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关于杰斐逊维尔红地毯酒店的点评

2.5 out of 5
杰斐逊维尔红地毯酒店
2016 Hospitality Way, Clarksville, IN

点评

4.0
10 分 - 超赞。15 条好评，共有 158 条点评" "
8 分 - 还可以。9 条好评，共有 158 条点评" "
6 分 - 一般。17 条好评，共有 158 条点评" "
4 分 - 很差。24 条好评，共有 158 条点评" "
2 分 - 糟糕。93 条好评，共有 158 条点评" "

4.0/10

清洁度

5.2/10

员工和服务

3.6/10

服务设施

3.8/10

住宿条件和设施

3.6/10

环保

点评

2/10 糟糕

lai yee

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
the most noisy and dirty hotel
dirty, noisy, came back 10pm, bed sheet cover, blanket on floor, chair. water dripping.see picture
Front Desk Agent 于 2018年03月27日 的回复
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 糟糕

Camille

不满意：员工和服务，清洁度
2024 年 5 月入住 1 晚
Hotel Manager 于 2024年05月22日 的回复
Dear Camille,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

2/10 糟糕

Camille

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Don't never stay here
2024 年 5 月入住 1 晚
Hotel Manager 于 2024年05月22日 的回复
Dear Camille,We strive to deliver the highest level of service to all our guests, and we deeply regret that your experience did not meet your expectations. Your feedback is invaluable to us, and we would greatly appreciate the chance to learn more about the specifics of your experience, which is essential for us to identify our shortcomings. With this in mind, we kindly ask you to contact us to discuss and resolve these issues, ultimately improving our services. We hope you will reconsider and give us another opportunity to serve you.Sincerely, Hotel Manager

2/10 糟糕

Keda

不满意：清洁度、员工和服务、住宿条件和设施
Got ripped off for the day, and the kidding part about it they did it while I was at work. They are as bad as the roach infestation there.
2024 年 5 月入住 2 晚
Hotel Manager 于 2024年05月19日 的回复
Dear Keda,We're deeply sorry to hear about your experience. Please know that this falls short of our standards, and we take your concerns seriously. We'll investigate this matter promptly to ensure such incidents are addressed and prevented in the future.Sincerely, Hotel Manager

2/10 糟糕

Keda

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I got ripped off. I changed rooms the night before because they didn't have a air conditioner that ran properly and roaches galore, then they had the nerve to charge me double. I went to pay the next morning the called the police on my boyfriend because we demanded an explanation. By the way we have all the reciepts
2024 年 5 月入住 4 晚
Hotel Manager 于 2024年05月19日 的回复
Dear Keda,We're sincerely sorry for the inconvenience and frustration you experienced. We'll investigate this matter thoroughly and work to rectify the situation promptly.Sincerely, Hotel Manager

2/10 糟糕

Rony

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Horrible experiencia espantosa no recomiendo para nada este lugar
2024 年 5 月入住 2 晚
Hotel Manager 于 2024年05月19日 的回复
Dear Rony,We're truly sorry to hear about your negative experience. Your feedback is important, and we will address any issues to improve our services. Sincerely, Hotel Manager

4/10 很差

Freddie

不满意：清洁度、服务设施、住宿条件和设施
Needs to be updated
2024 年 5 月入住 1 晚
Hotel Manager 于 2024年05月11日 的回复
Dear Freddie,Thank you for your feedback. We apologize for any inconvenience caused by the outdated features of our establishment. Rest assured; we are continually working to improve our facilities to provide a more enjoyable experience for our guests. Your input is valuable to us, and we will take your comments into consideration as we plan for future updates. We appreciate your patronage and hope to welcome you back in the future.Sincerely, Hotel Manager

2/10 糟糕

Jada

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 5 晚
Hotel Manager 于 2024年05月13日 的回复
Dear Jada,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

8/10 还可以

Keith

不满意：住宿条件和设施
2024 年 3 月入住 1 晚
Hotel Manager 于 2024年03月26日 的回复
Dear Keith, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

2/10 糟糕

William

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible
Not good at all. Took like 10 trys to get in the room. There was a 2 inch gap in the door. The heat was a tiny heater that heated nothing. There were roaches. We didnt stay but like an hour. I would never go back. Dont even know why they are even open in that condition.
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月20日 的回复
Dear William,We apologize for the inconvenience you encountered during your stay. Your experience does not meet our standards, and we take your feedback seriously. We will address the issues you mentioned immediately to ensure a better experience for our guests in the future. Sincerely, Hotel Manager

2/10 糟糕

Matt

2023 年 12 月入住 2 晚
Hotel Manager 于 2024年01月9日 的回复
Dear Matt,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

8/10 还可以

Sarah

满意：清洁度、住宿条件和设施、客房舒适度
Good rates weekly stays pet friendly
2023 年 12 月入住 1 晚
Hotel Manager 于 2023年12月18日 的回复
Dear Sarah,We're pleased to offer competitive weekly rates and are delighted to be pet-friendly. Your comfort is important to us, and we look forward to providing you with a positive and accommodating stay. We appreciate your consideration and hope to welcome you and your pet soon.Sincerely, Hotel Manager

2/10 糟糕

Aaron

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Hotel Manager 于 2023年12月18日 的回复
Dear Aaron,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

2/10 糟糕

Jeanie

不满意：清洁度、员工和服务、住宿条件和设施
As soon as I walk in the room
2023 年 11 月入住 1 晚
Hotel Manager 于 2023年12月9日 的回复
Dear Jeanie,It seems like your review is incomplete, and I'd like to assist you further. If you could provide more details or specific feedback about your experience as soon as you walked into the room, I would be better able to address your concerns or offer assistance. Your satisfaction is important to us, and we appreciate any additional information you can provide.Sincerely, Hotel Manager

10/10 超赞

Rex Norrington

满意：清洁度、员工和服务、住宿条件和设施
Great place
2023 年 12 月入住 1 晚
Hotel Manager 于 2023年12月5日 的回复
Dear Rex Norrington,Thank you for the 5-star rating! We're delighted to hear that you found our place great. Your positive feedback is appreciated, and we hope to welcome you back for another enjoyable experience in the future!Sincerely, Hotel Manager

2/10 糟糕

Jessica

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Needs to be tore down!
This was the worst hotel i have ever been in. Upon walking in the room i noticed about 50 roaches. There are ac u its in the wi dow and no heat. The front desk offered me some roach spray and a space heater. There are people living in this hotel with their kids. When i arrived there was no one in the front office but a note and a number to call for check in. I immediately got my money back and left the hotel pronto. This needs to be shut done!!!
2023 年 11 月入住 1 晚
Hotel Manager 于 2023年11月18日 的回复
Dear Jessica,We sincerely apologize for the unacceptable conditions you encountered during your brief stay. Your experience is deeply concerning and falls far below our standards. Immediate actions will be taken to address the pest issue, and we will thoroughly investigate the concerns raised about the living conditions in the hotel. We appreciate your feedback, and steps will be taken to rectify these issues promptly. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 糟糕

Travis

不满意：清洁度、住宿条件和设施、客房舒适度
Yowza.
This was without question the worst hotel i've ever stayed in. It's hard to pick which part was the worst, between the non existent bathroom door, the overwhelming smell of cigarette smoke, or the near constant noise from what i assume was a battle royale outside. At least the roaches kept me from noticing the noise, since i spent most of the night battling them. If given the choice between this hotel and the county jail, i would recommend the county jail.
2023 年 11 月入住 1 晚
Hotel Manager 于 2023年11月13日 的回复
Dear Travis,We sincerely apologize for the unacceptable experience you encountered during your stay. Your feedback is deeply concerning, and we take it seriously. We are actively investigating the issues you mentioned and taking immediate steps to address and rectify them. Please accept our apologies for falling short of your expectations. We value your input and will work diligently to ensure such incidents do not recur.Sincerely, Hotel Manager

2/10 糟糕

Connie

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
i refuse to stay when i went to check in. there were a lot of men sitting outside of their rooms and i did not feel safe as a woman alone. i was harassed by a man in the lobby and left as quick as i could. this red carpet inn is not a safe place for women traveling alone to stay.
2023 年 11 月入住 1 晚
Hotel Manager 于 2023年11月12日 的回复
Dear Connie,I sincerely apologize for the unpleasant experience you had when attempting to check in. We put your safety and wellbeing first, and I truly apologize for any inconvenience this has caused you. We will promptly address this matter with our team, as we take it seriously. Safe travels.Sincerely, Hotel Manager

2/10 糟糕

Shannon

与家人出行, 带宠物出行, 与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
When I checked in she let me know they had a few roaches, I was like okay, like is it a lot like over run with roaches she’s like no not like that I’m like okay. So I check in and go to my room and they was everywhere. Then I was staying for a week I went down and told her we didn’t have a fridge she said we would get it the next day then still no fridge went and asked again she said the next day then the next day came and nothing went down stairs and the manager was at the desk he said that’s extra I said really since when. Come on man we have roaches and you can’t get me a fridge. Then the next day my key wouldn’t work, they key didn’t work the rest of my stay. Never again
2023 年 10 月入住 6 晚
Hotel Manager 于 2023年11月5日 的回复
Dear Shannon,We apologize for the issues you encountered during your stay, including the roach problem, the delay in getting a fridge, and the key card problems. This is not reflective of our standard service, and we appreciate your feedback. We will address these matters to ensure a better experience for our guests in the future. Thank you for sharing your concerns, and we understand your frustration.Sincerely, Hotel Manager

2/10 糟糕

Brian

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Hotel Manager 于 2023年10月9日 的回复
Dear Brian,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

2/10 糟糕

Dave

不满意：清洁度、服务设施、住宿条件和设施
Didnt care for any thing. Matress was cpvered with plastic, couldnt sleep, right on the freeway bad neighborhood
2023 年 9 月入住 1 晚
Hotel Manager 于 2023年10月9日 的回复
Dear Dave,We're sorry to hear about your disappointing experience. It's important to us that our guests have a comfortable stay, and we apologize for the issues you encountered with the mattress, noise, and the neighborhood. Your feedback is appreciated, and we will use it to make necessary improvements. Thank you for sharing your concerns.Sincerely, Hotel Manager

2/10 糟糕

Jonathan

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Awful Roach Motel
The motel room was filthy! There were swarms of insects in both the main room and the bathroom, there were blood stains on the mattress and sheets, and there were individuals behind the motel apparently partaking of drugs.
2023 年 9 月入住 2 晚
Hotel Manager 于 2023年09月27日 的回复
Dear Jonathan,It is very disappointing to learn of the bad impression you made with the state of your accommodations. It is pretty serious, and we never condone things such as drugs in our hotel or on our premises either. We provide a safe experience, and the safety of our guests is our first priority. The matter will be investigated and strictly acted upon. Already, the security and staff have been alerted to be more proactive and seriously listen and verify the claims if any suspicious activities are going on around the premises, as we are against such acts. Also, I noted all the issues mentioned and addressed them to the concerned departments. We request your understanding and continued patronage.Sincerely,Hotel Manager

2/10 糟糕

Amy

满意：员工和服务
不满意：住宿条件和设施，清洁度
Horrible
2023 年 9 月入住 1 晚
Hotel Manager 于 2023年09月24日 的回复
Dear Amy,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

2/10 糟糕

Jerry J

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is not a good place to stay. Dirty and noisy.
2023 年 9 月入住 2 晚
Hotel Manager 于 2023年09月19日 的回复
Dear Jerry J,We're deeply sorry to hear about your negative experience during your stay. Cleanliness and a peaceful environment are our priorities, and we apologize for not meeting those expectations. Your feedback is valuable, and we'll use it to make necessary improvements. We hope you will reconsider staying with us in the future and allow us the opportunity to provide a more satisfactory experience. Your satisfaction is important to us.Sincerely, Hotel Manager

2/10 糟糕

Kenny

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Disgusting property. Infested with roaches and I now have to treat my home. Cheap but staying there I understand why.
2023 年 8 月入住 5 晚
Hotel Manager 于 2023年09月16日 的回复
Dear Kenny,We're truly sorry to hear about the severe issues you encountered during your stay, including a roach infestation. We take your feedback seriously and will investigate and address these issues immediately. We apologize for any inconvenience and discomfort you experienced. Please know that we are committed to improving our services to prevent such issues in the future.Sincerely, Hotel Manager

2/10 糟糕

Anthony

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Disgusting property. Was notified at checkin about the roaches. No TV or air in the room. Bugs in the drawers. Linen was dirty and had stains and burns.
2023 年 8 月入住 1 晚
Hotel Manager 于 2023年09月16日 的回复
Dear Anthony,We sincerely apologize for the extremely disappointing experience you had during your stay. What you described does not meet our standards, and we deeply regret the inconveniences and discomfort you experienced. We take this feedback seriously and will address these issues immediately to ensure improvements are made. Thank you for bringing these concerns to our attention, and we apologize for your negative experience.Sincerely, Hotel Manager

2/10 糟糕

Ian

不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
Hotel Manager 于 2023年09月16日 的回复
Dear Ian,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

2/10 糟糕

Thomas

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
the old saying you get what you pay for could not be even more true than this property the property is rundown the air was a portable unit ,the tv was a joke antenna tv 6 channels dont expect to use the pool even felt unsafe to park the car in their lot we found only one towel and went requested more was told they were locked up and unavailable it seemed to be a hotel that catered to low rent monthly tenants this hotel is not suitable for a nights stay unless you are in need for a very cheap room and very desperate the tenants are very noisy and made it impossible to get a nights sleep
2023 年 7 月入住 1 晚
Hotel Manager 于 2023年09月16日 的回复
Dear Thomas,We're truly sorry to hear about the negative experience you had during your stay. Your feedback is important, and we regret that we fell short of your expectations. We take your concerns seriously and will use this as an opportunity to make improvements. Thank you for bringing these issues to our attention, and we apologize for any inconvenience caused.Sincerely, Hotel Manager

6/10 一般

Alan

2023 年 7 月入住 1 晚
Hotel Manager 于 2023年09月16日 的回复
Dear Alan,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

2/10 糟糕

Andrew

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
Would have been better off sleeping in my car!!!!!
At check-in, they have u sign a paper agreeing to the three main policies 1...no pets 2...no smoking 3...no refunds After everything is finished and u have paid for ur room, they warn u that they have roaches. No pool or breakfast as advertised. Room was dirty and smelled of cigarettes and cat urine. 1 very small window air conditioner that barely worked. TV was hooked to an antenna and only got about 10 channels. Bed was older my parents and the mattress has springs sticking thru in places. The lady at the front desk was nice, but had no problem letting me know they had bugs and that most of the people there were living there long-term and were almost all drug addicts of some sort. Will definitely never stay here again and suggest that everyone avoid it at all costs.
2023 年 6 月入住 1 晚

8/10 还可以

John

满意：清洁度、员工和服务、住宿条件和设施
Yes
2023 年 5 月入住 1 晚

2/10 糟糕

Reggie

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
Room was nasty smelled like ass carpet was sticky no hot water or heat roaches everywhere
2023 年 4 月入住 4 晚

2/10 糟糕

Julliet

带宠物出行, 与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
The a/c window unit had a thin piece of wood that could easily be pushed in to gain access to room. There were drug dealings happening in room next door and the pictures must be old because it looks bad in person. Dirty, with vehicles needing repairs and immovable t as king up guess spaces. Children running around making noise and cussing. Hotel staff lives there and its constant noise and ruckus.
2023 年 5 月入住 1 晚

2/10 糟糕

Nikkol，Rayland

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
By far the worst place I ever stayed dirty and no hot water

2/10 糟糕

Jose

2023 年 3 月入住 1 晚

2/10 糟糕

Ricky

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Worst experience ever!!!!
I did not stay because when I arrived I immediately thought I was in a crack house!!! It was filthy!! The front desk person was dealing with a disturbed child in the entrance way. One person ahead of me was waiting while employees were walking past us with no concern of helping us at all!! Finally someone comes from the back and says there is no hot water. Not how can I help you or how are you doing but just we have no hot water. So the person in front of me left and the guy just looks at me. I said do you have no hot water and he said that is right. No I’m sorry or glad you’re here or nothing!! I truly want reimbursement for this outrageous experience and never again!!!
2023 年 3 月入住 2 晚

10/10 超赞

Kia

满意：员工和服务、服务设施、住宿条件和设施
It's ok
2023 年 1 月入住 2 晚

2/10 糟糕

Scott

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 1 晚

2/10 糟糕

Darnell

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I have not seen that many cockroaches before in my life. We had to go buy ant and roach killer and then actually bomb for them and then we went out and bought cleaning supplies. We had to wash everything down in order to even think about sleeping there. Sheets were dirty. No towels. Outlets didn’t work. Elevator didn’t work. It was just plain disgusting.

4/10 很差

Renee

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Been in worse, but I’ve definitely been in better. You pay for what you get. It’s cheap and works.
2022 年 11 月入住 1 晚

4/10 很差

Tom

满意：员工和服务
不满意：住宿条件和设施，服务设施
Staff was GREAT !! Room was what I expected No heat , They gave me a space heater , which helped Went out to get food for breakfast , when I got back door wouldn't lock , had to put fridge and chair to block it The girl working there was GREAT - bad night for me
2022 年 11 月入住 1 晚

10/10 超赞

Mary

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
The staff is very nice. The people staying here are quiet and polite. The price is the cheapest around with no deposits. Easy check in/check out.
2022 年 11 月入住 1 晚

10/10 超赞

David

满意：清洁度、员工和服务、服务设施、住宿条件和设施
..
2021 年 7 月入住 1 晚

2/10 糟糕

Todd

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Dirty mattresses in halls
2022 年 6 月入住 1 晚

2/10 糟糕

Kenny

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
RUN
Terrible place save your money go somewhere else. Trashy nasty looking place lady at front desk called it skid row and said theres a bunch of active addicts living at location even tho shes a recovering addict she still disclosed the location like this.i go in my room and theres no air conditioning and the room has heater on full blast. I go back to front desk and they call a mantince guy and he goes yeah theres no ac on property and offers me a small fan.the bed looked nasty and dirty with burn holes on bedding. Smelled like cat pee under furniture and clear saw dead roaches. A jail cell probably had better accommodations. I came to lyft drive for derby and couldnt find a reasonable priced room so saw this and said well cant be that bad but i was proven way wrong. I contacted hotels.com and they offered me $11 credit and i couldnt get a refund until the nexr day if i canceled so i was stuck in this terrible place or my car. Should have picked my car. Please please dont give these people another dime they suck so bad
2022 年 5 月入住 1 晚

2/10 糟糕

William

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is Old run down and falling apart, the Air conditioner didn't work I needed to buy a fan to be half way comfortable, there was no hot water for the two days I stayed there and travelocity charged me $158 and the hotel receipt said it was only supposed to be $114. Where is that extra $44 I paid???
2022 年 4 月入住 2 晚

2/10 糟糕

Alex

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 2 月入住 4 晚

2/10 糟糕

Scott

不满意：客房舒适度，住宿条件和设施
SO MANY ROACHES!!!!!!!!!
2022 年 2 月入住 1 晚

2/10 糟糕

Morgan

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 2 月入住 1 晚

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Andrew

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 12 月入住 3 晚