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关于亦优泰尔马卡迪酒店的点评

2 out of 5
亦优泰尔马卡迪酒店
Chino Roces Cor. Arnaiz Avenue, Makati, Manila

点评

6.2
10 分 - 超赞。56 条好评，共有 536 条点评" "
8 分 - 还可以。143 条好评，共有 536 条点评" "
6 分 - 一般。159 条好评，共有 536 条点评" "
4 分 - 很差。115 条好评，共有 536 条点评" "
2 分 - 糟糕。63 条好评，共有 536 条点评" "

6.0/10

清洁度

6.8/10

员工和服务

5.6/10

服务设施

5.8/10

住宿条件和设施

6.6/10

环保

点评

2/10 糟糕

SIN-FEI

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
極不推薦！
房間簡陋，而且佈滿灰塵，棉被還要另外花錢才提供⋯⋯入住的房間第二天早上天花板開始漏水，整個床跟付了錢的棉被都濕了，服務人員幫我們換了新的房間後，我們說棉被也濕了請他們換新的來，結果要了三天直到我們退房都沒給，服務人員全部都在裝傻裝死⋯⋯⋯感覺爆差！
2018 年 12 月入住 3 晚

2/10 糟糕

Barry

不满意：员工和服务、住宿条件和设施、客房舒适度
很糟糕的飯店
房間沒有窗戶，房間空間狹小，浴室會淹水，很爛的飯店
2018 年 12 月入住 1 晚

8/10 还可以

真实旅客

满意：客房舒适度，员工和服务
不满意：住宿条件和设施
Nice to see PH again.
The place and price good. Offering breakfast feel sweet. Up to 11 level need to change elevator. Easy to buy food and daily supply outside the mall. Short distance from hotel to greenbelt. Overall, good C/P choice.
rey cabunawan 于 2018年04月17日 的回复
Thank you for your feedback.Hope to serve you again on your next visit.

8/10 还可以

Dean

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel itself is OK, room and bed are clean enough, but the air conditioner is a bit old and noise, still acceptable. Quick check-in when I arrive there around 4:00 AM, feel convenience while you are really tired and need take rest as soon as possible.
rey cabunawan 于 2018年04月1日 的回复
Thank you for your feedback.Hope to serve you again.

6/10 一般

Mr. W，Makati

不满意：清洁度、住宿条件和设施、客房舒适度
交通及生活機能便利但設備老舊
在Skyway交流道旁, 離機場約10分鐘車程, 車資約250~300批索, 週邊生活機能便利, 旁邊為Watermart超級市場, 內有10多家當地速食店/餐廳/Starbucks等, 離Greenbelt高級購物商圈約10分鐘步行距離, 飯店相當老舊, 床墊為泡棉材質, 非彈簧床墊, 建議自備盥洗用具!!

8/10 还可以

真实旅客

不满意：住宿条件和设施，清洁度

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Thief in the hotel lobby
I couldn't imagine that my mum was stolen in this hotel lobby. And the guard didn't even try to help. I called the police and they didn't show the police their video record. It was a terrible experience. Don't stay in this hotel!!!!

6/10 一般

真实旅客

Sometimes the wifi here is always down. But the shops across the street are very convenient.

8/10 还可以

真实旅客

Good location and very close to the airport.

8/10 还可以

Ted，LA

满意：清洁度、员工和服务、住宿条件和设施
Convenient
I lived in the hotel for 5 days，no waiter come to clean my room. And it is really cold in the room and no blanket. There is a very delicious Burger Machine next to the hotel and a market&starbucks across to the hotel.

6/10 一般

Anonymous

this hotel is fine coz just stay
this hotel is fine coz just stay for a night in Manila before going to Bohol island, within expectation.

2/10 糟糕

Jae yeon

2024 年 4 月入住 1 晚

6/10 一般

HIROSHI

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
冷蔵庫と湯沸かしポットがあれば最高
マニラ旅行中に1日だけ利用しました。ユーロテルは、どこも立地は最高です。清潔で水回りも使い易いです。ユーロテルマカティでは、足ふきマットが欲しいです。レストランのメニューも良いです。私は冷蔵庫と湯沸かしポットがあれば長く滞在したいです。
2024 年 1 月入住 1 晚

8/10 还可以

RUBEN II

满意：住宿条件和设施，员工和服务
The towels and bed sheet were dirty.
2024 年 1 月入住 2 晚

8/10 还可以

Lester

与配偶出行
满意：员工和服务
It was very central for what we needed, we stayed for 3 days and it was comfortable, a little noisy because of the road being so close and it's Manila, Makati. Plenty of places to eat and it was near to a lovely park called Green Park with a very up market shopping mall...if that's your thing. The park was a refreshing change for the city of Makati.
2023 年 8 月入住 3 晚

4/10 很差

Evelyn Laban

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Every I can visit in Philippines I can choice to stay in Eurotel hotel was very clean and friendly.but now very dirty because wen I’m check in and Open the room smells very bad like new paint very dirty and I can asked to change the room because I can’t stay and I can’t relax because smells to bad the toilet very bad smells,the next room they can give it to me with my family is same dirty and the toilet is blocked about service not very good even I can ask to send me tissues for toilet because always empty never send to me in my room did not give me so I hope they can change and they need to a aware for cleanliness and also the towel very dark colours.I have very bad experience for Eurotel hotel.the toilet vey bad smells I can’t slept for the bad smells 😡.hello Management please you need to check the room toilets and cleanliness before they can stay the customer's 😡
2023 年 6 月入住 1 晚
Liza 于 2023年06月13日 的回复
Dear ms. Evelyn,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your recent stay at the Eurotel Hotel. We greatly value your feedback, as it helps us identify areas where we can improve our services.We are deeply sorry for the unpleasant smell and cleanliness issues you encountered upon check-in. Maintaining a clean and comfortable environment is our top priority, and we assure you that we will investigate this matter thoroughly and take immediate action to address it. Your comments regarding the blocked toilet and the dark-colored towels have been duly noted, and we will work diligently to rectify these concerns.Please be assured that we take your feedback seriously and appreciate you bringing these matters to our attention. Your comfort and satisfaction are our utmost concerns, and we will take steps to prevent similar incidents from occurring in the future.Sincerely,The Hotel Manager

8/10 还可以

Ronald，Warren

满意：清洁度、服务设施、住宿条件和设施
Great location! A lot of restaurants and bars and mall within the vicinity
2023 年 4 月入住 4 晚
Fe 于 2023年05月5日 的回复
Dear Sir Ronald,Thank you for taking the time to give us your feedback about your stay at the Hotel Eurotel Makati. We are glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again, and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.Best Regards,Hotel Manager

6/10 一般

jacques

满意：员工和服务，清洁度
不满意：客房舒适度
un hotel bien situé et très propre
Hotel situé juste devant un centre commercial. Le personnel est très efficace et avenant.Aucun reproche sur la propreté. Points negatifs:le bruit de circulation et pas d'eau chaude
2023 年 3 月入住 1 晚
marife 于 2023年04月11日 的回复
Dear Ms. Jacques'Thank you for staying with us here at Eurotel Makati. Thank you for taking time to let us know your experience during your stay. Our staff will be very happy that you found them efficient and friendly. We would like to apologize for the inconvenience that you experience with the hot water. Rest assured that this will look into and improvements will be made.Again, thank you and hoping to welcome you again here on your next visit in the area.Best Regards'

10/10 超赞

Renato

10/10 超赞

Younhong

2022 年 11 月入住 2 晚
Rey Cabunawan 于 2022年11月26日 的回复
Thank you for your feedback.Hope to serve you again on your next visit.Stay Safe.

10/10 超赞

CELIA

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I like this Hotel it's very convenient for me.And I love the Staff,they are all great.
2022 年 10 月入住 1 晚
Rey Cabunawan 于 2022年10月29日 的回复
Thank you for your feedback. Hope to serve you again on your next visit. Stay Safe.

8/10 还可以

Rona

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Is a 2 star hotel so dent expect. Hilton But is ok foir 1 or 2 nights
2022 年 10 月入住 2 晚
Rey Cabunawan 于 2022年10月6日 的回复
Thank you for your feedback.Hope to serve you again on your next visit.Stay Safe.

8/10 还可以

Rona

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 1 晚
Rey Cabunawan 于 2022年10月3日 的回复
Thank you

8/10 还可以

Kasper

2022 年 9 月入住 1 晚
Rey Cabunawan 于 2022年09月24日 的回复
Thank you for your feedback.Hope to serve you again on your next visit.Stay Safe.

6/10 一般

mark

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Very bad condition for the first 3 nights stay before I was transfer to a better room.
2022 年 8 月入住 5 晚
Rey Cabunawan 于 2022年09月8日 的回复
Thank you for your feedback .Sorry for the inconvenience Hope to served you better on your next visit. Stay Safe.

2/10 糟糕

ASTRA

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 3 晚
Rey Cabunawan 于 2022年08月24日 的回复
Thank you for your feedback. Stay Safe.

4/10 很差

Jurny

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 9 晚
Rey Cabunawan 于 2022年08月23日 的回复
Thank you for your feedback .Hope to served you better on your next visit. Stay Safe.

6/10 一般

KENJI

2022 年 8 月入住 1 晚

8/10 还可以

daisy may

满意：住宿条件和设施，员工和服务
2022 年 7 月入住 2 晚
Rey Cabunawan 于 2022年08月4日 的回复
Thank you for your feedback.Hope to serve you again on your next visit.Stay Safe.

4/10 很差

ALFREDO，OAKLAND

商务旅客
不满意：清洁度、服务设施、住宿条件和设施
Outdated property and facilities. The small refrigerator in my room has filthy door insulation. Bathtub has a noticeable stain. No shower curtain to help contain the water.
2022 年 5 月入住 2 晚
Marife 于 2022年07月12日 的回复
Dear Sir Alfredo' Thank you for staying with us here at Eurotel. Thank you for taking time to let us know your experience during your stay. We would like to apologize for the inconvenience that you encountered during your stay. Rest assured that this will look into and improvements will be made. Again, thank you and hoping to welcome you again here for us to make it up with you. Kind Regards,

4/10 很差

Jocelyn

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Disaster
I should not have write this comment but the staff there was not friendly not all but most of them (except receptionist nicole and night shift receptionist who handled my checkout very fast). First, the free breakfast was not discussed properly which one was free which one is payed that should be informed by the staff upon check in. Number two second day i ordered my breakfast around 7:20am however around 8:45 breakfast was still not delivered so I cancelled it. I received no apology no sorry from the staff. I mean where is the customer service? Third, Amenities was not working properly, Slow drainage, wifi is slow. Lastly, Everyday I see cockroaches in the room cant even imagine that there is some existing hotels that exists please refer to the photos attached. The management should really look into their people that is not so welcoming.
2022 年 6 月入住 3 晚
Marife 于 2022年07月12日 的回复
Dear Ms. Jocelyn' Thank you for staying with us here at Eurotel. We would like to apologize for the inconvenience that you encountered during your stay. Rest assured that this will look into and improvements will be made. Again, thank you and hoping to welcome you again here on your next visit in the area for us to make it up with you. Kind Regards'

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
マカティのEurotel にて
数年前に一泊した時は時は全てにおいてホテル値段同等以下の印象だった。今回のホテル３階のstudio部屋はかなり清潔感があり、若い女性の受付対応も愛想よかった。驚いたのはモーニング朝食が無料で更には各部屋まで持ってくるサービスでした。このホテルは近くにスーパーやコンビニ、レストランや飲み屋カラオケが多く、交通アクセスもジプニー，ＭＲＴ等を利用しやすい場所にある。
2022 年 6 月入住 1 晚
Marife 于 2022年06月19日 的回复
Thank you for staying with us here at Eurotel Makati. Thank you for taking time to let us know your experience during your stay and for giving us exceptional ratings. We are glad that you enjoyed your stay here. Again, thank you and hoping to welcome your again here on your next visit in the area. Kind regards,

8/10 还可以

Ronald，Warren

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
location was excellent! restaurants, malls, spas etc are so close to the hotel
2022 年 5 月入住 7 晚
marife 于 2022年05月12日 的回复
Dear Mr. Ronald' Thank you for staying with us here at Eurotel. Thank you for taking time to let us know your experience during your stay and for giving us good ratings. We are happy to know that you enjoyed your stay especially our location. Again, thank you and hoping to welcome you again here on your next visit in the area. Kind Regards,

8/10 还可以

Garim

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A smile of satisfaction/ Stay
My stay was just okey 👌. i didn't expect much of that luxurious service of the hotel but to sum it all it was satisfying. Friendly staff.
2022 年 3 月入住 2 晚
Marife 于 2022年04月3日 的回复
Dear Mr. Garim' Thank you for staying with us here at Eurotel Makati. Thank you for taking time to let us know your experience during your stay and giving us very good ratings. Our staff will be very happy to know that you was satisfied with the accommodation and service we have. This will help us a lot to improve and be inspired to continue to serve with a heart to all our guest. Again, thank you and hoping to welcome you again here on your next visit in the area. Kind Regards,

10/10 超赞

Ronald

满意：清洁度、员工和服务、服务设施、住宿条件和设施
If you're looking for extremely efficient and exceedingly friendly staff and a great bargain, then this is certainly the place to come if you're after a bed and a shower. I was surprised at the high level of service for such a low cost and I was also surprised at this hotel's cleanliness... My experience was great and my expectations for the price were outmatched! I will gladly recommend this property!
2022 年 3 月入住 3 晚
Marife 于 2022年03月30日 的回复
Dear Mr. Ronald' Thank you for staying with us here at Eurotel Makati. Our team would like to thank you and we are happy that you appreciate and enjoyed your stay here. Your review and experience will a big help and will inspire our staff to continue to do the best from the Customer Service and Housekeeping. Thank you for recommending us and we are hoping to welcome you again here on your next visit in the area. Kind Regards,

10/10 超赞

ROMEO JR

与家人及幼儿出行, 与家人出行, 团体旅客
满意：住宿条件和设施，员工和服务
Nice one
2022 年 3 月入住 2 晚
Marife 于 2022年03月30日 的回复
Dear Mr. Romeo' Thank you for staying with us here at Eurotel Makati. Thank you for taking time to let us know your experience during your stay and for giving us the perfect ratings.. Our staff will be very happy to know that you enjoyed your stay here. Again thank you and hoping to welcome you again here on your next visit in the area.

6/10 一般

Marian

商务旅客
不满意：客房舒适度
2022 年 3 月入住 7 晚
Marife 于 2022年03月23日 的回复
Dear Ms. Marian' Thank you for staying with us here at Eurotel Makati. Thank you for taking time to let us know your experience during your stay. We would like to apologize for the inconvenience that you experienced during your stay. Please note that your concern has been forwarded to the concerned staff for immediate action. Again, thank you and hoping to welcome you again here on your next visit in the area. Kind Regards,

8/10 还可以

RICHARD

2022 年 3 月入住 5 晚
Marife 于 2022年03月10日 的回复
Dear Sir Richard' Thank you for staying with us here at Eurotel Makati. Thank you giving us very good ratings. We are happy that you enjoyed your stay here. We would like to apologize for some issues you may encounter and rest assured that we will take immediate action on this. Again, thank you and hoping to welcome you again here on your next visit in the area. Kind Regards,

4/10 很差

Lucy

不满意：清洁度、服务设施、住宿条件和设施
It was well below expected standard with very slow service and poor food
2022 年 1 月入住 5 晚
Marife 于 2022年03月3日 的回复
Dear Ms. Lucy' Thank you for staying with us here at Eurotel Makati. We would like to apologize for the inconvenience that you encountered during your stay. Rest assured that your concern has been forwarded to the concern staff for immediate action. Kind Reagards,

6/10 一般

Prince dave

2021 年 8 月入住 10 晚

6/10 一般

Alexander Jerome

2021 年 7 月入住 9 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
One of the staff help me a lot in my stay. They are friendly and helpful
2021 年 5 月入住 9 晚

2/10 糟糕

真实旅客

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
They dont refund my money what the hell are they, requesting to rebook my scheduled date of stay but they dont allow it
2021 年 3 月入住 7 晚

8/10 还可以

真实旅客

2021 年 3 月入住 6 晚

8/10 还可以

真实旅客

满意：员工和服务，清洁度
I like rhe Staff. I did not like the selection of food for the breakfast & they did nit have any ice in the hotel
2021 年 3 月入住 1 晚

2/10 糟糕

RODOLFO JR II

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible, no wifi, late breakfast, 1 hour response after request. I will not go this hotel again.
2021 年 3 月入住 7 晚

2/10 糟糕

JOANNE

2021 年 3 月入住 1 晚

4/10 很差

Andrè

不满意：员工和服务，清洁度
2021 年 2 月入住 7 晚

8/10 还可以

真实旅客

商务旅客
满意：住宿条件和设施，员工和服务
I completely understand that this hotel, like all businesses are struggling financially amidst the pandemic, are trying to keep standing and weather the storm. I compliment them for taking care of the staff and even though the amenities is slightly diminished but forgivable and still working hard to attain satisfactory customer service. The staff are proficient, polite, helpful, efficient, and friendly.
2021 年 2 月入住 6 晚

4/10 很差

NORIYUKI

2021 年 2 月入住 7 晚