守护海洋住宅酒店点评

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关于守护海洋住宅酒店的点评

守护海洋住宅酒店

Tower B, Sea Residences, Sunrise Drive, SM Mall of Asia Complex, Pasay

6.8

7.0/10

清洁度

6.8/10

员工和服务

7.0/10

服务设施

6.8/10

住宿条件和设施

6/10 一般

臨時決定，台灣

2016年10月7日

交通位置方便、房間品質普通、這次原本要訂金鳳凰但剛好沒房間才訂這家的，下次應該除非是又訂不到，才有可能會訂這家，交通位置是我們此行的主要考量的原因，所以才想說試試看這家來住

2/10 糟糕

真实旅客

2016年09月19日

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Bad service and unclean room

There are many roaches in the room also And they charge me 1000ph deposit then when I checkout hotel at 6:00am the staff has not start work until 8am then I can't get 1000 back

The Concierge 于 2016年10月15日的回复

We will address this concern,hope to served you better in the future.

10/10 超赞

rizalina

与家人出行

2020年03月12日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

The staff is very much accomodating. Brilliant stay according to my son.

2020 年 2 月入住 2 晚

Kei 于 2020年03月13日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 还可以

真实旅客

团体旅客

2020年02月12日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2020 年 2 月入住 1 晚

Kei 于 2020年02月13日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 很差

真实旅客

2020年01月18日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

2020 年 1 月入住 4 晚

Kei 于 2020年01月19日的回复

We will address this concerns directly.

4/10 很差

真实旅客

2020年01月2日

不满意：服务设施

2019 年 12 月入住 1 晚

Kei 于 2020年01月4日的回复

We'll work hard to fix the issue you experienced. Thank you!

6/10 一般

真实旅客

与家人出行

2019年12月23日

满意：员工和服务

不满意：客房舒适度

The bed wasn’t comfy. It was too hard our backs hurt. They need a hand towel for bathroom and also, a floor mat. I booked for 3 but only had 2 towels. Staued for 4 nights. The bathroom is ok not so clean. Probably only the best part is the location. Near Moa and restaurants. You have to pay 150 For the pool per day but it was okay cause it was clean. Guards and other personnel were helpful and friendly.

2019 年 12 月入住 4 晚

kei 于 2019年12月25日的回复

We will address this concerns directly.

8/10 还可以

真实旅客

2019年12月13日

满意：员工和服务、住宿条件和设施、客房舒适度

Great location. Near to the mall. And lots of restaurants nearby.

2019 年 12 月入住 10 晚

kei 于 2019年12月25日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 超赞

真实旅客

团体旅客

2019年11月30日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Convenient location, only downside was 150 PHP per person charge for pool access and pool attire rules which I still don't quite understand

2019 年 11 月入住 4 晚

Kei 于 2019年11月30日的回复

Thanks for staying with us. we'll work hard to fix the issue you experienced.

4/10 很差

Gerhard

团体旅客

2019年11月23日

不满意：客房舒适度，住宿条件和设施

abstoßend

das Zimmer war ein Loch...kahle Wände. ....kein Balkon wie im Prospekt zu sehen....gut dass wir eine nur 1 bzw. 2 Nächte dort waren

2019 年 11 月入住 1 晚

Kei 于 2019年11月23日的回复

We will address this concerns directly.

10/10 超赞

Jim，California

2019年10月8日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

What I liked about this property was the responsiveness of the management team. I have stayed at several condos near the Mall of Asia and this has been the best stay over the past 5 years. I highly recommend The Concierge at Sea Residences for travelers staying near the mall for more than 5 days. The property is clean and the management team is GREAT!

2019 年 9 月入住 6 晚

Kei 于 2019年10月9日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 超赞

jonalyn

商务旅客

2019年09月20日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2019 年 9 月入住 1 晚

Kei 于 2019年09月23日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 很差

TATSUHITO

2019年09月19日

不满意：员工和服务、住宿条件和设施、客房舒适度

兎に角ホテルと同様に期待したらだめ。

予約時に3名分で予約したが、タオルも枕も掛け布団も2名分だけ、シャンプーもコンディショナーもボディソープも無い。でも風通にホテル料金と変わらない。

2019 年 9 月入住 1 晚

Kei 于 2019年09月23日的回复

Apologize for what you've experienced - we'll work hard to fix the matter. Thanks for letting us know.

8/10 还可以

yoshi，Cebu

商务旅客

2019年09月15日

满意：清洁度、员工和服务、住宿条件和设施

不满意：服务设施

The property was almost perfect. The only unfortunate point was that there was no towel.

2019 年 9 月入住 3 晚

kei 于 2019年09月18日的回复

We will address this concerns directly.

8/10 还可以

真实旅客

2019年09月13日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Very clean apartment nice and cool refrigrator was small everything else worked good

2019 年 8 月入住 25 晚

Kei 于 2019年09月13日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 超赞

YUEN SHAN YVONNE

2019年09月12日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2019 年 9 月入住 7 晚

Kei 于 2019年09月12日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 很差

真实旅客

与家人出行

2019年08月25日

满意：住宿条件和设施，清洁度

不满意：服务设施，员工和服务

There were no towels when we arrived and I was told there will be 3 towels to be provided but we only received two. I am happy though that we checked in fifteen minutes before three

2019 年 8 月入住 1 晚

Kei 于 2019年08月27日的回复

We will address this concern directly. Thank you!

8/10 还可以

真实旅客

团体旅客

2019年08月18日

满意：住宿条件和设施，服务设施

プールも野外にあり、広くて清潔感があり雰囲気はとてもよいイスもテーブルも十分ある満足です部屋にバルコニーがなかったので残念ですシャワーの温水も問題なしです

2019 年 8 月入住 3 晚

Kei 于 2019年08月20日的回复

Thanks for staying with us. We work hard to make our guest happy and appreciate your feedback!

6/10 一般

真实旅客

2019年06月25日

I was disappointed because the unit had NO toilet paper and bath towels. Called the housekeeping number that was there but no answer. So I had to go to the from desk and ask for toilet paper and bath towels.

2019 年 6 月入住 1 晚

Kezia 于 2019年06月27日的回复

We're sorry for this - we'll work hard to fix the issue you experienced. We'll address this concern directly.

10/10 超赞

真实旅客

2019年06月21日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Great location

Our stay was amazing. The staff were accommodating and were very quick with attending to last minute requests.

2019 年 6 月入住 7 晚

Kezia 于 2019年06月21日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 还可以

真实旅客

2019年06月17日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

The internet connection was too slow virtually unusable. They did not provide wash cloths for washing dishes.

2019 年 6 月入住 2 晚

Kezia 于 2019年06月19日的回复

We will address this concerns directly.

10/10 超赞

真实旅客

与家人出行

2019年06月8日

满意：清洁度、服务设施、住宿条件和设施

Excellent! The location is within a mile radius to the Mall of Asia shopping center

2019 年 6 月入住 2 晚

Kezia 于 2019年06月8日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 还可以

真实旅客

商务旅客

2019年05月31日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

The facility was, as a whole, excellent, especially the staff was really good full of hospitality. The only problem was other residents. There are many young people at any place in the facility, mainly Chinese and Korean, and unfortunately some didn't know how to act in a public space. I couldn't sleep well because some young people were enjoying a party? at their room at 2, 3am, speaking, laughing very laud. Somebody put garbage outside their room (on the corridor: public space). I hope the facility should pay a little bit more attention for such "bad manner" of certain people.

2019 年 5 月入住 2 晚

Kezia 于 2019年06月8日的回复

We're very sorry for that experienced you've encounter during your stay with us. We will address this concerns directly.Thank you.

6/10 一般

真实旅客

2019年05月27日

Friendly helpful workers! Especially when needed laundry assistance.

2019 年 5 月入住 3 晚

Kezia 于 2019年05月30日的回复

Thank you for staying with us. We work hard to appreciate your feedback!

4/10 很差

Christina，Balanga

商务旅客

2019年05月23日

满意：服务设施，员工和服务

不满意：清洁度

The property's location is very strategic and accessible even with public transportation. However, the unit where I stayed in tower C is not that nice. There is a cockroach on kitchen sink. Bath room floor rug looks really old, flush of toilet bowl not properly working and even the TV unit seems to have a problem. Hope this will be addressed for future unit occupants/ guests. Thank you

2019 年 5 月入住 1 晚

Kezia 于 2019年05月24日的回复

We will address this concern directly. Thank you for letting us know.

6/10 一般

Noli，Toronto

2019年05月22日

满意：清洁度

The shower was broken, height can't be adjusted. The exhaust fan in the bathroom wasn't working. There was no kettle for hot water morning coffee amd the stove wasn't working either.

2019 年 5 月入住 3 晚

Kezia 于 2019年05月24日的回复

We will address this concern directly. Thanks for letting me know.

10/10 超赞

真实旅客

与家人出行

2019年05月21日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

I like having room to spread out and unpack. I like the location. The property is starting to show it's age.

2019 年 5 月入住 2 晚

Kezia 于 2019年05月22日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 糟糕

真实旅客

与家人出行

2019年05月19日

不满意：员工和服务、服务设施、住宿条件和设施

had to change rooms 2 times , finally gave up and checked out and moved to another hotel.

2019 年 5 月入住 3 晚

Kezia 于 2019年05月22日的回复

We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

8/10 还可以

真实旅客

2019年05月19日

满意：服务设施，员工和服务

2019 年 5 月入住 5 晚

Kezia 于 2019年05月19日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 很差

Eryka，Manila

与家人出行

2019年05月11日

It was our 1st time to book in Sea residence. Over all experience wasnt so nice. Not Satisfied at all. A lot of crawling small cockroaches in the room we occupied. The wifi connection was terrible that I have to use my data instead. We weren't informed ahead that there's a fee to use the pool. a 150php per use? I should have booked in a 3 star hotel for that matter and can use the pool for free. The guy who assisted us and sent us to our room was courteous though, the reception was friendly too. But over all, This will be my 1st and last stay with this condotel type of accomodation.

2019 年 5 月入住 1 晚

Kezia 于 2019年05月18日的回复

We will address this concerns directly. We'll work hard to fix the issue you experienced.

10/10 超赞

真实旅客

2019年05月8日

满意：员工和服务，清洁度

2019 年 5 月入住 5 晚

Kei 于 2019年05月9日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 还可以

真实旅客

2019年05月7日

满意：员工和服务、服务设施、住宿条件和设施

Bed was small and bug in room. This was my 5 th stay and I plan on staying there again.

2019 年 4 月入住 4 晚

Kei 于 2019年05月11日的回复

We will address this concerns directly.

4/10 很差

Jan Jan

2019年04月9日

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Poor Service , Low Security

2019 年 4 月入住 3 晚

Kezia 于 2019年04月11日的回复

We will address this concerns directly.

8/10 还可以

真实旅客

商务旅客

2019年04月2日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Need to y a safe in room to keep valuables in

2019 年 3 月入住 2 晚

Kezia 于 2019年04月30日的回复

We will address this concerns directly.

2/10 糟糕

真实旅客

2019年04月1日

2019 年 3 月入住 5 晚

Kezia 于 2019年04月2日的回复

We're sorry you were unsatisfied- we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 糟糕

Keith

2019年03月27日

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Hotel.com should reconsider..

No hot water,room was not ready for a 3pm check in ,no towels,bugs....

2019 年 3 月入住 1 晚

Kezia 于 2019年03月31日的回复

We will address this concerns directly. Thank you.

2/10 糟糕

真实旅客

2019年03月25日

不满意：住宿条件和设施，清洁度

Won’t be back. That’s for sure

2019 年 3 月入住 3 晚

Kezia 于 2019年03月30日的回复

We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

10/10 超赞

Masamichi

与家人出行

2019年03月23日

满意：住宿条件和设施，清洁度

施設と部屋が清潔な感じしました

2019 年 3 月入住 1 晚

Kezia 于 2019年03月26日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 还可以

真实旅客

2019年03月22日

满意：员工和服务

2019 年 3 月入住 1 晚

Kezia 于 2019年04月2日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 还可以

真实旅客

2019年03月9日

满意：清洁度、服务设施、住宿条件和设施

Its always nice and clean. Staff is the great. They clean your apartment every week

2019 年 2 月入住 25 晚

Kezia 于 2019年03月12日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 一般

leo

2019年02月24日

不满意：客房舒适度

Never again.

Rooms are tiny. I would never stay there again.

2019 年 2 月入住 4 晚

Kezia 于 2019年02月26日的回复

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 超赞

Leroy

与配偶出行

2019年02月17日

满意：住宿条件和设施，员工和服务

Well it’s not really a hotel. It’s more of a condo rental So don’t expect room service or hotel service or even a free pool. But what u get is a very hospitible staff. They was always kind and I had great conversation with them. The location is the biggest seller. Your in the middle of everything and the moa

2019 年 2 月入住 10 晚

Kezia 于 2019年02月23日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 超赞

真实旅客

2019年02月17日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

The room had reliable internet. The room was very clean. I highly recommend this property for those who wish to save money and not rent a fancy hotel.

2018 年 11 月入住 14 晚

Kezia 于 2019年02月23日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 还可以

真实旅客

2019年02月14日

2019 年 2 月入住 1 晚

Kezia 于 2019年04月2日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 超赞

Lyle，Appleton, Wisconsin, U.S.

2019年02月13日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

The beautiful pool area, Very relaxing, and peaceful. So Quiet, and safe. I feel safe there, walking alone at night

2019 年 1 月入住 21 晚

kezia 于 2019年02月14日的回复

Thanks for staying with us! We will work harder to make our guest happy. We really appreciate your feedback!

4/10 很差

真实旅客

2019年01月27日

不满意：清洁度、住宿条件和设施、客房舒适度

不潔！！

立地は良いが部屋が最悪！ゴキブリが何匹もいました！！部屋は広いが残念ながら快適だとは言えません…

2019 年 1 月入住 1 晚

Kei 于 2019年02月2日的回复

We will address this concern directly to our management. Thank you

6/10 一般

Leticia

2019年01月17日

满意：清洁度

2019 年 1 月入住 3 晚

Kei 于 2019年01月23日的回复

Thanks for staying with us. We will work more harder to make our guest more happier and more comfortable. Thank you.

8/10 还可以

Romeo，Melbourne, AUS...

与家人出行

2019年01月13日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Great location if you will frequent MOA and Makati/Pasay area... The staff are excellent, very helpful and courteous. Highly commendable👍

2019 年 1 月入住 3 晚

Kezia 于 2019年01月17日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 一般

richard

2018年12月11日

满意：员工和服务

Sea Residences by The Concierhe

The location is VERY good! close to many malls, SMX Convention Center, Mall of Asia. Lot's of places to eat at the ground level. The pools looked nice. When I came in, you could smell the strong odor of the cleaner or disinfectant. It lingered for several hours and I had to air out the room for several hours. The vent in the bathroom was broken but was promptly replaced. small cockroaches were also present in the bathroom. I think it's just an issue of reporting it to the admin. The internet was okay. The TV could play videos from a hard drive. Over all, it was okay, especially if you just use it as a place to sleep in.

2018 年 12 月入住 3 晚

Kezia 于 2019年01月11日的回复

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We will address this concerns directly.

4/10 很差

真实旅客

2018年12月8日

不满意：员工和服务

2018 年 11 月入住 11 晚

Kezia 于 2019年01月13日的回复

Thanks for staying with us! We will address this concerns directly.

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关于守护海洋住宅酒店的点评

点评

7.0/10

6.8/10

7.0/10

6.8/10

点评

6/10 一般

臨時決定，台灣

臨時決定

2/10 糟糕

真实旅客

Bad service and unclean room

真实旅客

10/10 超赞

rizalina

rizalina

8/10 还可以

真实旅客

真实旅客

4/10 很差

真实旅客

真实旅客

4/10 很差

真实旅客

真实旅客

6/10 一般

真实旅客

真实旅客

8/10 还可以

真实旅客

真实旅客

10/10 超赞

真实旅客

真实旅客

4/10 很差

Gerhard

abstoßend

Gerhard

10/10 超赞

Jim，California

Jim

10/10 超赞

jonalyn

jonalyn

4/10 很差

TATSUHITO

兎に角ホテルと同様に期待したらだめ。

TATSUHITO

8/10 还可以

yoshi，Cebu

yoshi

8/10 还可以

真实旅客

真实旅客

10/10 超赞

YUEN SHAN YVONNE

YUEN SHAN YVONNE

4/10 很差

真实旅客

真实旅客

8/10 还可以

真实旅客

真实旅客

6/10 一般

真实旅客

真实旅客

10/10 超赞

真实旅客

Great location

真实旅客

8/10 还可以

真实旅客

真实旅客

10/10 超赞

真实旅客

真实旅客

8/10 还可以

真实旅客