Hi Richard,Thank you for staying with us. We value your business and appreciate you choosing us. Our team hopes to serve you again during your next visit.
10/10 超赞
Yolanda
2024年05月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo bien
Yolanda
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月28日 的回复
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
10/10 超赞
Larry
2024年05月21日
满意:清洁度、服务设施、住宿条件和设施
This motel exceeded our expectations for a nice, quiet evening. Breakfast was very good and the facility was very clean and comfortable.
Larry
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月22日 的回复
Hi Larry,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
4/10 很差
Cristela
与家人及幼儿出行
2024年05月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
La propiedad bonito , grande lo único malo que queríamos disfrutar de la alberca y solamente mide 2pies 😞
Cristela
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月22日 的回复
Dear Guest,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
8/10 还可以
Petar
与配偶出行
2024年05月19日
La Quinta never disappoints!
Petar
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月26日 的回复
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our team hopes to serve you again during your next visit.
10/10 超赞
Gina
2024年05月18日
满意:住宿条件和设施
Gina
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月22日 的回复
Hi Gina,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
10/10 超赞
Gustavo
与家人及幼儿出行, 与家人出行
2024年05月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Cleanliness and easy access to the Highway.
Gustavo
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月22日 的回复
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
6/10 一般
Shane
商务旅客
2024年05月17日
满意:员工和服务、服务设施、住宿条件和设施
The floors were not cleaned well at all! I was disappointed in the cleanliness of the room as a whole.
Shane
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月22日 的回复
Hi Shane,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.
10/10 超赞
Colby
带宠物出行
2024年05月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff and clean
Colby
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月22日 的回复
Hi Colby,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
10/10 超赞
Stephen
与家人出行
2024年05月14日
满意:清洁度、员工和服务、住宿条件和设施
The check in was awesome very friendly and helpful staff
Stephen
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月16日 的回复
Hi Stephen,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
10/10 超赞
Frederick
2024年05月12日
满意:清洁度、员工和服务、住宿条件和设施
Frederick
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月16日 的回复
Dear Guest,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
4/10 很差
Leslie
2024年05月11日
满意:员工和服务
不满意:清洁度
Leslie
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月16日 的回复
Hi Leslie,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
10/10 超赞
Erin
2024年05月10日
满意:清洁度、员工和服务、住宿条件和设施
Erin
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月16日 的回复
Hi Erin,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
8/10 还可以
KENNETH
与家人出行
2024年05月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel in a busy, industrial area. Hard to get to and around. No dining close by.
KENNETH
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年05月16日 的回复
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 超赞
Mildred
2024年05月7日
满意:清洁度、员工和服务、住宿条件和设施
Mildred
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月16日 的回复
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 超赞
Paul
2024年05月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
amazing staff
Paul
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月8日 的回复
Hi Paul,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
10/10 超赞
Manuel
2024年05月7日
Manuel
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月28日 的回复
Hi Manuel,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
Hi Judy,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
8/10 还可以
Aris
2024年05月6日
满意:住宿条件和设施,清洁度
Aris
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月8日 的回复
Hi Aris,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
8/10 还可以
YADIRA
2024年05月5日
满意:住宿条件和设施,清洁度
YADIRA
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月8日 的回复
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 超赞
Humberto
2024年05月5日
满意:清洁度
Humberto
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月6日 的回复
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
8/10 还可以
Hugo
2024年05月2日
Hugo
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月26日 的回复
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
8/10 还可以
DORIAN
与家人出行
2024年05月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfy beds!
DORIAN
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年05月3日 的回复
Hi Dorian,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
10/10 超赞
Guthrie
2024年04月28日
Guthrie
2024 年 4 月入住 2 晚
Sophia CSR 于 2024年05月22日 的回复
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
10/10 超赞
Jason
团体旅客
2024年04月18日
满意:员工和服务、服务设施、住宿条件和设施
Clean, friendly
Jason
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月19日 的回复
Hi Jason,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
6/10 一般
Stephanie
2024年04月17日
Stephanie
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年05月8日 的回复
Hi Stephanie,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
8/10 还可以
Steve
与家人出行
2024年04月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
stayed here before.and returned again.Very nice property,and nice staff.
Steve
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月19日 的回复
Hi Steve,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
8/10 还可以
Lorrence
与家人出行
2024年04月14日
满意:住宿条件和设施,清洁度
random people driving around parking lot at night.
Lorrence
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月19日 的回复
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 超赞
Tiffany
2024年04月12日
满意:清洁度、员工和服务、住宿条件和设施
Tiffany
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月14日 的回复
Hi Tiffany,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
10/10 超赞
Sheree
2024年04月11日
满意:清洁度、员工和服务、住宿条件和设施
Sheree
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月14日 的回复
Dear Guest,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.
10/10 超赞
John,Denver
2024年04月8日
满意:清洁度、员工和服务、住宿条件和设施
None
John
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月9日 的回复
Hi John,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
10/10 超赞
Stacey
带宠物出行
2024年04月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was perfectly adequate and served my needs
Stacey
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月11日 的回复
Hi Stacey,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
10/10 超赞
Karen
2024年04月4日
Very clean
Karen
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年04月9日 的回复
Hi Karen,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
10/10 超赞
Sia
2024年04月4日
Sia
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年05月1日 的回复
Hi Sia,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
8/10 还可以
G.H.de
与配偶出行
2024年04月1日
It was good
G.H.de
2024 年 3 月入住 2 晚
Sophia CSR 于 2024年04月3日 的回复
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 超赞
Christine
带宠物出行
2024年03月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is appears to be a new property very nice and clean. Quiet and an enjoyable stay much better than the other one I stayed at in the Lubbock area.
Christine
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月27日 的回复
Hi Christine,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
10/10 超赞
Alan,Roswell
与配偶出行, 商务旅客
2024年03月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Shower head needs replaced
Alan
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月27日 的回复
Hi Alan,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 超赞
Fonda
2024年03月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel with good amenities...friendly staff and clean rooms
Fonda
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月24日 的回复
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.
10/10 超赞
Teresa
与家人出行, 团体旅客
2024年03月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The employees were nice and friendly. The room was clean.
Teresa
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月24日 的回复
Hi Teresa,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
8/10 还可以
María Fernanda
2024年03月24日
满意:清洁度、员工和服务、住宿条件和设施
Es buena solo que hay q pagar estacionamiento y no hay nadie que hable español
María Fernanda
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月24日 的回复
Hi Maria,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
8/10 还可以
Dixie
与配偶出行
2024年03月22日
满意:服务设施
不满意:员工和服务
Would have been nice for information as to places to eat. The front desk person stated there may be somewhere on the loop. Area restaurants should leave info for guests … we went to breakfast and there were no forks. My husband asked at the front desk; she stayed I guess we are out. The breakroom attendant did not come out of the back room to clean tables. I stepped into the back room and asked if he could clean off a table for us. He was texting on his phone. Moved slower than molasses.
Dixie
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月24日 的回复
Hi Dixie,Thank you for sharing your feedback about your stay with us! We regret the inconvenience faced by you and will surely forward your valuable feedback to our team for improvements. Our Team always ensures that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
10/10 超赞
Karen
2024年03月22日
满意:清洁度
Karen
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月24日 的回复
Hi Karen,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
10/10 超赞
Monica
2024年03月22日
满意:清洁度、员工和服务、住宿条件和设施
Monica
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月24日 的回复
Hi Monica,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
6/10 一般
Jonathan
与家人出行, 团体旅客
2024年03月18日
满意:清洁度、员工和服务、住宿条件和设施
Was sold a room that sleeps 5 but given a 2 queen room. It is clean and basic. Nothing special but also not bad for what it is. Our friends paid less for same room. Breakfast dining tables were all dirty and had to clean one ourselves before sitting down to eat. 2 of our 4 are gluten free and there weren't many options other than bacon, eggs and yogurt. Coffee only has flavored creamers and ice machines were hit or miss. Soda machine in dining area was out of service as well. Only juice and coffee available at breakfast. For the price it was just OK. I paid extra for a room that sleeps 5 and got a room that sleeps 4. Line at front desk was too long and we were too tired to wait and try to fix.
Jonathan
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月19日 的回复
Hi Jonathan,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
8/10 还可以
Stanley
2024年03月18日
Stanley
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年04月9日 的回复
Hi Stanley,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
4/10 很差
Amanda N
与配偶出行
2024年03月14日
不满意:服务设施
Dirty sheets (stained) - was really gross. I had to call manager to arrange for clean sheets. Shower busted, no water pressure. Busted thermostat. Noisy, there was banging sounds coming from the room next door. Will not likely be staying here again.
Amanda N
2024 年 3 月入住 3 晚
Sophia CSR 于 2024年03月14日 的回复
Hi Amanda N,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
8/10 还可以
Lisa
与家人出行
2024年03月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Newer hotel. Comfortable beds. Shower not hot, though for me.
Lisa
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月11日 的回复
Hi Lisa,We appreciate your business and your valuable feedback. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
6/10 一般
sergio
2024年03月10日
sergio
2024 年 3 月入住 2 晚
Sophia CSR 于 2024年04月1日 的回复
Hi Sergio,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
10/10 超赞
Carolyn
带宠物出行, 与配偶出行
2024年03月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The rooms were clean and roomy. The Staff was very friendly and helpful. Will stay there again
Carolyn
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月11日 的回复
Hi Carolyn,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!
8/10 还可以
Monte
与家人出行
2024年03月8日
满意:清洁度
不满意:员工和服务
The desk gave other guests keys to our room which they used and scared my wife coming into our room yesterday evening after 7pm.
Monte
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月11日 的回复
Hi Monte,Providing the highest level of hospitality is our number one priority. It is disheartening to read your review. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.