Dear Customer, We would like to clarify what happened because it does not really coincide with what you wrote in your comment. According to what you notified at the reception on Sunday morning, February 3, when you arrived at your room the night before your wife left the wallet on the bedside table, and you “noticed” that dropped it. The next day you can not find the wallet despite looking for it. We did the reading of your room door lock and from 20.54 the previous day, until you notify us, no key other than you own has been used. The next one used was the housekeeper's day 3 at 15:12 pm, and she dindn´t find it. Therefore we do not know where you could lose your wallet, but I can assure you that nobody, who didn´t have one of the two copies of the key that you had, entered your room in all that time. Thank you very much, and best regards.

Dear Mrs. De Alba,We are sorry to hear that your experience with us was not satisfactory, but as we explained to you in person at check-in, the room that you booked was the same category as the one you had at the check -in.None of our suites are the same, as it is the case in most establishments, but all of them have much more square meters of space and many more services than the standard rooms category.It is obvious that only one photo is shown when you make a reservation, not all the photos of all the rooms are shown, and they may vary slightly from one room to another.Even so, we managed to change you to the suite that you preferred, as soon as it was available, even though it was of the same category.We hope this information will help other customers to better understand your comment.Thank you very much, Best RegardsThe Hotel Management