Polana Serena Hotel

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Luxury
4.5 star property
8.8

Excellent

Luxury hotel

A terrace, a garden and a hair salon are just a few of the amenities provided at Polana Serena Hotel. Indulge in a facial, aromatherapy and Ayurvedic treatments at Serena Maisha, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and sushi. Fitness classes are offered at the gym; the property also has dry cleaning/laundry services, car hire on-site and a bar. In addition to a business centre and a steam room, guests can connect to free in-room WiFi.

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is HK$1,324
HK$1,569 total
includes taxes & fees
4 Oct - 5 Oct

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Studio, 1 Queen Bed

A hotel room with a bed, a desk with a telephone, a chair, a table with fruits, and a large window with curtains.

Studio, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 205 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Signature Apartment, 1 Bedroom, Sea View

A room with two wicker chairs, a small white table, and a sofa with cushions.

Signature Apartment, 1 Bedroom, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Apartment, 2 Bedrooms, Ocean View

A room with a sofa, chairs, a table, and a view of the sea.

Signature Apartment, 2 Bedrooms, Ocean View

  • Ocean view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double Room, Garden View

A four-poster bed with a canopy, a bedside table with a vase of flowers, a small wooden nightstand, a mirror on the wall, and a patterned carpet.

Deluxe Double Room, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Room, Sea View

A hotel room with a large woven tapestry on the wall, a bed with patterned bedding, a bedside table with a lamp, and a wooden nightstand.

Executive Room, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Studio Suite

A hotel room with a large bed, a wooden wardrobe, a chair, a small table, and a painting on the wall.

Executive Studio Suite

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Minibar, in-room safe, desk, laptop workspace

Presidential Suite

  • Ocean view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Double Room, Sea View

A hotel room with a large bed, a desk, a chair, and a view of the ocean.

Standard Double Room, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Room, Sea View

A hotel room with a large bed, a desk, a chair, and a mirror.

Deluxe Room, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Room, 1 King Bed, Sea View

A hotel room with a large mirror, a bed, a framed fish artwork, a wooden wardrobe, and a small table with toiletries.

Executive Room, 1 King Bed, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, Ocean View

A hotel room with a large bed, a desk, a chair, and a mirror.

Deluxe Double Room, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Sea View

A hotel room with a large bed, a bedside table with a lamp, a chair, and a wall mural.

Standard Room, Sea View

10.0 out of 10
Exceptional
(10 reviews)
  • Sea view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Room, City View

A hotel room with a large bed, a desk, a TV, and a view of the outdoors.

Executive Room, City View

  • City view
  • 250 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, City View

A large bed with a wooden headboard, two bedside tables, and wall-mounted lamps.

Deluxe Room, City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 220 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Room

  • Sleeps 4

View all photos for Deluxe Cityview double use

A hotel room with a large bed, a wooden headboard, a nightstand, a chair, a small table, and a wall-mounted light fixture.

Deluxe Cityview double use

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room

  • Sleeps 4
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About the area

Maputo is home to Polana Serena Hotel. FEIMA Craft Market and Shopping 24 are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Xefina Pequena and Macaneta Beach. Instituto Camões Centro Cultural Português and Centro Cultural Americano Martin Luther King Jr. are also worth visiting. Visit our Maputo travel guide
Map
Avenida Julius Nyerere 1380, Maputo, 00100

What's nearby

  • Vila Algarve
    12 min walk - 1.0 km
  • Núcleo de Arte
    17 min walk - 1.4 km
  • Geology Museum
    17 min walk - 1.4 km
  • Eduardo Mondlane University
    2 min drive - 1.9 km
  • Museum of Natural History
    2 min drive - 1.5 km

Getting around

  • Maputo (MPM-Maputo Intl.)
    18 min drive

Restaurants

  • Mundo's
    8 min walk
  • Quiosque Wow
    3 min walk
  • Cafe Estoril
    7 min walk
  • Piri Piri Restaurant
    14 min walk
  • Bairro Bistro
    10 min walk

About this property

Polana Serena Hotel

  • Luxury hotel
  • A terrace, a garden and a hair salon are just a few of the amenities provided at Polana Serena Hotel. Indulge in a facial, aromatherapy and Ayurvedic treatments at Serena Maisha, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and sushi. Fitness classes are offered at the gym; the property also has dry cleaning/laundry services, car hire on-site and a bar. In addition to a business centre and a steam room, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An indoor pool and an outdoor pool, along with sunloungers
    • Free self-parking
    • A round-trip airport shuttle (surcharge), babysitting (surcharge) and ATM/banking services
    • Laundry services, massage treatment rooms and a gift shop
  • Room features
  • All 153 rooms have comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes.
  • More amenities include:
    • Shared bathrooms with Jetted bath and free toiletries
    • LCD TVs with premium channels
    • Electric kettles, daily housekeeping and desks

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Aquarius
  • Delagoa Fine Dining
  • Varanda All Day Dining

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1922
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Shared bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: midnight

Late check-in subject to availability

Late check-in fee: 75-per cent of room rate for check-in between midnight and 6:00 AM

Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: MZN 200 per person (one way)
  • Late check-in fee: 75 per cent of room rate for check-in between midnight and 6:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 400000611

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 14 years old are not allowed in the swimming pool or fitness facility
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Polana Serena Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at Polana Serena Hotel?

As of 18 Sept 2026, prices found for a 1-night stay for 2 adults at Polana Serena Hotel on 4 Oct 2026 start from HK$1,324, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Polana Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Polana Serena Hotel?

Self-parking is free at this property.

What time is check-in at Polana Serena Hotel?

Check-in start time: noon; check-in end time: midnight. Late check-in is available from midnight to 6:00 AM for a fee of 75%.

What time is check-out at Polana Serena Hotel?

Checkout is at 10:00 AM.

Does Polana Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MZN 200 per person applies.

Where is Polana Serena Hotel located?

Situated in Maputo, this luxury hotel is within a 10-minute walk of FEIMA Craft Market, Instituto Camões Centro Cultural Português, and Centro Cultural Americano Martin Luther King Jr.. Vila Algarve and Geology Museum are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Polana Serena Hotel Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 164 out of 277 reviews
Rating 8 - Good. 77 out of 277 reviews
Rating 6 - Okay. 22 out of 277 reviews
Rating 4 - Poor. 9 out of 277 reviews
Rating 2 - Terrible. 5 out of 277 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get the ocean room view - magnificent! The spa was wonderful and the staff was amazing. I especially enjoyed the airport shuttle driver Masanga (spelling?) - what an amazing ambassador for Mozambique this gentleman is!
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, delicious breakfast.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

The staff were brilliant!!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, excellent rooms, great pool
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Throughly enjoyed this property. The spa and grounds are amazing. Service is top tier.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully located hotel. You even local foreigners coming in just for Sunday breakfast, so it must be popular. Some of the decor looked a little in need of some love and attention, but overall a beautiful elegant property.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay!!! The transportation to and from the airport was spot on!!!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the pool
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, respectful staff and quite professional!! Love the people and the hotel!!
Stayed 5 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely facial at the spa. The staff there were excellent. There is also a decent gym to use. The staff in La Veranda restaurant could do with a bit more training, but they do try hard!
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit whilst on business. Great location and the staff are highly attentive.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I’ve stayed in. Staff goes above and beyond to help and make you feel welcome and comfortable.
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Amenities
The staff was very professional and helpful with all of our needs. Happy people working at the hotel. Amazing breakfast. The shower needs an adjustment cause the water temperature changes all the time from cold to super hot! 😅
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. The staff was extremely professional and helpful!
Stayed 4 nights in Oct 2024
Verified review

8/10 Good

The hotel was great, modern and very large room, friendly staff, and beautiful pool and lobby. But it doesn't merit a five. The problem were the staff in the bar and restaurant. I had to ask two people for coffee at breakfast. Also had to ask about a sandwich at lunch at the bar. How can it take almost 30 minutes to get a sandwich?
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
The area is very safe, right next to the presidency. I hope they can build elevators that get you from the main building to the rooms on the 4th floor. The views from the 4th floor rooms are amazing!
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Midweek break in Maputo

Stay in central Maputo was great. Very safe area, lovely gym and pool and breakfasts at Polana. Very helpful staff for first time visitors. Meals in restaurants within walking distance. Had a few fun filled days. Thank you.
Stayed 4 nights in Feb 2024
Verified review

8/10 Good

Liked: Amenities
No toiletries on the room unlike other Serena hotels
Stayed 3 nights in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Expected more from this high rated hotel. As a female solo traveller, I requested airport pick up and confirmed it twice. The communication to do that took several days each time. Upon my arrival, the driver was holding the hotel name sign but he did not have my name on his list. Luckily he was still able to take me. Room was clean and comfortable. Wifi was excellent. Pool was great. There were many conferences/events going on in the hotel. When I went in for lunch, it was empty. I looked at all the hot dishes and started with a salad. All the attendees came in and the line for the hot food was so long, I left. While in line, the attendees also took almost all of the desserts as they waited. For cold salads, buns and a couple desserts it was 55CAD. I thought that was outrageous for what I ate. I requested at minimum a partial refund at the front desk. She had to call the restaurant. Rep came and he had to call his superior. This superior had to call his superior. I left the hotel before this issue was resolved. The last employee/manager did waive my dinner on my last night. I would not return to this hotel.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Stylish heritage hotel, but breakfast issues

Good looking classic hotel with good amenities (gym, pool, bar etc.), overlooking ocean and nice history - over 100 years old. First time I’d stayed there and only negatives: there was very little atmosphere - restaurant and bar were almost empty each night. Perhaps due to the political issues in Mozambique at the time, there were less travellers. More annoying was breakfast though - after the first morning (which was typical breakfast buffet), they changed without warning to a table service. I am guessing again this was because they wanted to save money with the hotel not being busy. I would not have an issue with this, however there were no menus on the tables, so you had to awkwardly make choices as the staff stood over you with the one menu! It also took staff an age to take the order, even though there seemed plenty of staff doing little. If you want traditional style - I would stay again. For service and food, the Southern Sun is far better.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fancy, beautiful hotel facing the sea with lovely rooms and helpful staff. Need I say more?
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed four times now. Every stay has been excellent!
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay. Beautiful and safe place. Great staff and very clean. The only thing-it was very pricey considering local prices. The food, shuttle services, and amenities cost at least 3x that of offsite options.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Perfect in every way!!!!
Stayed 1 night in Feb 2026