华丽客房, 1 张特大床 (Smoke Free) | 高档床上用品、加厚床垫、客房内保险箱、熨斗/熨板

关于华盛顿特区 - 马纳萨斯红屋顶普拉斯酒店的点评

2.5 out of 5
华盛顿特区 - 马纳萨斯红屋顶普拉斯酒店
10610 Automotive Drive, Manassas, VA

点评

7.2

还可以

10 分 - 超赞。278 条好评,共有 1000 条点评" "
8 分 - 还可以。304 条好评,共有 1000 条点评" "
6 分 - 一般。212 条好评,共有 1000 条点评" "
4 分 - 很差。105 条好评,共有 1000 条点评" "
2 分 - 糟糕。101 条好评,共有 1000 条点评" "

7.4/10

清洁度

7.8/10

员工和服务

6.8/10

服务设施

7.0/10

住宿条件和设施

7.0/10

环保

点评

4/10 很差

qingqing

满意:员工和服务
不满意:清洁度
2023 年 10 月入住 1 晚
Manager 于 2023年11月3日 的回复
Hello qingqing, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will certainly take them into consideration for future improvements. If you have any further concerns or questions, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.

10/10 超赞

hongqi

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 1 月入住 1 晚
Manager 于 2022年04月6日 的回复
Hello hongqi, To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

8/10 还可以

Chong

满意:客房舒适度
2019 年 1 月入住 1 晚

8/10 还可以

Xiao yue,中国北京

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
挺好的

4/10 很差

Melanie

团体旅客
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
The room was clean enough, but when you laid on the bed, you went down to the coils. Very uncomfortable.
2024 年 5 月入住 1 晚
Recordo, Rediresponse Specialist 于 2024年05月19日 的回复
Hey Melanie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Manassas. I'm happy our cleanliness met your expectations, however, you indicated that you felt uncomfortable to the poor quality of our bed. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 一般

Seon Jong

满意:员工和服务、服务设施、住宿条件和设施
Close to interstate and variety of options to eat something nearby. The staff was really nice, I arrived almost midnight and she was really kind. However the cleanliness of the room was just average, I didn’t expect to have a fancy room with this price range but some of the amenities were opened and not changed, chair was dirty and water was weak. Linen and towers were clean and great though. Would I visit again? Probably yes, but I’d expect a little bit better next time.
2024 年 5 月入住 1 晚
Samantha RediResponse Specialist 于 2024年05月11日 的回复
Dear Seon Jong,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WASHINGTON DC - MANASSAS. I am happy you were pleased with our convenient location, nice staff and clean linens. However, you indicated that the cleanliness of the room did not meet your expectations and the weak water pressure hindered your experience. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,Samantha Red Roof Management RediResponse Specialist

10/10 超赞

Jayro

满意:清洁度、员工和服务、住宿条件和设施
Muy buen servicio
2024 年 5 月入住 1 晚
Manager 于 2024年05月7日 的回复
Hello Jayro,Agradecemos su amable comentario y estamos encantados de saber que disfrutó de nuestro servicio. Esperamos darle la bienvenida de nuevo en el futuro. ¡Gracias por hospedarse con nosotros!

10/10 超赞

Omar

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Kamaria RediResponse Specialist 于 2024年05月6日 的回复
Hello Omar, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - MANASSAS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 超赞

Joselyn

满意:清洁度
2024 年 3 月入住 2 晚

10/10 超赞

Maurice

满意:清洁度
It was ok
2024 年 4 月入住 3 晚
Manager 于 2024年05月4日 的回复
Hello Maurice,We appreciate you taking the time to share your feedback with us. If there is anything specific you believe we could improve on, we would value the opportunity to hear more about it.

8/10 还可以

Melvin

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Oniel Rediresponse Specialist 于 2024年04月28日 的回复
Hi Melvin,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn PLUS+ Washington DC - Manassas. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 超赞

GEORGE

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Its an ok red roof clean and quick access to i66 but the area is behind a car dealership ao juat ok place.to catch some sleep
2024 年 4 月入住 1 晚
Manager 于 2024年04月14日 的回复
Hello GEORGE,We appreciate you taking the time to share your feedback with us. We're glad to hear you found the Red Roof clean and conveniently located near I-66. We strive to provide a comfortable stay for all our guests and value your input on areas for improvement. Thank you for choosing to stay with us for a restful night's sleep.

6/10 一般

Tonia

团体旅客
满意:员工和服务
There were people outside that partied loudly late into the morning. The facility was old and needs updating, but overall the room wasn't too bad.
2024 年 4 月入住 1 晚
Tianna RediResponse Specialist 于 2024年04月8日 的回复
Dear Tonia, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Manassas. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with upkeep of the room and the noise disturbances you described. It upsets me to hear that we fell short with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna Red Roof Management RediResponse Specialist

8/10 还可以

Mauricio

2024 年 3 月入住 2 晚
Manager 于 2024年04月13日 的回复
Hello Mauricio,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back soon for another pleasant experience.

6/10 一般

Lea

不满意:住宿条件和设施,清洁度
Rooms are outdated but relatively clean. Area that surrounds hotel and the grounds were very run down. Trash can be seen around the perimeter of property. In general, the property feels a little unsafe with some unsavory characters lurking all around.
2024 年 3 月入住 4 晚
Manager 于 2024年03月18日 的回复
Hello Lea, We appreciate your feedback on the hotel's condition and surroundings. We aim to provide a comfortable environment for all our guests and we'll take your comments into consideration for future improvements. Our team is dedicated to ensuring a safe and pleasant stay for all visitors.

8/10 还可以

Jae

满意:清洁度、员工和服务、住宿条件和设施
Convenient by highway
2024 年 3 月入住 1 晚
Manager 于 2024年03月18日 的回复
Hello Jae, We appreciate your feedback on our convenient location by the highway. Should you have any further comments or concerns, please feel free to reach out to our management team directly.

10/10 超赞

Verónica

满意:清洁度、员工和服务、住宿条件和设施
the heat didn't work the room was to cold
2024 年 3 月入住 1 晚
Manager 于 2024年03月12日 的回复
Hello Verónica, We apologize for any inconvenience caused by the issue with the heat in your room. Your feedback is valuable to us and will be shared with our team for improvement. Should you have any further concerns, please don't hesitate to reach out to our management team for assistance.

8/10 还可以

Furkat

满意:清洁度、服务设施、住宿条件和设施
Quiet, but smells a little like smoke
2024 年 3 月入住 1 晚
Manager 于 2024年03月9日 的回复
Hello Furkat, We apologize for any inconvenience caused by the smell you experienced during your stay. We appreciate your feedback and will address this with our team to ensure a more enjoyable experience for all our guests. Thank you for bringing this to our attention.

10/10 超赞

Travis

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean rooms
2024 年 3 月入住 1 晚
Nishaye RediResponse Specialist 于 2024年03月6日 的回复
Hello Travis, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Washington DC - Manassas. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 一般

Anyelina

满意:员工和服务
不满意:住宿条件和设施,清洁度
El area del hotel estaba buena y segura pero la habitación huelia muy mal. La cama tenia hasta sangre el piso estaba sucio el baño estaba liquiando toda la noche
Manager 于 2024年03月6日 的回复
Hello Anyelina, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we will address cleanliness concerns with our housekeeping team to enhance the guest experience. Thank you for bringing this to our attention.

10/10 超赞

Bradley

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The way they treat me
2024 年 2 月入住 1 晚
Manager 于 2024年02月29日 的回复
Hello Bradley,We regret to hear about your experience and appreciate your feedback. Your satisfaction is important to us, and we will share your concerns with the team for further review. Thank you for bringing this to our attention.

8/10 还可以

Jacinto

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 3 晚
Adraine Rediresponse Specialist 于 2024年02月10日 的回复
Hello Jacinto,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - MANASSAS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 超赞

Eliud Fernando

2024 年 1 月入住 1 晚
Manager 于 2024年01月31日 的回复
Hello Eliud Fernando,We are thrilled to hear that you enjoyed your stay at our hotel! We strive to provide exceptional service and a memorable experience for our guests. If you have any additional comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again in the future for another fantastic stay!

10/10 超赞

Barbara

2024 年 1 月入住 1 晚
Xao RediResponse Specialist 于 2024年01月25日 的回复
Thank you for sharing your perfect rating with us, Barbara. Our staff at the Red Roof Inn PLUS+ Washington DC - Manassas was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

6/10 一般

Juana Francisca

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Recordo Rediresponse Specialist 于 2024年01月19日 的回复
Hello Juana, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Manassas and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 超赞

Sarah

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚
Manager 于 2024年01月20日 的回复
Hello Sarah,Thank you for choosing to stay with us and for your perfect rating! We hope you had a wonderful experience during your time here. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 超赞

junior

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 6 晚
Manager 于 2024年01月17日 的回复
Hello junior,We are delighted to hear that you had a wonderful experience during your stay with us. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.

2/10 糟糕

Kailyn

2024 年 1 月入住 1 晚
Manager 于 2024年01月10日 的回复
Hello Kailyn, We apologize for falling short of your expectations. We encourage you to reach out to our hotel directly so that we may address any concerns or issues you encountered during your stay. We value your feedback and hope to have the opportunity to improve your experience in the future.

2/10 糟糕

Ali Shehzad

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The photos are very misleading. The room was too dirty and with the smell of piss evident from just entering the room.
2023 年 12 月入住 6 晚
Manager 于 2024年01月10日 的回复
Hello Ali Shehzad, We apologize for any inconveniences you experienced during your stay. We take cleanliness and guest satisfaction very seriously, and we appreciate your feedback. We will share your concerns with our housekeeping team to ensure that these issues are addressed. Thank you for bringing this to our attention.

10/10 超赞

Nikia

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Manager 于 2024年01月9日 的回复
Hello Nikia,We are thrilled to hear that you had a wonderful experience during your stay at our hotel. We strive to provide excellent service to all our guests and we're glad to know that we succeeded with you. If there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon.

6/10 一般

真实旅客

商务旅客
满意:客房舒适度
2023 年 12 月入住 1 晚
Dannielle Rediresponse Specialist 于 2023年12月31日 的回复
Hello Anonymous, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - MANASSAS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

10/10 超赞

Nefta

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Manager 于 2023年12月15日 的回复
Hello Nefta,Thank you for choosing our hotel for your stay! We appreciate your rating and are delighted to hear that you had a great experience with us. We hope to have the pleasure of welcoming you back in the future.

10/10 超赞

Maria

2023 年 12 月入住 3 晚
Manager 于 2023年12月9日 的回复
Hello Maria,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience and enjoyed your time with us. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another superb stay.

10/10 超赞

Milagros

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
👍
2023 年 11 月入住 2 晚
Manager 于 2023年11月26日 的回复
Hello Milagros,Thank you for taking the time to share your feedback with us. We are sorry to hear that the hotel did not meet your expectations during your stay. We appreciate your valuable input and will make sure to pass it along to our team for their review and improvement. If you have any further concerns, please don't hesitate to reach out to our management directly.

10/10 超赞

Tarmizi

2023 年 11 月入住 2 晚
Manager 于 2023年12月7日 的回复
Hello Tarmizi,We are delighted to hear that you had a fantastic experience during your stay at our hotel. We pride ourselves on providing exceptional service and creating unforgettable memories for our guests. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 还可以

Francis

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Manager 于 2023年11月9日 的回复
Hello Francis,Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We value your feedback and will share your comments with our team for further improvement. If there is anything else we can assist you with, please do not hesitate to contact us directly.

10/10 超赞

Jae

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
LaTunde Murrant. Rewards Specialist 于 2023年11月12日 的回复
Hello Jae, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - MANASSAS and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 糟糕

Nydir

团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Isn’t well kept at all needs better cleaning staff and maintenance staff.
2023 年 10 月入住 3 晚
Manager 于 2023年11月7日 的回复
Hello Nydir, Thank you for sharing your feedback regarding the cleanliness and maintenance of our hotel. We appreciate your comments and will certainly address them with our team. We value our guests' opinions and strive to continuously improve our services. If you have any further concerns, please reach out to our management team directly for further assistance.

6/10 一般

Christopher

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
There were bugs. And when you check in they take a credit card for all kinds of fees which they said they probably wouldn’t charge ($1 something a day for the safe in my room?)
2023 年 10 月入住 1 晚
Manager 于 2023年10月30日 的回复
Hello Christopher,Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Rest assured, we take all feedback seriously and will address the issue accordingly. If you have any further concerns, please don't hesitate to reach out to our management team.

6/10 一般

Rhoderick

商务旅客
满意:员工和服务
不满意:住宿条件和设施,清洁度
The room I stayed this time smelled like it was occupied by a previous guest with a dog, the odor is very strong. Hope my next visit will be better
2023 年 10 月入住 2 晚
Manager 于 2023年10月28日 的回复
Hello Rhoderick, We apologize for any inconvenience this may have caused. Rest assured, we will address the issue and ensure a more pleasant experience on your next visit.

4/10 很差

JODI

带宠物出行
不满意:住宿条件和设施,清洁度
I purchased this stay for one night as it was between Shenandoah National Park and DC and the price was definitely affordable.Hindsight, I realize why it was so affordable. The check in process was on the slower side but the guy behind the desk was polite. As I pulled my car closer to my room and got out, there was a group of guys on the third floor making dog sounds and attempting to call my dog over as I was unloading my vehicle. The room significantly smelled of cigarette smoke despite the place claiming it was smoke free. The bathroom fan was ungodly loud although the group a few doors might’ve arguably been louder. There were also cops in the parking lot talking to a man, but the details of the conversation were unknown to me. I decided not to stay, turned my key into the front desk worker, made my complaints and opted to go further down the interstate. I’ll definitely not be staying at another Red Roof Inn whether or not it has Plus behind the name.
2023 年 10 月入住 1 晚
Manager 于 2023年10月26日 的回复
Hello JODI, Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced during your stay. We will address the concerns you mentioned with our staff and sincerely hope you will give us another opportunity to provide you with a better experience in the future.

10/10 超赞

Rhoderick

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great experience
2023 年 10 月入住 3 晚
Manager 于 2023年10月26日 的回复
Hello Rhoderick,Thank you for your kind words! We strive to provide excellent experiences for all our guests. We hope to welcome you back soon.

2/10 糟糕

Christopher

A run down motel
Hotel TV didn’t work at all and the heat didn’t work also the bed sheet had smoke holes in them
2023 年 10 月入住 2 晚
Manager 于 2023年10月25日 的回复
Hello Christopher, We apologize for the inconvenience you experienced during your stay. Please contact our customer service team to assist you with resolving these issues promptly. Thank you.

10/10 超赞

Rhoderick

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great experience
2023 年 10 月入住 2 晚
Manager 于 2023年10月24日 的回复
Hello Rhoderick,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

2/10 糟糕

ANN

满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
This place is in poor condition. I checked in reluctantly, was given a third floor room and told the elevator was not working. Room was dimly lit with broken light fixtures and furniture scratched and broken. Could not stay there.
2023 年 10 月入住 1 晚
Manager 于 2023年10月21日 的回复
Hello ANN, We apologize for the inconvenience you experienced during your stay. Our team is committed to ensuring a comfortable and enjoyable stay for all guests. We appreciate your valuable feedback and will address these issues promptly to improve our services.

2/10 糟糕

Takesha

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Xao Red Roof Management RediResponse Specialist 于 2023年10月15日 的回复
Hello Takesha,Your review of the Red Roof Inn PLUS+ Washington DC - Manassas was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 糟糕

Elynette

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Manager 于 2023年10月14日 的回复
Hello Elynette,We apologize for any inconvenience you may have experienced during your stay. Please let us know how we can assist you further.

6/10 一般

Mohammad

满意:员工和服务,清洁度
Dent in mattress, left side of mattress lower than the right so not a good night slee
Broken,  non working clock
2023 年 10 月入住 1 晚
Manager 于 2023年10月5日 的回复
Hello Mohammad,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 很差

Brian

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
The property is pretty run down and shows it. Room was not unclean, but reeked of disinfectant. Road noise is an issue.
2023 年 9 月入住 1 晚
Manager 于 2023年10月3日 的回复
Hello Brian ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 一般

真实旅客

满意:员工和服务
Mission Accomplished
Rather drive for nearly three hours in the wee hours of the morning, a relatively decent and inexpensive place to lay my head for the night was what I needed. Mission accomplished. The room was in decent shape. The bed seemed to be clean but was not comfortable. The sink was new (A+), but the rest of the bathroom is about due for an overhaul. Because of that, I did not use the shower. Also did not use heat/ac, fridge or microwave, but they were available. The TV, lights and door locks all worked.
2023 年 9 月入住 1 晚
Manager 于 2023年09月30日 的回复
Dear Guest,Thank you for taking the time to share your comments regarding our bed and also our shower. Please do come see us again.