2/10 糟糕
Yuanyuan
与家人出行, 团体旅客
2024年02月6日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
MONEY STOLEN!!
We stayed for 4 nights total and on our last day there, we noticed $500 was stolen from my wallet. No one else had been inside our hotel room except our family and THE CLEANING STAFF.
During our second day there, in the morning when I tried to enter my hotel room, there were two cleaning ladies inside my room, and one of them was at the door, HOLDING THE DOOR SHUT while I used my keycard to try to enter. I could hear the other cleaning lady on the other side of the room, and they were speaking to each other in Spanish in a very panicked manner; the one at the door was telling the other lady to hurry up. Once I entered, they quickly rushed out of the room.
When I realized my money was stolen in the morning of the day we were checking out, I finally made the connection of what had happened that day when they tried to stop me from entering the room, and how they were the only possible suspects of stealing $500 out of my wallet. We submitted a claim with the hotel while we were checking out, and have never heard since. They promised they would investigate the situation and reach out to us. It's been a whole month and we haven't heard anything.
DO NOT recommend your friends and family to stay at this location! We will definitely not be coming back.
Yuanyuan
2024 年 1 月入住 4 晚