「HOTELS.COM are Misleading information and poor guest handling
I booked Best Western Hotel Izmir through Hotels.com because it was clearly advertised as including free breakfast, which was an important factor for my family.
Upon arrival at breakfast, we were told by the staff that we had no breakfast included, without any courtesy or explanation. The breakfast area itself was extremely basic, poorly presented, and nothing was labeled. This is far below what is expected from a 4-star...
「HOTELS.COM are Misleading information and poor guest handling
I booked Best Western Hotel Izmir through Hotels.com because it was clearly advertised as including free breakfast, which was an important factor for my family.
Upon arrival at breakfast, we were told by the staff that we had no breakfast included, without any courtesy or explanation. The breakfast area itself was extremely basic, poorly presented, and nothing was labeled. This is far below what is expected from a 4-star...
Juliana