I criticize VRBO for not informing me of the address and the contact number of the host, expecting me to be able to access information by mobile phone which I do not own. I had to phone the tourist info to even know the location of the accommodation, and when you did give me an address there was no way to contact the owner. Consequently we arrived at the check in time of 4PM to find no-one there. We waited til 7pm and returned home, a 45 min drive only to find the instructions in an email sent last minute the evening before. This assumes that I live with a mobile phone or computer attached to me!
That being said the Hummingbird Suite was excellent with thoughtful touches and we enjoyed our stay. The owner was considerate to refund 1 nights stay and I am grateful. If I was him I would not list my property with VRBO. You are remiss in handling bookings.