From the minute we pulled up to this hotel, we knew we made a mistake. It only got worse as we stayed the night. Every part of this hotel is dirty. You first walk in the lobby and no one is behind the desk. There’s a phone you need to pick up to call the desk, which was black due to being dirty and literally looks like it’s never been wiped ever. Hand sanitizer station at the desk also not cleaned before so there’s a brown grease like substance where the dispenser is. Took a while for front desk to appear to check us in. Terrible customer service by person at the desk.
Both rooms we are staying in were filthy, no surface wiped down, layer of dust everywhere, stains on beds, walls, moldy bathroom, ceiling falling apart, broken toilet paper holders, body hair in the sheets. my parents asked for their sheets to be changed specifically due to the stains and pubic hair, took two times asking and getting angry to finally get them changed. No apology from anyone here.
Filthy throughout the rest of the hotel. At night, there was also a baby crying for long extended times in the STORAGE ROOM at the end of the 2nd floor. This hotel is NOT worth $200. That is a joke. It’s a run down motel that should be $50-$99 p/n like all the rest. We will never ever return to this hotel for any reason whatsoever. The family we have already spoken too who have also seen the hotel physically and via pictures, will make sure they never stay at the Quality Inn & Suites Mankato as well.