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10/10 Excellent
Bernice M.
15 Jul 2024
My queries were answered promptly which was very helpful
My queries were answered promptly which was very helpful. The photos on the website of the villa were a true reflection of it.
The villa is a little bit old fashioned but it suited our needs. The pool and garden area was perfect for us and we really enjoyed using it. We loved eating on the patio. The kitchen utensils need an update to suit large family groups. There were only two small chopping boards although at the end of our stay we found a bigger board out by the BBQ. Also the knives were very small. We were a family of 10 and it was difficult to cut bread and watermelons with the small knives and small chopping boards that were in the kitchen. And as a large party, it would have been helpful to have more than one cloth for wiping and drying the dishes. It would also have been good to have some cleaning products provided to clean the kitchen surfaces, the toilet and bathroom. We also would have benefited from having two pillows per person.
When we arrived at the airport, we called the Aiguaviva team to let them know when we’d arrive. The lady told us to call again once we’d got to the villa. When we got to the villa, we called her but it took a little while for her to get back to us so we were sat outside the gate for about 20 minutes or so. It would have been better if she had given us the key code for the lockbox when I’d first called from the airport. When we got inside we found that there weren’t any towels or top sheets. But when we called the team again, Allan came to the villa with the towels and sheets. Allan was very helpful and we appreciated his local knowledge. He also came to our rescue when we locked ourselves out of the top apartment.
We really enjoyed our stay at the villa, it was just right for us. I hope you will find my remarks about the check in procedure and the kitchen helpful.