Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Keng HsinThank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
8/10 还可以
Alan
2018年08月31日
满意:员工和服务、住宿条件和设施、客房舒适度
Alan
2018 年 8 月入住 4 晚
Room Reservations Department 于 2018年09月1日 的回复
Thank you very much for taking the time to review our property. We are glad that you enjoyed your stay here at Valero Grand Suites. We hope to see you again!
Older property really bad smell in the area when you get out on your floor. Rooms were ok . Bed too hard . What was expected for this price.
Staff very responsive and courteous .
Scott
2024 年 4 月入住 2 晚
8/10 还可以
Thomas,Koror
2024年03月5日
满意:住宿条件和设施,清洁度
Good Value for money
Thomas
2024 年 3 月入住 3 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Thomas,We extend our sincere gratitude for selecting our hotel as your accommodation of choice and for dedicating your valuable time to completing our guest questionnaire. Serving you has been an absolute pleasure, and we greatly value your feedback.Our team is committed to surpassing expectations and delivering service with utmost dedication and professionalism. We are delighted to know that we achieved our goal of ensuring your stay was enjoyable.We eagerly anticipate the opportunity to welcome you back in the future, under improved circumstances.
10/10 超赞
Myra
2024年02月27日
满意:住宿条件和设施,清洁度
As always, hassle-free stay, attentive hotel staff, affordable rates in the heart of Makati CBD. Super reliable hotel, always a pleasant experience staying at Valero Suites👍👍👍
Myra
2024 年 2 月入住 4 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Myra,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option for catching an early flight. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.It warms our hearts to learn that our staff's hospitality left a lasting impression on you. Providing exceptional service and ensuring our guests' comfort is at the core of our mission. Your kind words serve as motivation for us to continually deliver the highest level of service.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.
2/10 糟糕
Cecil
2024年02月13日
不满意:清洁度、服务设施、住宿条件和设施
Bad odor within the building, elevator, unit floor.
Rusty bidet, linens and towels too old, bed too firm (had to request foam topper for comfort). Inside room not well cleaned, you can spot dust and not well maintained.
Cecil
2024 年 2 月入住 3 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年02月27日 的回复
Dear Cecil,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!Your feedback is extremely valuable to us as we strive to improve our services. While we hope you had a better experience with us, we understand our guest's comments and we try to learn from them. After a thorough review, we can't seem to correlate it to any incidents reported to us. All feedback is important to ensure that we properly address and correct what may have transpired during your visit. We look forward to having you as our guest again, under better circumstances.
8/10 还可以
Thomas,Koror
商务旅客
2024年02月2日
满意:清洁度、服务设施、住宿条件和设施
Clean rooms, friendly and helpful staff, stayed there many times over the past years and will stay there again.
Thomas
2024 年 2 月入住 1 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年02月27日 的回复
Dear Thomas,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 超赞
arcie
与家人出行
2024年01月28日
满意:清洁度、服务设施、住宿条件和设施
Staff were great and very helpful. Our room was clean,
Close to restaurant and easy access to everything, nice park nearby. We had a great time on our stay. Will definitely stay at this hotel again.
arcie
2024 年 1 月入住 4 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年02月27日 的回复
Dear Arcie,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option for catching an early flight. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.It warms our hearts to learn that our staff's hospitality left a lasting impression on you. Providing exceptional service and ensuring our guests' comfort is at the core of our mission. Your kind words serve as motivation for us to continually deliver the highest level of service.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.
2/10 糟糕
Richard
2024年01月22日
不满意:清洁度
Richard
2024 年 1 月入住 1 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear RichardThank you for staying at Valero Grand Suites by Swiss-Belhotel!Your feedback is highly appreciated, especially as we clearly failed to meet your expected standards. We took serious note of your disappointment with several areas of our services and facilities. We deeply apologize for the service shortfalls and the inconvenience we may have caused you. We wish to assure you that we have looked into your concerns and will take action to correct the deficiencies and improve our services. We look forward to having you as our guest again.
10/10 超赞
Myra
2024年01月19日
满意:住宿条件和设施,清洁度
Myra
2023 年 12 月入住 4 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年02月27日 的回复
Dear MyraThank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 超赞
Myra
2024年01月19日
满意:清洁度、服务设施、住宿条件和设施
Very convenient location
Myra
2023 年 12 月入住 1 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear MyraThank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 超赞
Carolina
团体旅客
2024年01月12日
满意:清洁度
不满意:服务设施
The kitchen is outdated
Carolina
2024 年 1 月入住 1 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear Carolina, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!It was a pleasure being of service to you and your feedback is highly appreciated. Please be assured that we have considered your suggestions and will discuss them with the team. We will always be grateful to guests like you who helped us to improve our level of service. You are a vital part of our continued growth and success.We look forward to having you as our guest again, under better circumstances.
8/10 还可以
Timothy
2024年01月4日
满意:清洁度
Timothy
2023 年 12 月入住 2 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear Timothy,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
6/10 一般
John D
2024年01月3日
满意:清洁度
不满意:客房舒适度
Need new mattress other than that good place
Hotel was nice, staff was friendly. Only the bathroom was a little dirty near the sink and shower area. Kitchen was small but clean. The biggest problem was the mattress. It felt too hard and like laying on the box spring with very little padding. You could feel the springs poking through your back. They need a better mattress. Overall, place was good. Near drugstore, convenient store and restaurants.
John D
2023 年 12 月入住 9 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear John D, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We appreciate your feedback and apologize for any inconvenience. Rest assured, we're actively working on improvements. Your insights are crucial to us.If you have further details or suggestions, we'd love to hear them. We hope to welcome you back for an enhanced experience.
8/10 还可以
Kai
2023年11月25日
满意:住宿条件和设施,清洁度
Kai
2023 年 11 月入住 2 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear Kai, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!It was a pleasure being of service to you and your feedback is highly appreciated. We would be glad to know more about your experience. Should you have any suggestions on how we can further improve our facilities and services, please feel free to send us an email.We look forward to having you as our guest again and we wish you good health.
10/10 超赞
yoo
2023年11月19日
满意:客房舒适度,清洁度
친절하고 깨끗했음 주변에 평일에는 붐비는데 주말에는 여는 가계가 별로 없었음
yoo
2023 年 11 月入住 4 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear YooThank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
8/10 还可以
TOKUO
2023年11月18日
满意:清洁度、服务设施、住宿条件和设施
ベッドメイキングが手抜きだったのが残念。
TOKUO
2023 年 11 月入住 5 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear Tokuo,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
8/10 还可以
John Laurence
2023年11月17日
满意:清洁度、服务设施、住宿条件和设施
Huge room
John Laurence
2023 年 11 月入住 2 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear John Laurance, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
10/10 超赞
SHIN
2023年11月12日
SHIN
2023 年 11 月入住 6 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Shin,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
8/10 还可以
Richard
与配偶出行
2023年10月20日
满意:住宿条件和设施,清洁度
Close proximity to many restaurants and stores. Very clean room.
Richard
2023 年 10 月入住 1 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear Richard,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option for catching an early flight. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.It warms our hearts to learn that our staff's hospitality left a lasting impression on you. Providing exceptional service and ensuring our guests' comfort is at the core of our mission. Your kind words serve as motivation for us to continually deliver the highest level of service.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.
10/10 超赞
Mary Grace
2023年10月18日
满意:住宿条件和设施,清洁度
The was nice, clean and spacious.
Mary Grace
2023 年 10 月入住 2 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear Mary Grace, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 超赞
Jaime
2023年09月28日
满意:清洁度、服务设施、住宿条件和设施
Great Staff, Top of the Line
Jaime
2023 年 9 月入住 15 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear Jaime, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
8/10 还可以
Labora May Ellys
2023年07月26日
满意:清洁度
The unit I was in, 2512 could use a bit of an update and thorough cleanliness. There was no outlet in the bathroom to plug-in the hairdryer and when I tried to use it outside in the main room, there is no mirror to look at. It was a bit inconvenient.
Labora May Ellys
2023 年 7 月入住 1 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear Ellys, Thank you for bringing your concerns to our attention regarding unit 2512. I apologize for the inconvenience with the lack of outlets in the bathroom and the absence of a mirror. We take your feedback seriously and will address these issues promptly to improve our guests' experience.We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.
10/10 超赞
Maria Charina
与家人出行, 与配偶出行
2023年07月11日
满意:清洁度、服务设施、住宿条件和设施
Great friendly service by the front desk staff, security and porters. 👍👍
Location is great!
The beds could use an upgrade… more softer mattress please.
Maria Charina
2023 年 7 月入住 2 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear Maria, Thank you for your kind words regarding our front desk staff, security, and porters. We're delighted to hear that you had a great experience with our team and enjoyed the convenient location.I appreciate your feedback about the beds, and we will certainly take that into consideration for future improvements. Your comfort is important to us, and we'll explore options to provide a softer mattress for a more enjoyable stay.We look forward to welcoming you back and ensuring an even more pleasant experience next time.
8/10 还可以
kenneth
2023年07月9日
满意:清洁度、服务设施、住宿条件和设施
Second time staying here within a year. Mediocre a/c and dated bathrooms keep this nice property from becoming “excellent”. The staff is amazing and attentive.
kenneth
2023 年 7 月入住 1 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear Kenneth, We appreciate your kind words and are thrilled to know you look forward to returning. Ensuring a more pleasant experience on your next visit is our top priority. If there's anything specific you'd like us to address or enhance, please feel free to share, and we'll do our best to make your stay even more enjoyable.Thank you for your loyalty, and we can't wait to welcome you back
8/10 还可以
Charles
团体旅客
2023年07月6日
满意:清洁度、服务设施、住宿条件和设施
It was nice and clean... staff was very helpful , nice area, resturants close... i stayed for almost 1 month..... there were a few roaches, not alot, maybe 5 in my time there. I didnt complain because it wasnt a lot and not in the kitchen.
Charles
2023 年 6 月入住 22 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear Charles,Thank you for your positive feedback about your month-long stay. We're glad you found the hotel clean and our staff helpful. I apologize for the roach issue and appreciate your understanding. We'll address this promptly to ensure a better experience on your next visit.Looking forward to welcoming you back.
4/10 很差
Roberto
与家人出行
2023年06月28日
不满意:清洁度
En besvikelse
Det var inte alls lika bra som det brukade vara, smutsiga lakan dåligt städat och obehagligt lukt i rummet och i våningen vi bodde på
Roberto
2023 年 6 月入住 1 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear Roberto, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We appreciate your feedback and apologize for any inconvenience. Rest assured, we're actively working on improvements. Your insights are crucial to us.If you have further details or suggestions, we'd love to hear them. We hope to welcome you back for an enhanced experience.
10/10 超赞
Rosie
2023年06月17日
Rosie
2022 年 12 月入住 11 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年01月25日 的回复
Dear Rosie,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 超赞
RENATO
与配偶出行, 商务旅客
2023年06月1日
满意:清洁度、服务设施、住宿条件和设施
Friendly and Hospitable
RENATO
2023 年 5 月入住 1 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Renato,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 超赞
RENATO
与家人出行, 商务旅客
2023年05月30日
满意:清洁度、服务设施、住宿条件和设施
Courteous and and respectful. Answers your needs …
RENATO
2023 年 5 月入住 13 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Renato,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
8/10 还可以
AKIHIRO,NAGOYASI
2023年05月26日
满意:住宿条件和设施,清洁度
AKIHIRO
2023 年 5 月入住 3 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Akihiro,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
6/10 一般
Kenichi
与家人及幼儿出行
2023年05月2日
满意:清洁度、服务设施、住宿条件和设施
Wifi 環境は速くて良かったです。シャワーは弱く時間がかかります
Kenichi
2023 年 4 月入住 2 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Kenichi, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
8/10 还可以
Hasan,Hollywood
2023年04月25日
满意:清洁度、服务设施、住宿条件和设施
it’s okay
Hasan
2023 年 3 月入住 27 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Hasan, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
10/10 超赞
Delanda
2023年04月23日
满意:住宿条件和设施,服务设施
Awesome
Delanda
2023 年 4 月入住 9 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Delanda, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.
10/10 超赞
Chris
2023年04月19日
满意:客房舒适度
Great People Ok Room
The lady who checked us in was awesome and the staff were great. There was a smell in the room due to a water trap not having water in it, but once I found it and fixed it the smell started getting better.
Chris
2023 年 4 月入住 4 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Chris, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 超赞
MARY JANE
与家人出行
2023年04月11日
满意:客房舒适度,清洁度
Amazing will come back again
MARY JANE
2023 年 4 月入住 1 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Mary Jane, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 超赞
MARY JANE
2023年04月10日
MARY JANE
2023 年 4 月入住 1 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Mary Jane,Thank you for selecting Valero Grand Suites by Swiss-Belhotel for your stay. We value your feedback and sincerely apologize for any inconvenience you may have encountered. Your insights are invaluable to us, and we are proactively addressing areas for improvement.If you have specific details or suggestions, we would greatly appreciate your input. Our aim is to enhance your future experiences with us.Looking forward to the pleasure of welcoming you back.
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Kumiko, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
4/10 很差
Gregory
2023年03月17日
不满意:清洁度
The lobby looks completely clean and was impressed with the quality of the personnel staffing the desk. Jerome was a very good night manager and then changed the days while I was there but he took charge of trying to keep everything in check so far as my reservation was concerned. I was very disappointed in the first room we went to it was not anything I expected when you order something like a queen sweet supposed to be premier and it was not it was anything but a sweet and the bathroom you could almost step into the toilet from the shower. So there are many other things I won't go into detail but I would not be staying at the Valero again if I came back to PI. They tried to make it right and the finishing touch was a roach crawling around the microwave oven in the room we had that was it that was out of there. Went to another hotel had nothing but praise for that one and cost about just the same per night. And I'll be doing review on that hotel on the Google maps and the website for the hotel itself. I would suggest somebody look somewhere else for a room and not the at the Valero. The street noise is tremendous I got very little sleep the time I was there.
Gregory
2023 年 2 月入住 18 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Gregory, Thank you for choosing Valero Grand Suites by Swiss-Belhotel. We appreciate your feedback and apologize for any inconvenience. Your insights are crucial, and we are actively working on improvements.If you have specific details or suggestions, please share them. We hope to welcome you back for an enhanced experience.
8/10 还可以
Dolly
与家人出行
2023年03月14日
满意:清洁度、服务设施、住宿条件和设施
Safe to walk…
Dolly
2023 年 3 月入住 1 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Dolly, Dear Valued Guest,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
6/10 一般
Macoto
与配偶出行, 商务旅客
2023年03月13日
不满意:服务设施
電子レンジ貸してくれなかった。
Macoto
2023 年 2 月入住 8 晚
10/10 超赞
MOHAMMED
团体旅客
2023年03月13日
满意:客房舒适度,清洁度
MOHAMMED
2023 年 3 月入住 1 晚
10/10 超赞
Shelah
与家人出行
2023年03月12日
满意:客房舒适度,清洁度
Shelah
2023 年 3 月入住 5 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Shelah, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.
10/10 超赞
Karin,Lancaster
与配偶出行
2023年03月12日
满意:清洁度、服务设施、住宿条件和设施
Excellent hotel! Very professional and efficient hotel staff.
Karin
2023 年 3 月入住 2 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Karin,We extend our sincere gratitude for selecting our hotel as your accommodation of choice and for dedicating your valuable time to completing our guest questionnaire. Serving you has been an absolute pleasure, and we greatly value your feedback.Our team is committed to surpassing expectations and delivering service with utmost dedication and professionalism. We are delighted to know that we achieved our goal of ensuring your stay was enjoyable.We eagerly anticipate the opportunity to welcome you back in the future, under improved circumstances.
10/10 超赞
Karin,Lancaster
与配偶出行
2023年03月8日
满意:清洁度、服务设施、住宿条件和设施
My fiancé and I had a great experience at the hotel from March 3, 2023 to March 11, 2023. We loved the room assigned to us. The housekeeping service was excellent. The staff are professional and efficient. We loved using the gym snd the pool. We will definitely be back next year.
Karin
2023 年 3 月入住 4 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Karin, We extend our sincere gratitude for selecting our hotel as your accommodation of choice and for dedicating your valuable time to completing our guest questionnaire. Serving you has been an absolute pleasure, and we greatly value your feedback.Our team is committed to surpassing expectations and delivering service with utmost dedication and professionalism. We are delighted to know that we achieved our goal of ensuring your stay was enjoyable.We eagerly anticipate the opportunity to welcome you back in the future, under improved circumstances.
10/10 超赞
Gertrude
与家人出行
2023年03月1日
满意:客房舒适度,清洁度
Gertrude
2023 年 2 月入住 2 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Gertrude, We extend our sincere gratitude for selecting our hotel as your accommodation of choice and for dedicating your valuable time to completing our guest questionnaire. Serving you has been an absolute pleasure, and we greatly value your feedback.Our team is committed to surpassing expectations and delivering service with utmost dedication and professionalism. We are delighted to know that we achieved our goal of ensuring your stay was enjoyable.We eagerly anticipate the opportunity to welcome you back in the future, under improved circumstances.
10/10 超赞
Femi
2023年02月27日
满意:客房舒适度,清洁度
Ideal location
Central Makati. Walking distance to most spots
Femi
2023 年 2 月入住 3 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Femi, Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option for catching an early flight. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.It warms our hearts to learn that our staff's hospitality left a lasting impression on you. Providing exceptional service and ensuring our guests' comfort is at the core of our mission. Your kind words serve as motivation for us to continually deliver the highest level of service.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.
10/10 超赞
真实旅客
2023年02月24日
满意:客房舒适度,清洁度
Amazing!
My stay was wonderful. My room was so clean. And amazing ambiance. All the staff are friendly.
真实旅客
2023 年 2 月入住 3 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Valued Guest,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!It was a pleasure being of service to you and your feedback is highly appreciated. We are pleased to hear that you felt our standard of hygiene and sanitation were very high and found the team to be professional. Since 2020 we have invested in new health & safety protocols to ensure the health and safety of guests and staff.We look forward to welcoming you in the near future under better circumstances.
8/10 还可以
Jeffrey
2023年02月15日
Jeffrey
2023 年 2 月入住 1 晚
Your Valero Grand Suites by Swiss-Belhotel 于 2024年03月26日 的回复
Dear Valued Guest,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.