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关于鹰石市帕萨迪纳老城附近凯富酒店的点评

2.5 out of 5
鹰石市帕萨迪纳老城附近凯富酒店
2300 Colorado Blvd., Los Angeles, CA

点评

8.6

超赞

10 分 - 超赞。462 条好评,共有 1000 条点评" "
8 分 - 还可以。384 条好评,共有 1000 条点评" "
6 分 - 一般。99 条好评,共有 1000 条点评" "
4 分 - 很差。27 条好评,共有 1000 条点评" "
2 分 - 糟糕。28 条好评,共有 1000 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.4/10

住宿条件和设施

8.4/10

环保

点评

8/10 还可以

CHIHWU

满意:住宿条件和设施,员工和服务
價格合宜
價格良好 早餐尚可 位置在交流道附近交通方便 清潔度普通
2019 年 10 月入住 1 晚
Esmirna Medeles 于 2019年10月14日 的回复
Thank you!

8/10 还可以

HSIN CHU

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
安靜,但是窗戶都不能開。空氣流通不好
2019 年 7 月入住 3 晚
Esmirna Medeles 于 2019年07月20日 的回复
Dear guest: Thank you for letting us know about the window in your room. We will be sure to notify our maintenance person as the window may have been stuck. Please know that the windows in all rooms can be open and also keep in mind that if there are any issues or questions our friendly agents can always help. Thank you for your valuable comments and for allowing us the opportunity to serve you. Esmirna Medeles Director of Sales

8/10 还可以

Zongxu

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
宽敞干净、早餐好
酒店位置还不错,周边也很方便,有大小超市和很多饭馆,相当于在eagle rock市区么,没敢住洛杉矶市内而是专门选的周边地区因为都不推荐住洛杉矶市区实在不安全。eagle rock在好莱坞的东边,离好莱坞区域还有格里菲斯天文台那个小山比较近,方便去那里。旅馆是汽车旅馆形式,二层板房,因为不在市区地方大,有电梯方便搬沉重行李,房间也挺大,宽敞。隔音一般而且汽车旅馆的形式都是门前直接对停车场,要是有人晚上进出会吵一下。但周边很安静。 设施不算旧,也挺齐全,而且房间比较宽敞用起来也比较舒服。卫生也不错,就是浴缸有些莫名其妙的条状贴纸,大概是防滑的,不像其他地方浴缸底本身有防滑点。但是我们的贴纸都开了,而且这种贴纸是不是比较容易污染? 免费停车位很多,基本够用。免费早餐非常不错,样子比较多(相对美式旅馆早餐来说),有各种面包和自制华夫饼机器,难得是还有热菜蒸鸡蛋和香肠/培根,果汁和咖啡牛奶也很齐全。 服务中规中据,前台有点严肃,不过并不冷淡。
2018 年 9 月入住 3 晚
Esmirna Medeles 于 2018年10月12日 的回复
亲爱的宗旭: 感谢您抽出宝贵时间撰写关于您入住我们的全面评论。 我很高兴地看到您发现酒店的位置方便,安全,靠近好莱坞地区和格里菲斯天文台。 我很高兴您发现我们的房间舒适,干净,宽敞,适合您和您的家人,您可以享受我们每天早上为所有客人提供的美味早餐。 很高兴为您服务,我们希望您在下次去洛杉矶期间能够很快再见到您。 继续旅行! 此致 Esmirna Medeles Director of Sales

10/10 超赞

JIANNWOEI

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect
Great hotel
2017 年 6 月入住 3 晚
Dear Traveller, We are glad you enjoyed your stay with us! It is always encouraging to receive positive feedback from our guests. Please keep us in mind next time you are traveling to LA Kind regards, Esmirna Medeles Director of Sales

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good without breakfast
Breakfast room is small, hard to find the seat. Also, don't expect the breakfast too much. Otherwise, everything is good.
2017 年 6 月入住 3 晚
Dear Traveller, Thank you for taking the time to complete a review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to improve our services, and to create an enjoyable experience for each of our guests. Sincerely, Esmirna Medeles Director of Sales

8/10 还可以

Chun

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
clean room for one night sleep
just a good place for sleep. clean and no specific pros and cons.
Dear Chun, Thank you for taking the time to rate our hotel. We appreciate your candid feedback, and we are glad that you had no issues during your stay. Please keep us in mind next time your plans include traveling to Los Angeles California. Respectfully, Esmirna Medeles Director of Sales

10/10 超赞

Amanda

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, quiet, and close to great eats in Eagle Rock.
2024 年 5 月入住 1 晚

8/10 还可以

Makoto

满意:员工和服务,清洁度
good
2024 年 5 月入住 1 晚
Esmirna Medeles 于 2024年05月12日 的回复
We are glad you enjoyed your stay.

10/10 超赞

Ericka

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very easy, good and comfortable
2024 年 5 月入住 4 晚
Esmirna Medeles 于 2024年05月12日 的回复
We are glad you had a comfortable stay. We hope to see you again soon.

8/10 还可以

Arik,Palo Alto

与家人出行
满意:员工和服务,清洁度
It was very noisy. The ice machine was right next to our room and woke us up any time someone got ice. The room was quite clean but it smelled strongly of lysol or similar. We had to leave early because of the smell.
2024 年 5 月入住 3 晚
Esmirna Medeles 于 2024年05月12日 的回复
We are sorry to hear that. We'll be sure to share your comments with our housekeeping department. We appreciate your honest feedback.

10/10 超赞

JONATHAN

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hôtel au top ! Propre (ménage fait tous les jours mais 2 fois nous avons eu des draps sale mais changés immédiatement après leur avoir dit) petit bémols, bruyant ! Mais c’est juste le manque de savoir vivre des autres gens ….
2024 年 4 月入住 10 晚
Esmirna Medeles 于 2024年05月12日 的回复
Merci!

6/10 一般

Milind

满意:住宿条件和设施,清洁度
2024 年 4 月入住 1 晚
Esmirna Medeles 于 2024年05月12日 的回复
Thank you for rating your stay with us!

4/10 很差

Pearlyvene

与家人出行
This is an alright place to stay but, the older woman with salt and pepper hair that is behind the counter sometimes is not nice at all. I was only trying to ask her a question and she rudely and abruptly snapped back at me. All she needed to say is, "I am sorry, I am busy at the moment. Please wait a moment and someone will be with you." That type of response and attitude is not acceptable!
2024 年 4 月入住 3 晚
Esmirna Medeles 于 2024年04月27日 的回复
I am sorry you had the impression, but that is not how things were. You were in line behind another person, and you noticed that my co-worker was helping another guest. Then you saw me behind the counter, and perhaps thought I was not busy at the moment, even thought I was typing, and I was working with a remote support team. You told me that you wanted your deposit back, and I replied: I am sorry, my co-worker will be with you shortly, and you went back online. While we appreciate all our customers' feedback, it is also important to address the facts as they happened.

10/10 超赞

Lorenzo

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
its close to everything that we need to get to!
2024 年 4 月入住 8 晚
Esmirna Medeles 于 2024年05月12日 的回复
We are glad the hotel's location is perfect for you. Thank you for staying with us, and we look forward to your next visit.

10/10 超赞

Suevia

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful and quiet area away from the hustle and bustle of the city. Stayed here a few times and the rooms are always clean. Lots of parking.
2024 年 3 月入住 2 晚
Esmirna Medeles 于 2024年05月12日 的回复
Thank you for your loyalty. We look forward to your next stay.

8/10 还可以

Matthew

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Proximity to dodger stadium was a bonus.
2024 年 4 月入住 1 晚
Joseline 于 2024年04月30日 的回复
Thank you for rating your stay. We look forward to your next visit.

10/10 超赞

Jitendra

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
We stayed at this basic motel, which offered complimentary breakfast. Our two-day stay was peaceful, and many other families stayed there. Pros: - Affordable rates - Good breakfast selection - Convenient location near Glendale and Universal Studio Cons: - Limited parking; we had to park far from our room when we arrived late at night - The motel charged us a $100 deposit, and we have yet to receive a refund after three days.
2024 年 4 月入住 2 晚
Esmirna Medeles 于 2024年04月16日 的回复
I will look into the refund of your deposit. As you pointed out, a refund usually takes 3 - 5 business days, but sometimes a bit longer depending on your financial institution. Needless to say, we do appreciate your valuable feedback, and we look forward to your next visit.

10/10 超赞

John

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice staff. I will definitely go back there .
2024 年 3 月入住 5 晚
Esmirna Medeles 于 2024年04月16日 的回复
We are happy to hear that! Please keep in mind our new hotel name "The Hills Inn Eagle Rock" if your future dates are after August 12, 2024. We look forward to your next visit.

10/10 超赞

Venkata Phani Kishore

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Value for money.
2024 年 3 月入住 1 晚
Esmirna Medeles 于 2024年04月16日 的回复
We are happy that the hotel met your expectations and provided good value for your money. Thank you for sharing your experience with us.

8/10 还可以

Maura

2024 年 3 月入住 1 晚
Esmirna Medeles 于 2024年04月16日 的回复
Thank you for rating your stay with us. It was a pleasure serving you and we look forward to seeing you again soon at "The Hills Inn Eagle Rock"

10/10 超赞

Daryl

2024 年 3 月入住 4 晚
Esmirna Medeles 于 2024年03月30日 的回复
Thank you for rating your stay with us. We are glad you had a great stay at Comfort Inn Eagle Rock, and we look forward to your next stay.

8/10 还可以

Bharat

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room was clean. Water pressure in the shower was too low.
2024 年 3 月入住 1 晚
Esmirna Medeles 于 2024年03月22日 的回复
Thank you for rating your stay at Comfort Inn. We are glad the room cleanliness was to your expectations. Please keep us in mind next time you are traveling to Los Angeles.

10/10 超赞

Frederick,Lakewood

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Located perfectly for our visit to LA and Pasadena. Great room!
2024 年 3 月入住 3 晚
Esmirna Medeles 于 2024年03月22日 的回复
We are happy to hear you had a great stay. Please come back again soon.

6/10 一般

Janeth

不满意:住宿条件和设施
Joseline 于 2024年03月16日 的回复
Thank you for rating your stay with us. If there is anything you may want to share with us about your stay please feel free to contact us.

10/10 超赞

Artour

2024 年 3 月入住 1 晚
Esmirna Medeles 于 2024年03月15日 的回复
Thank you for rating your stay at Comfort Inn Eagle Rock! We are happy to know you had a positive experience with us and we look forward to your next visit.

8/10 还可以

Xavier

与配偶出行
满意:员工和服务
Good location. No the best one but ok
2024 年 3 月入住 1 晚
Esmirna Medeles 于 2024年03月15日 的回复
Thank you! We are glad you found the hotel's location convenient for the purposes of your trip. Please keep us in mind next time you are traveling to our area.

10/10 超赞

Deepak

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Decent hotel to stay, staff is very good. Love the breakfast. Ample amount of parking in the hotel and have good dining options nearby the hotel. There is a shopping complex near to hotel too.
2024 年 2 月入住 3 晚
Esmirna Medeles 于 2024年03月2日 的回复
We are happy to hear the hotel met your expectations, and that you enjoyed the breakfast provided at the hotel. Thank you for staying with us and we look forward to your next visit.

6/10 一般

Suzanne

与家人出行
满意:员工和服务
It’s fine enough but it’s loud, the rooms smell like cleaning solution mixed with old smoke smell and are very outdated
2024 年 2 月入住 1 晚
Esmirna Medeles 于 2024年03月1日 的回复
We are very sorry to hear about your experience. Please know your opinion matter to us and we'll work on improving our overall services. Thank you for your valuable feedback.

10/10 超赞

Joy

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The bed was stellar, always a parking spot, the hot tub relaxing and the breakfast more than expected. Seriously, excellent well kept Comfort Inn. Would stay again.
2024 年 2 月入住 5 晚
Esmirna Medeles 于 2024年03月1日 的回复
We are happy to hear you found the room comfortable. It was a pleasure serving you and we'll see you again soon.

8/10 还可以

Roxana

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We liked the location and rooms are nice and clean
2024 年 2 月入住 4 晚
Esmirna Medeles 于 2024年02月27日 的回复
Thank you for rating your stay with us. We are glad the hotel's location was perfect, and that you were satisfied with the hotel's accommodations. It was a pleasure serving you and we look forward to your next stay at Comfort Inn Eagle Rock.

10/10 超赞

Sebastian

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Bien ubicado, seguro y agradable
2024 年 2 月入住 6 晚
Esmirna Medeles 于 2024年02月27日 的回复
Muchas gracias por sus comentarios. Es muy grato saber que disfruto su estadia con nosotros y esperamos verlo de regreso muy pronto.

8/10 还可以

Anne

与家人出行, 商务旅客
满意:清洁度
This is a perfect hotel for a quick trip to California. We were on a college tour trip and this location was central to the schools we were checking out. The neighborhood of Eagle Rock had a lot to offer for meals and walkable streets. We’d stay here again.
2024 年 2 月入住 3 晚
Esmirna Medeles 于 2024年02月23日 的回复
Thank you very much for your comments. We are happy to hear that the hotel's location was perfect to tour colleges in the area. We are glad you enjoyed your stay and we look forward to your next visit.

8/10 还可以

Joelle

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great, room was clean, staff was nice. Only downside was the wifi was not great.
2024 年 2 月入住 5 晚
Esmirna Medeles 于 2024年02月23日 的回复
Thank you for your feedback. We are happy to hear the room you stayed in was to your liking. It was a pleasure serving you and we look forward to seeing you again soon.

10/10 超赞

Hannah

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Esmirna Medeles 于 2024年02月23日 的回复
Thank you for rating your stay with us. We are happy to know you had a great stay, and we look forward to your next visit.

10/10 超赞

Fabian,Bornival

满意:清洁度、员工和服务、住宿条件和设施
Excellente location
2024 年 1 月入住 2 晚
Esmirna Medeles 于 2024年02月3日 的回复
Muchas gracias! Esperamos que nos visite nuevamente.

8/10 还可以

Karen,Salinas

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bathroom too small, the door too close to the toilet.
2024 年 1 月入住 2 晚
Esmirna Medeles 于 2024年02月2日 的回复
Thank you for your valuable feedback. We will consider this for a future renovation that includes the bathrooms. Thanks again.

10/10 超赞

Anne

2024 年 1 月入住 2 晚
Esmirna Medeles 于 2024年03月22日 的回复
Thank you for staying at Comfort Inn Eagle Rock. It was a pleasure serving you and we look forward to your next visit.

8/10 还可以

Jacinto

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The shower in the accessible room needs repair (floor to wall looked lousy and accummulates dirt which was very visible. Anyway, we requested for a room change which was given the following day.
2024 年 1 月入住 5 晚
Esmirna Medeles 于 2024年01月26日 的回复
Thank you for letting us know. We'll be sure to address this issues immediately with our team. I am happy to hear our FD agent was able to assist you with the room change. Thank you for reporting this issues during your stay.

2/10 糟糕

Ismail

与家人出行
不满意:住宿条件和设施
Room is molded and dark and dirty I couldn’t even stay there for one minute I left immediately
2024 年 1 月入住 2 晚
Esmirna Medeles 于 2024年01月26日 的回复
Interesting! We would not rent a dirty room to any of our guests. That is not how we operate. Thank you.

10/10 超赞

Kaya

满意:清洁度、员工和服务、住宿条件和设施
Esmirna Medeles 于 2024年01月26日 的回复
Thank you for rating your stay with us! We truly appreciate it!

10/10 超赞

Sheila

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great breakfast, very clean, convenient to go directly to Universal Studios. We stayed from Fri 1/19 to Mon 1/22 and we enjoyed the free parking and hot tub and pool
2024 年 1 月入住 3 晚
Joseline 于 2024年01月22日 的回复
Thank you for sharing your comments with us! We are glad you had a great stay, and we look forward to your next visit.

8/10 还可以

Telma

满意:住宿条件和设施,员工和服务
2024 年 1 月入住 2 晚
joseline 于 2024年01月22日 的回复
Thank you for the positive rating. We hope to see you again soon.

6/10 一般

Emilia

满意:员工和服务
不满意:住宿条件和设施
2024 年 1 月入住 2 晚
Esmirna Medeles 于 2024年01月19日 的回复
Thank you for your feedback. We appreciate you took the time to let us know about your experience with us.

8/10 还可以

Robert

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 4 晚
Esmirna Medeles 于 2024年01月19日 的回复
Thank you for staying at Comfort Inn Eagle Rock.

10/10 超赞

Icela

2024 年 1 月入住 1 晚
Esmirna Medeles 于 2024年01月19日 的回复
Thank you for the positive rating. We hope to see you again soon.

10/10 超赞

Manoj

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Esmirna Medeles 于 2024年01月19日 的回复
Thank you for rating your stay! We are glad you had a positive experience at Comfort Inn Eagle Rock.

10/10 超赞

Miguel

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Check-in could be quicker. But I’m just nitpicking.
2024 年 1 月入住 1 晚
Esmirna Medeles 于 2024年01月19日 的回复
Thanks! We appreciate your valuable suggestion.

6/10 一般

Shelly

与家人出行
不满意:住宿条件和设施,清洁度
Be Sure to Speak Up If Room Smells Bad...
Not sure why this place got such high stars. We were there for 4 nights, was 2 stars at best. Our original room, the last room on the second floor of the far right side of tge building, reeked of cigarette smoke. Second one smelled very musty. After 2 room moves, we finally found one, with the help and patience of the desk gal, that didn't smell like smoke or musty. Definitely not the same caliber of other Comfort Inn hotels we've been staying in, but the final room was satisfactory, even if we had to sleep in separate double beds and it was on the 1st floor. Later, tried the pool and hot tub: pool was not heated, and hot tub was maybe 102°, not as hot as other tubs but warm enough on the chilly night. AC wall unit was loud, water pressure in sink was low (shower was good, though actuator that you pull up to activate the shower leaked a lot). Forget about the breakfast room; waaaay too small to be truly functional unless you really, really need to save money and eat breakfast there. At one point, one evening, a guy with a broken down car was working on it in the parking lot. Finally, in the early morning when we left at 6am for our long drive home, a tow truck parked in the lot and no one was at the front desk; waited for 20 minutes but no one came back despite "Back in 10 minutes" sign.
2024 年 1 月入住 4 晚
Esmirna Medeles 于 2024年01月12日 的回复
Thank you for your comments. Of course, it is important for our guests to let us know when something does not work out. For example, in your case, our friendly agent patiently showed some rooms until you were satisfied with a room. Our guest's satisfaction is important and we'll be sure to always do our best to ensure a relaxing stay. Thank you for sharing your comments with us.

6/10 一般

Jason

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
2024 年 1 月入住 3 晚
Esmirna Medeles 于 2024年01月12日 的回复
Thank you for the rating. If there is anything you may want to share with us about your stay please feel free to contact us.

10/10 超赞

Terence

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
Esmirna Medeles 于 2024年01月12日 的回复
Thank you for rating your stay with us. We are happy you had a positive experience at Comfort Inn.