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关于马略卡玛达佛瑞吉度假村酒店的点评

5 out of 5
马略卡玛达佛瑞吉度假村酒店
Carretera Palma-Andratx 19, Costa den Blanes, Calvia, Mallorca

点评

9.6

绝佳

10 分 - 超赞。117 条好评，共有 146 条点评" "
8 分 - 还可以。21 条好评，共有 146 条点评" "
6 分 - 一般。6 条好评，共有 146 条点评" "
4 分 - 很差。1 条好评，共有 146 条点评" "
2 分 - 糟糕。1 条好评，共有 146 条点评" "

9.8/10

清洁度

9.6/10

员工和服务

9.4/10

服务设施

9.6/10

住宿条件和设施

9.4/10

环保

点评

10/10 超赞

Seth

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had a wonderful time staying here. The staff was so friendly and helpful. I had a late flight and they let me stay in my room until very late before my flight. Definitely recommend!

10/10 超赞

Jeremy

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 8 晚

10/10 超赞

Johanna

2024 年 2 月入住 2 晚

10/10 超赞

Mylene，Hasbrouck Heights

与家人出行
满意：服务设施
Beautiful place & great staff!
2023 年 10 月入住 1 晚

10/10 超赞

Guido

2023 年 9 月入住 3 晚

10/10 超赞

Paul

2023 年 9 月入住 2 晚

10/10 超赞

Templar

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Spectacular Management
Rico at the front desk and Estafania in the hotel lobby bar were so amazing. The team made our stay so warm. I told all my friends this is where they need to stay when they visit.
2023 年 8 月入住 3 晚

10/10 超赞

Kali

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent amenities and service. Highly recommend
2023 年 8 月入住 4 晚

10/10 超赞

Annette

满意：清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 3 晚
Paloma Lopez Guest Relations Manager 于 2023年06月8日 的回复
Dear Annette, Thank you very much for having chosen the St. Regis Mardavall Resort during your recent stay in the island. We are pleased to read you have enjoyed your stay with us. We are looking forward to welcoming you back soon at the Best Address in the island Sincerely, Paloma Lopez Guest Relations Manager

10/10 超赞

Sandra

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 4 晚
D 于 2022年11月24日 的回复
Thank you

10/10 超赞

Roland

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 7 晚

10/10 超赞

Kate，London

2022 年 9 月入住 4 晚

8/10 还可以

Brett

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 7 月入住 1 晚

10/10 超赞

Mischa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Warm welcome
Super friendly, very attentive staff. We felt warmly and generously welcome.
2021 年 10 月入住 4 晚
DVD 于 2021年10月18日 的回复
Dear Mischa, Thank you for sharing your review here on Expedia! We are delighted to know you had a great stay and our service was up to your expectations. Thank you for your wonderful words regarding our staff. Looking forward to seeing you soon again! Best regards, Danielle van den Dungen Assistant to the General Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely overall but service issues
Our stay was lovely until the last day. The property is beautiful and the staff at the bars, pools and desk were all very friendly and went out of their way to be helpful. Concierge was very helpful and we loved Henry A, the butler. Wonderfully pleasant and helpful! Everything you think about a 5 star hotel. We did not do the breakfast buffet the first two says we were there but went down for our last morning. The service was not good. The buffet was divine and we ordered our coffee and water which came quickly. We then got our plates and when we sat down there was no silverware so we asked for some and some additional coffee. We got the silverware but no coffee. About 10 minutes later I asked another waitress to check on the coffee and could we please get some more water. That never came either so I walked up to the manager and explained that we had never received our coffee and could I get a to go cup. Meanwhile the servers cleared our first plates but took our silverware and again we had no silverware to eat our fruit and had to wait for that to be requested and brought. It was just disappointing because it was our last morning there and we wanted to have a relaxing morning and we couldn’t get coffee and silverware which are pretty basic. Up until this point I would have given it a 5 star but the fact that it didn’t go well and the manager didn’t even apologize was pretty disappointing.
2021 年 9 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 9 月入住 1 晚

10/10 超赞

Mats

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 9 月入住 1 晚

10/10 超赞

julian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing hotel and service
We have stayed at this hotel previously and cannot fault it. Everyone is amazing and always willing to help with anything.
2021 年 8 月入住 5 晚

10/10 超赞

TIMOTHY

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 7 月入住 1 晚
DVD 于 2021年07月27日 的回复
Dear Timothy, Thank you for taking your valuable time and for the excellent rating you have given with regards to your recent stay with us. We are truly delighted to know you had an amazing stay and the services and facilities were up to your expectations. It was a pleasure to have you stay and we do hope it is not long before we can welcome you back. Meanwhile we wish you and your family all the best! Sunny regards from Mallorca, Danielle van den Dungen Assistant to the General Manager

10/10 超赞

TIMOTHY

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 7 月入住 1 晚
DVD 于 2021年07月20日 的回复
Dear Timothy, We are delighted to know that you enjoyed your stay and everything was up to your expectations.Thank you for your amazing evaluation! We look forward to welcome you soon again. Best wishes, Danielle van den Dungen Assistant to the General Manager

8/10 还可以

Elizabeth

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel was in a good location, friendly, helpful staff, our room had a great sea view the only thing that let it down was the poolside restaurant it needs updating
2021 年 6 月入住 4 晚
Dvand557 于 2021年07月7日 的回复
Dear Elizabeth, Thank you for staying with us and sharing a review! We are very pleased that you generally enjoyed your stay with us and thank you for the positive feedback on our team! We take your comment regarding the Pool Bar Sa Badia into consideration for a future renovation. It was a pleasure to have you stay and we do hope it is not long before we can welcome you back. Meanwhile we wish you all the best. Sunny regards from Mallorca, Danielle van den Dungen Assistant to the General Manager

10/10 超赞

真实旅客

2021 年 4 月入住 3 晚

4/10 很差

真实旅客

与家人出行
满意：清洁度
不满意：住宿条件和设施
Déception
Hôtel qui est décadent et n est certainement pas un hôtel 5 étoiles. État général très vieillot , rien n à été refait depuis des années sauf les chambres qui sont correctes. Nourriture vraiment très moyenne et qui reflète bien l état général de l hôtel . Personnel gentil mais pas très professionnel et qui cherche à faire payer le client toujours plus mais sans service supplémentaire. Je ne recommande pas cet hôtel il y a d autres options sur l île à des prix beaucoup plus abordables.
2021 年 4 月入住 8 晚
DV 于 2021年04月20日 的回复
Chers Clients, Nous vous remercions d'avoir consacré du temps à la rédaction de ce commentaire, qui nous aidera sans aucun doute à améliorer la qualité de nos prestations. Nous regrettons sincèrement que ce séjour n'ait pas rencontré votre pleine satisfaction. Néanmoins nous espérons que vous nous donnerez une seconde chance. Cordialement, Danielle van den Dungen Assistent to the Hotel Manager

10/10 超赞

Ingolf

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Super tolles Hotel. In allen Belangen, volle Punktzahl.
2021 年 3 月入住 2 晚
DV 于 2021年04月21日 的回复
Sehr geehrter Ingolf, wir sagen ganz herzlichen Dank für Ihre auf Expedia veröffentlichte Bewertung, über die wir uns sehr gefreut haben. Es ist schön für uns, zu lesen, dass Sie Ihren Aufenthalt bei uns genießen konnten - so soll es natürlich sein! Wir würden uns sehr freuen, wenn Sie wieder einmal den Weg zu uns finden. Mit herzlichen Grüßen aus Mallorca, Danielle van den Dungen Assistant to the General Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 7 月入住 6 晚

10/10 超赞

Michel Albert

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 7 月入住 3 晚

10/10 超赞

Ernest

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing
The staff was amazing and facility is absolutely beautiful. Can’t wait to go back!
2020 年 3 月入住 2 晚

8/10 还可以

Benjamin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing hotel, with beautiful views and very attentive and kind staff. Check in was faultless and we even received a complimentary upgrade from the lovely front desk staff.
2020 年 2 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 3 月入住 1 晚

10/10 超赞

真实旅客

2020 年 2 月入住 6 晚

10/10 超赞

Fran，Mallorca

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
El trato del personal es exquisito, llegando a eclipsar las propias instalaciones
2020 年 2 月入住 1 晚

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The best. Possibly the best upscale hotel experience in the past few years, best staff, best breakfast, excellent lower tier restaurant Aqua even during low season (their Michelin1* Es Fum restaurant has been closed till March). Caveat #1: St, Regis has a wonderful scenic location on the bay, but has no direct access to the sea. Great area for jogging by the bay, even in February. Hotel will advise re beaches. Caveat #2: no golf on premises (hotel will arrange nearby courses, my woman friend liked Muntaner (with related Quinto second) and Bendinat the best. Other courses nearby tend to be flat (friend sez boring) but I have not seen two lines of 100€-plus automobiles ever like the one at Golf Santa Ponsa - the course being flat and boring according to my experienced golfer friend. In sum, Marriott St. Regis rules...
2020 年 2 月入住 3 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 11 月入住 2 晚

8/10 还可以

真实旅客

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Es war alles in Ordnung, das Personal sehr aufmerksam.
2019 年 11 月入住 3 晚

8/10 还可以

真实旅客

满意：员工和服务、服务设施、住宿条件和设施
2019 年 9 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 9 月入住 4 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施
2019 年 8 月入住 7 晚

10/10 超赞

真实旅客

2019 年 8 月入住 5 晚

10/10 超赞

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was very relaxing. The grounds and amenities are well maintained and the kids club is fab. The staff are so good with kids.
2019 年 8 月入住 3 晚

10/10 超赞

Joanne

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing hotel. Loved it! We’ll be back
2019 年 8 月入住 4 晚

10/10 超赞

SALEH

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 4 晚

8/10 还可以

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really nice hotel with a Spanish style. Pretty lobby and very welcoming staff. Nice Bar and lounge by the lobby as well as the Es Fum Michelin star restaurant. Clean and nice rooms. Bad gym, very small. Guest service, the butlers( LEO especially) and all the receptionists were great and very friendly and helpful. Same at the Es Fum restaurant. Unfortunately the service wasn’t always the same at the Aqua restaurant or by the pool. Almost all the women were super friendly and service minded at the Aqua restaurant but the men were most of them pretty grumpy and not service minded at all. There wasn’t enough people serving by the pool. Took forever to order and same here the people who did work wasn’t super friendly except for MATHIAS who was really nice!! Overall a nice hotel but it’s not the same as a St Regis, Four seasons or Ritz Carlton as over in North America.
2019 年 8 月入住 6 晚
Dvand557 于 2019年08月28日 的回复
Dear SALEH, Thank you very much for your great and detailed review! We are very pleased that you enjoyed your stay with us, but do regret to read, that our service in the Aqua restaurant as well as in our pool-bar, Sa Badia, was not up to your expectaions. We appreciate you bringing this to our attention and we have immediately shared your valued feedback with the appropiate hotel team to ensure that this remains an isolated issue and is corrected forwards. Please accept our sincerest apologies for the inconveniences experienced. Thank you also for your kind comments on the rest of our staff. Our Butler Leo is very pleased to know you especially appreciated his services. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Mallorca. Kind regards, Danielle van den Dungen Assistant to the General Manager

10/10 超赞

Simon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best hotel in Mallorca
Exceptional hotel!!! The location is ideal as it is only 25min from the airport. The rooms are very beautiful, with all the modern fittings. The grounds are exceptionally well manicured and there is a lot of space to move around. The adult area is also very nice and secluded away from the main pool area. This is a fancy hotel, but very welcoming to children. The staff are really wonderful, and always willing to help.
2019 年 8 月入住 6 晚
DVD 于 2019年08月13日 的回复
Dear Simon, We are truly delighted to know you had an amazing stay and that the services and facilities were up to your expectations. Thank you for your sharing your experiences and for the compliments on the team. It was a pleasure to have you stay and we do hope it is not long before we can welcome you back! Kind regards, Danielle van den Dungen Assistant to the General Manager

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great Location Great beach great service best hotel Palma
2019 年 7 月入住 3 晚
DVD 于 2019年08月13日 的回复
Dear guest, Thank you so much for posting your review! We are delighted to know, that our hotel and our service impressed you and hope to seeing you soon again! Best regards, Danielle van den Dungen Assistant to the General Manager

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location easy access to the beach best Spain experience to date
2019 年 8 月入住 1 晚
Dvd 于 2019年08月6日 的回复
Good morning! thank you for your stay and for sharing your positive comments on the St. Regis Mardavall Mallorca Resort! Hope to seeing you soon again. Best regards from Mallorca, Danielle van den Dungen

10/10 超赞

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Service and bastian and everyone else in the kids club are incredible
2019 年 7 月入住 4 晚
Dvand 于 2019年07月10日 的回复
Dear guest, Thank you for taking your valuable time and excellent rating you have given with regards to your recent stay with us. We are truly delighted to know you had an amazing stay and that everything was up to your expectations. Thank you for your kind comments on the excellent and helpful service received from our team. A special thank you for your compliments on Bastian and the rest of the Kids-Club Team. It was a pleasure to have you stay and I do hope it is not long before we can welcome you back, Kind regards from Mallorca, Danielle van den Dungen Assistant to the General Manager

8/10 还可以

真实旅客

2019 年 6 月入住 5 晚
Dvand 于 2019年07月10日 的回复
Dear guests, thank you very much for your evaluation! It is very much appreciated, however, a 4 is not good enough for us. As we always strive to offer our guests the highest level of comfort and service we would greatly appreciate if you could briefly let us know what has not been up to your expectations by sending me an email to: danielle.vandendungen@stregis.com We would like to thank you in advance for your efforts and would appreciate a response from you. Best regards from mallorca, Danielle van den Dungen Assistant to the General Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 3 晚
Dvand 于 2019年07月10日 的回复
Dear guests, Thank you for your wonderful score! It is good to know, that you enjoyed your stay with us and we are looking forward to welcoming you back very soon again! Best regards from Mallorca, Danielle van den Dungen Assistant to the General Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Unbelievable hotel. Truly paradise. From the butler service to the pool to the food - everything was excellent. Really enjoyed my stay here.
2019 年 5 月入住 3 晚
Dvand 于 2019年07月10日 的回复
Dear guests, First of all our apologies for the delated response to your review, unfortunately we had some problems with our login. Thank you very much for your great feedback! We are delighted the hotel made such an impression on you and everything was up to your expectations. It was a pleasure to have you stay and we do hope it is not long before we can welcome you back, Kind regards, Danielle van den Dungen Assistant to the General Manager

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Top Service,tolles Hotel ,gutes Frühstück,Spa Bereich Sauna nicht so gut,zu geringe Temperatur in der Sauna,Fitness Bereich etwas eng.
2019 年 5 月入住 5 晚
Dani 于 2019年05月28日 的回复
Sehr geehrte Gäste, vielen Dank für Ihr Feedback! Wir freuen uns, dass unserer Service und das Frühstück Sie begeistern konnten. Wir bedauern aber, dass Sie die Temperatur in der Sauna nicht warm genug empfanden, wir werden uns umgehend darum kümmern. Nochmals vielen Dank! über ein baldiges Wiedersehen würden wir uns freuen. Mit allerbesten Grüssen aus Mallorca, Danielle van den Dungen