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关于格林希尔斯艾兰酒店的点评

3 out of 5
格林希尔斯艾兰酒店
No. 49 Annapolis Street, Greenhills, San Juan, Manila

点评

7.4

还可以

10 分 - 超赞。95 条好评,共有 449 条点评" "
8 分 - 还可以。197 条好评,共有 449 条点评" "
6 分 - 一般。93 条好评,共有 449 条点评" "
4 分 - 很差。37 条好评,共有 449 条点评" "
2 分 - 糟糕。27 条好评,共有 449 条点评" "

7.6/10

清洁度

7.8/10

员工和服务

7.2/10

服务设施

7.0/10

住宿条件和设施

7.8/10

环保

点评

8/10 还可以

Cheng

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
附近生活機能很好
2017 年 7 月入住 2 晚
Good day! Thank you for the 4 star rating! We are pleased that you have enjoyed your stay here at Greenhills Elan Hotel Modern. Hoping to welcome you back here at Greenhills Elan Hotel Modern!

10/10 超赞

TIEN YI

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 7 月入住 2 晚
Good Day! Thank you for taking time on rating us a 5 out of 5 stars. However, the management would like to know the reason why you are fully satisfied with your stay here at Greenhills Elan Hotel Modern. It would be great for us to know what you have experienced at your recent stay. Hoping to welcome you back here at Greenhills Elan Hotel Modern

2/10 糟糕

真实旅客

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
差評
服務一般,住宿環境差 床單上還有血跡
General Manager 于 2016年09月10日 的回复
Greetings! Thank you for choosing Greenhills Elan Hotel Modern! We are grateful for the encouraging comments during your stay with us. The management would like to apologize for your unwanted experience. Rest assure that this untoward incident is not reflective of the high standard of service that we pride ourselves with and we hope that you will grant us another chance to provide you the best service in the future. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. Thank you very much. -The Management-

6/10 一般

真实旅客

满意:客房舒适度
General Manager 于 2016年09月10日 的回复
Dear Sir/Ma'am, Thank you for giving us a good score. We will be glad to see a comment or suggestion from you the next time you stay with us. Thank you very much. -Manager-

6/10 一般

Hock An,Malaysia

poor service
The guest service is poor, the attendants seems not proficient in English compare to other hotel in Manila. While I ordered my lunch, they kept me waiting for more than 40 minutes as there were not many customers in the restaurant. the room wasn't ready at 1450 even i booked and paid 3 days ago, and the front desk manager wasn't helpful, he couldn't provide the room-wifi password and asked me to wait for another hour, but eventually he seemed to forgot what he had said.
GREENHILLS ELAN HOTEL 于 2015年09月26日 的回复
Dear Valued Guest, We are grateful for your feedback. I do understand that you weren't entirely satisfied during your stay with us. Your comments are important to us. Rest assured that these untoward incidents are not reflective of the high standard of service that we pride ourselves with and I hope that you will grant us another chance to provide you the best service in the future. Greenhills Elan Hotel Modern Team Sincerely, The Management

6/10 一般

真实旅客

地點不錯,飯店人員服務不錯也很友善,但房間有蟑螂,Wifi不穩定,可再改進。
GREENHILLS ELAN HOTEL 于 2015年11月28日 的回复
Dear Sir/Madam, We are happy that we were able to provide you with a good service during your stay at our hotel. Rest assured that we will continue to provide quality service to all our guests in order to meet their expectations. Thank you for spending your time at Greenhills Elan Hotel Modern. -The Management

4/10 很差

KENGKUEI,台灣

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
冷氣非常吵也非常髒
GREENHILLS ELAN HOTEL 于 2015年11月28日 的回复
Dear Valued Guest, We are grateful for your feedback. I do understand that you weren't entirely satisfied during your stay with us. Your comments are important to us. Rest assured that these untoward incidents are not reflective of the high standard of service that we pride ourselves with and I hope that you will grant us another chance to provide you the best service in the future.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施
Convenient
Near Greenhills shopping mall, very convenient.
GREENHILLS ELAN HOTEL 于 2015年11月28日 的回复
Dear Sir/Madam, We are happy that we were able to provide you with a good service during your stay at our hotel. Rest assured that we will continue to provide quality service to all our guests in order to meet their expectations. Thank you for spending your time at Greenhills Elan Hotel Modern. -The Management

2/10 糟糕

珊珊,Hong Kong

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Room is old and not clean.air-con is too noisy.Bed design is poor.My leg was hurt by the corner of the bed.

2/10 糟糕

珊珊,香港

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
床架角十分銳利
床架角成90度尖銳…導致我和我先生左腳受傷…十分差勁…如有小孩不宜住

6/10 一般

Anonymous

不满意:员工和服务,清洁度
床單及棉被不乾淨, 上面有污漬. 餐廳及打掃人員的服務態度很好,
床單及棉被不乾淨, 上面有污漬. 餐廳及打掃人員的服務態度很好, 但可惜的是櫃檯服務人員態度極差, 櫃檯人員是酒店的門面, 反而服務態度很差, 這就奇怪了. 他們不像是受過專業訓練的酒店櫃檯. 如果不是因為其地域性的便利, 剛好我們這次的旅遊重點是集中在Greenhill shopping center, 早就換別家酒店住了..

10/10 超赞

Mediatrix Paredes

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
convenience and location
2024 年 3 月入住 13 晚

10/10 超赞

Lee

不满意:服务设施
The hotel is not very nice due to renovation.
2024 年 2 月入住 4 晚

6/10 一般

Lee

与配偶出行
满意:服务设施,员工和服务
Ellan hotel is under construction
2024 年 1 月入住 4 晚

8/10 还可以

Dan Jewel

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
budget yet decent place near greenhills
friendly and accommodating staff. i will surely be coming back. thanks
2023 年 12 月入住 1 晚

10/10 超赞

Mediatrix

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
the location
2023 年 11 月入住 10 晚

6/10 一般

Manuel

与配偶出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Near to almost everythings
2023 年 11 月入住 16 晚

8/10 还可以

Ann

满意:清洁度、员工和服务、住宿条件和设施
The stuff was good and clean
2023 年 10 月入住 7 晚

10/10 超赞

Maria Corazon

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location for shopping and dining
2023 年 9 月入住 7 晚

10/10 超赞

Teody

2023 年 9 月入住 1 晚

10/10 超赞

Teody

2023 年 9 月入住 1 晚

10/10 超赞

Manuel,Sacramento

满意:清洁度、员工和服务、住宿条件和设施
First, I want to say the 7.8 rating on this property is false. Greenhills Elan Hotel Modern deserves 9.7 at a minimum. The property location is excellent, it is truly a 4 minute walk to the famous Greenhills Shopping Center, you don't to drive or catch a ride to explore the area. The room condition and view are excellent and almost at par with the pricey high end hotels. Check-in Check-out process was easy and smooth and hotel personnel are excellent. I just wish that there's a/c in the elevators and hallways and to not allow people who do not appear to be hotel guests hangout at the lobby (I noticed 2 individuals sitting at the lobby for more than 4 hours - I left and came back and the 2 guys were seated at the same place, guests will never sit at the lobby that long). Hot water needs to be improved as well as it was off and on. Nevertheless, my stay was great, loved the room, the view, the quiet ambience and the bed was very comfortable.
2023 年 9 月入住 1 晚

8/10 还可以

LORNA

与家人出行
满意:清洁度、员工和服务、服务设施
second time stayed at Elan, breakfast paid is very good. walking distance to Green Hills shopping center, STAFF VERY FRIENDLY. Hoping next time I booked my stay will be in the 5th floor, their updated rooms. one problem when I booked on line it did not show there updated rooms. I have to phone several times directly to Elan receptions desk and was informed that they have newly renovated rooms and then nearing to my stay they cancelled my booking in the 5th floor stating that the renovations was not finished. Its good the room they gave me was new and not old except for the washroom. OVERALL I am pleased with the service. Quick and polite staff. planning to stay at Elan again for my next trip in spite of the back and forth email I got from upper management due to room cancellations. I hope Elan management will upgrade there advertisement in Expedia.ca regarding the rooms and beds not queen but twins.Hoping also that when i am phoning long distance someone will answer the phone. it keeps ringing.
2023 年 9 月入住 3 晚

10/10 超赞

Manuel,Sacramento

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is centrally located in the famous Greenhills shopping center and convenient dining options within and around the property. The room is true to the word "superior" and it out classes some more expensive hotels I have stayed in. Greenhills Elan Hotel has earned my business and as a frequent traveller to the country, this hotel is now my goto staycation place. Thanks Greenhills Elan Hotel for the superb accommodation and service.
2023 年 9 月入住 1 晚

10/10 超赞

Ken

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We at Elan Hotel Modern for 4 nights. we were greeted by Ms Dianne the Front reception Lobby Manager. She was par excellent and very courteous, her Staff of Nes, & Jas proved that Dianne was a superb Manager. Our room was looked after by Nikki and Parre and these guys were quite Cute leaving wonderful comical notes to me and my wife. the hotel itself was splendid , neat and clean. mMany of the previous adverse comments seem to have been taken care off... The only adverse point I could think of is the bath tub, It is not a required item rather poses a dangerous item in a slippery place especially for Senior Citizens.
2023 年 8 月入住 4 晚

6/10 一般

Gliceria

2023 年 6 月入住 3 晚

4/10 很差

Pedro

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
Location was the only plus.. Filthy shower/bathroom, dirty run down carpet with rodent (mouse) in room.
2023 年 4 月入住 3 晚

10/10 超赞

Benedicto

满意:清洁度、员工和服务、住宿条件和设施
Nice cold rooms & excellent staff
2023 年 4 月入住 6 晚

10/10 超赞

Mediatrix Paredes

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
i like the service from the security guards, staffs and the management. they are all very hospitable and accommodating. we have been recommending the hotel to iur friends and relatives. elan will be our one only hotel choice in the Philippines
2023 年 3 月入住 17 晚

8/10 还可以

famel

满意:清洁度、员工和服务、住宿条件和设施
2023 年 3 月入住 1 晚

10/10 超赞

Rowell

满意:清洁度、员工和服务、住宿条件和设施
Convenient close to shopping mall and nice and friendly staff.
2023 年 3 月入住 1 晚

8/10 还可以

Roderick

与家人出行
满意:清洁度、员工和服务、服务设施
It is a budget friendly hotel. Staff was helpful and courteous.
2023 年 2 月入住 1 晚

10/10 超赞

Roderick

2023 年 2 月入住 3 晚

4/10 很差

Fernando

与配偶出行
满意:员工和服务
不满意:住宿条件和设施,服务设施
The hotel location is accessible to Greenhills Shopping Ctr. The hotel needs to be renovated. The lobby stinks of food and uninviting. The layout is not pleasing.
2023 年 2 月入住 7 晚

4/10 很差

Marilou

与家人出行
满意:员工和服务
不满意:住宿条件和设施
We like the property being near to the shopping are and restaurants. We didn't like about the property was not the same the one on the website pictures. It's totally different.

4/10 很差

Eric

2023 年 2 月入住 2 晚

8/10 还可以

Alejandro

与配偶出行
满意:员工和服务
不满意:服务设施
Its proximity to everything and the friendliness of the staff is what I am pleased about. What concerned me was the general feeling of the room especially the carpet. Also there was no cable TV, no Netflix. The WIFI was spotty and questionable. The AC unit was loud.

4/10 很差

Angela,bellevue

8/10 还可以

Tai,Saipan

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The facility is beautiful. The staff members are genuinely amazing and friendly. The restaurant was exceptional!

10/10 超赞

Mediatrix

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
i like everything except for the noise in the balcony which is tolerable.

8/10 还可以

ROMEO,Brisbane

满意:员工和服务
Easy access to restaurants, shopping, & almost all commercial establishments. Hotel rooms need upgrades, amenities are minimal & construction noise nearby. Front desk staff & security personnel are very friendly & always helpful.
2022 年 10 月入住 2 晚

10/10 超赞

John

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
I liked the hotel being close to Greenhills Shopping Center and close to many good restaurants. Staff were excellent.
2022 年 10 月入住 5 晚

8/10 还可以

真实旅客

满意:住宿条件和设施,员工和服务
2021 年 1 月入住 1 晚

8/10 还可以

milo,us of a

与家人出行, 商务旅客
满意:员工和服务,清洁度
Property was accessible, close to dining and shopping and entertainment. Did not like that there was no dinner service.
2020 年 2 月入住 1 晚

6/10 一般

NP,QC

与配偶出行
满意:员工和服务
covenient to Greenhills shopping Typical tourist hotel mixed with condo units
2020 年 2 月入住 1 晚

8/10 还可以

Malgorzata

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 4 晚

6/10 一般

Maria

与家人出行
Ok
It was ok.
2020 年 2 月入住 2 晚
Greenhills Elan Hotel Modern 于 2020年02月28日 的回复
Dearest Guests, Greetings from Greenhills Elan Hotel Modern! Thank you for your positive 3 star rating, we are glad to know that you enjoyed your stay with us we do take pride in catering to our guest’s needs the best way we can. Hoping that you will grant us another chance to showcase our hospitality service to you once more. If you are visiting near our area again soon please don’t hesitate to call us. -Deanne Francisco Front Office Manager

8/10 还可以

真实旅客

满意:员工和服务,清洁度
Proximity to almost everything, shopping, restaurants, etc.
2020 年 2 月入住 2 晚
Greenhills Elan Hotel Modern 于 2020年02月17日 的回复
Dearest Guest,   Greetings! Thank you for choosing Greenhills Elan Hotel Modern! We are grateful for the encouraging comments during your stay with us. We are happy to know that you enjoyed your stay at our hotel and that we were able to provide you with a good service. Greenhills Elan Hotel Modern is indeed a great place to stay when guests have a day full of shopping activities and exciting visit around the metro. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. -Deanne Francisco Front Office Manager

8/10 还可以

真实旅客

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Very convenient for shopping. Staff is helpful and friendly. Room is goood
2020 年 2 月入住 4 晚
Greenhills Elan Hotel Modern 于 2020年02月10日 的回复
Dearest Guest,   Greetings! Thank you for choosing Greenhills Elan Hotel Modern! We are grateful for the encouraging comments during your stay with us. We are happy to know that you enjoyed your stay at our hotel and that we were able to provide you with a good service. Greenhills Elan Hotel Modern is indeed a great place to stay when guests have a day full of shopping activities and exciting visit around the metro. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. - Deanne Francisco Front Office Manager

6/10 一般

Kotaro

商务旅客
满意:员工和服务
不满意:住宿条件和设施,服务设施
Carpet smells. Lock difficult to open with key card.
2020 年 2 月入住 2 晚
Greenhills Elan Hotel Modern 于 2020年02月10日 的回复
Dearest Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, I am extremely disappointed that we did not come anywhere close to your expectations, it is never intended that a guest should leave feeling disappointed. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please note that your comments are shared with all the managers and staff. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. - Deanne Francisco Front Office Manager