"We booked the room with 1 queen and 2 twin beds because there were 4 of us. We checked in to find the twin beds locked into the wall with no key. There wasn't a phone number in the email confirmation. I tried emailing- no response, not even the next day. I found a phone number on the website, but it didn't go thru. I tried texting, but no response. There were also only 2 towels. When you book a room for 4 people, you expect that 4 people will have a place to sleep. You also expect that there would be a number to contact if you needed help. It was false advertising."