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关于卢塞恩城宜必思快捷酒店的点评

1 out of 5
卢塞恩城宜必思快捷酒店
Kellerstrasse 6, Lucerne

点评

7.8

还可以

10 分 - 超赞。290 条好评,共有 1002 条点评" "
8 分 - 还可以。447 条好评,共有 1002 条点评" "
6 分 - 一般。165 条好评,共有 1002 条点评" "
4 分 - 很差。57 条好评,共有 1002 条点评" "
2 分 - 糟糕。43 条好评,共有 1002 条点评" "

8.2/10

清洁度

8.2/10

员工和服务

7.4/10

服务设施

7.6/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

Yutin

2023 年 10 月入住 1 晚
Hotel ibis budget Luzern Team 于 2023年10月31日 的回复
Dear Yutin,Thank you for choosing Ibis Budget Luzern City. We appreciate your feedback; it always helps us to improve.It our pleasure to hear that you had a satisfying stay in our hotel and we hope our colleague provided you a good standard of service, and the most important is you had an unforgettable time in Luzern :) Again, thank you for staying with us. We hope to see you again very soon!

8/10 还可以

Siutal

满意:员工和服务、服务设施、住宿条件和设施
房間有點迫,2人行放不到2個喼,但整體不錯
2023 年 10 月入住 1 晚
Hotel ibis budget Luzern Team 于 2023年10月25日 的回复
Dear Situal,Thank you for choosing Ibis Budget Luzern City. We appreciate your feedback; it always helps us to improve.It our pleasure to hear that you had a satisfying stay in our hotel and we hope our colleague provided you a good standard of service, and the most important is you had an unforgettable time in Luzern :) We hope that you will consider Accor hotel group again in the future and give us chance to provide you better service.Yours sincerely, Team ibis Budget Luzern City

10/10 超赞

Joel Elijah

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
對於這個價錢來說是一個非常好的體驗,步行3分鐘內就有車站直達火車站,附近有餐廳和超市。非常方便,職員也樂於幫助。 溫馨提示:酒店需要自備個人物品。當然可以去前台詢問
2023 年 10 月入住 1 晚
Hotel ibis budget Luzern Team 于 2023年10月24日 的回复
Dear Joel,Thank you for choosing Ibis Budget Luzern City. We appreciate your feedback; it always helps us to improve.It our pleasure to hear that you had a satisfying stay in our hotel and we hope our colleague provided you a good standard of service, and the most important is you had an unforgettable time in Luzern :) We hope that you will consider Accor hotel group again in the future and give us chance to provide you better service.Yours sincerely, Team ibis Budget Luzern City

10/10 超赞

Raymond

2023 年 9 月入住 1 晚
Hotel ibis budget Luzern Team 于 2023年09月24日 的回复
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 2 晚
Ibis Budget Luzern Team 于 2023年07月21日 的回复
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
房間雖然不大但乾淨、整潔、安靜,淋浴間水壓稍低。早餐豐富美味。
2023 年 6 月入住 2 晚
Hotel ibis budget Luzern Team 于 2023年06月28日 的回复
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

6/10 一般

Yu

满意:清洁度、员工和服务、住宿条件和设施
房間真的小。主要問題枱面、床頭櫃面非常小,完全不夠地方放東西,連掛衣服等掛架也少得可憐。服務枱小姐友善,即時提供了公交車免費票。
2023 年 4 月入住 2 晚
Ibis Budget Luzern Team 于 2023年05月17日 的回复
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

8/10 还可以

Sung-Yu

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
沒有吹風機
沒有吹風機,櫃檯也沒辦法借,有點可惜
2023 年 4 月入住 2 晚
Hotel ibis budget Luzern Team 于 2023年05月17日 的回复
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

8/10 还可以

Henry

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The room is not expensive so it is very suitable for travellers. The room is clean. The only thing which is not good is it is quite far away from the train station.
2023 年 4 月入住 1 晚
Hotel ibis budget Luzern Team 于 2023年04月14日 的回复
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 还可以

MIU WAI

2023 年 4 月入住 2 晚
Hotel ibis budget Luzern Team 于 2023年05月7日 的回复
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

8/10 还可以

Yeung Wing

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
-工作人員有善 -由火車站坐4號巴士過來十分方便
2023 年 4 月入住 1 晚
Ibis Budget Lucerne Team 于 2023年04月6日 的回复
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

8/10 还可以

Ka Po

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Didn’t aware that early check in costs CHF10. Appreciate that the lady at the reception explained the extra price with patience. Hot water is available at the lobby for 24 hours. The room is smaller than expected but it’s clean and tidy. There is no napkin and rubbish bin which is quite inconvenient.
2023 年 3 月入住 1 晚
Hotel ibis budget Luzern Team 于 2023年03月27日 的回复
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

8/10 还可以

Chunta

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 2 晚
Hotel ibis budget Luzern Team 于 2023年01月13日 的回复
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 还可以

Yin Ki

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
房間新,但好細,唔夠位開喼。 廁所同浴室分開兩個位置,格局有啲怪。
Hotel ibis budget Luzern Team 于 2023年01月13日 的回复
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 一般

Lai kwan Gloria

满意:客房舒适度,清洁度
2022 年 7 月入住 4 晚

4/10 很差

真实旅客

不满意:客房舒适度,住宿条件和设施
酒店太小、太小、太小了,幸好预订了上下铺,否则行李箱都得放到门外去。酒店窗户不能完全打开,类似监狱那种。
2021 年 10 月入住 2 晚
Ibis Budget Lucerne Team 于 2021年11月18日 的回复
Good Day Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 超赞

DANIEL

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 2 晚
Yathu 于 2020年01月4日 的回复
Good Day. Thank you for reviewing us with us. We wish you a wonderful weekend. Kind Regards, Ibis budget Lucerne city

8/10 还可以

CY,HK

与配偶出行
满意:清洁度、员工和服务、服务设施
The person helped checking in and out was helpful. Room was a bit small for two luggage.
2019 年 11 月入住 1 晚
Laura - Front Office Team 于 2019年11月22日 的回复
Many thanks for your kind feedback. The size of the rooms and bathrooms is something we can't change. There's so much to explore right at our doorstep that it would almost be a waste of time to stay in the room! Except for the comfort of our ibis sweet bed of course. We hope to welcome you again in our hotel. Kind regards

8/10 还可以

真实旅客

2019 年 10 月入住 3 晚
Team ibis Budget Luzern City 于 2019年11月10日 的回复
Dear Guest, Thank you for choosing Ibis Budget Luzern City. We appreciate your feedback; it always helps us to improve. We hope to see again very soon :) Team ibis Budget Luzern City

8/10 还可以

SAU MUI

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 3 晚
Team front office 于 2019年10月13日 的回复
Dear Sau Mui Thank you for staying with us and for your great review. We are looking forward to welcome you again in the near future. Best regards,

8/10 还可以

Anthea

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff, breakfast is good, clean and quiet
2019 年 9 月入住 2 晚
Hasan - Team front office 于 2019年10月13日 的回复
Dear Anthea Thank you for staying with us and for taking your time to write an amazing review. We are glad to hear that you enjoyed the friendliness of our staff, the breakfast and all the other services. We are looking forward to welcome you again in the near future. Best regards,

8/10 还可以

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
職員友善,check-in入住時會送Luzern card。房間裡沒有風筒,需於前枱詢問留CHF20按金才能借回房間使用。
2019 年 9 月入住 2 晚
Yathu 于 2019年11月18日 的回复
Dear Guest, Thank you very much for your review. We are delighted you found our staff helpful and friendly during your stay. Kind Regards Ibis Budget Lucerne city

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
舒適方便
小而舒適的房間,由車站需步行大槪15分鐘路程
2019 年 9 月入住 1 晚
. 于 2019年09月25日 的回复
Dear Guest, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Ibis Budget; Lucerne

6/10 一般

真实旅客

满意:清洁度、员工和服务、住宿条件和设施
2019 年 9 月入住 2 晚
. 于 2019年09月18日 的回复
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Ibis Budget, Lucerne

8/10 还可以

Wong,HK

与配偶出行
满意:清洁度、员工和服务、服务设施
The price of hotel is Relatively less expensive in Luzern city
2019 年 9 月入住 1 晚
. 于 2019年09月9日 的回复
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. Sincerely, Ibis Budget; Lucerne

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location - around 10-15mins walk from train station. With free bus ticket provided. Hair dryer can be borrowed by paying deposit. Poor air-conditioning
2019 年 8 月入住 2 晚
. 于 2019年09月3日 的回复
Dear Guest, Thank you so much for your honest review. It is always pleasant to become a positive review. From the Team of Ibis budget we say Thank you, and would like to see you again! Kind regards, Hotel Ibis Budget, Lucerne

8/10 还可以

真实旅客

满意:员工和服务、住宿条件和设施、客房舒适度
服務態度親切良好
第一天入住廁所馬桶有尿漬未清,每日衛浴更換未確實,防水踏墊從第一天提供後未更換,房間電視機擺放位置容易撞到,但值得慶幸的是,某天吹風機使用跳電後,以最快速度處理完畢,櫃台服務人員態度輕切。若在清潔方面能有加強,想必會更好!
2019 年 7 月入住 3 晚
. 于 2019年09月5日 的回复
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, HOtel Ibis Budget in Lucerne

10/10 超赞

Jian

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
挺不错,舒适的连锁酒店。
2019 年 7 月入住 1 晚
. 于 2019年08月23日 的回复
Dear Guest, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Ibis Budget, Lucerne

6/10 一般

真实旅客

2019 年 7 月入住 3 晚
. 于 2019年08月8日 的回复
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Ibis Budget Lucerne

6/10 一般

真实旅客

满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
2019 年 6 月入住 2 晚
Team Front Office 于 2019年07月4日 的回复
Dear Guest, We are sorry that your experience at our hotel didn’t match your expectations. We would love to know why, so that we can deliver a better experience next time. Kind regards,

8/10 还可以

Kwan ting

满意:住宿条件和设施,员工和服务
Wifi快 沖涼水壓夠
2019 年 6 月入住 2 晚
. 于 2019年07月15日 的回复
Dear Guest, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Ibis Budget, Lucerne

6/10 一般

真实旅客

2019 年 6 月入住 2 晚
Team Front Office 于 2019年07月4日 的回复
Dear Guest, We are sorry that your experience at our hotel didn’t match your expectations. We would love to know why, so that we can deliver a better experience next time. Kind regards,

6/10 一般

真实旅客

2019 年 6 月入住 2 晚
Team Front Office 于 2019年07月4日 的回复
Dear Guest, We are sorry that your experience at our hotel didn’t match your expectations. We would love to know why, so that we can deliver a better experience next time. Kind regards,

4/10 很差

真实旅客

与家人出行
不满意:服务设施
本人要求好簡單,交通方便,價錢合理,房內有普通設施和服務良好。 唔滿意的是,房內連水煲都沒有。每次都要落餐廳取水,而且餐廳只有熱水,無冷水。沒有獨立水煲,只是靠咖啡機處取水。大家只靠一部咖啡取水,兩三個人拿水已沒有,又要等7-8分鐘才再有水供應。
2019 年 6 月入住 3 晚
. 于 2019年07月15日 的回复
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Ibis Budget, Lucerne

8/10 还可以

真实旅客

2019 年 6 月入住 3 晚
. 于 2019年06月20日 的回复
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Ibis Budget, Lucerne

8/10 还可以

LL

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
我們早上到達酒店,原想寄存行李,服務員告知需收取服務費的同時主動提出如多等一下(約一小時)將可安排early checkin ,非常貼心!
2019 年 5 月入住 2 晚
Anna - Front Office Team 于 2019年06月11日 的回复
Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 还可以

Yueh Chen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
經濟型飯店
房間空間太小 放二個28吋行李箱不好置放 完全無活動空間 旁邊有超市 提早到達入住要收10CHF 單寄放一個行李要3CHF 故建議準時12:00後再辦理入住 因是經濟型無煮水壺及茶包備品要自備
2019 年 3 月入住 2 晚
. 于 2019年05月20日 的回复
Dear Guest, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Ibis Budget Lucernce

4/10 很差

Selma

与配偶出行
不满意:员工和服务、服务设施、住宿条件和设施
Chegamos mais cedo e não quiseram ficar com nosso bagagem . Perguntamos sobre cafés na região e responderam que era uma região industrial sem cafés . Quando saimos à pé , tinham 2 na esquina do hotel
2024 年 4 月入住 2 晚

8/10 还可以

CINDY

与家人出行
满意:住宿条件和设施,员工和服务
Staff was very welcoming and helpful. Room was spotless.
2024 年 4 月入住 3 晚

4/10 很差

Ricardo,houston

与配偶出行
不满意:服务设施
Small room
2024 年 4 月入住 3 晚

8/10 还可以

Diana

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

8/10 还可以

Shubham

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy to reach to the lucern station with in 5 mint from the hotel.
2024 年 4 月入住 2 晚

8/10 还可以

Lisette

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Accesible a pie desde el centro. Nota a considerar :los cuartos del ibis son muy pequeños y las camas extras son para infantes. a camas extras
2024 年 4 月入住 2 晚

10/10 超赞

PRASAD

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good
2024 年 4 月入住 1 晚

10/10 超赞

Anees,London

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Basically,Good location property nice and clean hotel. Breakfast staff & service was excellent.
2024 年 4 月入住 5 晚

8/10 还可以

Mauricio

与家人出行
满意:员工和服务,清洁度
Very close to train station
2024 年 4 月入住 1 晚

4/10 很差

María

不满意:住宿条件和设施,清洁度
Very low quality.
2024 年 4 月入住 1 晚

10/10 超赞

Ariadna

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Muy cerca de la estación de tren y tiene una parada muy cerca para ir a la ciudad por tranvía, tiene un super muy cerca.
2024 年 3 月入住 1 晚

10/10 超赞

Nilesh

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great customer service and other arrangements like microwave and refrigerator in common area
2024 年 3 月入住 2 晚

10/10 超赞

lara

满意:服务设施
Number one staff
2024 年 3 月入住 2 晚