大堂

关于萨米特玉兰酒店的点评

3 out of 5
萨米特玉兰酒店
Dona Hemady St. Cor Aurora Blvd, New, Manila, Quezo, Quezon City, National Capital Region

点评

8.0

很好

10 分 - 超赞。95 条好评,共有 251 条点评" "
8 分 - 还可以。82 条好评,共有 251 条点评" "
6 分 - 一般。40 条好评,共有 251 条点评" "
4 分 - 很差。27 条好评,共有 251 条点评" "
2 分 - 糟糕。7 条好评,共有 251 条点评" "

8.0/10

清洁度

8.4/10

员工和服务

8.0/10

服务设施

7.6/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Hsing Hsueh

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 4 晚
Rikki 于 2024年03月3日 的回复
Dear Hsing Hsueh,Mabuhay! We thank you for taking the time to give us a 10 out of 10 rating. We take pride in knowing our guests are happy with their experience. We look forward to seeing you again, on your next stay.Happy To Care Always,Rikki Petajen,Duty Manager

6/10 一般

SHU WEI

商务旅客
2023 年 11 月入住 2 晚
Franz 于 2023年12月11日 的回复
Dear Shu Wei,Mabuhay!Thank you for choosing Summit Hotel Magnolia. We understand that you may not experience our full service on your previous stay.Rest assure that we will definitely be discussing areas for improvements in no time.We hope to see you again soon.Sincerely,Franz BalloriDuty Manager

6/10 一般

Gilbert T

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Cleanliness is fair Renovation needs refurbishment Good proximity to shopping mall Staff is polite and service is prompt.
2023 年 1 月入住 2 晚
Franz 于 2023年07月26日 的回复
Dear Gilbert T, Thank you for sharing your experience with us. Whilst we are glad that you found our staves polite and our services prompt, even our location as accessible. We regret to learn that you did not fully enjoy your stay at our property. These issues that you brought up in your comments will be carefully reviewed by the Management team to improve our product and services. We hope to have another opportunity to welcome you back soon. Sincerely, Franz BalloriDuty Manager

4/10 很差

真实旅客

商务旅客
满意:员工和服务,清洁度
不满意:客房舒适度
洗澡水壓問題嚴重
洗澡時水壓不足,導致忽冷忽熱,水量不夠。 Wi-Fi 速度不夠,晚上時段幾乎沒有網路能用… 房間整體算整潔,早餐普通
2023 年 1 月入住 5 晚
Franz 于 2023年07月26日 的回复
Dear Valued Guest, Thank you for sharing your experience with us. Whilst we are glad that you found our rooms clean. We regret to learn that you did not fully enjoy your stay at our property. These issues that you brought up in your comments will be carefully reviewed by the Management team to improve our product and services. We hope to have another opportunity to welcome you back soon. Sincerely, Franz BalloriDuty ManagerZūnjìng de kèrén,gǎnxiè nín yǔ wǒmen fēnxiǎng nín de jīngyàn. Wǒmen hěn gāoxìng nín fāxiàn wǒmen de fángjiān qiánjìng. Wǒmen hěn yíhàn de dé zhī nín zài wǒmen jiǔdiàn de zhùsù tǐyàn bìng bùyúkuài. Nín zài pínglùn zhōng tíchū de zhèxiē wèntí jiāngyóu guǎnlǐ tuánduì zǐxì shěnchá, yǐ gǎijìn wǒmen de chǎnpǐn hé fúwù. Wǒmen xīwàng jǐnkuài zàicì yǒu jīhuì huānyíng nín huílái.Zhēnzhì de,fú lǎng zī·bā luò lǐzhíbān jīnglǐ

4/10 很差

SHIH MING

商务旅客
不满意:清洁度、住宿条件和设施、客房舒适度
2023 年 1 月入住 5 晚

8/10 还可以

Chaonan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
商場共構非常便利,近捷運站,但是隔音效果差
2018 年 7 月入住 4 晚
Abie Resurreccion 于 2018年08月28日 的回复
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

6/10 一般

Anchi

满意:客房舒适度,员工和服务
房間很大 簡約
廁所忽然跑出一隻大蟑螂,書桌的抬燈壞了!

2/10 糟糕

Phillip

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Don’t stay at this hotel
I got very bad experience with this hotel. The room was super dirty, lots of hair on floor and under cabinets. I booked a King size bed room which sofa but front desk gave us a 2 twin bed room. We need to request to change room in 1:30am
2017 年 12 月入住 1 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 12 月入住 2 晚

8/10 还可以

Chaonan

满意:清洁度、员工和服务、客房舒适度
與Robinsons Mall在一起,便利性十足,wifi的頻寬強度不足,上網速度慢,房間寬敞舒適,隔音效果不佳
2017 年 7 月入住 2 晚

6/10 一般

真实旅客

满意:员工和服务
房間滿大的,服務OK,在MALL旁邊很方便;但客房清潔不確實,WIFI很慢。

8/10 还可以

ANCCHI

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
房間很大, 但早餐不好吃!
房間滿大的, 但這次入住網路不穩定, 水壓也不穩定!

10/10 超赞

Yuan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
方便,旁邊就是百貨

8/10 还可以

ANDY

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店房間寬敞舒適整潔乾淨,地理位置不錯,交通方便,員工服務態度佳,價位也不錯,整體來說相當值得推薦。

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Chang Wei

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
除了淋浴設備,其他都很不錯
商場就在旁邊很方便

10/10 超赞

Virginia

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is adjacent to the mall which is very convenient for dining and shopping. Bathroom fixtures need to be fixed.
2024 年 4 月入住 3 晚

10/10 超赞

Jacqueline

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Easy acces to my relatives .
2024 年 4 月入住 2 晚

6/10 一般

Jacqueline

与家人出行
满意:清洁度、员工和服务、服务设施
Hotel easy access to the mall, parking easy staff very nice and efficient.
2024 年 4 月入住 1 晚

10/10 超赞

arabella

2024 年 3 月入住 5 晚

6/10 一般

Stella

与家人出行
不满意:服务设施,员工和服务
The property is attached to Robinsons Magnolia mall, so shopping and food is within walking distance. The room is spacious, but doesn't have a microwave. I had to request for housekeeping twice before they finally came.
2024 年 3 月入住 4 晚

10/10 超赞

Teresita,Barrigada

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was affordable and comfortable and that the mall is attached to the hotel.
2024 年 3 月入住 8 晚

10/10 超赞

Virgilio

Clean rooms and pleasant staff
2024 年 2 月入住 5 晚
Rikki 于 2024年03月3日 的回复
Dear Virgilio,Mabuhay! We would like to thank you for sharing your comments during your stay at Summit Hotel Magnolia. We're delighted to hear that you had a pleasant stay. Thank you for your support. Looking forward to your next visit.Salamat po!Rikki PetajenDuty Manager

10/10 超赞

Renee

满意:清洁度、员工和服务、服务设施、住宿条件和设施
My room was very pleasant. Hot water pot, small safe for valuables, consistent wifi. Water coolers in the hall. Cleanliness could be better. There were some hairs and other residue on the bathroom counter. The bathroom was small and the blow dryer was not working. Other guests had issues with the water and could not get hot water for shower. I had no issues in that regard. EXCELLENT SERVICE throughout my stay. Hot breakfast served in the basement, for a small charge. Conveniently located.
2024 年 1 月入住 4 晚
Rikki 于 2024年03月3日 的回复
Dear Renee,Mabuhay! We would like to thank you for sharing your comments during your stay at Summit Hotel Magnolia. We are delighted to hear that you had a pleasant stay! Rest assured that we are consistently making improvements to our services and facilities. Thank you for your support. Looking forward to your next visit.Salamat po!Rikki PetajenDuty Manager

6/10 一般

Benjamin

与配偶出行
满意:员工和服务
不满意:住宿条件和设施
The condition of the rooms was disappointing. not dirty not not clean. few broken items and general wear and tear on the room
2024 年 2 月入住 1 晚
Rikki 于 2024年03月3日 的回复
Dear Benjamin,Mabuhay! We would like to thank you for sharing your comments during your stay at Summit Hotel Magnolia. Rest assured that we are consistently making improvements to our services and facilities. Thank you for your support. Looking forward to your next visit.Salamat po!Rikki PetajenDuty Manager

10/10 超赞

Susie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Conveniently located and adjacent to the mall. All the staffs were very welcoming, courteous and efficient. I definitely recommend this hotel. Will come back again!
2024 年 2 月入住 3 晚
Rikki 于 2024年03月3日 的回复
Dear Susie,We thank you for taking the time to leave a review on your recent stay with Summit Hotel Magnolia. We take pride in knowing our guests are happy with their experience and our consistent service during your stay. We look forward to seeing you again, on your next stay!Happy To Care Always,Rikki Petajen,Duty Manager

6/10 一般

Wilma

Old, needs repaint,
2024 年 1 月入住 2 晚
Rikki 于 2024年03月3日 的回复
Dear Wilma,Mabuhay! We would like to thank you for sharing your comments during your stay at Summit Hotel Magnolia. Rest assured that we are consistently making improvements to our services and facilities. Thank you for your support. Looking forward to your next visit.Salamat po!Rikki PetajenDuty Manager

10/10 超赞

Susie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staffs were very courteous and friendly. Hotel is clean and has direct access to the mall. Lots of dining options
2024 年 2 月入住 2 晚
Rikki 于 2024年03月3日 的回复
Dear Susie,We thank you for taking the time to leave a review on your recent stay with Summit Hotel Magnolia. We take pride in knowing our guests are happy with their experience and our consistent service during your stay. We look forward to seeing you again, on your next stay!Happy To Care Always,Rikki Petajen,Duty Manager

10/10 超赞

Erlinda

2024 年 2 月入住 2 晚

8/10 还可以

Venecia

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 4 晚
Rikki 于 2024年03月3日 的回复
Dear Venecia,Mabuhay! We thank you for taking the time to give us a 4 out of 5 rating. We take pride in knowing our guests are happy with their experience. We look forward to seeing you again, on your next stay.Happy To Care Always,Rikki Petajen,Duty Manager

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay as it is very accessible to the mall
2024 年 1 月入住 1 晚
Franz 于 2024年02月3日 的回复
Dear Valued Guest,Mabuhay!Thank you for your feedback and for choosing Summit Hotels & Resort. We appreciate that you find our location accessible to you. We hope to see you again soon.Regards,Franz Ballori

10/10 超赞

Khristine

2024 年 1 月入住 1 晚
Rikki 于 2024年03月3日 的回复
Dear Khristine,Mabuhay! We thank you for taking the time to give us a 10 out of 10 rating. We take pride in knowing our guests are happy with their experience. We look forward to seeing you again, on your next stay.Happy To Care Always,Rikki Petajen,Duty Manager

10/10 超赞

David

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Such a magnificent and wonderful experience! Fantastic customer service and professionalism. TOP OF THE LINE! Every time I travel to this wonderful country, without question summit Hotel magnolia is the place! :)
2024 年 1 月入住 2 晚
Franz 于 2024年02月3日 的回复
Dear David,Mabuhay!Thank you for taking the time to convey your comments regarding your recent experience with us. We are pleased to know that you found our staves and service fantastic.We will definitely share such comments to our staff to always keep them motivated. We hope to see you again soon.Sincerely,Franz BalloriDuty Manager

8/10 还可以

Maria Felicidad

满意:清洁度、员工和服务、服务设施
Summit hotel is conveniently attached to one of the best malls in Quezon City so dining and shopping options are excellent. While the hotel needs a lot of upkeep and thorough improvement, the kind and friendly staff make up for it. Thank you!
2024 年 1 月入住 4 晚
Franz 于 2024年02月3日 的回复
Dear Maria Felicidad,Mabuhay!Thank you for taking the time to convey your comments regarding your recent experience with us. Rest assure that we are working on this comments internally and will definitely be discussing areas for improvements in no time. We hope to have an opportunity to redeem our service. Sincerely, Franz Ballori Duty Manager

10/10 超赞

Venecia

2024 年 1 月入住 6 晚
Rikki 于 2024年03月3日 的回复
Dear Venecia,Mabuhay! We thank you for taking the time to give us a 5 out of 5 rating. We take pride in knowing our guests are happy with their experience. We look forward to seeing you again, on your next stay.Happy To Care Always,Rikki Petajen,Duty Manager

10/10 超赞

REY FRANCIS

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff
2024 年 1 月入住 2 晚
Rikki 于 2024年03月3日 的回复
Dear Rey Francis,Mabuhay! We thank you for taking the time to give us a 5out of 5 rating. We take pride in knowing our guests are happy with their experience. We look forward to seeing you again, on your next stay.Happy To Care Always,Rikki Petajen,Duty Manager

10/10 超赞

George

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 7 晚
Rikki 于 2024年03月3日 的回复
Dear George,Mabuhay! We thank you for taking the time to give us a 10 out of 10 rating. We take pride in knowing our guests are happy with their experience. We look forward to seeing you again, on your next stay.Happy To Care Always,Rikki Petajen,Duty Manager

10/10 超赞

Orlando

满意:清洁度、员工和服务、住宿条件和设施
The property is well maintained. The king room is spacious with California king sized bed and a sofa. Bed is comfy. Staff are great and friendly. Easy access to the mall.
2023 年 12 月入住 2 晚
Franz 于 2023年12月11日 的回复
Dear Orlando,Mabuhay!Thank you for taking the time to convey your comments regarding your recent stay with us. We are pleased to know that you found our staves friendly and accommodating. We will definitely share such comments to our staff to always keep them motivated. We hope to see you again soon.Sincerely,Franz BalloriDuty Manager

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Franz 于 2023年12月11日 的回复
Dear Valued Guest,Mabuhay!Thank you for your rating and for choosing Summit Hotels & Resorts. We are pleased that you found our property likeable. We commit to do our best in providing guest satisfaction.We hope to be of service to you again, soon.Sincerely,Franz BalloriDuty Manager

10/10 超赞

Jonas

满意:清洁度、员工和服务、住宿条件和设施
Friendly staff, clean areas, convenience to groceries and restaurants.👍
2023 年 10 月入住 1 晚
Summit Hotel Magnolia 于 2023年11月6日 的回复
Mabuhay!Thank you for your feedback and for choosing Summit Hotels & Resort. We are glad that you had a memorable stay us. We will commit to do our best in providing guest satisfaction.

10/10 超赞

Sonny C.

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚

10/10 超赞

REY FRANCIS

满意:清洁度、员工和服务、住宿条件和设施
Stayed here several times now. Great accommodations.
2023 年 8 月入住 3 晚
Summit Hotel Magnolia 于 2023年11月6日 的回复
Mabuhay!Thank you for your feedback and for choosing Summit Hotels & Resort. We are glad that you had a memorable stay us. We will commit to do our best in providing guest satisfaction.

8/10 还可以

melinda,las vegas

与家人及幼儿出行
满意:住宿条件和设施,员工和服务
Best feature is its connected to the mall, you can walk into the mall from the hotel. They did not tell us about the breakfast when we checked in, we had to wait at 8-10am to eat breakfast and we are already awake by 5am!! Housekeeping needs some improvement, shower still with old water stain/molds, bathroom had urine smell when we walked in, the plus was they took care of everything promply. Room was big comes with coffee bar and fridge. Overall a good stay, will definitely come back
2023 年 9 月入住 6 晚
Summit Hotel Magnolia 于 2023年11月6日 的回复
Mabuhay!Thank you for your feedback. We appreciate that you find your stay memorable with Summit Hotels. We would like to apologize for the inconvenience you experienced in one of the property's touch points. We will do our best to correct the situation as soon as possible and ensure that this does not happen again.

10/10 超赞

Maria

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I will recommend this hotel to my friends & family.
2023 年 8 月入住 1 晚
Summit Hotel Magnolia 于 2023年09月15日 的回复
Dear Maria,Mabuhay!Thank you for your feedback and for choosing Summit Hotels & Resorts. We appreciate that you find our location accessible to you.-Summit Hotel Magnolia Operations

8/10 还可以

Rosalie Quijano

2023 年 8 月入住 2 晚
Summit Hotel Magnolia 于 2023年09月15日 的回复
Thank you for the ratings.

10/10 超赞

Julita

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent in service
2023 年 7 月入住 7 晚
Summit Hotel Magnolia 于 2023年09月15日 的回复
Dear Julita,Mabuhay!Thank you for your feedback and for choosing Summit Hotels & Resorts. We appreciate that you find our location accessible to you.We hope to see you again, soon.-Summit Hotel Magnolia Operations

8/10 还可以

Julita

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent in service
2023 年 7 月入住 5 晚
Summit Hotel Magnolia 于 2023年09月15日 的回复
Dear Julita,Mabuhay!Thank you for your feedback and for choosing Summit Hotels & Resorts. We appreciate that you find our location accessible to you.We hope to see you again, soon.-Summit Hotel Magnolia Operations