The staff are friendly from front desk, doorman, housekeeping, nice and friendly massage therapist, the gym. Overall love the place and will definitely come back on our next vacation on 2021. Friends who came over and visit can’t believe there’s a gem in Citadines in the heart of Ortigas. My brother in laws And nephew who are first timer visitor to the Philippines were very impressed. Free parking, fresh linen daily per request, good heating system with washer and dryer bathroom for every room we stayed in a 3 BR. Accessible to shopping centers with tons of restaurants around to choose from.