室外游泳池,日光浴躺椅

关于雷东多海滩及码头索内斯塔酒店的点评

4 out of 5
雷东多海滩及码头索内斯塔酒店
300 N Harbor Dr, Redondo Beach, CA

点评

8.6

超赞

10 分 - 超赞。589 条好评,共有 1003 条点评" "
8 分 - 还可以。221 条好评,共有 1003 条点评" "
6 分 - 一般。111 条好评,共有 1003 条点评" "
4 分 - 很差。43 条好评,共有 1003 条点评" "
2 分 - 糟糕。39 条好评,共有 1003 条点评" "

8.8/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

6/10 一般

Sanh

商务旅客
不满意:住宿条件和设施,员工和服务
Feels like an old hotel in the room. Parking structure looks to be under construction.
2024 年 5 月入住 1 晚

10/10 超赞

Ivy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property bartender wasn't very attentive but all in all a great stay
2024 年 5 月入住 2 晚
Customer Service 于 2024年05月15日 的回复
Ivy, thank you for choosing to stay at Sonesta Redondo Beach & Marina and for your kind words about our property. We regret to hear about the less-than-stellar service at the bar, but we're glad that you enjoyed your stay overall. We look forward to welcoming you back for an even better experience.

2/10 糟糕

Taylor

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月14日 的回复
Taylor, thank you for taking the time to provide your rating. We regret to learn that your experience was not up to the mark and we hope you give us another chance to better serve you in the future.

8/10 还可以

Alon

满意:住宿条件和设施,清洁度
不满意:员工和服务
2024 年 5 月入住 2 晚
Customer Service 于 2024年05月14日 的回复
Alon, thank you for choosing Sonesta Redondo Beach & Marina and for sharing your positive rating. We hope to have the opportunity to welcome you back in the future.

10/10 超赞

Hamilton,Altadena

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We went to the Beachlife festival. Right across the street. Lots of fun. Very dog friendly and walkable to everything.
2024 年 5 月入住 3 晚
Customer Service 于 2024年05月12日 的回复
Hamilton, it sounds like you had an enjoyable time at Sonesta Redondo Beach & Marina, especially attending the Beachlife festival just across the street, taking advantage of the walkability, and appreciating our dog-friendly policy. We're glad you had a lot of fun and hope to welcome you back for more memorable experiences.

10/10 超赞

George

满意:服务设施
Comfortable room, all staff were friendly and professional.
2024 年 5 月入住 2 晚
Customer Service 于 2024年05月12日 的回复
George, we're glad you found your stay at Sonesta Redondo Beach & Marina to be enjoyable. Our team members greatly appreciate your compliments about their friendliness and professionalism. We hope to continue making your future stays just as comfortable.

2/10 糟糕

Mark

2024 年 5 月入住 3 晚
Customer Service 于 2024年05月11日 的回复
Mark, while we are disappointed to see your rating, we appreciate your feedback. We're committed to providing our guests with a satisfactory stay, and we regret hearing that we didn't meet expectations during your visit. Should you have any specific feedback about your stay, we would be very interested to hear it in order to improve. Thank you, and we hope to have another opportunity to serve you better.

10/10 超赞

Jake

满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 5 月入住 4 晚
Customer Service 于 2024年05月8日 的回复
Jake, it's lovely to see such positive feedback about your stay at Sonesta Redondo Beach & Marina. We genuinely appreciate your kind words. These reflections encourage us to keep striving for excellence in all aspects of the guest experience. We eagerly look forward to your next visit.

8/10 还可以

Estela

满意:住宿条件和设施,清洁度
2024 年 5 月入住 2 晚
Customer Service 于 2024年05月8日 的回复
Estela, thank you for the high rating you've given the Sonesta Redondo Beach & Marina. We're thrilled to know you had a positive experience at our establishment. We eagerly look forward to welcoming you back in the future.

10/10 超赞

Timothy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place very clean staff was friendly& professional
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月25日 的回复
Timothy, it's fantastic to hear your positive feedback about the Sonesta Redondo Beach & Marina. We're thrilled you found our location to be excellently maintained, and that our team members provided professional and warm service. Thank you for choosing us and we look forward to serving you on your next visit.

10/10 超赞

Timothy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay staff was very friendly and profisional
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月25日 的回复
Timothy, it's wonderful to know that you found the Sonesta Redondo Beach & Marina to be a fantastic place for your stay! Your compliments on the friendliness and professionalism of our team members are deeply appreciated. We hope to serve you again in the near future.

6/10 一般

Sumlee

满意:清洁度
不满意:员工和服务
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月24日 的回复
Sumlee, it seems your stay with us didn't quite meet your expectations. We value every feedback and would appreciate any specifics on how we can improve our services. We endeavor to enhance our guest experience and hope to have another opportunity to serve you again in the future.

8/10 还可以

Thomas

与家人及幼儿出行, 与家人出行
满意:清洁度、服务设施、住宿条件和设施
The room was clean, but a bit dated. The pool area was ok, but the pool was a bit dirty. There is a nice tennis court, but the basketball hoop is pretty beat up. I am told the surrounding area can be really fun, but there was a bunch of construction when we were there so it wasn’t really the case for us.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月21日 的回复
Thomas, it's pleasing to hear that you found your room to be clean during your stay at Sonesta Redondo Beach & Marina. We genuinely value your feedback about the pool area and the recreational facilities. Regular maintenance continues to be our priority to enhance guest experience. While we have no control over any local construction, we hope your future visits coincide with more peaceful times. We hope to impress you on your next stay with us, ensuring you have a chance to fully enjoy the surround.

8/10 还可以

Robert

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel, enjoyed stay and would return. Only problem, showing some wear and tear.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月20日 的回复
Robert, thank you for choosing Sonesta Redondo Beach & Marina and dedicating the time to share your experience. We're pleased you enjoyed your stay and ready to welcome you back soon. As for your comments about certain areas needing attention, our team constantly strives to maintain our premises up to standard. We appreciate your observation and look forward to an opportunity to demonstrate our progress on your next visit. Safe travels.

10/10 超赞

John

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I really like the hotel, but there were no hooks in bathroom to hang up clothes. A small microwave would have been nice, and coffee cups were too thin. Everything else was great. Beds were really comfy, and room really clean. Staff were very nice and helpful.
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月20日 的回复
John, we thank you for sharing your experience at Sonesta Redondo Beach & Marina. We appreciate your feedback on the lack of amenities in the bathroom and the quality of the cups. You'll be glad to know we are constantly exploring ways to improve based on guests' suggestions. Meanwhile, we're delighted that our comfortable beds and pristine rooms contributed to a pleasant stay, and that our team members were able to assist you effectively. Looking forward to welcoming you back for an even more tailored experience.

10/10 超赞

Sheldon

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月20日 的回复
Sheldon, thank you for taking the time to rate Sonesta Redondo Beach & Marina so highly. We're delighted your stay with us made such a positive impression. We look forward to welcoming you back on your next trip.

10/10 超赞

Ernest

与家人出行
The property was clean, all the staff from housekeeping, bar and restaurant, bellhop to the front desk where pleasant and attentive.
2024 年 4 月入住 7 晚
Customer Service 于 2024年04月18日 的回复
Ernest, thank you for sharing your 5-star experience at Sonesta Redondo Beach & Marina. We're thrilled to learn that our team members from different areas made your stay memorable with their pleasant demeanor and attention to detail. Your kind words a true testament to our commitment to providing exceptional service. We eagerly await your next visit.

10/10 超赞

Debra

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 6 晚
Customer Service 于 2024年04月15日 的回复
Thank you for this excellent rating, Debra!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Redondo Beach & Marina! We'd love to host you again someday for yet another unforgettable visit.

10/10 超赞

Theresa

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and well decorated.
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月9日 的回复
Theresa, thank you for recognizing the cleanliness and decor at Sonesta Redondo Beach & Marina. Ensuring an immaculate and stylish environment is top priority for us. We look forward to welcoming you back in the future.

10/10 超赞

David Van

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Customer Service 于 2024年04月11日 的回复
David, we're absolutely delighted to see your 5-star rating for Sonesta Redondo Beach & Marina! It brings us immense joy knowing our efforts in providing an exceptional stay are appreciated. We cannot wait to welcome you back for another memorable visit with us.

8/10 还可以

Yuliya,LOS ANGELES

2024 年 3 月入住 8 晚
Customer Service 于 2024年04月11日 的回复
Yuliya, we're glad to hear that your experience at Sonesta Redondo Beach & Marina was pleasing. Your rating means a lot to us because it shows we're meeting guests' expectations. Thank you for taking the time to rate us. We look forward to your next visit.

10/10 超赞

Antonio

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great property!
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月9日 的回复
Antonio, we're thrilled to see you had such an enjoyable stay at Sonesta Redondo Beach & Marina. It's wonderful that you appreciate our property. We eagerly await your next visit.

10/10 超赞

Jeanne

满意:清洁度、员工和服务、住宿条件和设施
Wonderful
2024 年 3 月入住 5 晚
Customer Service 于 2024年04月9日 的回复
Jeanne, it's rewarding to hear that your stay at Sonesta Redondo Beach & Marina was wonderful. We sincerely hope to have the opportunity of welcoming you back in the future.

10/10 超赞

nataly

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our stay was amazing , it was for one night we got the double queen bed ocean view , the staff were very accommodating and helpful and they were amazing , very professional with the least effort from my side , the perfect place to unplug with a view and a quiet place. Highly recommend. Some taps and mirrors need to be changed cause its a little old but very very clean and functioning properly. It was the easiest check out with no hussle no added fees or surprise charges in the end.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月8日 的回复
Nataly, it's always wonderful to hear about a fantastic stay! We are thrilled that Sonesta Redondo Beach & Marina offered you an amazing experience with our double queen bed ocean view room, and that our accommodating and professional team members added to your enjoyment. It's great to know that you found our location to be a perfect place to relax with incredible views. We appreciate your mention of how easy and transparent our check-out process is, as well as your recommendations. Thanks for the feedback regarding the fittings in the hotel, and rest assured, your comments have been taken into consideration for further improvements. Looking forward to welcoming you back in the future.

10/10 超赞

Fraser

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Anti social behaviour in the marina car park opposite the hotel was a concern although it didn’t impact us directly. Our rental was parked in that car park. Other than that, we were pleased with the hotel and the ocean view.
2024 年 3 月入住 4 晚
Customer Service 于 2024年03月26日 的回复
Fraser, it's comforting to know that despite the occurrences beyond our control in the nearby area, you still thoroughly enjoyed your stay at Sonesta Redondo Beach & Marina. We value your endorsement regarding our ocean view. For future visits, if you have any concerns, our team members are always here to help. We're looking forward to welcoming you back!

6/10 一般

Stephanie

满意:员工和服务,清洁度
2024 年 3 月入住 5 晚
Customer Service 于 2024年03月24日 的回复
We appreciate you taking the time to share your feedback, Stephanie.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

4/10 很差

Benedicta Garcia

不满意:清洁度、员工和服务、住宿条件和设施
Not worth $250 a day
2024 年 3 月入住 6 晚
Customer Service 于 2024年03月20日 的回复
Benedicta Garcia, we're taking note of your feedback. The value of our accommodations and facilities is something we constantly strive to enhance. Rest assured we're considering your remarks to ensure better experiences for our future guests. We hope you may give us another chance to serve you.

10/10 超赞

anna

带宠物出行
满意:清洁度、服务设施、住宿条件和设施
Perfect hotel
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月18日 的回复
Anna, thanks for sharing your impressions about Sonesta Redondo Beach & Marina. We're sincerely pleased to know it lived up to your expectations. We are thrilled to have imparted a perfect stay. We hope to have the pleasure of welcoming you back for another memorable stay.

6/10 一般

Lauren

满意:住宿条件和设施,员工和服务
2024 年 3 月入住 4 晚
Customer Service 于 2024年03月17日 的回复
Thank you for sharing, Lauren.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

2/10 糟糕

Ryan

不满意:清洁度、员工和服务、住宿条件和设施
Poor customer service. Would not recommend to anyone.
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月12日 的回复
Ryan, it's disappointing to learn about your experience with our customer service. Everyone at our hotel is committed to delivering high-quality service and your account suggests otherwise. Your feedback is valuable and allows us to discover areas where we can enhance our guest experiences. We do hope for a chance to change your impression in the future.

6/10 一般

Jeremy,Gulfport

与配偶出行
Property outdated, rooms are nice but they need a whole renovation
2024 年 3 月入住 3 晚
Customer Service 于 2024年03月6日 的回复
Jeremy, we appreciate your feedback. It's great to hear you found the rooms pleasant even though you noted areas for improvement. We're continuously working to enhance our guest experience and will take your comments into consideration for future renovations.

10/10 超赞

Mitchell

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is amazing and it’s so close to walk to the beach restaurant and shopping the hotel bar was super good are bartender Sal was a amazing gentleman this hotel will be my always go to spot now
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月5日 的回复
Mitchell, we're delighted to hear that you found your experience at Sonesta Redondo Beach & Marina to be memorable. It's wonderful that our convenient location and well-crafted beverages served by our esteemed colleague Sal enhanced your stay. We're thrilled to be your preferred choice moving forward. Looking forward to welcoming you back!

4/10 很差

Zelik

不满意:员工和服务
2024 年 2 月入住 5 晚
Customer Service 于 2024年03月4日 的回复
We appreciate the feedback, Zelik.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 超赞

Lance

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great Redondo Beach location on the Strand
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月28日 的回复
Lance, we're thrilled to know that you enjoyed Sonesta Redondo Beach & Marina's fabulous, beachfront location. We appreciate your positive comments and look forward to your next visit with us.

10/10 超赞

Jerome

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
everything was great
2024 年 2 月入住 3 晚
Customer Service 于 2024年02月27日 的回复
Jerome, we appreciate your succinct review. It's splendid to learn that you found everything to your satisfaction at Sonesta Redondo Beach & Marina. Thank you for sharing your positive feedback and we look forward to your future visits.

10/10 超赞

Haemi

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, in good condition. Very convenient to the pier where you can view a great sunset. Advertised with breakfast but this is paid. No shuttle service.
2024 年 2 月入住 2 晚
Customer Service 于 2024年02月27日 的回复
Haemi, we're thrilled to hear you appreciated the pristine conditions at Sonesta Redondo Beach & Marina and enjoyed our convenient location near the pier. We hope those sunset views were nothing short of spectacular! We acknowledge your feedback about the breakfast and shuttle service and will certainly use it as we continually improve our services. We can't wait to welcome you back for another memorable stay.

10/10 超赞

judy

满意:清洁度、员工和服务、住宿条件和设施
Friendly staff and great location.
2024 年 2 月入住 5 晚
Customer Service 于 2024年02月25日 的回复
Judy, it's fantastic to hear that you had such a wonderful experience at Sonesta Redondo Beach & Marina. We are overjoyed you enjoyed the great setting and found our team members to be courteous. We look forward to welcoming you back in the future!

10/10 超赞

Melissa

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location
2024 年 2 月入住 3 晚
Customer Service 于 2024年02月23日 的回复
Melissa, it's a delight to hear you enjoyed your stay at Sonesta Redondo Beach & Marina and appreciated its strategic location. We believe a great location forms the basis of a memorable trip. Looking forward to seeing you again when your travels bring you back to our area. Safe travels!

10/10 超赞

Till

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly stuff, nice beach in front to have a walk - would def recommend
2024 年 2 月入住 3 晚
Customer Service 于 2024年02月19日 的回复
Till, thank you for your kind words about Sonesta Redondo Beach & Marina. We appreciate your recommendation and we're thrilled to hear you enjoyed your walk on the scenic beach nearby. It's also delightful to know our team members made a positive impression with their friendly service. We look forward to welcoming you back soon for another pleasant stay.

10/10 超赞

Martin

满意:清洁度、员工和服务、住宿条件和设施
Love the Sonesta!
2024 年 2 月入住 2 晚
Customer Service 于 2024年02月14日 的回复
Martin, it's thrilling to hear that you loved your stay at Sonesta Redondo Beach & Marina. We aim to provide a memorable experience and your feedback warms our hearts. Looking forward to welcoming you back in the future.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月13日 的回复
Thank you for the great rating!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Redondo Beach & Marina! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 超赞

Susan

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay at for the Super Bowl 10k Race! And if you haven’t checked out Sol - restaurant on the property- it’s a must! Great food and reasonable prices!
2024 年 2 月入住 2 晚
Customer Service 于 2024年02月13日 的回复
Susan, we're delighted to hear that you enjoyed your stay at Sonesta Redondo Beach & Marina during the Super Bowl 10k Race! Isn't Sol a fantastic dining experience? We're pleased you appreciated the cuisine and found the prices to be reasonable. We look forward to the possibility of welcoming you back in the future.

10/10 超赞

Ann

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A consistently great hotel
When visiting our family Sonesta Redondo Beach is always our first choice hotel. It is comfortable, clean, and convenient to our kids home in Rancho Palos Verdes.
2024 年 2 月入住 3 晚
Customer Service 于 2024年02月8日 的回复
Ann, it's great to hear that Sonesta Redondo Beach & Marina consistently serves as your preferred hotel when visiting family! We're delighted to know that our convenient location, cleanliness, and comfort meet your needs. We look forward to welcoming you back during your next visit.

10/10 超赞

mark

满意:清洁度、员工和服务、服务设施、住宿条件和设施
staff was attentive,accomodating and very kind.my stay was fantastic
2024 年 1 月入住 7 晚
Customer Service 于 2024年02月8日 的回复
Mark, thank you for sharing your experience at Sonesta Redondo Beach & Marina. We're thrilled to read that our team members were attentive and kind, and that your stay was fantastic. Your kind words mean the world to us and we hope to welcome you back soon.

10/10 超赞

Kevin

2024 年 2 月入住 2 晚
Customer Service 于 2024年02月8日 的回复
Kevin, thank you for choosing Sonesta Redondo Beach & Marina. It's wonderful to know you had such a terrific experience. We're eager to host you again for another exceptional stay in the near future.

2/10 糟糕

Page

2024 年 2 月入住 2 晚
Customer Service 于 2024年03月21日 的回复
Thank you for sharing your feedback, Page.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

8/10 还可以

Cari

与配偶出行, 商务旅客
满意:员工和服务、服务设施、住宿条件和设施
Everything was amazing! People were nice, food was amazing, the beds were so comfy! They only complaint I have is the showers. I'm a 6 foot women and the shower head caters to short people.
2024 年 1 月入住 2 晚
Customer Service 于 2024年02月4日 的回复
Cari, it's wonderful to hear that your stay at Sonesta Redondo Beach & Marina had many highlights, from our amiable team members to our delightful dishes and comfortable beds. In regards to the shower head, your feedback will be taken into account as we continuously strive to enhance our guest experience. We're glad you enjoyed your visit, and we look forward to welcoming you back for an even more pleasing stay.

8/10 还可以

Cari

Customer Service 于 2024年03月21日 的回复
Cari, it's fantastic to know that your stay at Sonesta Redondo Beach & Marina made a positive impression. We value your rating and hope to welcome you back for another memorable stay soon.

6/10 一般

Jesse

商务旅客
不满意:住宿条件和设施
Worn hotel in a nice location
Great location, but the hotel itself is mediocre. My room had electrical outlets on the desk but none of them worked and there was no way for me to access the wall behind the desk to troubleshoot the issue. Since there were no outlets near the desk; I was unable to use my computer on the desk because there was no where to plug it in. The gym is split between two rooms which is inconvenient (cardio vs. weights). The cardio equipment is worn and corroded, and most have broken water bottle holders. I will choose to stay somewhere else next time I'm in town.
2024 年 1 月入住 3 晚
Customer Service 于 2024年02月3日 的回复
Jesse, it appears some aspects of your stay did not meet expectations. We regret to hear about the challenges involving the electrical outlets and gym facilities. We've noted your feedback and assure you we'll make necessary strides in enhancing our amenities. We value your patronage and do hope for another opportunity to make your next experience significantly better.

6/10 一般

Aaron

与配偶出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
I wanted to love this property due to its location near the coast and Redondo Marina. The updated lobby area doesn’t match with the room we were provided. I booked the room with an ocean view for sunsets. I just expected it to be more clean and updated. It was clearly worn out, not very clean, the shower was dingy. The carpet appeared to be dirty. However, the location is good and traffic is not TOO terrible in the area. Walkable to restaurants & marina/harbor/pier.
2024 年 1 月入住 2 晚
Customer Service 于 2024年02月3日 的回复
Aaron, thank you for providing feedback on your stay. We understand that the aspects of the room did not meet your expectations, and we apologize for any inconvenience this may have caused. Our team continuously strives to provide comfortable accommodations and we take notes about cleanliness and updating rooms.We're glad to hear that you appreciated our strategic location with easy access to a variety of amenities. It's the feedback like this that helps us to improve and strive to make each stay better than the last. We hope that you would give us another chance to provide a more satisfactory experience.