住宿内部

关于洛杉矶比特摩尔千禧酒店的点评

4 out of 5
洛杉矶比特摩尔千禧酒店
506 S Grand Ave, Los Angeles, CA

点评

8.0

很好

10 分 - 超赞。1421 条好评,共有 3030 条点评" "
8 分 - 还可以。690 条好评,共有 3030 条点评" "
6 分 - 一般。407 条好评,共有 3030 条点评" "
4 分 - 很差。252 条好评,共有 3030 条点评" "
2 分 - 糟糕。260 条好评,共有 3030 条点评" "

8.2/10

清洁度

8.2/10

员工和服务

7.4/10

服务设施

7.8/10

住宿条件和设施

7.8/10

环保

点评

8/10 还可以

FAN YU

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
有額外35美金設施費,如果入住要留意
2024 年 2 月入住 6 晚
Customer Service 于 2024年02月14日 的回复
FAN YU,感謝您的評論並訪問洛杉磯比特摩爾。我們感謝您對額外費用的回饋。請放心,我們將不斷努力以更透明的方式告知客人任何額外費用。我們希望您住得愉快,並期待您將來再次光臨。

10/10 超赞

Yi Ki

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is the best between few hotels in stayed in los angeles so far. It takes just 15 mins walk to metro station, and central LA, which you can buy anytime you need here. The place is nice and clean overall. I cannot tell any cons so far. Will probably come to stay here again next time!
2023 年 9 月入住 6 晚
Customer Service 于 2023年10月10日 的回复
Yi Ki, it's gratifying to hear you consider Biltmore Los Angeles among the best hotels you've stayed at in the city. We're pleased that you appreciated our prime location and cleanliness. It's really comforting knowing that our guests recognize our efforts. Your thoughts of returning for another stay truly delight us. We're enthusiastically awaiting your next visit!

8/10 还可以

PEI-YU

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Customer Service 于 2023年08月31日 的回复
Thank you for choosing Biltmore Los Angeles and for your high rating. We're delighted to know that you had a satisfying stay with us. Please return soon, we would be more than happy to welcome you back.

8/10 还可以

YAZHU,New Taipei City

满意:清洁度、员工和服务、住宿条件和设施
Too many homeless people near by the block... Its quite scary at night.
2023 年 7 月入住 3 晚
Customer Service 于 2023年07月24日 的回复
Thank you for taking the time to share your review with us, Yazhu.We're glad to hear you had such a great experience with us. The safety and satisfaction of our guests is of the utmost importance and we regret that the environment surrounding our hotel was cause for such concern. We'll make sure to communicate your feedback to our team.We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

10/10 超赞

Tung Jui

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The room is clean, location is good, you can easily reach the MATRO or bus station. Highly recommended to all of you
2022 年 9 月入住 8 晚
Christine C 于 2022年09月27日 的回复
Dear Tung Jui, We thank you for taking the time to rate us about your hotel experience! Please visit us again when you're in the downtown area!Best Regards, Christine C

10/10 超赞

Yuecheng

2022 年 7 月入住 2 晚

10/10 超赞

Tzu Chuan

2022 年 4 月入住 2 晚
Manager 于 2022年04月26日 的回复
We appreciate this great review and the positive feedback about our hotel. We do take pride in catering to our guests needs the best we can. It is truly rewarding to read your praise for the service you experienced from our team. Thank you for staying with us and we hope that you will consider us for your next trip to Los Angeles.

8/10 还可以

Zhou

2021 年 12 月入住 14 晚

10/10 超赞

Xin

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 8 月入住 1 晚
Robert S 于 2021年09月9日 的回复
Dear Xin Thank you for taking the time to review. Please let me know if I can be of any assistance. Hope to welcome you back. Regards, Robert Supramaniam Director of Operations

8/10 还可以

yun

2021 年 7 月入住 2 晚

6/10 一般

Esther

满意:清洁度
It was old
2024 年 1 月入住 1 晚

8/10 还可以

david

满意:清洁度、员工和服务、住宿条件和设施
.
2024 年 4 月入住 5 晚

8/10 还可以

Susan

满意:清洁度、员工和服务、住宿条件和设施
Parking is expensive, and there is only one small bar/restaurant only open certain evening times.
2024 年 4 月入住 1 晚

10/10 超赞

Lissette

与家人出行
Professional staff
2024 年 4 月入住 6 晚
Customer Service 于 2024年05月1日 的回复
Lissette, we're thrilled to know that you appreciated the professionalism of our team members at Biltmore Los Angeles. Your praises mean a lot to us. We hope you'll return for another exceptional experience.

10/10 超赞

deirdre

与家人出行, 与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to where i need to be downtown
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月29日 的回复
Deirdre, it's great to hear the Biltmore Los Angeles' central location was convenient for your trip. We appreciate your positive review and thank you for choosing our hotel. We hope to welcome you back soon.

6/10 一般

Bethanne

不满意:住宿条件和设施,服务设施
I have left comments already. Dissatisfied.
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月29日 的回复
Bethanne, it's regrettable to hear your stay did not meet your expectations. We strive to provide great experiences for our guests, and it's clear we fell short in this instance. Every comment is invaluable in improving our service and we value your feedback. We hope to have the opportunity to better serve you in the future.

10/10 超赞

David

满意:清洁度、员工和服务、住宿条件和设施
Un établissement incroyable, personnel accueillant, aimable, la chambre était très propre.
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月30日 的回复
David, c'est un plaisir de savoir que vous avez trouvé le Biltmore Los Angeles un établissement incroyable. Nous sommes ravis que les membres de notre équipe accueillante vous aient impressionné et que votre chambre soit impeccable. Nous sommes impatients de vous servir à nouveau dans le futur.

8/10 还可以

Manuel,North Bay Village

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great customer service
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月29日 的回复
Manuel, it's wonderful to know that you appreciated the excellent customer service at Biltmore Los Angeles. Our team members take great pride in creating an enjoyable experience for our guests. We’re looking forward to welcoming you back.

10/10 超赞

Yoshitaka

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月30日 的回复
Yoshitaka, thank you for choosing Biltmore Los Angeles and for your excellent review rating. We're thrilled to know we were able to meet your expectations. Looking forward to your next visit!

10/10 超赞

Jae woo

满意:清洁度、员工和服务、住宿条件和设施
Nice place
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月28日 的回复
Jae woo, it's wonderful to know you found the Biltmore Los Angeles to be a pleasing accommodation. We appreciate your feedback and hope to host you again soon!

10/10 超赞

gurpreet

2024 年 2 月入住 3 晚
Customer Service 于 2024年04月27日 的回复
Thanks for the perfect rating, Gurpreet! We can't wait to see you again soon for another amazing experience at Biltmore Los Angeles. Have a great day!

4/10 很差

Margaret Irene

商务旅客
不满意:员工和服务、服务设施、住宿条件和设施
No room service, yes let me say that again they DO NOT OFFER any room service and have limited times they have even food available. The staff was rude about this and quite unfriendly.
2024 年 2 月入住 5 晚
Customer Service 于 2024年04月25日 的回复
Margaret, we regret to hear about the experience you've had in relation to room service and food availability. We believe in maintaining a high standard of service and we apologize if our team members did not reflect this during your stay. We've taken note of your feedback and aim to use it for improving guest experiences in the future.

10/10 超赞

Norma,Fontana

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Older hotel that has been restored beautifully. Area was quiet. Valet was excellent. Check in was easy. Breakfast options were meh for the cost. Lots of restaurants options around. Would definitely stay again.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月24日 的回复
Norma, we're thrilled to hear your stay at Biltmore Los Angeles exceeded your expectations, especially noting our excellently handled valet service and our simple check-in process. We continually strive to refine our offerings, including the breakfast selection. Your feedback is highly appreciated and will help us in this endeavor. It's wonderful to know our restored charm and quiet surroundings have left a positive impact, and we’re looking forward to welcoming you back for another delightful experience.

8/10 还可以

Karen,Anaheim

满意:住宿条件和设施
不满意:服务设施,员工和服务
I’m disappointed about the lack of customer service by the woman who checked me in. She was not friendly and put me in a room that smelled and it was overlooking a roof with a noisy AC unit. I came back down to the lobby to switch rooms and had better service by someone else. It was just odd that she offered other people directions about WiFi access, directions to the elevator and a welcome water bottle to them, but not me. Just not a good experience for me.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月23日 的回复
Karen, thank you for taking the time to share your experience with us. We understand that your initial encounter with our front desk team member did not meet your expectations, which is not typical of our usual high-level customer service. It's regrettable to hear about the initial room assignment as well. We are always striving for improvement and your feedback about the mentioned areas will be addressed. We're pleased to know that your subsequent interaction was more positive and we assure you of better experiences in future visits.

10/10 超赞

Jordan

与配偶出行
满意:清洁度、员工和服务、服务设施
The staff was very nice, the historic details were really cool to see, the room was beautiful and in great condition! Our only complaint was that we couldn’t use the jacuzzi or steam room because they were out of order. The pool was so nice!!
Customer Service 于 2024年04月24日 的回复
Jordan, it's great to hear your kind words about Biltmore Los Angeles. We're thrilled you found our team members personable and our unique architectural characteristics appealing. However, we apologize for the temporary unavailability of some amenities, and appreciate your understanding. Thank you for mentioning our well-maintained rooms and enjoyable pool area though. We look forward to welcoming you back for an even better experience.

10/10 超赞

Stephen Eric

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The architecture is amazing. Staff was great.
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月24日 的回复
Stephen, it's reassuring to hear that you appreciated the unique architectural design of Biltmore Los Angeles. Your compliments regarding our diligent team members mean a great deal to us. We'd love to offer you another memorable stay in the future.

6/10 一般

Deanna

与家人及幼儿出行, 与家人出行
The rooms need a little extra attention for up keep and cleanliness.
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月24日 的回复
Deanna, thank you for your feedback. We understand that you found the room conditions to be less than perfect. Rest assured, meticulous maintenance and hygiene are key aspects we take seriously. We will discuss this with our housekeeping team members to ensure the immaculate environment we aim for.

10/10 超赞

Alcina

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel. Very friendly and helpful staff.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月23日 的回复
Alcina, we appreciate your kind words about Biltmore Los Angeles. It's heartening to know our team members made such a positive impression with their friendliness and helpfulness. We hope to have the chance to welcome you back again soon.

10/10 超赞

Timothy

满意:清洁度、员工和服务、住宿条件和设施
The building is an opulent slice of history. Thank you for preserving it. I hope to revisit sometime soon.
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月24日 的回复
Timothy, thank you for sharing your appreciation of Biltmore Los Angeles' rich historical charm. It's wonderful to hear that you enjoyed your stay, and we can't wait for your return visit to our preserved piece of history.

10/10 超赞

Douglas

商务旅客
满意:员工和服务、服务设施、住宿条件和设施
Elegant old hotel but very clean and comfortable
2024 年 4 月入住 5 晚
Customer Service 于 2024年04月22日 的回复
Douglas, it's wonderful to see you enjoyed your stay at Biltmore Los Angeles. We take pride in preserving the hotel's historic elegance while providing a spotless and cozy environment for our guests. We're pleased to hear that we met your expectations and look forward to welcoming you back for another comfortable stay.

2/10 糟糕

sajidah

满意:员工和服务
不满意:住宿条件和设施
The room were dirty and pillows had yellow stain… the room condition was terrible.. but the receptionist area and going to the bar and elevator area was beautiful. Stuffs were really friendly.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月22日 的回复
Sajidah, it's concerning to read about your experiences. Your comments regarding the cleanliness of the room and condition of the pillows have been noted. We constantly strive to uphold our commitment to an outstanding guest experience. It's relieving to hear that you found our reception area aesthetically pleasing and our team members amiable, reinforcing our dedication to hospitality. We would appreciate another opportunity to impress you, should your travels bring you back to our area.

10/10 超赞

Ana Rosa

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Customer Service 于 2024年04月22日 的回复
Thanks for the amazing rating, Ana!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Biltmore Los Angeles!

10/10 超赞

Jorge Rodriguez

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Its history and architecture! Staff was incredible & kind
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月16日 的回复
Jorge, thank you for your kind words about Biltmore Los Angeles' historical appeal and distinctive architecture! Our team members appreciate your acknowledgment of their hard work and dedication to providing standout service. We're looking forward to welcoming you back again soon.

10/10 超赞

Mary Ann

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was good! For sure we're gonna come there.
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月17日 的回复
Mary Ann, it's wonderful to know that you enjoyed your stay at the Biltmore Los Angeles! Your positive experience is precisely what we strive to provide all our guests. We're thrilled to hear that you're planning on returning. Thank you so much for sharing your experience with us.

10/10 超赞

Maurice

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月18日 的回复
Maurice, thank you for your remarkable 5-star rating of Biltmore Los Angeles on Expedia. We are delighted to know that you had a wonderful experience with us. Our team looks forward to welcoming you back in the near future for another enjoyable stay. Safe travels, Maurice.

8/10 还可以

Abel

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice and history of property was impressive
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月17日 的回复
Abel, we are delighted to hear that you appreciated the unique history of Biltmore Los Angeles. Our magnificent heritage is one of the many aspects that truly sets us apart. Thank you for your review, we look forward to serving you again in the future.

10/10 超赞

Alicia

2024 年 4 月入住 1 晚
Customer Service 于 2024年04月17日 的回复
Alicia, it's fantastic to know enjoyed your stay at Biltmore Los Angeles! Your 5-star review is greatly appreciated by our entire team. We anticipate the pleasure of your company in the not too distant future. Safe travels.

6/10 一般

Abdallah

不满意:员工和服务
Other then hair still being in the bathtub the parking was terrible they charge $50 a night for parking but they don’t tell u that almost every spot is reserved already i had to park on the 10th floor everyday
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月16日 的回复
Abdallah, we regret to hear about the challenges you faced during your stay, including the cleanliness aspect and the parking situation. We strive to provide clear information about additional charges such as parking, and we're sorry it seemed unclear. Rest assured, we're addressing these issues so our future guests have a smoother experience. We truly appreciate your feedback and hope for an opportunity to provide a superior experience in the future.

8/10 还可以

Ronald

与家人出行
满意:员工和服务,清洁度
Loved the old building character with all the wonderful architectural details. If you want to stay somewhere with class and elegance this is it , they do not build them like this anymore. Also the staff from the moment you arrive are friendly, attentive and helpful.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月16日 的回复
Ronald, we're thrilled to hear your appreciation for the classical refinement and the majestic architectural details of the Biltmore Los Angeles. It's great to learn that our team members managed to impress with their attentiveness and helpful attitude from the moment you arrived. We would be delighted to welcome you back, preserving the timeless charm and exceptional service you enjoyed.

8/10 还可以

laurianne

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
Employé gentils, alentour bruyant et malpropre
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月13日 的回复
Laurianne, merci d'avoir choisi de séjourner au Biltmore Los Angeles et de partager votre expérience. Il est réconfortant d'apprendre que les membres sympathiques de notre équipe ont ajouté de la valeur à votre visite. Nous regrettons cependant toute insatisfaction que vous pourriez ressentir concernant l'environnement. Sachez que nous travaillons continuellement avec les autorités locales pour maintenir un environnement propre et paisible. Nous espérons avoir l'occasion de vous accueillir à nouveau pour une expérience encore meilleure.

8/10 还可以

Barbara

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a very classy hotel in a convenient area. The bar and the food there are excellent but expensive and they don't have room service. Our bathroom was small and only partially updated, and the mattress was soft. Nonetheless, if you get a good price, I would recommend the Biltmore.
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月14日 的回复
Barbara, it's great to hear you found the Biltmore Los Angeles to be a sophisticated and conveniently located hotel. We're glad you enjoyed our bar and dining options, despite the costs. In regard to the absence of room service, we've noted your suggestion. We value your feedback about the bathroom and mattress comfort. It's encouraging to know that despite these minor aspects, you would still recommend our hotel. We hope to welcome you back for an even better stay.

10/10 超赞

Ingeborg

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location for exploring Downtown L.A. Very close to Pershing Square station. Reception staff warm and welcoming. Lovely rooms, which some might say need updating, but the old fashioned styling ads to the great ambiance of this hotel. Fabulous indoor heated pool and gym that I enjoyed using daily. The public areas are huge and have striking decor, with beautiful classical music playing at all times, adds to the sense of history. If you’re after a hotel with a lot of hustle and bustle this is not for you, more of a quiet oasis from the craziness of DTLA. I won’t hesitate to stay here next time I visit.
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月14日 的回复
Ingeborg, thank you for sharing your experience at the Biltmore Los Angeles. It's wonderful you enjoyed our prime location, the charm of our rooms, and the fitness and spa amenities we provide. We're thrilled that you embraced the tranquil atmosphere, something we hold in high regard. We appreciate you recommending us and eagerly await your return visit.

10/10 超赞

Eric

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love the history and the service
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月13日 的回复
Thank you for this excellent rating, Eric!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Biltmore Los Angeles! We'd love to host you again someday for yet another unforgettable visit.

10/10 超赞

Suat

满意:住宿条件和设施
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月13日 的回复
Suat, we genuinely appreciate you taking the time to rate your experience at Biltmore Los Angeles. It seems we have lived up to expectations, which is always our goal. We look forward to welcoming you back in the future.

6/10 一般

yuval

商务旅客
满意:服务设施
No restaurants
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月13日 的回复
Thank you for taking the time to submit this feedback, Yuval.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 超赞

Rosalia

2024 年 4 月入住 2 晚

10/10 超赞

Jalen

与配偶出行
Will stay again next time I come out west
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月10日 的回复
Jalen, it's wonderful to hear that your stay at Biltmore Los Angeles was enjoyable enough to have you return when you next come out west. We eagerly anticipate your next visit. Thank you for sharing your positive experience.

10/10 超赞

David

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月10日 的回复
David, thank you for your excellent rating on Expedia! It's great to know the Biltmore Los Angeles met your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 超赞

Xinger

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
it’s rly good
2024 年 3 月入住 6 晚
Customer Service 于 2024年04月9日 的回复
Xinger, thank you very much for your brief yet highly appreciated feedback. At the Biltmore Los Angeles, we strive to provide an outstanding experience to every guest. We're thrilled to hear you enjoyed your stay. We hope to welcome you back soon to provide another truly good experience.

10/10 超赞

Shadadrian

满意:清洁度
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月9日 的回复
Shadadrian, it's pleasing to see your top-rated review for the Biltmore Los Angeles. We sincerely appreciate your feedback and are delighted that you had an enjoyable experience. We hope to welcome you back in the future for another outstanding stay.