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关于长景 - 大学贝斯特韦斯特普拉斯酒店的点评

2.5 out of 5
长景 - 大学贝斯特韦斯特普拉斯酒店
900 S Access Rd, Longview, TX

点评

8.6

超赞

10 分 - 超赞。518 条好评，共有 955 条点评" "
8 分 - 还可以。268 条好评，共有 955 条点评" "
6 分 - 一般。83 条好评，共有 955 条点评" "
4 分 - 很差。48 条好评，共有 955 条点评" "
2 分 - 糟糕。38 条好评，共有 955 条点评" "

8.8/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

2/10 糟糕

Traston

2023 年 1 月入住 1 晚

10/10 超赞

Raquel

满意：清洁度、员工和服务、住宿条件和设施
I liked it was very clean Unique I didn’t find nothing special I feel so sad because the pool was closed and the weather was so hot so I wanted to go…. I really dislike the girl who received us, she was very angry, her attitude was ugly, the moment was so wear with her
2024 年 5 月入住 1 晚

10/10 超赞

Michael

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice staff
2024 年 5 月入住 1 晚
Hotel Management 于 2024年05月27日 的回复
Thank you for your feedback!

10/10 超赞

Maria

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
In general it’s a great place to stay. I will come back again.
2024 年 5 月入住 1 晚
Hotel Management 于 2024年05月14日 的回复
Thank you so much for your positive review!

10/10 超赞

marco

满意：清洁度、员工和服务、住宿条件和设施
My room faced the highway and it was a little noisy. Next time I would choose on the other side The room was great spacious and comfortable with all the good stuff . I’ll definitely stay here again
2024 年 4 月入住 1 晚
Hotel Management 于 2024年05月7日 的回复
Thank you for your review and for choosing our hotel. We’re happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

10/10 超赞

Pamela

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very friendly.
2024 年 5 月入住 1 晚
Hotel Management 于 2024年05月7日 的回复
Wonderful!! We are happy to hear you enjoyed your stay. We take pride in providing a comfortable and welcoming atmosphere for our traveling guests while they are away from home. If you are ever in the area again please pay us a visit, we would love to have you as a guest again.

2/10 糟糕

Ken

满意：员工和服务
不满意：住宿条件和设施
Elevator kept breaking. Toilet was leaking
2024 年 4 月入住 1 晚
Hotel Management 于 2024年05月1日 的回复
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

8/10 还可以

Royce

与配偶出行, 商务旅客
满意：服务设施，员工和服务
Property overall ok, room stuffy
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月29日 的回复
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

4/10 很差

Savannah

与家人出行, 带宠物出行
满意：员工和服务，清洁度
You pay $30/per night for pet fee which wasn’t told to us. The beds are also super hard so it’s hard to get any good rest other than that it was a normal and okay stay. The staff was very nice and friendly.
2024 年 4 月入住 2 晚
Hotel Management 于 2024年04月29日 的回复
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

8/10 还可以

Devaughn

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had a clean room. Staff was very nice and professional. Will come back!
2024 年 4 月入住 3 晚
Hotel Management 于 2024年04月29日 的回复
Thank you for your review and for choosing our hotel. We’re happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

10/10 超赞

Hugo

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月23日 的回复
Thank you for your feedback!

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Hotel Management 于 2024年04月23日 的回复
Thank you for your feedback!

10/10 超赞

Andrew

2024 年 4 月入住 1 晚
Hotel Management 于 2024年05月7日 的回复
Thank you for your feedback!

6/10 一般

Gary

商务旅客
满意：清洁度
Water leaking in room. Saturated carpet under A/C. Floor smelled of sewage.
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月10日 的回复
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

10/10 超赞

Jade

满意：清洁度、员工和服务、住宿条件和设施
this was my first time staying at a Best Western and will be a returning customer! very clean, newly updated, all facilities were working, beds were incredibly comfortable. staff was nice and helpful. 10/10!
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月10日 的回复
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

10/10 超赞

Patricia

Great customer service
2024 年 3 月入住 1 晚
Hotel Management 于 2024年04月10日 的回复
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us!

10/10 超赞

Nicia

2024 年 3 月入住 1 晚
Hotel Management 于 2024年04月3日 的回复
Thank you for your feedback!

4/10 很差

Bobby，Corpus Christi

不满意：员工和服务
2024 年 3 月入住 2 晚
Hotel Management 于 2024年03月25日 的回复
Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 超赞

Ronald L.

满意：清洁度、员工和服务、服务设施、住宿条件和设施
best western university was clean and well kept. pretty quiet considering it is close to I-20, Cracker Barrell right next door. Breakfast at hotel was good.
2024 年 3 月入住 1 晚
Hotel Management 于 2024年04月10日 的回复
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 超赞

Kirk

满意：清洁度、员工和服务、住宿条件和设施
I felt safe because of the area and the staff. Perfect for my family.
2024 年 3 月入住 1 晚
Hotel Management 于 2024年03月25日 的回复
Thank you, we are glad to hear you and your family felt safe!

8/10 还可以

julie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed there 2 different nights. The first night my husband found mold on one of the curtains from the air conditioner and the second room we had on the second visit was very clean and comfortable. The gentleman @ Check-in the first time stay was absolutely awesome. He needs kudos. Super friendly and informative about the area.
2024 年 2 月入住 1 晚
Hotel Management 于 2024年04月10日 的回复
It was a pleasure accommodating you. I really appreciate you taking the time to share your feedback and being so open with us. On behalf of the hotel please accept my apology for any dissatisfaction you experienced. I will share your comment to the relevant department to make sure improvements are made. Thank you for choosing to stay at our property.

10/10 超赞

Jimmy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and safe
2024 年 3 月入住 1 晚
Hotel Management 于 2024年03月25日 的回复
Thank you for your feedback!

6/10 一般

Steve

与家人出行
满意：清洁度
不满意：服务设施
Property had good sides but it is very much dated. Elevator was something out of the past and the toilets were the old 18 inch off the floor style.
2024 年 3 月入住 1 晚
Hotel Management 于 2024年03月25日 的回复
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We really appreciate you bringing this issue to my attention.

10/10 超赞

Cori

满意：服务设施
.
2024 年 3 月入住 1 晚
Hotel Management 于 2024年03月7日 的回复
Thank you for your positive feedback!

10/10 超赞

Raul

2024 年 3 月入住 1 晚
Hotel Management 于 2024年03月25日 的回复
Thank you for your feedback!

10/10 超赞

Cristine

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Hotel Management 于 2024年03月1日 的回复
Thank you for your feedback!

10/10 超赞

Amber

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Hotel Management 于 2024年03月1日 的回复
Thank you for your feedback!

10/10 超赞

Daija

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Hotel Management 于 2024年02月27日 的回复
Thank you for your feedback!

10/10 超赞

James

2024 年 2 月入住 4 晚
Hotel Management 于 2024年02月27日 的回复
Thank you for your feedback!

10/10 超赞

Joshua

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Hotel Management 于 2024年02月19日 的回复
Thank you for your feedback!

10/10 超赞

Raymond

满意：员工和服务，清洁度
2024 年 2 月入住 1 晚
Hotel Management 于 2024年02月19日 的回复
Thank you for your feedback!

8/10 还可以

Philip

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great deal!
Surprisingly nice for the super cheap price! All the amenities of a much more expensive hotel. Staff was friendly. Breakfast was nice.
2024 年 2 月入住 2 晚
Hotel Management 于 2024年02月19日 的回复
Thank you for your review and for choosing our hotel. We’re happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

8/10 还可以

Dalton

商务旅客
满意：清洁度、员工和服务、客房舒适度
2024 年 2 月入住 1 晚
Hotel Management 于 2024年02月19日 的回复
Thank you for your feedback!

10/10 超赞

Katie

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, friendly & convenient
2024 年 1 月入住 3 晚
Hotel Management 于 2024年02月6日 的回复
Thank you for your review and for choosing our hotel. We’re happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

6/10 一般

Candy

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Potential to be a GREAT hotel IF the following issues are addressed: 1. Uncomfortable beds 2. Unsafe Elevator Everything else was great! The cleanliness, the staff, and the fresh baked cookies.
2024 年 2 月入住 1 晚
Hotel Management 于 2024年02月6日 的回复
We apologize that our service did not satisfy your expectations. We are looking into this issue and hope to resolve it promptly and accurately.

8/10 还可以

David

与家人出行
满意：清洁度、员工和服务、客房舒适度
2024 年 1 月入住 1 晚
Hotel Management 于 2024年02月3日 的回复
Thank you for your review and for choosing our hotel!

10/10 超赞

Andrea

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great value for your money!!!
We couldn’t have asked for a better accommodation. The room was spacious, staff was great, breakfast was wonderful. The other guests were friendly and our pets enjoyed the grassy areas.
2024 年 1 月入住 1 晚
Hotel Management 于 2024年02月3日 的回复
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

10/10 超赞

Kevin

满意：住宿条件和设施，服务设施
It was nice and clean
2024 年 1 月入住 1 晚
Hotel Management 于 2024年01月22日 的回复
Thank you for your feedback!

6/10 一般

Juan Miguel

商务旅客
满意：服务设施，员工和服务
不满意：清洁度
Rooms could be cleaner, there was blood splatter on tha bathroom door and some fine splatter on the outside of the tub. I had to kill a roach, and found some press ons on the carpet near the bed. It was quiet not bad overall, main thing is rooms could be cleaner.
2024 年 1 月入住 2 晚
Hotel Management 于 2024年01月23日 的回复
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

8/10 还可以

Vernal

满意：员工和服务，清洁度
Nice staff, room clean, but the TV and connection issues.
2024 年 1 月入住 1 晚
Hotel Management 于 2024年01月23日 的回复
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

10/10 超赞

Jose

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Hotel Management 于 2024年01月22日 的回复
Thank you for your feedback!

10/10 超赞

Danika

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Hotel Management 于 2024年01月22日 的回复
Thank you for your feedback!

10/10 超赞

Melissa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
#A1Service
The staff was so friendly and helpful frim before checking in all the way to checking out. If I ever need to stop through, I will definitely lodge here. Thanks for taking real good care of me, along with others that I know was staying there at that time.
2024 年 1 月入住 1 晚
Hotel Management 于 2024年01月23日 的回复
Wonderful!! We are happy to hear you enjoyed your stay. We take pride in providing a comfortable and welcoming atmosphere for our traveling guests while they are away from home. If you are ever in the area again please pay us a visit, we would love to have you as a guest again.

10/10 超赞

Prosper

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 4 晚
Hotel Management 于 2024年01月23日 的回复
Thank you for your feedback!

10/10 超赞

John

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Hotel Management 于 2024年01月23日 的回复
Thank you for your feedback!

8/10 还可以

Jeff

2024 年 1 月入住 1 晚
Hotel Management 于 2024年01月23日 的回复
Thank you for your feedback!

8/10 还可以

Laura

与家人出行
满意：清洁度、员工和服务、客房舒适度
Not that grest
The staff was friendly. The hotel was ok.
2023 年 12 月入住 1 晚
Hotel Management 于 2024年01月23日 的回复
Thank you for your review and for choosing our hotel.

10/10 超赞

Vicki

2024 年 1 月入住 1 晚
Hotel Management 于 2024年02月3日 的回复
Thank you for your feedback!

10/10 超赞

Vicki

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly and quiet
2024 年 1 月入住 1 晚
Hotel Management 于 2024年02月3日 的回复
Thank you for taking the time to review your stay with us!

10/10 超赞

Mary-Milam

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Hotel Management 于 2024年01月5日 的回复
Thank you for your feedback!