Nice location, beautiful parks nearby, great ice cream shop. Room was modern, nicely decorated, bed was okay for comfort. No tea in the room or available from the front desk. Coffee machine was Nespresso which did not impress.
The top room category is very far from the lobby.
Sad to say staff was curt and unhelpful. We felt we were an inconvenience any time we approached them. The exception was the pool and bike storage attendant, he was very nice.
The restaurant on site has good food but lacks any customer service also. Go uptown to eat, they are far more service oriented and friendly.