampton standards and found Motel 6.
2021 年 4 月入住 2 晚

6/10 一般

真实旅客

与家人出行
It was okay. Needs some air freshener. & deep cleaning
2021 年 4 月入住 1 晚

10/10 超赞

Margaaret

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 4 月入住 2 晚

2/10 糟糕

真实旅客

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Front desk person very friendly but room was filthy. Smelled bad when I walked in and then to add injury to insult there were roaches and bugs crawling all over my room. Never again will I stay here
2021 年 4 月入住 1 晚

6/10 一般

真实旅客

与配偶出行
满意：员工和服务，清洁度
They are remodeling. That needs to be taken into consideration.
2021 年 3 月入住 2 晚

10/10 超赞

真实旅客

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2021 年 3 月入住 1 晚

10/10 超赞

真实旅客

满意：员工和服务，清洁度
2021 年 3 月入住 1 晚

6/10 一般

Justin

商务旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施
It’ll do in a pinch.
This isn’t a normal Hampton Inn. The room was much smaller than most. The hotel is in poor condition. There are signs in the lobby announcing a new Hampton Inn. I guess they’re going to rebuild. It had some of the Hampton amenities but not all. I probably wouldn’t stay there again unless it was cheap. The staff is super friendly.
2021 年 2 月入住 1 晚

8/10 还可以

Tom

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Happy
Satisfied
2020 年 12 月入住 1 晚

4/10 很差

younes

商务旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2020 年 11 月入住 1 晚

8/10 还可以

Tom

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Happy camper
Nice, comfortable, quiet...
2020 年 11 月入住 1 晚

6/10 一般

Melinda

不满意：客房舒适度
There were no toiletries in the bathroom. The bed was not the quality of comfort as many other Hampton Inn Hotels have that we have stayed in. No iron in the room.
2020 年 10 月入住 1 晚

6/10 一般

Alexx347，Houston

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Right now the Hotel is under remodeling so we didn’t get to enjoy a hot breakfast. That is my favorite thing about this hotel and it let me down. Also the pool is not at the hotel, it is in the hotel near the Hampton. I was really disappointed that they did not disclose they were going through some remodeling. I had a cousin that booked a reservation and when she got there, she didn’t have one. Not sure what happened but she did receive a confirmation number when she called.
2020 年 10 月入住 1 晚

6/10 一般

Hellen

与家人出行
2020 年 9 月入住 3 晚

6/10 一般

Bobbie

2020 年 7 月入住 2 晚

2/10 糟糕

NW，Little Rock

与家人出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast was not available, stating due to Covid, but it seemed that the hotel was also under remodel and the lobby was affected. Would have been nice to know that ahead of time.
2020 年 7 月入住 1 晚

4/10 很差

Trina

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
The room was clean but there was a old pizza box in the frig the light in the bathroom didn’t work the main reason we stayed there was a pool for our grandson no pool as advertised and no continental breakfast the a/c didn’t work that well over all it was a miserable stay
2020 年 7 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行, 与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Hotel room is under construction. Walls not painted. They did not offer breakfast as stated in your description.
2020 年 6 月入住 1 晚

2/10 糟糕

Armando

不满意：员工和服务、住宿条件和设施、客房舒适度
No televising work, a/c not working
2020 年 6 月入住 1 晚

6/10 一般

Kym

商务旅客
满意：客房舒适度
不满意：住宿条件和设施
Disappointed
I was disappointed when I walked in the lobby to find it in complete disarray and undergoing complete remodel. No breakfast was available due to construction. Had I known this I would have stayed elsewhere. There was no blow dryer in the room. I was charged a premium price for this room.
2020 年 5 月入住 1 晚

2/10 糟糕

Jose

与家人出行
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Needs Help!!!
This is the first Hampton Inn I have ever had issues like this the rooms smelled awful old wet moldy smell, after the first night we left I had such a headache I could not stay another night.
2020 年 5 月入住 2 晚

8/10 还可以

Marco

2020 年 5 月入住 1 晚

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It's a great property and the staff was very friendly
2020 年 1 月入住 1 晚

10/10 超赞

Linda

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚

10/10 超赞

Dora

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚

8/10 还可以

Matthew

商务旅客
满意：客房舒适度，员工和服务
It was fine and comfortable though under construction
2019 年 12 月入住 1 晚

10/10 超赞

Margaret

与家人出行
满意：清洁度、员工和服务、客房舒适度
2019 年 11 月入住 1 晚

10/10 超赞

真实旅客

2019 年 11 月入住 2 晚

6/10 一般

AmandaK，Rome, TX

商务旅客
满意：清洁度、员工和服务、服务设施
They are still doing some renovations which will make it really nice. The fitness center was just put in a few days before, and they hanged the door on it during my stay. Good breakfast, friendly staff, quiet facility. The only issue was the moldy/mildewy smell in my room, which was really powerful when I walked in but I got used to it. I've experienced the same thing in Singapore and Honolulu hotels; something having to do with a hot humid location and an old HVAC. It was annoying but harmless.
2019 年 10 月入住 2 晚