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关于马杜赖遗产酒店的点评

4.5 out of 5
马杜赖遗产酒店
11-Melakkal Main Road, Madurai, Tamil Nadu

点评

8.6

超赞

10 分 - 超赞。123 条好评，共有 219 条点评" "
8 分 - 还可以。58 条好评，共有 219 条点评" "
6 分 - 一般。19 条好评，共有 219 条点评" "
4 分 - 很差。10 条好评，共有 219 条点评" "
2 分 - 糟糕。9 条好评，共有 219 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Zvi

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stylish Lovely swimming pool Great breakfast Peaceful
2024 年 2 月入住 2 晚

10/10 超赞

Ravindra

2024 年 1 月入住 1 晚

10/10 超赞

Saurav

2023 年 12 月入住 1 晚

10/10 超赞

Ravindra

2023 年 12 月入住 1 晚

6/10 一般

Veeravanallur

与家人出行
满意：员工和服务
We expected at least a 3 star facility. This fell far short. The room was the smallest of the group. The bathroom lacked proper drainage. Shower water ran all over. The toilet sink had water stains. The cushion had coffee stains not cared for. The bathroom did not have storage space or place for toilet roll. The place needs a lot of make over. It is over priced for the value it offers. The saving grace is the nice open yards, banyon trees and the courteous dining room staff.
2023 年 12 月入住 2 晚

10/10 超赞

Renee

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 3 晚

8/10 还可以

selvin

商务旅客
满意：员工和服务、服务设施、住宿条件和设施
relaxed
2023 年 11 月入住 2 晚

10/10 超赞

Elamaran，Charlotte

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

8/10 还可以

Mahalaxmi

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

10/10 超赞

Kumara

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Fantastic stay and friendly staff. Best in Madurai, though expensive worth the price and stay. This is my 2nd visit and will be back.
2023 年 9 月入住 4 晚

4/10 很差

Laura

满意：服务设施，员工和服务
不满意：清洁度
I was a bit a disappointed to be honest. I wasn’t expecting the toilet and shower to be positioned outside the room, so when you need to go to the toilet or shower you are harassed by mosquitos!!! I didn’t think it was super clean, the dining room chair covers were white but visibly dirty and looked stained. The blinds in my room were not easy to operate to get natural sunlight inside. However the staff were very lovely. I would not go back, I don’t think the place deserves 5 stars. I’d give it 3 or 4 at most.
2023 年 9 月入住 3 晚

6/10 一般

Vipul，Santa Clara

与家人出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
I was highly disappointed in the service we received for the price and class of property. The staff was junior and felt untrained. The restaurant staff especially was not good as almost everything seemed chaotic and unorganized. We had to ask multiple times for small things and everything was significantly delayed. It looks like they optimize for buffet and not prepared for ala carte but buffet food is mediocre at best. Room service was also not top-notch. There were several instances where simple things like tea arrived in 90 minutes. I was quite disappointed that they closed the pool at 7 p.m. It looks like a beautiful pool but we came back around 7 pm every day after sightseeing and could not use the pool. Overall a beautiful resort poorly run and managed.
2023 年 8 月入住 3 晚

8/10 还可以

ARUNA

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚

10/10 超赞

Ila

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
lovely and comfortable
Spacious and peaceful rooms, good temperature control, fantastic pool, excellent breakfast.
2023 年 8 月入住 1 晚

10/10 超赞

Narayanan，Gaithersburg

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed staying at the property
2023 年 8 月入住 1 晚

10/10 超赞

Stanley

满意：清洁度、员工和服务、住宿条件和设施
Beautiful resort
2023 年 8 月入住 1 晚

10/10 超赞

rajesh

2023 年 7 月入住 3 晚

10/10 超赞

venkatesh

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 4 晚

10/10 超赞

Sreepati

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 1 晚

4/10 很差

Thomas

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 1 晚

8/10 还可以

Murdock

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A little too large to enjoy.
2023 年 3 月入住 2 晚

10/10 超赞

Eswara，Greenville

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall Hotel stay was good. One area of implement is Wifi network. Called the front desk couple of times and had wifi access problem for our room. Other rooms were good where my friends stayed
2023 年 2 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 1 晚

10/10 超赞

ARUN

2023 年 1 月入住 1 晚

6/10 一般

Pankaj

商务旅客
满意：服务设施，清洁度
不满意：住宿条件和设施
The staff was very good, helpful and obliging especially the dining hall staff but the amenities were bare minimum
2022 年 7 月入住 3 晚

10/10 超赞

Sabyasachi

2022 年 6 月入住 2 晚

6/10 一般

Chandra Bindu

与家人出行, 团体旅客
满意：员工和服务
This place is beautiful. Staff is great. They genuinely take care of the guests. Villa's however do not have privacy. 4 villas are located in one huge house with outside common space. During our stay we had large group staying beside us and they made such noise that we could sleep every night until 1am. Complaining to the reception didn’t really help as they kept saying they are celebrities and they can’t do much. Bathrooms are run down.. shower buttons are leaky. Villa flooring is bad, that the tiles make sound everytime somebody walks. At night they can be disturbing.
2022 年 6 月入住 3 晚

10/10 超赞

Vikram，Mukilteo

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I booked this property as an anniversary gift for relatives and they were very impressed with the architecture, the well appointed room and good care provided by the staff. Will highly recommend.
2022 年 3 月入住 2 晚

8/10 还可以

AGITHA

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Calm atmosphere lots of space nice staff
2021 年 9 月入住 3 晚

10/10 超赞

Vignesh

2021 年 9 月入住 2 晚

8/10 还可以

真实旅客

与家人出行
满意：员工和服务
Excellent staff and hospitality. Property could use an upgrade since most of the infrastructure seems very old and dusty. Cleaning could be better. The food is very average.
2021 年 3 月入住 1 晚

8/10 还可以

Parthasarathy

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Heritage stay
The food quality needs improvement. Not upto the mark. Stay , Room and overall ambience of the location etc are superb. Quite greenery .
2020 年 12 月入住 1 晚

10/10 超赞

Ziyath

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Out of india
It was very nice , I felt like I was out of india
2020 年 10 月入住 2 晚
Mani. P 于 2020年11月5日 的回复
Dear Guest, Thanks for rating us well and it is truly encouraging. We are delighted that you had a great stay with us. We will strive to maintain the same standards. Look forward to your visit again. With Regards, Mani. P Heritage Team

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff helpful. Liked their daily entertainment activities. Bed was a little too hard for me. Ambience good
2020 年 2 月入住 1 晚
Mani. P 于 2020年02月22日 的回复
Dear Guest, Thank you very much for your encouraging review, we are constantly striving to keep up to it and it is a great encouragement. Looking forward to your visit again. With Regards, Mani. P Heritage Team

8/10 还可以

Aditya

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I have a issue here , I had booked option of pay at the Hotel . The hotel has taken the payment of my card 48 hours before arrival which is not at all acceptable . I wanted to pay by cash with my associates in equal half and not reflect in my card . Pls explain and do what you can to resolve my agony
2020 年 2 月入住 1 晚
Mani.P 于 2020年02月10日 的回复
Dear Aditya, Greetings from Heritage Madurai!!! We thank you for choosing to stay with us. While we regret the inconvenience caused to you during your stay with us, we truly appreciate your time in giving us your feedback. As per Expedia booking policy, we have taken the amount through credit card .If you need any clarification ,please check with Expedia team they will assist you regarding this. Warm regards Mani.P

10/10 超赞

Narayan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 1 月入住 3 晚
Mani 于 2020年01月31日 的回复
Dear Mr.Narayan, Thanks for rating us well and it is truly encouraging. We are delighted that you had a great stay with us. We will strive to maintain the same standards. Look forward to your visit again. With Regards, Mani. P Heritage Team

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was very peaceful and beautiful resort hotel surrounded by nature. We had a relaxing and much needed respite. Thank you
2020 年 1 月入住 1 晚
Mani. P 于 2020年01月23日 的回复
Dear Guest, Thanks for your feedback and rating. We are very delighted that you had a memorable stay with us. Your rating has motivated us and will pass it on to our team. Look forward to your visit again. With Regards, Mani. P Heritage Team

10/10 超赞

Smadar

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The hotel is great. Pacilities and service great but location is not good and you need to take a cab each time you go out. The area where the hotel is very poor and there is nothing near by.
2020 年 1 月入住 1 晚
Mani. P 于 2020年01月22日 的回复
Dear Guest, Thank you for your feedback. Appreciate that you shared the experience which you were not satisfied with us, we will ensure that necessary corrective action will be done. Please do stay with us again and we ensure that you will have a good stay. With Regards, Mani. P Heritage Team

8/10 还可以

Smadar

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel is fabulous. Very unique in India's view and condition. Rooms are extremely huge, service is beyond my expectations. Unfortunate they don't have anything to offer for vegan people, not even some kind of milk like soy or almond. I expect a place like this to be a bit more environmental and healthy but other than this it was awesome.
2020 年 1 月入住 1 晚
Mani. P 于 2020年01月18日 的回复
Dear Guest, Thank you very much for your encouraging review, we are constantly striving to keep up to it and it is a great encouragement. Looking forward to your visit again. With Regards, Mani. P Heritage Team

8/10 还可以

Arati

2019 年 12 月入住 1 晚

10/10 超赞

Carin

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
En fantastisk upplevelse för barnens förstaupplevelse av Indien! Lyx för oss andra!
2019 年 10 月入住 4 晚
Mani 于 2019年10月28日 的回复
Dear Carin, Thanks for rating us well and it is truly encouraging. We are delighted that you had a great stay with us. We will strive to maintain the same standards. Look forward to your visit again. With Regards, Mani. P Heritage Team

10/10 超赞

Sudharsan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚
Mani. P 于 2019年10月14日 的回复
Dear Mr.Sudharsan, Thanks for rating us well and it is truly encouraging. We are delighted that you had a great stay with us. We will strive to maintain the same standards. Look forward to your visit again. With Regards, Mani. P Heritage Team

8/10 还可以

Theresa，Oympia wa, USA

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed the stay, staff very helpful, courteous, pleasant, especially Ganeshan did our room was excellant. I also like to mention one of the front reception staff, whose name I can not remember, he was extremly helpful and knowledgeable helped us cancel our flights, spoke a a fluent english. Only thing I did not like the place was the mosquitoes, they made a field day of my husband.
2019 年 9 月入住 3 晚
Mani. P 于 2019年11月21日 的回复
Dear Theresa, Greetings from Heritage Madurai!!! We thank you for choosing to stay with us. While we regret the inconvenience caused to you during your stay with us, we truly appreciate your time in giving us your feedback. As a premium resort we constantly endeavor to keep up the standards for our guest’s facilities and services and also to exceed the expectations of our valued guests in all possible ways. We have taken it up well with the concerned department and will do the necessary correction. Look forward to your visit for a better experience. Warm regards Mani. P Heritage Team

10/10 超赞

Sambasivam

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 1 晚
Mani. P 于 2019年09月26日 的回复
Dear Mr.Sambasivam, Thanks for your feedback and rating. We are very delighted that you had a memorable stay with us. Your rating has motivated us and will pass it on to our team. Look forward to your visit again. With Regards, Mani. P Heritage Team

10/10 超赞

Rayyan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Feel like my home
Nice place to stay for business and leisure both
2019 年 9 月入住 1 晚
Mani. P 于 2019年09月23日 的回复
Dear Mr.Rayyan, Greetings from Heritage Madurai!!! We thank you for choosing to stay with us. We hope you had a pleasant stay with us and you were able to experience and enjoy the resort and its facilities. As a premium resort we constantly endeavor to keep up the standards for our guest’s facilities and services and also to exceed the expectations of our valued guests in all possible ways. Once again we thank you for your support and look forward to your visit. Warm regards Mani. P Heritage Team

10/10 超赞

Narayan Kumar

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A great place to stay in Madurai
Our stay was excellent. On the first night the A/C in our room failed and the hotel responded instantly, and as soon as they figured that it could be fixed quickly, they upgraded us to a better room. If our room was great this one was even better! The hotel is very tastefully built and maintained very well. It is an oasis of good taste and sylvan surroundings in the middle of Madurai. The staff are very welcoming and friendly. The restaurant is excellent. They are also very eco friendly. We appreciate their supplying clean water in glass bottles instead of the usual commercial plastic bottles of water. The only negative point was that there is a party hall in the campus and sometimes there is plenty of noise arising from there. Disturbs the otherwise tranquil atmosphere.
2019 年 8 月入住 1 晚
Mani. P 于 2019年09月9日 的回复
Dear Mr.Narayan Kumar , Greetings from Heritage Madurai!!! We thank you for choosing to stay with us. We hope you had a pleasant stay with us and you were able to experience and enjoy the resort and its facilities. As a premium resort we constantly endeavor to keep up the standards for our guest’s facilities and services and also to exceed the expectations of our valued guests in all possible ways. Once again we thank you for your support and look forward to your visit. Warm regards Mani. P Heritage Team

8/10 还可以

真实旅客

满意：住宿条件和设施，清洁度
Hotel bonito y tranquilo, pero nada más
La villa era enorme, pero no había AC en el baño, solo un ventilador y hacía un calor insoportable. Además no podías abrir nada a partir de las 4 por los mosquitos. Solo un restaurante no muy bueno y ninguna zona más donde poder tomar algo fuera. La zona de la piscina privada no tenía ni siquiera una silla donde sentarse. El servicio dejaba mucho que desear: lento y desorganizado
2019 年 8 月入住 2 晚
Mani. P 于 2019年10月4日 的回复
Dear Guest, Greetings from Heritage Madurai!!! We thank you for choosing to stay with us. While we regret the inconvenience caused to you during your stay with us, we truly appreciate your time in giving us your feedback. As a premium resort we constantly endeavor to keep up the standards for our guest’s facilities and services and also to exceed the expectations of our valued guests in all possible ways. We have taken it up well with the concerned department and will do the necessary correction. Look forward to your visit for a better experience. Warm regards Mani. P Heritage Team

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 2 晚
Mani. P 于 2019年08月7日 的回复
Dear Guest, Thanks for your feedback and rating. We are very delighted that you had a memorable stay with us. Your rating has motivated us and will pass it on to our team. Look forward to your visit again. With Regards, Mani. P Heritage Team

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very relaxing, good location in town, very attentitive service that speaks English well.
2019 年 7 月入住 1 晚
Mani. P 于 2019年07月17日 的回复
Dear Guest, Thanks for your feedback and rating. We are very delighted that you had a memorable stay with us and we were able to make your occasion even more special. Your rating has motivated us and will pass it on to our team. Look forward to your visit again. With Regards, Mani. P Heritage Team

8/10 还可以

SENTHIL

满意：清洁度、员工和服务、住宿条件和设施
Great place but convenience in room can be better such as chargers place of switches etc
2019 年 7 月入住 1 晚
Mani. P 于 2019年07月16日 的回复
Dear Mr.Senthil, Thanks for your feedback and rating. We are very delighted that you had a memorable stay with us. Your rating has motivated us and will pass it on to our team. Look forward to your visit again. With Regards, Mani. P Heritage Team