Search Chalets in Loja

"W"

"Staff knowledge was lacking, however the maintenance man Danny was very helpful and knowledgeable. Fridge and hair dryer did not work on arrival had to wait a day for them to be exchanged. Breakfast was a mystery no menu or price could be obtained even asking 3 staff members. Parking was good. "

"The hotel felt a little soulless. The bar had no character "

"Very clean, nice building and room spacious"

"Stayed during extreme weather – very unsafe experience We stayed here during a period of severe storms, strong winds, and heavy rain. While we understand that weather is beyond anyone’s control, the accommodation should not have accepted guests under these conditions. The property is located deep in the mountains and requires driving a long, narrow dirt road. We had to rent a car and drive through extremely dangerous conditions to reach the finca, which felt unsafe and frightening. During our stay, there were more than 10 power outages, including multiple outages overnight. The heater stopped working during the night, the entire property later lost electricity, and we were left without heating, stable lighting, or basic facilities. Wi-Fi was extremely unstable and disconnected countless times, and mobile signal was almost unusable. None of these risks or the possibility of frequent power outages during severe weather were clearly communicated in advance. Given the circumstances, we believe guests should not have been accepted for safety reasons. Overall, this was a very stressful and uncomfortable experience, especially considering the dangerous access and lack of basic utilities. We are extremely disappointed and do not feel this stay met reasonable safety or comfort standards."

"Heavy rain and the ceiling was leaking all over the place "

"José Manual, our host, was wonderful. He was ahead of what our needs might have been. A most incredible house in a storybook setting. Thank you. "

"The room was nice. The restaurant was lovey. "

"All excellent but coffee pods in room each day would have been better for the star hotel it is. "