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"Ocean view, good food and comfortable bed"

"The staff at the Lobby Lounge in Shangri-La Hotel provide an exceptional experience. They are consistently warm, attentive, and professional, creating a welcoming atmosphere from the moment you arrive. Service is prompt yet never rushed, with genuine smiles and thoughtful gestures that make guests feel valued. Their knowledge of the menu and ability to anticipate needs adds a personal touch, elevating the overall experience. It’s clear that the team takes pride in ensuring every visit is both relaxing and memorable."

"Stayed for 4 nights. Check in experience was very hospitable, we were warmly greeted by the staff, was also upgraded "

"My wife and I decided on the last minute to include Cebu in our Asian Travel visiting from Canada. A fried of mine who is base out if Cebu City and works as Medical Director offered his corporate contact at another 5 star resort. The discounted price was actually lower than The Reef. However, getting answers from our inquiries went by unanswered or very delayed. In spite of the attractive pricing, we decided to look for another property. Mr Joshua Lumapas was excellent in his response time and offered suggestions on how to make our visit even more memorable. The client engagement was quick, concise, and very approachable. He made its very easy decision to choose The Reef at that point. Upon arrival at the property, I had the pleasure of meeting and engaging with Mr. Glenn Ylanan and Miss Rose Brusas. It set the tone foe what would be a very memorable weekend. Both Mr Ylalan and Miss Brusas made my wife and I very welcome by their engaging smile and wonderful service. We wished we had more time at the resort to enjoy the view and the hospitality. All 3 stellar employees are excellent brand ambassadors of your company. While a lot of what they exhibited is innate to their personalities, I am sure the training and culture provided by Management has a lot to doing with it. We look forward to our next visit and experiencing more of the professionalism and welcome from employees like Glenn, Rose, and Joshua. "

"Angel was amazing! Thank you!"

"Comfortable and spacious, with easy access to the lounge area. Disappointed that the fitness room did not have cross trainer, but did have plenty of other equipment. Nearby shops in SM Mall very convenient too."

"Excellent service! The front desk staff is six star, quite good! I have spent my career in the Hospitality and Resort Industry, they were truly top notch. I would hire them in a second! The staff in the restaurant were also excellent, minus the kitchen team at lunch on Sunday Afternoon. The food, a cheese steak sandwich with sweet potato fries, inedible. The bread was so over microwaved you could not bite through it or cut it with a knife, the meat so dry it was almost jerky and the fries cold. My fiancés pasta and chicken, chicken cooked fresh and tasty, but the pasta was cold and dry as if it was cooked earlier in the day. That meal was the only disappointment of the stay. The waitstaff was excellent and deserved praise for how it was handled. But the chef that day, is not who you need for that role. The two buffets we enjoyed were excellent! Overall would tell everyone in Cebu to stay here when visiting…great place minus a bad meal…"

"The staff at the Belmont were very friendly and attentive. We had a wonderful stay! The room was well appointed and clean. "

"Staff were super friendly and the security quard was always opening the door for us. Very helpful and friendly"