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关于海洋回家服务式公寓住宅酒店的点评

3 out of 5
海洋回家服务式公寓住宅酒店
916 D Sunrise Drive, Mall of Asia, Complex, Manila Bay, Pasay, Manila

点评

7.0

还可以

10 分 - 超赞。8 条好评，共有 39 条点评" "
8 分 - 还可以。13 条好评，共有 39 条点评" "
6 分 - 一般。12 条好评，共有 39 条点评" "
4 分 - 很差。3 条好评，共有 39 条点评" "
2 分 - 糟糕。3 条好评，共有 39 条点评" "

6.2/10

清洁度

6.6/10

员工和服务

6.2/10

服务设施

6.4/10

住宿条件和设施

点评

8/10 还可以

frank，taiwan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
nice and comfortable
it's good,near Mall of Asia,shopping is very convenience.You can buy something and cooking by yourself. Just only one thing can get better,is water flow in bathroom,a little small for me.
2017 年 7 月入住 3 晚
vanz 于 2017年09月17日 的回复
hi sir, thank you for your review! see you on your future stay with us.

4/10 很差

RAMI

不满意：清洁度、住宿条件和设施、客房舒适度
2019 年 12 月入住 3 晚

8/10 还可以

yoshi

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent place, and especially the very best assistance by the staff.
2019 年 12 月入住 3 晚

8/10 还可以

Raymundo

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 2 晚
Vanz 于 2019年11月20日 的回复
thank you sir! See you again on your future stay!

4/10 很差

Brenda，Canada

不满意：清洁度、服务设施、住宿条件和设施
Kitchen utensils were worn out. Microwave is not working. Blanket was smelly and I have to buy a new one for us to use. Washroom corners have molds already and not properly cleaned.
2019 年 10 月入住 5 晚
Vanz 于 2019年11月20日 的回复
We apologize for that, we will improve and note your concern.

10/10 超赞

lhen

与家人出行
满意：服务设施，员工和服务
Just repair those small damage like the tiles, have free transport service within the area.
2019 年 10 月入住 2 晚
Vanz 于 2019年11月20日 的回复
Noted sir, thank you

4/10 很差

Tom，Akron oh

与配偶出行
不满意：住宿条件和设施，服务设施
We like that it’s close to the mall with lots of restaurants in the area. That bad part It said we had free swimming but we had to pay 150. A day. It said we had a washer/dryer , yes we had it but it wasn’t working! It said we had a bidet , no bidet we had to use a bucket . For the amount of money I paid , from now on I’ll stay else where
2019 年 8 月入住 28 晚

8/10 还可以

真实旅客

2019 年 6 月入住 3 晚
Gio Cu 于 2019年08月15日 的回复
Thank you for staying with us. We appreciate your high rating!

6/10 一般

David

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beware
This is a private small apartment/studio in a block of many, nice out look over pools from balcony. The studio apartment we stayed in was worn well used, was not serviced the 7 nights we were their. Their was no washing machine in this unit, we had towels and bed sheets washed at our cost using laundry across road. Over priced for what it is. Won’t stay again.
2019 年 5 月入住 7 晚

6/10 一般

真实旅客

满意：员工和服务，清洁度
不满意：服务设施
I like the quick response from the owner or staff on the nextday, but on the first day i was confused in what building do i need to go, the staff (guards) they confused me, and the thing is there’s no any contact number for me to get in touch with the owner... and the kitchen utensils are not properly fixed compared to the other units that i stayed but all in all it was a good stay tho,,.
2019 年 6 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 1 晚
vanz 于 2019年05月23日 的回复
thank you for your review

6/10 一般

M，chicago, IL

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was told that i would be in Sea residences A, but was given a unit in B unit 840. This unit has small numerous cockroaches. I bought and finished spraying a total number of 3 Baygon cans to kill the cockroaches. I was dying at the last minute, I had to check out early. The staff of Sea Residences were the best. It was not their fault that this unit I stayed in was not properly managed, not cleaned well, and was not taken cared of well. The toilet did not flush and was blames that I had used one tissue paper that it clogged. But reading to prior comments, the toilet in this unit had clogged previously.
2019 年 3 月入住 3 晚
vanz 于 2019年04月6日 的回复
We Apologize for your stay experience. Will try to address your concern and improve.

6/10 一般

David

2019 年 2 月入住 4 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 2 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、服务设施、住宿条件和设施
2019 年 2 月入住 1 晚

6/10 一般

Lars

满意：员工和服务
2019 年 1 月入住 3 晚
vanz 于 2019年01月30日 的回复
Thank you sir, See you again on your future booking.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff and storage of luggage is free of charge.
2018 年 12 月入住 3 晚
vanz 于 2019年01月30日 的回复
Thank you sir, See you again on your future booking.

10/10 超赞

YFJ，Tokyo, JP

满意：员工和服务
Good stay.
2018 年 12 月入住 1 晚
vanz 于 2019年01月30日 的回复
Thank you sir, See you again on your future booking.

2/10 糟糕

andrewseongho

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
최악의 숙소, 개미가 줄지어다니는 곳,
절대추천하지 않습니다. 개미가 벽에 줄지어 기어다니며 벽지 훼손, 화장실 지저분하고 불편하며 기본적인 어메너티 부족, 딸랑3일동안 다떨어진 수건두개와 휴지 하나 일회용 샴푸 두개 준게 다입니다. 사진에 속지 마세요 그리고 분명 매일 하우스키핑이라했는데 단한번도 되지 않았습니다. 중간에 아무리 컨택 및 메일을 해도 주인은 아무것도 안해주었네요 호텔스닷컴에 대단히 실망했습니다.
2018 年 11 月入住 3 晚

6/10 一般

真实旅客

不满意：清洁度、员工和服务、客房舒适度
2018 年 11 月入住 3 晚

8/10 还可以

Klaas，Amsterdam

满意：服务设施，清洁度
Perfect location next to a huge shopping mall and sunset area at sea. Perfect swimming pools area to relax.
2018 年 11 月入住 3 晚

6/10 一般

真实旅客

不满意：客房舒适度，清洁度
2018 年 11 月入住 1 晚

6/10 一般

真实旅客

满意：员工和服务
Basic
The place convenienty near mall, the rooms has basic ameneties the linens are clean but old Basically okay for trasient stay
vanz 于 2018年05月21日 的回复
Thank you for your review!

8/10 还可以

MASAKO

プール満喫
iPhoneだとWi-Fiがつながらないです。管理人さんのアンドロイドは快適に使えてました。自分のポケットWi-Fiもベランダに設置しないと使えませんでした。
2018 年 2 月入住 1 晚

2/10 糟糕

Cherie，USA

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bad experience dont book it!
The place to small, dirty especially washroom, old furnitures, the shower not working properly and clogged!!!!! Smell terrible, bed are not comfortable. I should book a hotel not like this. Wasted money $70 Terrible!!!!!!
2018 年 2 月入住 1 晚

10/10 超赞

Joseph

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything you need for an extended stay.
I was extremely happy with the accomadations. It was exactly as stated. Considering the amenities the price was good. Plenty of room to relax. Good Aircon. Wi-Fi was excellent. Having a washing machine was nice. Being able to do laundry in the condo was great. Flat screen TV. Nice being able to cook in the room. The swimming pools looked great wish I had more time to take advantage of using them. Great location. Only a short walk to SM Mall of Asia. Easy transportation to the airport. Plenty of taxies available. I will definitely stay here again next time I’m in Manila.
2017 年 11 月入住 1 晚
Hi Sir, Thank you for your feedback. Hope to see you again in future. :)

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
My stay there was nice yes i will stay there again when i visit next time it close to asain mall
2017 年 8 月入住 26 晚
vanz 于 2017年09月17日 的回复
Thank you for your review! See you again on your future stay.

2/10 糟糕

youngse

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
terrible room service
terrible service.. 3night only 1 towel.. room is not clean.. only one cup. no spoon...
2017 年 8 月入住 3 晚
hi sir, thank you for your review. I will check with my staff what happen to our room inventory regarding your concern - spoon and towels. Our towel setup is usally 2 towels.

8/10 还可以

John，New York

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice condos close to the Mall of Asia.
This is a nice place to stay and it is away from the busiest parts of Manila. I highly recommend it.
2017 年 5 月入住 11 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
very close to moa
it was very pleasant

10/10 超赞

Rachel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I had a fantastic overnight stay.

8/10 还可以

Khaled

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
good stay
it was amazing

10/10 超赞

Priscilla

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Happy Annual Family Bonding!
I love the 6 swimming pools! I enjoyed the location of this hotel! Convenient to Mall of Asia, public transportation, City of Dreams, Most restaurants, Seaside etc.
Thank you for staying with us. See you again on your future booking!

6/10 一般

Suzy，Japan

不满意：住宿条件和设施
MOAに近く便利なホテル
MOAの近く、１階のはコンビニもありとても便利でした。簡易キッチン、バルコニー付きということでこちらのホテルを利用しまた。泊まった部屋は1bed roomで２泊しました。スタッフの方も感じがよく好印象でした。
vanz 于 2017年04月6日 的回复
Thank you for staying with us. See you again on your future booking!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Close to Mall of Asia
Very enjoyable experience. Resident staff was friendly and pleasantly accommodating for our late check-in.
vanz 于 2017年03月21日 的回复
thank you for your review. Hope to see you again on future booking.

10/10 超赞

Alfred

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
General Manager 于 2017年03月3日 的回复
Thank you for your review. It's our pleasure serving you. See you again on your future booking.

6/10 一般

BB

满意：员工和服务
Close to mall and Manila bay....
Good/pleasant. Could be better if condo owner provided few basic necessities (like the other owners. Note: This is our 5th stay at Sea Residences, other units though). I may try somewhere next time.
vanz 于 2017年02月23日 的回复
Thank you for your review. Will keep in mind your suggestion and improve things. Thanks

6/10 一般

真实旅客

不满意：客房舒适度，清洁度
Tired out apartment in a good location
The apartment is in a good location close to the mall of Asia with convenience stores and taxis close by. Staff looking after the apartment are helpful. You can swim in the pool for an extra 150 pesos per person per swim. However, this apartment is very tired, it was clean but had been so heavily used it felt slightly grubby. It needs renovating (for example the paint on the wall behind the sofa bed was completely worn away in one area, the sofa bed had a throw over it because the seat was badly torn and painted areas show that many, many hands have touched them There is no attention to small things like there is only 1 mug in the cupboard. It could be really nice but the owner needs to renovate it. It didn't bother us as we were out most of the time but if you are planning to spend much time in then you may be disappointed.
Vanz 于 2017年03月12日 的回复
Thank you for yur review. We shall try to improve our room fixtures.

6/10 一般

SHELLA

不满意：清洁度
The room is managed by agent I presumed and I was told they would do 1 and only housekeeping during my 4D3N stay there and yet no action was done. The room has foul smell when they passed it over to us, claiming the previous guest had left the same morning when I had arrived and did not have amble time to ventilate the room. Was it there one and only room available? The washing machine smelled bad too.
General Manager 于 2016年12月17日 的回复
Hi Sir, Thank you for your feedback, we will improve based on your review. We apologize for the smell in the room as we do not have enough time to ventilate the room as you request for very early 8am check-in. Our standard check-in time is 2pm. Yes, it is our last room as we are fullybooked. Thank you for your review and we will improved our service.