Dear Wing,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.It is a pleasure for us to read comments like yours. Knowing that you have enjoyed such a magnificent experience motivates us to continue striving so that all those who visit us enjoy it as much as you do.We hope to see you again soon at Only YOU Atocha, which will be your home in Madrid.Again, thank you very much for choosing us.A cordial greeting,
2/10 糟糕
Lin Chun
2023年05月17日
Lin Chun
2023 年 5 月入住 1 晚
Only YOU Hotel Atocha 于 2023年05月20日 的回复
Estimada Lin,Muchas gracias por elegir Only YOU Atocha para su estancia en Madrid.Nos quedamos con una sensación de tristeza al saber que su estancia no ha sido de su agrado.Agradecemos que se ponga en contacto con nosotros en el siguiente correo electrónico atocha@onlyyouhotels.com indicando mas detalles sobre su estancia.Un saludo,
Dear Li,
On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.
In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.
Again, thank you very much for staying with us and taking the time to write such a review.
We hope to welcome you again soon.
Kind regards,
6/10 一般
Ziyu
2022年03月10日
满意:清洁度
slow wifi
wifi not good
Ziyu
2022 年 1 月入住 2 晚
Only YOU Atocha Team 于 2022年03月11日 的回复
Dear Ziyu,
We would like to thank you for choosing Only YOU Hotel Atocha and for taking the time to share your experience at the hotel.
Your opinion is very important to us as it helps us to continue working every day to meet our customers' needs and offer an excellent service.
We will take note of the improvements you suggested to continue offering the best service we can.
We hope to see you soon at the Only YOU Hotel Atocha and exceed your expectations!
The hotel is located opposite to Atocha Train Station and metro station, which is very convenient to travel in or out of Madrid. The area is safe and not noisy at night. Staff here is very friendly and can communicate easily in English.
C.Y
2019 年 9 月入住 6 晚
10/10 超赞
真实旅客
2019年09月8日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Close to train station
Far from all supermarkets
真实旅客
2019 年 9 月入住 3 晚
10/10 超赞
yuchen
2019年07月25日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
貴但值得
位置方便,餐廳美味,有熱水壺可煮熱水泡茶,浴室花灑蓮蓬頭舒適,行李可寄放
yuchen
2019 年 7 月入住 2 晚
10/10 超赞
Char,Hong Kong
与家人出行
2019年06月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Just few mins walk from Atocha station. I lived in 6/f, noise from the street and the music from 7/f bar can be hear clearly.
Char
2019 年 6 月入住 3 晚
10/10 超赞
Ching Yi Tina
2019年05月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
An excellent hotel
An excellent hotel that we will definitely come back again! The room is excellent! Very good design!!
And the breakfast is worth to eat with a great view!!
Dear Nanako, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,
10/10 超赞
Cesar
2024年04月25日
满意:清洁度、员工和服务、服务设施
Muy buen hotel
Cesar
2024 年 4 月入住 5 晚
Front Desk Trainee 于 2024年04月26日 的回复
Estimado Cesar , ¡Muchas gracias por confiar en Only YOU Hotel Atocha!Nos gustaría aprovechar la ocasión para agradecerle que haya dedicado una parte de su tiempo a compartir su experiencia. Para nosotros es muy importante conocer su opinión ya que nos ayuda a seguir trabajando cada día para superar las expectativas de nuestros clientes y ofrecer un servicio excelente. ¡Nos alegra conocer que la estancia ha sido de su agrado!¡Gracias nuevamente y esperamos verle muy pronto en Only YOU Hotel Atocha!
10/10 超赞
Moshe,Tel Aviv
与家人出行
2024年04月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is clean well maintained. Friendly staff.
Some construction around the hotel, especially if you are coming from Atoch train station.
Moshe
2024 年 4 月入住 1 晚
Front Desk Trainee 于 2024年04月25日 的回复
Dear Moshe, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,
10/10 超赞
Boris
与家人出行
2024年04月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Unique experience at this hotel that is very comforting. Next to a lovely and huge park that you must visit.
Boris
2024 年 4 月入住 1 晚
Front Desk Trainee 于 2024年04月25日 的回复
Dear Boris,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.A cordial greeting,
8/10 还可以
Mary
与配偶出行
2024年04月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff are terrific - very responsive and welcoming. The room was very nice. Comfortable bed and great shower. The only thing that needs improvement is the breakfast. The restaurant and terrace are lovely. We just found that the quality of the food at the breakfast was just okay and the layout of the buffet was challenging. All in all a lovely stay and the staff and little extras made it a lovely stay.
Mary
2024 年 4 月入住 1 晚
Front Desk Agent 于 2024年04月21日 的回复
Dear Amary,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha, as well as your dedication for doing the quality survey.I'm glad you enjoyed your stay in Madrid. We will take note of the improvements that you have told us to continue offering the best service.We hope to see you back soon in Madrid and be able to exceed your expectations.Greetings,
10/10 超赞
Daniel
与配偶出行
2024年04月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel, clean comfortable linens, confortable bed, clean bathroom, great water pressure, USB plugs for electronics. Beautiful lobby with a great bar and location at the end of grand via in atocha is excellent
Daniel
2024 年 4 月入住 1 晚
Front Desk Trainee 于 2024年04月21日 的回复
Dear Daniel,You don't know how happy we are to read your comment and hear about your experience.We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time we would like to thank you for writing a review as positive and detailed as this one.It is a pleasure to hear that you liked the room, the location and our lobby. You will always be welcome, and at the same time we hope to see you again soon!Greetings,
10/10 超赞
Brian,Edmonton
2024年04月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was good. Rooftop bar was nice.
Brian
2024 年 4 月入住 3 晚
Front Desk Trainee 于 2024年04月21日 的回复
Dear Brian, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer, and that you liked the rooftopbar.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,
10/10 超赞
Peter
2024年04月15日
满意:清洁度、员工和服务、住宿条件和设施
Peter
2024 年 4 月入住 3 晚
Front Desk Team 于 2024年04月16日 的回复
Dear Peter,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and as well for giving us a good score.We hope to see you again here.Kind regards,
10/10 超赞
Eduardo
与家人及幼儿出行, 与配偶出行
2024年04月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great!
Eduardo
2024 年 4 月入住 6 晚
FRONT DESK TEAM 于 2024年04月15日 的回复
Estimado Eduardo,En primer lugar, me gustaría agradecerle la confianza depositada en Only YOU Hotel Atocha. Es un verdadero orgullo para nosotros leer comentarios como el suyo, que hacen que sigamos trabajando cada día para satisfacer todas las necesidades de nuestros clientes y ofrecer un servicio excelente y único.¡Le esperamos pronto de vuelta en Only YOU Hotel Atocha!
8/10 还可以
Carlos
与配偶出行
2024年04月14日
满意:清洁度、服务设施、住宿条件和设施
Buen hotel con gran diseño. Exelente ubicación.
Carlos
2024 年 4 月入住 1 晚
Front Desk Trainee 于 2024年04月14日 的回复
Estimado Carlos,De parte de todos los miembros de Only YOU Atocha nos gustaría agradecerle habernos elegido para su estancia y por escribirnos un review. Es un placer escuchar que ha disfrutado de la experiencia que ofrecemos. En Only YOU Atocha nos gusta fijarnos en los pequeños detalles y ofrecer a cada huésped una experiencia personalizada y a la altura de sus expectativas. De nuevo, muchas gracias por haberse quedado con nosotros y haberse tomado el tiempo de escribir tal reseña.Esperamos volver a recibirle pronto.Un saludo,
10/10 超赞
Suzanne
与家人出行
2024年04月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great choice for a weekend in Madrid- amazing hotel with great service
Suzanne
2024 年 4 月入住 2 晚
Front Desk Trainee 于 2024年04月14日 的回复
Dear Suzanne, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us a review. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,
8/10 还可以
BENJAMIN,Coral Gables
2024年04月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fair value for money. In front of Atocha station.
BENJAMIN
2024 年 4 月入住 1 晚
Front Desk Agent 于 2024年04月13日 的回复
Dear Benjamin, Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!
10/10 超赞
Maribeth,Chester Springs
与配偶出行
2024年04月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Short walk to the Prado Museum. Nice 7-th Floor Outside Restaurant.
Maribeth
2024 年 4 月入住 1 晚
Front Desk Trainee 于 2024年04月13日 的回复
Dear Maribeth, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer, by the location and the Restaurant. In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,
10/10 超赞
Barry
与配偶出行
2024年04月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location,fantastic and helpful staff,quiet,very comfortable.
Barry
2024 年 4 月入住 2 晚
Front Desk Trainee 于 2024年04月11日 的回复
Dear Barry,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time, we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.A cordial greeting,
10/10 超赞
Peter,Ottawa
与配偶出行
2024年04月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel staff was very friendly and courteous. Attentive to every detail. In our case they were very meticulous to ensire our stay was enjoyable and memorable. For this stay, definitely a 5-star, if not six!
Peter
2024 年 4 月入住 2 晚
Front Desk Trainee 于 2024年04月10日 的回复
Dear Peter,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time, we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.Kind regards,
10/10 超赞
Jonathan
2024年04月9日
Jonathan
2024 年 3 月入住 2 晚
Front Desk Agent 于 2024年04月30日 的回复
Dear Jonathan,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha and for dedicating a minute to response our quality survey.We hope to see you again here.Greetings
Dear Yoriko,First of all, I would like to thank you for the trust placed in Only YOU Hotel Atocha, as well as your dedication in responding to the quality survey.I am glad that you enjoyed your stay in Madrid. We will take note of the improvements you indicate to continue offering the best service. In relation to the Expedia guest category, we would not be able to tell you what caused the category drop from Gold to Blue.On the hotel's part, we always offer the option of a free upgrade to Expedia Gold customers, as long as we have superior category rooms available for your stay.On the other hand, the rooms do not include complimentary water, which is why we offer it from reception, where you can request it throughout your stay.We hope to see you back soon in Madrid and to be able to exceed your expectations.
10/10 超赞
Guy and Lara
2024年04月7日
Guy and Lara
2024 年 4 月入住 1 晚
FRONT DESK TEAM 于 2024年04月28日 的回复
Dear Guy and Laura,On behalf of the entire Only YOU Atocha team we would like to thank you for your score.We hope to see you again soon in Only YOU Atocha to make you feel at home again.Again, thank you very much for choosing us.Greetings,
10/10 超赞
MARISOL
2024年04月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great!
MARISOL
2024 年 4 月入住 1 晚
Front Desk Trainee 于 2024年04月3日 的回复
Dear Marisol,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!
8/10 还可以
Natasha
2024年04月1日
满意:清洁度、员工和服务、住宿条件和设施
Loved the room and the location but the breakfast options were a bit disappointing
Natasha
2024 年 3 月入住 1 晚
FRONT DESK TEAM 于 2024年04月4日 的回复
Dear Natasha,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.At the same time we would like to apologize if we did not reach your expectations regarding to the breakfast.We hope to see you again soon at Only YOU Atocha to offer you the best stay and experience possible.Greetings,
10/10 超赞
Alfonso
2024年03月29日
Alfonso
2024 年 3 月入住 1 晚
Front Desk Trainee 于 2024年04月19日 的回复
Dear Alfonso,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!
10/10 超赞
Jorge Armando
与配偶出行
2024年03月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo bien
Jorge Armando
2024 年 3 月入住 1 晚
Front Desk Team 于 2024年03月30日 的回复
Estimado Jorge,En nombre de todo el equipo de Only YOU Atocha nos gustaría agradecerle su reseña.Es para nosotros todo un placer leer comentarios como el suyo. Esperamos volver a verle pronto en Only YOU Atocha para volver a hacerle sentir como en casa.De nuevo, muchas gracias por habernos elegido.Un cordial saludo,
10/10 超赞
Masail
2024年03月29日
Masail
2024 年 3 月入住 2 晚
Front Desk Trainee 于 2024年04月18日 的回复
Dear Masail,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!
10/10 超赞
Kem
与配偶出行
2024年03月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were excellent in meeting our needs and concerns, plus assisting with very good information for Madrid.
Kem
2024 年 3 月入住 4 晚
Front Desk Agent 于 2024年03月29日 的回复
Dear Kem,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offered.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Best regards,Frontdesk TeamOnly YOU Hotel Atocha
10/10 超赞
Coty
与配偶出行
2024年03月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rooms a bit on the small side but overall great experience, had many good gestures thru our stay
Coty
2024 年 3 月入住 1 晚
Front Desk Trainee 于 2024年03月26日 的回复
Dear Coty,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us a review. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,
10/10 超赞
Isabelle
与配偶出行
2024年03月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Très dynamique comme endroit.
Isabelle
2024 年 3 月入住 1 晚
Front Desk Trainee 于 2024年03月26日 的回复
Dear Isabelle,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time we would like to thank you for writing a review.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.Kind Regards,
10/10 超赞
awilda
2024年03月25日
awilda
2024 年 3 月入住 1 晚
Front Desk Trainee 于 2024年04月14日 的回复
Dear Awilda,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!
10/10 超赞
Paul
2024年03月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location near train stations and museums
Paul
2024 年 3 月入住 1 晚
Front Desk Trainee 于 2024年03月25日 的回复
Dear Paul, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,
10/10 超赞
Sonia
2024年03月24日
Sonia
2024 年 3 月入住 1 晚
Front Desk Trainee 于 2024年04月13日 的回复
Estimada Sonia, ¡Muchas gracias por confiar en Only YOU Hotel Atocha!Nos gustaría aprovechar la ocasión para agradecerle que haya dedicado una parte de su tiempo a compartir su experiencia. Para nosotros es muy importante conocer su opinión ya que nos ayuda a seguir trabajando cada día para superar las expectativas de nuestros clientes y ofrecer un servicio excelente. ¡Nos alegra conocer que la estancia ha sido de su agrado! ¡Gracias nuevamente y esperamos verle muy pronto en Only YOU Hotel Atocha!
8/10 还可以
Margot,Oakland
2024年03月23日
Margot
2024 年 3 月入住 1 晚
Front Desk Agent 于 2024年04月13日 的回复
Dear Margot,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha and for dedicating a minute to response our quality survey.We hope to see you again here.Kind regards
10/10 超赞
Gracia
与配偶出行
2024年03月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The decor of the hotel is unique and replicates throughout all areas. Mercedes at the guest experience desk was extremely helpful and provided useful tourism advise and extra assistance with train bookings. We were recommended to include the breakfast buffet and was the best decision. Unfortunately we had to ask for a picnic bag due to early check out and that was really disappointing- no drink nor healthy food was included in our bags. Rooms clean, modern, spacious and a really nice hot shower with plenty mirrors and good lighting
Gracia
2024 年 3 月入住 2 晚
FRONT DESK TEAM 于 2024年03月23日 的回复
Dear Gracia,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.It is a pleasure for us to read comments like yours. Knowing that you have had such a magnificent experience motivates us to continue striving so we can offer the same experience that you had to all our future guests. I will be happy to share your comment with the whole team and I will personally congratulate Mercedes for making your experience so wonderful.We hope to see you again soon in Only YOU Atocha to make you feel at home again.Again, thank you very much for choosing us.Greetings,
10/10 超赞
Patrick,Ballwin
与家人出行
2024年03月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super clean and wonderful staff.
Patrick
2024 年 3 月入住 1 晚
Front Desk 于 2024年03月22日 的回复
Dear Patrick, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer, either by staffIn Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,