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关于洛伊斯好莱坞酒店的点评

4 out of 5
洛伊斯好莱坞酒店
1755 North Highland Avenue, Los Angeles, CA

点评

8.8

超赞

10 分 - 超赞。2337 条好评，共有 3543 条点评" "
8 分 - 还可以。647 条好评，共有 3543 条点评" "
6 分 - 一般。281 条好评，共有 3543 条点评" "
4 分 - 很差。126 条好评，共有 3543 条点评" "
2 分 - 糟糕。152 条好评，共有 3543 条点评" "

9.0/10

清洁度

9.2/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Gujie

2023 年 12 月入住 4 晚

2/10 糟糕

Yuanyuan

团体旅客, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is not cheap and the rooms are small. The clothes hangers and seats were not clean! The toiletries in the bathroom are of very low quality, and there is not even hand sanitizer. The receipt for the consumption at check-out has been printed and confirmed. A few days later, another 14.94 was charged to my credit card. I didn’t even know what the charge was? very bad
2023 年 10 月入住 2 晚

6/10 一般

Liling

与家人及幼儿出行
满意：清洁度
No ventilator in bathroom. The bathroom smells after we use it to poop. The air cannot go out. Charge services we did not use
2023 年 8 月入住 7 晚

8/10 还可以

YEN CHIA，Taichung

2023 年 6 月入住 4 晚

8/10 还可以

sing ho

2023 年 3 月入住 3 晚
Victoria A 于 2023年05月8日 的回复
-Thank you for choosing Loew's Hotels! We hope you enjoyed your stay, and we are looking forward to welcoming you again in the future! Safe travels and kind regards!

10/10 超赞

Chufang

2023 年 1 月入住 4 晚

10/10 超赞

MIN HUNG，MORTON GROVE

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location! Close to most Hollywood attractions! Feel safe in and around the hotel.

2/10 糟糕

Haohua，Bloomington

与配偶出行
不满意：员工和服务
They do not offer water or nay room service. I ask for a bottle of water, and their front desk told me to buy it from seven-eleven.

10/10 超赞

Xuemin

满意：清洁度、员工和服务、服务设施、住宿条件和设施

8/10 还可以

YI RONG

商务旅客
满意：住宿条件和设施
2022 年 9 月入住 2 晚

10/10 超赞

Haochen

2021 年 12 月入住 2 晚

6/10 一般

Jenny

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
I would give this property 3.5 stars. It’s a bit run down. The hotel room is definitely showing wear and tear. The lobby is a packed mess and the bathroom in the lobby needs a room key which is annoying. I do understand why they do it but I’m not the best about always having the key with me. Check in had a little bit of a line but went smoothly, only hiccup being no king bed available (I had requested and paid for king). Elevators are a little slow. The room is decent sized and the beds are definitely cozy. Bathroom looks like they last did them in the 80s. Scratches all over the door and the wood on counter. Bathtub is old. They do provide bath products in the shower. Valet this morning was pretty fast and guy was very polite and helpful. The coffee shop ladies were also very nice and helpful. We just went to put our heads down after a Hollywood bowl event. Not sure if I would stay again bc there’s much nicer hotels nearby. Overall a 3.5/5
2024 年 5 月入住 1 晚

4/10 很差

Jessica

与家人及幼儿出行, 与家人出行
满意：住宿条件和设施，清洁度
不满意：服务设施，员工和服务
I purchased through and paid in full with Expedia. The hotel required the entire stay price plus an additional deposit and put a hold on my card. I was told the money would be taken off of the hold within 24 hours of my stay being complete. It was, but within 48 hours of check out, they charged my card again for the entire stay, even though I had paid through Expedia. I called them to have this corrected 2x and was told both times that a manager wasn't available and I would be promptly called back. It has been 3 days without resolution or even a call back to have someone to talk to about what happened. One of the reasons why I chose this hotel was because of it being in the heart of Hollywood but also because my son was very excited to be able to go to the pool. It was not listed anywhere that the pool was closed for maintenance so we didn't actually have access to that during our stay. The second night we were there, the power went out and the fire alarm sounded for about 10 minutes around 9:30 at night. Being as we were on the 18th floor and taking safety seriously as my child was with me, we went into the stairwell to descend and it took 4 calls before we could get through to the front desk to see if it was a false alarm or not. When we got through to them, they assured us it was a false alarm and not to worry. We got settled back in and it sounded again about half an hour later. One morning we bought a parfait downstairs at the café and the yogurt was spoiled.
2023 年 3 月入住 3 晚

10/10 超赞

Joy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Tyler was very helpful at check in.
2024 年 5 月入住 1 晚

10/10 超赞

Ruth

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was spotless, staff were very obliging. Very convenient for all amenities in the area. On the whole a lovely stay
2024 年 4 月入住 4 晚

10/10 超赞

Cham nan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was here 6 days total with my 23 year old daughter, we had an amazing stay, the staff very polite and friendly, restaurant are closes by walking distance, near everything, walk of fame Chinese theatre, pretty women movie scene spot at the palmas hotel etc…. very clean and easy access for uber lifts and taxi, i highly recommend i would definitely come back. 😊😊
2024 年 4 月入住 5 晚

8/10 还可以

Kiron，Coral Gables

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good value and nice rooms
2024 年 4 月入住 6 晚

10/10 超赞

Karolen Paul

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Right in the heart of Hollywood. Easy to grab good quick food and be on the way. Transportation close with day passes.
2024 年 4 月入住 5 晚

10/10 超赞

Hiroshi，Williamsburg

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, room was clean and comfortable. Had a great view of the city. Not cheap but really enjoyed our stay.
2024 年 3 月入住 2 晚

10/10 超赞

Daniel

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient location and outstanding staff. Very friendly and helpful.

10/10 超赞

John

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loews continues to be my go to hotel in Los Angeles. I really appreciate the staff, amenities, room and location. Thankyou Loews!!
2024 年 4 月入住 5 晚

10/10 超赞

Maria

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excelente hotel!
2024 年 4 月入住 4 晚

10/10 超赞

Florent，SAULT LES RETHEL

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hôtel en plein cœur de Hollywood. Très facile d’accès. Chambre bien entretenue et propre. Emplacement calme Le petit plus, un café avec des boissons au choix ouvert tardivement dans l’hôtel.
2024 年 4 月入住 6 晚

10/10 超赞

Timothy，Bellingham

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff are awesome. This location is very convenient for many activities. Lyft and Uber find you quickly here and short trips to major attractions are cheap. You can walk to many interesting activities and eateries from the hotel. The only negative during a week long stay were the taxis that wait at the hotel. They run you somewhere without turning the meter on and ask for twice what it should cost in cash. We did report this to the concierge, but chose to use Lyft rather than fight with taxi drivers. The attached Ovation mall is fun to explore and lots of food choices. AAA
2024 年 4 月入住 5 晚

8/10 还可以

Alek

2024 年 4 月入住 2 晚

10/10 超赞

Aimee，Green Valley

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff in every area of the hotel were friendly and helpful. Good location for walking to shopping & restaurants but it is very touristy area. The breakfast buffet is one of the best I’ve ever had. Bed & pillows were very comfortable. Hotel is solid, we didn’t hear anyone else other than a little street noise, we were on the 6th floor.
2024 年 4 月入住 2 晚
Paul Taylor 于 2024年04月29日 的回复
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Loews Hollywood Hotel!

8/10 还可以

Yumi

满意：住宿条件和设施，员工和服务
2024 年 4 月入住 1 晚

8/10 还可以

Dan

满意：服务设施，员工和服务
Property in slightly dated condition, suffers from a lot of battered edges and blocked sink. That said, service very friendly, quality of breakfast very good. Repetitive banging sound in walls. Appreciated upgrade to suite.
2024 年 4 月入住 2 晚
Paul Taylor 于 2024年04月29日 的回复
Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us, and we would like to apologize for the inconvenience you experienced during your visit. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Loews Hollywood Hotel!

8/10 还可以

JAYANTH

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great property. There is an additional 28$/day resort charge that they charged us upon check in.
2024 年 4 月入住 2 晚
Paul Taylor 于 2024年04月29日 的回复
Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us, and we would like to apologize for the inconvenience you experienced during your visit. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Loews Hollywood Hotel!

10/10 超赞

Lisa

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The pool was a nice treat, shopping next door and Hollywood Stars were right out the front door. Breakfast buffet was nice as it had nice options. The bed was very comfortable. I’d stay here again.
2024 年 4 月入住 2 晚
Paul Taylor 于 2024年04月29日 的回复
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Loews Hollywood Hotel!

10/10 超赞

Brandon

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love how close this place is to shopping and to Hollywood blvd you can walk to mostly anywhere you wanna go or use the electric scooters! 10/10 on everything
2024 年 4 月入住 3 晚
Paul Taylor 于 2024年04月29日 的回复
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Loews Hollywood Hotel!

10/10 超赞

Adam

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Centrally located and very nice hotel. The staff will take care of you, and tons to do in walking distance. Saw a lot of celebrities while there, as there was an event nextdoor
2024 年 4 月入住 5 晚
Paul Taylor 于 2024年04月29日 的回复
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Loews Hollywood Hotel!

10/10 超赞

Andrew，San Diego

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Excellent facility
2024 年 4 月入住 4 晚
Paul Taylor 于 2024年04月29日 的回复
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Loews Hollywood Hotel!

10/10 超赞

Jose

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were originally placed in a hotel room that was making a whistling sound. We called the front desk and they relocated us to a bigger room without any issues.
2024 年 4 月入住 1 晚

10/10 超赞

Kimberly Mai

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚

10/10 超赞

holly

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff at this hotel is great. Restaurant located inside for easy dining. Connected to mall which offers shopping and additional dining. Pool was warm and open most of the day.
2024 年 4 月入住 2 晚

10/10 超赞

megan

2024 年 4 月入住 1 晚

8/10 还可以

Liz

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We love Loews! It’s an excellent Hotel! Super clean! I do hope they change the door to the bathrooms. It closes on its own and my 6 yr old son got hurt.
2024 年 4 月入住 7 晚

10/10 超赞

Adam，Portland

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location for attending the TCM film festival
2024 年 4 月入住 5 晚

10/10 超赞

Silvana

满意：清洁度、员工和服务、住宿条件和设施
👍
2024 年 4 月入住 1 晚

10/10 超赞

Davetta

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stayed at the property for 5 nights and it was great. It is close to the Walk of Fame, Guinness World Record, Hollywood Museum, Hollywood Wax Museum, Madame Tussaud’s Wax Museum, and a few other places. The breakfast was a little pricey but it was fantastic (ate breakfast every morning). I would recommend this property and location and if I get the chance to return to LA, I will be coming back to Loews 😊
2024 年 4 月入住 5 晚

10/10 超赞

Tamara

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Minus a few small hiccups during check in and housekeeping barging into our room ten minutes after we’d checked in, we had a wonderful time. Hotel staff were friendly and helpful. The location of the hotel couldn’t be better. Rooms are well appointed and clean. Checked off all the boxes. I will definitely return. Take note that this isn’t a safe location per se, but this is not because of the hotel, it’s the neighbourhood you’re staying in. Just keep your head up and be aware of your surroundings.
2024 年 4 月入住 3 晚

10/10 超赞

Paul

2024 年 4 月入住 1 晚

10/10 超赞

Yosuke

满意：清洁度、员工和服务、服务设施、住宿条件和设施
何もかも素晴らしかったです！
2024 年 4 月入住 1 晚

10/10 超赞

Paul

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great clean hotel. The beds are so comfortable.
2024 年 4 月入住 2 晚

10/10 超赞

Nehemiah

满意：员工和服务，清洁度
The tv didn’t work. Also someone left trash outside of the door across from me and I had to tell someone to pick it up.
2024 年 4 月入住 2 晚

10/10 超赞

Hans

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed the daily happy hour. Staff was helpful and friendly. Location was great for walking Nice big room
2024 年 4 月入住 3 晚

10/10 超赞

Jose，Bonita

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great staff very comprehensive in All aspects lkepomg It simple
2024 年 4 月入住 1 晚

10/10 超赞

Iliak

满意：清洁度、员工和服务、住宿条件和设施
Great hotel
2024 年 3 月入住 4 晚

10/10 超赞

David

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property is very centrally located and it's easy walking to all everything in Hollywood. What sets this hotel apart is the excellent service and beautiful, modern rooms with amazing views.
2024 年 4 月入住 1 晚