Dear Guest, Thanks a million for your great scoring. Looking forward to welcome you back very soon, Warmest Regards Saul Canal General Manager AXEL HOTEL MADRID

Dear Guest, Thank you so much for staying with us and for your opinion. It´s very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. Hope to see you back here or in any of our Axel Hotels. Kind Regards, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

Dear Marcel, Thank you very much for such a good review on behalf of the entire team of Axel Hotel Madrid. For us it is very important to know that we have met your expectations and that your stay has been pleasant. We strive daily to provide the best possible experience. We will take note of your comments to try to improve our quality and service. We look forward to welcoming you back to Axel Hotel Madrid so that you can once again live the Axel Experience in all its senses. All the best; Jaime García-Morato R General Manager Axel Hotel Madrid

Dear Lisa, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Caro Emanuele, La ringraziamo molto per la sua valutazione a nome di tutto il team dell'Axel Hotel Madrid. Vogliamo scusarci con lei, poiché, durante il suo soggiorno presso di noi, non abbiamo soddisfatto parte delle sue aspettative. Come sa, disponiamo di una reception aperta 24 ore su 24 per qualsiasi inconveniente o richiesta, grazie alla quale saremmo stati in grado di trovare soluzioni per rendere il suo soggiorno più piacevole. L'intero team dell'Axel Hotel Madrid, se ne avete bisogno, è a vostra disposizione ogni giorno per i clienti che si trovano più a loro agio. Ci auguriamo di rivederla all'Axel Hotel Madrid e che la sua esperienza all'Axel sia soddisfacente sotto ogni aspetto. Cordiali saluti, Jaime García-Morato R. Direttore Generale. Hotel Axel Madrid.

Dear Yeonah, Thank you your review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are sorry to hear that the breakfast was not up to your expectations. Also, if the reception was not as responsive as it should have been, we have made a note to the different departments to try to improve our quality and service. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Sylvia,Thank you your review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Gary,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid.

Dear Christopher, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Zheng, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Luca, Thank you very much for your assessment on behalf of the entire Axel Hotel Madrid team. We want to apologize to you, since, during your stay with us, we have not met part of your expectations. As you know, we have a 24 hour reception for any incident or request you may have, with this, we would have been able to find solutions to make your stay more pleasant. The entire Axel Hotel Madrid team if you need it on a daily basis for those clients who are more comfortable. We hope to see you again at Axel Hotel Madrid and that your Axel experience is satisfactory in every way. Kind regards, Jaime García-Morato R. General Manager. Hotel Axel Madrid.

Dear Manuel,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Steven, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Cyril,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Stefan,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Cher Valery, Merci beaucoup pour votre évaluation au nom de toute l'équipe de l'Axel Hotel Madrid. Nous tenons à vous présenter nos excuses car, lors de votre séjour parmi nous, nous n'avons pas répondu à une partie de vos attentes. Toute l'équipe de l'Axel Hotel Madrid s'efforce quotidiennement d'assurer le plus grand confort possible à tous les clients. Nous espérons vous revoir à l'Axel Hotel Madrid et rendre votre expérience Axel satisfaisante à tous points de vue. Salutations, Jaime Garcia-Morato R. Gerente générale. Hôtel Axel Madrid.

Dear Reza, Thank you very much for your assessment on behalf of the entire Axel Hotel Madrid team. We want to apologize to you, since, during your stay with us, we have not met part of your expectations. The entire Axel Hotel Madrid team if you need it on a daily basis for those clients who are more comfortable. We hope to see you again at Axel Hotel Madrid and that your Axel experience is satisfactory in every way. Kind regards, Jaime García-Morato R. General Manager. Hotel Axel Madrid.

Dear Leonel, Thank you very much for your assessment on behalf of the entire Axel Hotel Madrid team. We want to apologize to you, since, during your stay with us, we have not met part of your expectations. The entire Axel Hotel Madrid team if you need it on a daily basis for those clients who are more comfortable. We hope to see you again at Axel Hotel Madrid and that your Axel experience is satisfactory in every way. Kind regards, Jaime García-Morato R. General Manager. Hotel Axel Madrid.

Dear Ayesha, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Apreciado Jose, Muchísimas gracias por tan maravillosa valoración y comentario en nombre de todo el equipo de Axel Hotel Madrid. Tu opinión es muy importante para nosotros, pues siempre nos ayuda a mejorar la experiencia de todos nuestros huéspedes y daros un servicio basado en la excelencia, siempre ofreciendo una experiencia de 10 en todos los sentidos. Nos alegra mucho leer que habéis estado bien y cómodos, pues nuestro único fin es que tengáis una experiencia nunca vista en Madrid., Todo el equipo esta aquí para vosotros y trabajamos para que tengáis una estancia de 10! Desde luego, estaremos mas que encantadísimos de veros nuevamente en Madrid y que podáis seguir disfrutando de esta maravillosa ciudad. Ha sido un verdadero placer teneros y confiamos en daros la bienvenida muy pronto en vuestra próxima visita a Madrid. Un saludo, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Apreciado Dalina, Muchísimas gracias por tan maravillosa valoración y comentario en nombre de todo el equipo de Axel Hotel Madrid. Tu opinión es muy importante para nosotros, pues siempre nos ayuda a mejorar la experiencia de todos nuestros huéspedes y daros un servicio basado en la excelencia, siempre ofreciendo una experiencia de 10 en todos los sentidos. Nos alegra mucho leer que habéis estado bien y cómodos, pues nuestro único fin es que tengáis una experiencia nunca vista en Madrid., Todo el equipo esta aquí para vosotros y trabajamos para que tengáis una estancia de 10! Desde luego, estaremos mas que encantadísimos de veros nuevamente en Madrid y que podáis seguir disfrutando de esta maravillosa ciudad. Ha sido un verdadero placer teneros y confiamos en daros la bienvenida muy pronto en vuestra próxima visita a Madrid. Un saludo, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Adam,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Andrea, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, staff and location are our strengths and we are very proud of that. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Million thanks, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Ronald , Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, staff and location are our strengths and we are very proud of that. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Million thanks, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Apreciada Alma, Millones de gracias por tan buena valoración y comentario en nombre de todo el equipo de Axel Hotel Madrid. Tu opinión es muy importante para nosotros, pues siempre nos ayuda a mejorar la experiencia de todos nuestros huéspedes y daros un servicio basado en la excelencia, siempre ofreciendo una experiencia de 10 en todos los sentidos. Nos alegra mucho leer que habéis estado bien y cómodos, pues nuestro único fin es que tengáis una experiencia nunca vista en Madrid., Todo el equipo esta aquí para vosotros y trabajamos para que tengáis una estancia de 10! Desde luego, estaremos mas que encantadísimos de veros nuevamente en Madrid y que podáis seguir disfrutando de esta maravillosa ciudad. Ha sido un verdadero placer teneros y confiamos en daros la bienvenida muy pronto en vuestra próxima visita a Madrid. Un saludo, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Rachid, We thank you for having trusted our hotel for your stay in Madrid. We are very pleased that the service provided was to your liking, from Axel Madrid the most important thing is that each of our guests live unique and unbeatable experiences and therefore we work every day in their comfort and enjoyment. We hope to see you again very soon and we send you our best regards. Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Jason, We thank you for having trusted our hotel for your stay in Madrid. We are very pleased that the service provided was to your liking, from Axel Madrid the most important thing is that each of our guests live unique and unbeatable experiences and therefore we work every day in their comfort and enjoyment. We hope to see you again very soon and we send you our best regards. Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Apreciado Marcosq, Muchísimas gracias por tan maravillosa valoración y comentario en nombre de todo el equipo de Axel Hotel Madrid. Tu opinión es muy importante para nosotros, pues siempre nos ayuda a mejorar la experiencia de todos nuestros huéspedes y daros un servicio basado en la excelencia, siempre ofreciendo una experiencia de 10 en todos los sentidos. Nos alegra mucho leer que habéis estado bien y cómodos, pues nuestro único fin es que tengáis una experiencia nunca vista en Madrid., Todo el equipo esta aquí para vosotros y trabajamos para que tengáis una estancia de 10! Desde luego, estaremos mas que encantadísimos de veros nuevamente en Madrid y que podáis seguir disfrutando de esta maravillosa ciudad. Ha sido un verdadero placer teneros y confiamos en daros la bienvenida muy pronto en vuestra próxima visita a Madrid. Un saludo, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Kerry, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Apreciado Francisco, Muchísimas gracias por tan maravillosa valoración y comentario en nombre de todo el equipo de Axel Hotel Madrid. Tu opinión es muy importante para nosotros, pues siempre nos ayuda a mejorar la experiencia de todos nuestros huéspedes y daros un servicio basado en la excelencia, siempre ofreciendo una experiencia de 10 en todos los sentidos. Nos alegra mucho leer que habéis estado bien y cómodos, pues nuestro único fin es que tengáis una experiencia nunca vista en Madrid., Todo el equipo esta aquí para vosotros y trabajamos para que tengáis una estancia de 10! Desde luego, estaremos mas que encantadísimos de veros nuevamente en Madrid y que podáis seguir disfrutando de esta maravillosa ciudad. Ha sido un verdadero placer teneros y confiamos en daros la bienvenida muy pronto en vuestra próxima visita a Madrid. Un saludo, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Barry, Thank you very much for your feedback on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Guest, Thank you very much for your feedback on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear MasayukiThank you for your review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are sorry for the noise, for your next stay, please let us know immediately and we can look for a solution, we are available at the reception 24 hours a day. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Marcel, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Jakob, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Jacques, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear John, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Lorraine, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Lauren, Thank you very much for your feedback on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Yann, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Javier, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team, Your opinion is very important to us, as it helps us to improve and provide an experience based on the service experience. We are very happy to read that you had a great experience and that you were comfortable. As you say, Axel Hotel Madrid is in the centre, very close to the main places of Madrid, which allows you to enjoy the experience of visiting Madrid while enjoying all our services, swimming pool, bar, gym club, all designed so that you do not have to worry about anything else but enjoy the most. We hope to have offered a service to your liking and we look forward to welcoming you very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Josefina! Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are super glad that you gave us the opportunity and that you have such a good impression. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Celeste! Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are super glad that you gave us the opportunity and that you have such a good impression. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear David. Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team, Your opinion is very important to us, as it helps us to improve and provide an experience based on the service experience. We are very happy to read that you had a great experience and that you were comfortable. Axel Hotel Madrid is in the centre, very close to the main places of Madrid, which allows you to enjoy the experience of visiting Madrid while enjoying all our services, swimming pool, bar, gym club, all designed so that you do not have to worry about anything else but enjoy the most. We hope to have offered a service to your liking and we look forward to welcoming you very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Douglas,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team, Your opinion is very important to us, as it helps us to improve and provide an experience based on the service experience. We are very happy knowing that you had a great experience and that you were comfortable. Axel Hotel Madrid is in the centre, very close to the main places of Madrid, which allows you to enjoy the experience of visiting Madrid while enjoying all our services, swimming pool, bar, gym club, all designed so that you do not have to worry about anything else but enjoy the most. We hope to have offered a service to your liking and we look forward to welcoming you very soon on your next visit to Madrid.Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Darren, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only aim is that you have an experience never seen before in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Phillip,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only aim is that you have an experience never seen before in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Apreciado Jose! Muchísimas gracias por tan maravillosa valoración en nombre de todo el equipo de Axel Hotel Madrid. Tu opinión es muy importante para nosotros, pues siempre nos ayuda a mejorar la experiencia de todos nuestros huéspedes y daros un servicio basado en la excelencia, siempre ofreciendo una experiencia de 10 en todos los sentidos. Nos alegra mucho leer que habéis estado bien y cómodos, pues nuestro único fin es que tengáis una experiencia nunca vista en Madrid.Todo el equipo esta aquí para vosotros y trabajamos para que tengáis una estancia de 10! Desde luego, estaremos mas que encantadísimos de veros nuevamente en Madrid y que podáis seguir disfrutando de esta maravillosa ciudad. Ha sido un verdadero placer teneros y confiamos en daros la bienvenida muy pronto en vuestra próxima visita a Madrid. Un saludo, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Elie! Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are super glad that you gave us the opportunity and that you have such a good impression. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid