已验证
4/10 较差
Flavia
2024 年 2 月 13 日
不满意：清洁度、客房舒适度、沟通体验
Truly disappointing experience with safety hazards
Multiple issues started even prior to check in. Booking info had a check-in time of 4 pm with a check out time of 10 am. We consider this to be a fairly late check in and a pretty early check out but we got a text message 2 days before the trip saying that we could not check in before 5 pm. We complained to hotel.com but property did not care. Further: very difficult to locate the actual building esp during the dark due to late check in time as very poor instructions were provided and on calling the help number we were put on hold for such a ling time that we figured it out ourselves. Now the condition of the unit. It was not properly cleaned with a disgusting coffee machine, broken electric kettle which is a safety hazard, broken flour trip ( also a safety hazard) and dust on furniture. See pics as proof of everything. Will never come back! If you are a hard core skier and don’t care about any of this, you will be ok. Otherwise, stay away! Much better options in this price range. This unit ruined our much anticipated experience!
Flavia
2024 年 2 月入住 2 晚