「From the moment we arrived, it was a problem. We arrived early and didn’t want to use valet parking and left our luggage in the lobby until our room was ready, but the valet attendant did not listen, he just wanted to park the car.
We arrived at 12 PM, which I understand was early, but when I returned to the front desk at 4 PM, our room was still not ready. The staff at the table in the lobby was not helpful at all. They simply gave us a card and told us to call a phone number ourselves.
The...