I stay in this hotel for 4 nights and it is my first time to stay in this hotel and i will not stay there any more.
1. this hotel was combined with residence and hotel together. there are not any security control in this hotel. anyone can go inside and out without and security check.
2. NO WIFI in any room. Not just me complain this issue. WIFI connection during my stay for 5 days. maybe only 5 mins.
3. Front desk and doorman the service attitude is bad. when we check in. No one help us to carry the bags even asking.when we check out is the same situation also.
4. the TV and hot water system have problem everyday. when i call the housekeeping, i need to wait 30 mins even more.
5. the most ridicious situation is i almost got ATTACK by residence guest inside the hotel and when the situation happen, no any hotel staff come to take care and help. i complain with front desk did not get any response. i keep complain to the front desk for 3 days. i finially get the response form HOTEL, but i did not see what the action will be take from them.
the situation that i almost get attach is when I go out of the elevator, one American guy just come to me and roar at me without any reason. I asking him what's wrong with you. he just take off his jacket and try to hit me and said the Chines PIG GET BACK TO YOUR COUNTRY. the hotel staff just look at this far away and did not come to solve it. when I told to the security and they just said it's American and guest for residence.